High-quality linen bedding, large desks and ergonomic task chairs are featured in all the rooms at this contemporary hotel. The guest bathrooms have oversize granite countertops. The popular Allstate Arena is just a short drive away.
Smoke free premises. 206 units. 8 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 39 guests
Showing reviews 1 - 5 of 49
10.0
Anne
Exceptional
solo traveller
09-15-2016
Pros: My son and I were traveling by air from Albuquerque to Raleigh, NC through Chicago this summer. We missed our connecting flight out of Chicago and we ended up unexpectedly in Chicago for three days (it took the airline three days to get us booked on another flight.) We had nothing with us because our suitcases got on the next flight to Raleigh. I went online at the airport and just randomly picked the Hyatt Rosemont to stay and the staff was absolutely amazing to us. They knew our situation and did everything to help us feel comfortable. It was great because the airline was not all that helpful and we were frustrated which could of really effected our whole trip but because the staff at the hotel was so amazing we actually enjoyed the time we spent in Chicago area. I would highly recommend this hotel.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-25-2016
Pros: The room was great along with the staff.
Cons: It had free breakfast only for one person, Me and my son stayed there, so we just went to another restaurant to eat breakfast. :(
7.9
John
Good
family with young children
08-21-2016
Pros: Staff was friendly and helpful.
Cons: Everything was way too over priced. $4 for a bottle of water and no free breakfast.
8.0
Verified Hotel Guest
Very Good
Group Traveler
08-16-2016
Pros: Clean, quiet, convenient
Cons: Parking with restaurant
9.2
Anthony
Wonderful
review category group of friends
08-15-2016
Pros: NO BEDBUGS!!! Clean!
Cons: My key stopped working randomly :(
9.6
Jill
Exceptional
young couple
08-10-2016
Pros:
Cons: The view outside the window
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
08-07-2016
Pros: The room was very comfortable and quiet. I also liked the location and that there was a restaurant in the hotel.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Business Traveler
08-07-2016
Pros: Convenient to everything near O'Hare which gets you to the suburbs AND the City.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-03-2016
Pros:
Cons: Business room was charged additional fee.
8.8
Acers
Excellent
solo traveller
08-01-2016
Pros: Comfortable bed! Quiet air conditioning. Quiet refrigerator.
Cons:
10.0
Bo
Exceptional
review category group of friends
07-05-2016
Pros: Location and nice room
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-29-2016
Pros: They have a shuttl takes you from/to The airport
Cons: The stuff in the reseption were not helpful. My flight was about 8 pm so i ask them to checkout at 3pm insread of 12pm, then they told me No we will charge you a full night if you are late than 2pm and half night if i am later than 12:30pm.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2016
Pros: quiet and clean
Cons: Breakfast expensive
3.0
Yang
Poor
06-15-2016
Pros: I book the kingbed but they only give me double bed
Cons:
9.2
Yanlin
Wonderful
mature couple
06-06-2016
Pros: The room is very clean.
Cons: The double room only has two full-size beds, which I expected queen beds.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-01-2016
Pros: free parking and nice hotel room
Cons: a bit far from downtown but price is good
8.0
Srinivasan
Very Good
Group Traveler
06-01-2016
Pros: Cleanliness
Cons: The card key was not working properly. I had to try a lot of time to get in.
2.9
Anonymous
Poor
solo traveller
05-31-2016
Pros:
Cons: Clogged dirty shower. Hard mattress flat pillows.
10.0
William
Exceptional
family with older children
05-25-2016
Pros: Convenient, accommodating service and a delicious breakfast
Cons: No complaints
6.3
Monica
Pleasant
solo traveller
05-02-2016
Pros: The rooms were nice and the gym was great. The service was nice also, everyone I talked to was very helpful.
Cons: The food was expensive and there wasn't a pool.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
05-01-2016
Pros: Perfect location for what I was doing this week. Near everything, interstates and airport are very close.
Cons: Everything was perfect.
10.0
Ariel
Exceptional
Family with Young Children
04-20-2016
Pros: Fast service
Cons: Beds
9.0
Jason
Wonderful
Solo Traveler
04-18-2016
Pros: Free parking was nice to have.
Cons: I was near the elevators and there was a lot of loud noise throughout the night.
7.5
Nolan
Good
young couple
04-04-2016
Pros: Decent Hotel
Cons:
3.0
Verified Hotel Guest
Poor
Business Traveler
03-13-2016
Pros: Nothing
Cons: Not clean. We called the front desk and no one answered us. We tried calling like 4 times. The room smells too
4.6
Sandy
Disappointing
mature couple
02-16-2016
Pros: Breakfast was good
Cons: Not a lot to do in hotel or even seen and no pool
5.4
Anonymous
Fair
solo traveller
12-24-2015
Pros: Location is good!
The front desk allowed me check in earlier without extra charge.
The staffs are nice!
Cons: The room is not that clean. You can hear voice from near rooms.
AND THE MOST IMPORTANT THING IS THE INTERNET SPEED SUCKS !!!!!!
10.0
Gary
Exceptional
Business Traveler
12-19-2015
Pros: great location, wonderful staff and excellent service
Cons: everything was great
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
12-01-2015
Pros: Free parking and free wireless internet
Cons: Need microwave in the room
9.0
David
Wonderful
Traveling as Couple
10-30-2015
Pros: Very nice room and friendly staff. The breakfast buffet in the restaurant was pretty good too.
Cons: The parking garage is not owned by the hotel, but by the police department (according to the front desk), so we were unable to leave our vehicle there during our trip like we have been at other hotels in the Chicago area.
10.0
Pamela
Exceptional
Group Traveler
10-21-2015
Pros: Free parking, complimentary internet, honored my bed choice request and quiet room location, shuttle was convenient and on time!
Cons: No
7.5
Sofie
Good
mature couple
10-13-2015
Pros: Nice room, nice beds. Small but usable gym. Friendly staff. Close to the airport which is nice when you an early flight.
Cons: the chicken wings at the restaurant were below average.
Could have used some instructions on how to use the shuttle bus. Ended up paying for a cap from the airport, after having waited 45 minutes. On our way back to the airport, the hotel were so kind to pay for our cap back, as there were no shuttle bus
6.3
Siu
Pleasant
young couple
10-07-2015
Pros: Nice and helpful staffs
Cons: Restaurant and transportation
9.0
Eloise
Wonderful
Solo Traveler
09-13-2015
Pros: A
Cons: I do not like the parking garage at night. It is rather unsafe, I feel that the need valet parking
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-11-2015
Pros: Loved that it was clean, no parking fee and the location close to the train station.
Cons: AC unit made loud clunking sound about evety 45 minutes
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-06-2015
Pros: Location was good. Near the public transportation to downtown.
Cons: No breakfast.
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
09-03-2015
Pros: Clean fresh smellRestaurant had really good food!!!
Cons:
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
08-19-2015
Pros: easy location to find and free parking
Cons:
7.9
G
Good
solo traveller
08-18-2015
Pros: It was very close to my meeting place.
Cons: I would have had to pay for using the business center. but one of the hosts made a print for me.
Pros: Lovely staff. Convenient free shuttle to airport. Great room, clean and modern.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-29-2015
Free parking was a great perk since many hotels in area charge for parking. Hotel is close to everything in Rosemont/O'Hare area.
Pros: Extremely clean, modern, comfortable rooms. Would definitely stay again.
Cons:
8.5
Nina
Excellent
solo traveller
07-15-2015
Pros: Location to casino.
Cons:
10.0
Richard
Exceptional
mature couple
06-29-2015
Pros: Front desk customer service
Cons: Nothing
9.2
Nancy
Wonderful
solo traveller
06-28-2015
Pros:
Cons: You did not have to charge my credit card. Xtra $30 for room just in case I watched movies , etc
Now I wait 5 days for charge to be removed
And I would have liked breakfast with room rate( was given no breakfast with my rate)
2.5
Anonymous
Poor
solo traveller
06-22-2015
Pros:
Cons: Price was 129$/night, 1h later 169$, 2h later 189$/night, after cancelling one night they're charging 199$ without taxes and without breakfast!!!
10.0
Claudia
Exceptional
solo traveller
05-02-2015
Pros: Christina, Heather and Jeny did everything possible to make my stay comfortable. It was truly a home away from home experience. The Hyatt should be honored to have such a well trained staff who truly enjoys their job!
Cons: Not a thing! Everything was perfect!
5.8
Victor
Okay
mature couple
01-19-2015
Pros: I liked that it was across from the casino, but after I was given the wrong room it didnt matter.
Cons: I was given the wrong room, and after I found out they still had more rooms available, they still wouldn't accommodate me!
5.8
Marta
Okay
family with older children
10-21-2014
Pros:
Cons: We have had a problem with the taxi that was asked by the man in the front door and he told me that that wasn t his problem.
The lady that was there the first night was perfect, the seocnd night the other lady was very rude
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