The luxurious hotel has modern art in the common areas, oversize rooms with premium bedding and elegant robes, and bathrooms with designer sinks and fixtures, rain-style shower heads and plush towels. There is also a chic gastropub on property, and the Allstate Arena, the Donald E. Stephens Convention Center and the MB Financial Park at Rosemont that is filled with restaurants and various entertainment venues are nearby.
Smoke free premises. 556 units. 12 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, airport transportation, room service.
Terms
N, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 478 guests
Showing reviews 1 - 5 of 50
10.0
Janice
Exceptional
family with young children
09-08-2016
Pros: Your staff is outstanding in customer service! Especially Marsella, at the front desk; Moises in one of the restaurants: and Edwardo, who does many things! All 3 of these young people were happy, helpful, and always concerned about making our stay an excellent experience! Mar sella went out of her way to make sure I could print my tickets for the "Johnny Mathis " concert. Moises made made sure we were seated in a comfortable atmosphere in the rest, away from some loud people. Edwardo gave us all the hints to places around the area for dining, shopping, etc. He made sure we knew how to get our car, store our belongings while we returned some items to the mall. Marsala and Edwardo also shared my excitement when I showed them the pictures of me meeting, the one and only Johnny Mathis! Meeting him was #1 on my bucket list, so a life long dream was fulfilled at the outlet mall, in the Cubs store!!! I love your hotel because of the location, but most of all because of your staff. I will stay there as often as I can! Thanks for an outstanding experience!!!
Cons:
9.6
Charles
Exceptional
mature couple
09-08-2016
Pros: great bed, bathroom, quiet, great restaurant
Cons: expensive parking ($26 per night)
9.2
Andrea
Wonderful
young couple
09-07-2016
Pros:
Cons: Parking. I had to pay to park in the garage. Any other hotel that would not be the case.
9.2
Rita
Wonderful
family with older children
09-06-2016
Pros: Great location and very nice facilities.
Cons: Wish there would've been more counter space to get ready in the morning. Not enough space for a mom and two teenage girls' hair accessories and makeup!
8.8
Andrew
Excellent
solo traveller
09-06-2016
Pros: Food in restaurant and the bed were excellent.
Cons: Tv reception in room was intermittent. Some channels were clear but other stations had delays and interruptions of service. I was trying to watch a football game and the reception kept cutting in and out.
10.0
Chris
Exceptional
family with older children
08-28-2016
Pros: Room service was very nice. The room itself was amazing and cozy, extremely soundproof from other guests.
Cons:
9.2
Robert
Wonderful
solo traveller
08-24-2016
Pros: It wasn't MY bed. I wish I had taken my own pillows, but I was in the hotel for short periods of time and was in Chicago for only a weekend, so none of that really mattered.
Cons: Nothing comes to mind.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
08-23-2016
Pros: We've stayed here a couple times because it is within walking distance of the Stevens Convention Center. Have been very happy each time. Adore the style. It's modern, clean, quiet and comfortable.
Cons: Dining options are convenient, but also a little pricey. Parking is additional as well (not surprising). There was some confusion as to whether breakfast was included in our reservation. Small things. Overall, great experience.
9.6
Btdtmom
Exceptional
family with older children
08-11-2016
Pros: Pristine accommodations,easily accessible via shuttle from O'HARA, comfort after a long day of travel.
Cons:
8.3
Kila
Very Good
review category group of friends
08-11-2016
Pros: I enjoyed the shower & the robes
Cons: How you can't open the window & no swimming pool also when checking in the man at the front desk didn't tell us we could of put down money deposit
5.8
Saya
Okay
young couple
08-09-2016
Pros:
Cons: Most of the items in the fridge were expired. The fridge was already missing a small soda when we checked in the room.
7.5
Anees
Good
solo traveller
08-06-2016
Pros: The beds are very comfy..
Location is great.
Cons: Shuttle needs improvement
9.6
Odette
Exceptional
mature couple
08-03-2016
Pros: Wonderful space and amenities in the room
Cons:
9.6
Noelle
Exceptional
mature couple
08-03-2016
Pros: I thought this was a very nice hotel. I would definitely stay here again! Also, fairly quick transport to Wrigley field!
Cons:
10.0
James
Exceptional
mature couple
08-03-2016
Pros: Superior double had a great view
Cons: OK - the breakfast oatmeal was watery
8.8
Malek
Excellent
solo traveller
08-02-2016
Pros: The location
Cons: The parking is 26 $ which expensive . There are no windows in the rooms .
There is no microwave .
The refrigerator is Small and full with drinks , you can not put anything inside it.
8.0
Verified Hotel Guest
Very Good
07-31-2016
Pros: Convenient store and art works.
Cons: Not enough staff to answer our questions. Front desk people need to smile more.
8.0
David
Very Good
mature couple
07-31-2016
Pros:
Cons: Towel rack by toilet had sharp edge too tight an opening on alcove took good chunk of skin out of fore arm
9.2
Natalie
Wonderful
solo traveller
07-28-2016
Pros: giant room, great sinks and showers, extensive mini bar
Cons: shuttle driver treated people like school kids
10.0
Veterans
Exceptional
solo traveller
07-27-2016
Pros: The bed was like a cloud loved it.
Cons:
10.0
Linda
Exceptional
mature couple
07-24-2016
Pros: Loved the entire stay. The breakfast staff was amazing !
Location, desk staff and room staff were all amazing. Love your city
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
07-22-2016
Pros: Customer service was awesome, beautiful hotel, rooms was clean and cozy! Will stay again!
Cons:
10.0
Micheal
Exceptional
family with young children
07-22-2016
Pros: Every thing...
Cons: N/A
8.8
Ahmed
Excellent
young couple
07-21-2016
Pros: Very close to the Airport with 24/7 FREE Shuttle service From/To the Airport. Also very close to Fashion Outlets of Chicago.
Cons:
9.2
Kiyera
Wonderful
young couple
07-12-2016
Pros: The hotel is right next to a mall. You are able to literally walk right outside to the mall's location.
The room was very clean and comfy. Overall, I would stay here again.
Cons: The mini fridge wasn't accessible as you couldn't open the door. Even if you could, you weren't allowed to put any of your personal goods ( a bottle of water in my case) in the fridge.
To counter this, you had to use the ice bucket to chill your drinks.
9.2
Marcia
Wonderful
family with older children
07-10-2016
Pros: Close to the fashion mall and airport, clean, excellent beds, large room, calm environment.
Cons: The staff is efficient but not friendly.
9.2
Staceya
Wonderful
solo traveller
07-07-2016
Pros: Check in was quick and hassle free. The front desk staff were very polite and friendly. My room was spacious and comfortable, and surprisingly quiet considering it was right near the airport.
Cons: $26 a day to self-park in the garage I thought was a little steep. Also,I had to leave a day early and upon check out I almost got charged for a night I had already prepaid for. Thankfully the manager was right there and it was resolved properly.
10.0
Ndetta
Exceptional
family with older children
07-06-2016
Pros: Loved the atmosphere...the chivalry...the location was PERFECT. The outlet mall is right in the backyard and the Rosemont theatre is right next door. After the Got7 Concert, we came back to the hotel and slept for what seemed like hours thanks to the overall comfort of the room and especially the bed. We didn't stay long enough to explore a lot of the hotel...but the lobby, staff and room itself was enough to gain my absolute approval.
Cons: The wait for our food at Ashburn was ridiculous but it was delicious. My daughter and I were the only guests seated and eating.
10.0
David
Exceptional
young couple
07-05-2016
Pros: Staff were fantastic. Ended up staying here unexpectedly when I missed a connecting flight and airline had lost my checked luggage. When I arrived at 1AM the front desk staff were super nice and provided me with with toothbrush and toothpaste. They also helped me with different options to get something to eat. Very much appreciated after a pretty frustrating day.
The room was also great for the very reasonable price. Much more spacious than I was expecting and the shower in particular was awesome.
Cons:
7.1
Cheryl
Good
mature couple
07-05-2016
Pros: The location by O'Hare is just what we needed.
Cons: The room had an absolute minimal level of amenities for a property of this type. No magnifying mirror and no mirror with access and light. The small mirror over the bathroom sink was reasonably lit, but I had to twist around the sink to use it for makeup.
10.0
Linda
Exceptional
mature couple
06-27-2016
Pros: We have never stayed at Lowe's before. Flights in Chicago were delayed, but the shuttle was running after midnight and driver was friendly and helpful. The hotel was very nice, room was very nice and quiet. We enjoyed the food and the staff was great.
Cons:
10.0
John
Exceptional
mature couple
06-25-2016
Pros: Nice decor. Restaurants were very nice.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-14-2016
Pros: Worth 5 stars! Great staff, inside and out. Outstanding free shuttle service to and from O'Hare Airport and to and from the nearest CTA subway station. Three restaurants on the hotel property, not just restaurants, but first class dining.
Cons:
9.6
Josh
Exceptional
young couple
06-10-2016
Pros: Big comfortable bed, nice shower
Cons: A bit pricey
8.8
Roxane
Excellent
solo traveller
06-10-2016
Pros: Close to the airport
Mall next to it
Cons: Internet was not working when I stayed there
10.0
Jen
Exceptional
solo traveller
06-05-2016
Pros: little birds rack
Cons:
10.0
Keith
Exceptional
Traveling as Couple
06-03-2016
Pros: Beautiful!
Cons: Nope!
9.6
Joshua
Exceptional
family with older children
06-03-2016
Pros: The hotel is fabulous. Beautiful design and execution. Comfortable beds. Attentive staff. The restaurant was delicious and the art throughout the hotel is magnificent. It's like staying inside a beautiful gallery.
Cons:
9.6
Patricia
Exceptional
solo traveller
06-01-2016
Pros: Love being close to the outlet mall.
Cons: Had to track down the valet several times.
9.6
Xavier
Exceptional
solo traveller
05-30-2016
Pros: Great amenities
Nice space room
Cons:
8.0
Ryan
Very Good
Solo Traveler
05-28-2016
Pros: Nicely appointed rooms, and good location. Factory outlet next door allowed easy replacement of clothes (airline lost luggage). Very good about 2am checkin and noon checkout.
Cons: More of a conference hotel than an airport hotel, so had to buy toiletries due to airline lost luggage.
10.0
Meghan
Exceptional
solo traveller
05-26-2016
Pros: Beds and bathrooms are amazing!
Cons:
9.6
Jane
Exceptional
review category group of friends
05-25-2016
Pros: The staff was extremely polite and accommodating during our stay. The hotel was very clean and lots of places were in walking distance of each other. The standard double-queen room we booked even had a nice bathroom and was spacious for all of us.
Cons: The mini fridge was out of stock, even though I requested for it beforehand and was guaranteed it for my stay. However, after quite a discussion with a staff member, we were able to have a fridge during our second day of our stay. Also, for some reason our keys would not work at night. We don't know why, but they didn't so it was really annoying for us to disturb our sleeping friends.
9.6
Jeremy
Exceptional
young couple
05-25-2016
Pros: Room was spectacular! Nice and updated! Beds were super comfy and the shower was amazing with the rainfall shower head !
Cons: Parking wasn't free with your stay. Had to use the garage but in Chicago not a surprise
9.6
Mohamed
Exceptional
solo traveller
05-23-2016
Pros: Super Check in , v clean , quite and comfy
location is v smart
outlet mall in walking distance
5min car trip from airport
free airport shuttel
Cons: nothing
10.0
Gregory
Exceptional
solo traveller
05-23-2016
Pros: Great hotel, with great facilities and adjacent to a large shopping mall
Cons:
7.1
Frequent
Good
solo traveller
05-22-2016
Pros: Location and room nice
Cons: Room service food awful.
Staff rude and unhelpful.
7.5
Robert
Good
solo traveller
05-20-2016
Pros:
Cons: Shuttle service was disappointing. 4 Hampton shuttles passed before a Loews one arrived.
8.8
Brady
Excellent
review category group of friends
05-15-2016
Pros: Great location, only minutes from the airport but still close for entertainment the night before.
Cons: Parking cost me ~$25. No complimentary breakfast.
10.0
James
Exceptional
05-11-2016
Pros: Shower was nice nice clean modern hotel staff is available willing to help.
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