Country Inn & Suites By Carlson, Prospect Heights

AAA Inspector Rating
8.7
Very Good
95 Guest Ratings
600 N Milwaukee Ave
Prospect Heights, IL 60070- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room2.9
Bath3.2
Public Areas2.9
AAA Inspector Notes
All the rooms at this stylish hotel are spacious and offer large desks and fully upholstered armchairs. Video casino gaming machines are featured in the lounge. 108 units. 5 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct SR 21 and US 45. 600 N Milwaukee Ave 60070.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, airport transportation, room service.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 95 guests
Showing reviews 1 - 5 of 50
2.5
Linda
Poor
young couple
10-08-2017
The hotel was filthy and...
Pros: Nothing. The hotel is a travesty in all categories.
Cons: The hotel manager, as well as his lead front desk manager, exhibited completely aggressive, antagonistic and dismissive behavior. First I was sent to a dirty room. Then the second room, I discovered later, had splatters of a brown substance all over the drapes. I've included pictures. A front desk employee, Adriana Rodriguez, was hostile about my addressing her sending me to a dirty room. Secondly, my TV didn't have captions and was not ADA compliant. A different front desk employee, who unlike Adriana, was professional tried various techniques and yet the TV still didn't have captions. When I addressed this to the hotel manager, George Klambatas, he was defensive and dismissive. When I told him that no captions for the deaf violated the ADA Act of 1990, he dismissively told me he wasn't sure if he agreed. I asked who his district manager was and he said he didn't have one. I asked him what steps would be made so other deaf customers who needed captions would receive the accommodation as outlined by the ADA Act. He told me it was none of my business.
9.2
Walter
Wonderful
young couple
09-29-2017
For the price paid, it...
Pros: The staff was very friendly. Mark the shuttle driver was super.
Cons: My only disappointment was the restaurant which actually was a small bar on premises where you could order from a very limited menu.
7.1
Millicent
Good
young couple
09-26-2017
Stay was adequate
Pros: Close to major highway
Cons: Hotel was clean but the rooms really need to be renovated.
10.0
Melinda
Exceptional
family with young children
09-26-2017
Exceptional
Pros: amazing breakfast
Cons: wish they had a pool
10.0
Melinda
Exceptional
family with young children
09-26-2017
Excellent
Pros: The breakfast buffet was by far the best I've ever had at a hotel that includes it
Cons: Wish they had a pool
Showing reviews 1 - 5 of 50