This hotel has good-size guest rooms with comfortable recliners and contemporary décor. Be sure to request kitchen utensils, pots and plates at check-in, as they are not provided in the room.
137 efficiencies. 3 stories, interior corridors. Accessibility (Call).
I-90 exit Roselle Rd, 0.8 mi s, then just e. Located in a busy corporate area. 51 E State Pkwy 60173.
Room Amenities
refrigerators, microwaves, wireless Internet.
Guest Services
coin laundry.
Terms
pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Pleasant
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 50
5.4
Mary
Fair
solo traveller
09-19-2016
Pros: The staff was friendly and helpful
Cons: The fridge in my room was crazy noisy as was the air-conditioner and the light next to the bed did not work. Some maintenance needed on this facility
10.0
John
Exceptional
Solo Traveler
08-17-2016
Pros: Clean. The room was excellent.
Cons: NO !
10.0
Sierra
Exceptional
Traveling as Couple
07-17-2016
Pros: Fast check in, people were nice.
Cons: You had to make your own ice, there isn't an ice machine so it was not convenient. There's only one elevator location in the building.For the smokers, there's no benches or smoking area outside.
10.0
Cory
Exceptional
Traveling as Couple
07-14-2016
Pros: No dishes in the space for cooking.
Cons: Couldn't get any sleep during the morning, there was constant back n forth walking above our room
10.0
Nancy
Exceptional
family with older children
07-10-2016
Pros: It is a spacious comfortable room. We stayed 7 nights. Staff is wonderful. Location is great. Their laundry facilities are exceptionally nice clean and reasonable. We traveled with a pet and they are very welcoming of pets. Rooms have just been redecorated.
Cons: We have no complaints for this hotel
10.0
Lisa
Exceptional
solo traveller
06-11-2016
Pros: Tim was such an amazing person at the front desk! He went out of the way to make my stay comfortable. I looked forward to heading to breakfast and seeing all the friendly staff. i felt like we were a family.
Cons:
7.9
Robert
Good
mature couple
06-09-2016
Pros:
Cons: Comforter needs replacing.
3.0
Verified Hotel Guest
Poor
Family with Young Children
06-02-2016
Pros: Location
Cons: They said they serve breakfast. But granola bars and coffee is not breakfast. They did not mention that they dont do room service daily. Whne asked for change of the room, I got denied.
10.0
Margaretta
Exceptional
mature couple
06-01-2016
Pros: Bed was comfortable
Cons:
7.5
Ewe
Good
young couple
05-31-2016
Pros: Comfortable bed
Cons: Broken shower head, strong smell of fried food in our room.
2.5
Koushik
Poor
family with young children
05-31-2016
Pros:
Cons: Everything
2.0
Verified Hotel Guest
Poor
03-24-2016
Pros: Nothing
Cons: Staff was very rude . Toilet overflowed and asked for maintenance and theu said thry dont wotk that day they sent me a plungerand some gloves after 1 hour of complaining to do it my self i will never go bacm there even for free .
2.9
Worst
Poor
family with young children
03-22-2016
Pros:
Cons: They have the worst custmomer service. If you ever have to ask them questions or anything it looks like they get bothered. The breakfast isnt all that great.When i came in to the hotel the bathroom was dirty it looked like it wasnt cleaned. The sheets had stains just horriable hotel to stay in.
2.9
Krystn
Poor
family with young children
03-08-2016
Pros: Leaving.
Cons: There was hair on the bed, make-up on the pillow cases, the outlet in the bathroom didn't work, and there was construction going on that started early that was not mentioned upon check in or even booking the hotel. The paint fumes caused me to have a migraine and be nauseated.
2.5
James
Poor
solo traveller
02-07-2016
Pros:
Cons: The room was dirty. The toilet seat was broken off. The newly renovated 3rd floor was filled with drywall dust and an overwhelming smell of grout. The bed was literally a box spring without a mattress. I checked in, they took me out of the room and moved me to another saying it was there mistake to put me in a double. Then was charged again for another room wouldn't let me leave without paying for both and said I would get a refund in 3-5 days for the room I didn't stay in. The staff was incompetnf and the manager was rude and incompetent. Terrible experience. I would never give them business. If score it a 1 of 10 not a 2.5.
10.0
Nova
Exceptional
Solo Traveler
01-18-2016
Pros: Always clean and the Hotel Employee at the front desk is AMAZING! He is always friendly and smiling!!
Cons:
5.0
Verified Hotel Guest
Fair
Business Traveler
01-17-2016
Pros:
Cons: As I checked in, undercover officers had arrived to the scene and were questioning long term guests that were hanging out in the lobby. As someone traveling alone, I felt uncomfortable with the people that hung out in the lobby because they stared a lot.
6.0
Deanna
Pleasant
Traveling as Couple
01-12-2016
Pros: It was located near highway. Staff was very friendly and helpful. The first room had no heat and the staff had to redo the keycard 3 times before we could get in the room. But because of her pleasant manner it really wasn't a big deal.
Cons: There was dirty dishes and pans in the hallway. There has to be a better way for staff to collect used dishes. The free breakfast was a little disappointing. They offered oatmeal, granola bars, muffins and coffee. The fruit did not look appealing.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
01-06-2016
Pros: Location.
Cons: Cleaning service, kitchen cabinets did not have knobs,looks like the room was midst of incomplete reno.
3.0
Donald
Poor
01-03-2016
Pros: Location
Cons: The heater was not working in the room and the man working the front desk was very rude and did not seem to care about our concerns.
3.0
Sachin K
Poor
Family with Young Children
12-16-2015
Pros: Hotel location was good.
Cons: Cleanliness was less and we stayed for 6 nights but they said they will clean the room. Moreover, when i booked it was for 2 persons but i got the room for 1 queen bed. No option for child with us so we had to pay more to get that upgraded.
2.5
Anonymous
Poor
mature couple
11-26-2015
Pros: Location
Cons: Dirty, no hangers and no coffee in room
10.0
Mark
Exceptional
mature couple
11-20-2015
Pros: EVERY THING
Cons: NO COMPLAINTS
1.0
Verified Hotel Guest
Very Poor
Business Traveler
11-16-2015
Pros: N/A
Cons: Someone attempted to bust down the door while I was showering. I have video and police report of incident. Desk clerk could only apologize for the incident stating she didn't know I had a late checkout. By law you cannot break into a room you call police.
7.0
Don
Good
10-15-2015
Pros: Met expectations
Cons: Bathroom wasn't real clean. Hair left over and mold in tub grouting. They had no tops for coffee cups. No guide for TV.
5.8
Cohenson
Okay
mature couple
10-02-2015
Pros: Location's proximity to Shopping mall and restaurants was great!!!!
Cons: The counter was stained, no room service during our 2-day stay, and system was not automatically updated with the changes I made to my reservation a few days prior to my check-in date.
8.3
Cheryl
Very Good
solo traveller
09-25-2015
Pros: Wonderful staff..
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
09-20-2015
Pros: Front desk representative was very helpful and courteous
Cons: It was all giid
6.3
Anonymous
Pleasant
solo traveller
09-20-2015
Pros: Matt at the front desk was very helpful. Location is very good, close to the train statiin, restaurants, shipping etc.
Cons: My room had a weird noise almost like a cricket was in the room. Carpets are old and dirty, towels are small. Air conditioner is not very effective.
5.0
Anonymous
Fair
solo traveller
09-15-2015
Pros:
Cons: the place had a bad smell and remotes did not work and there was no ice machines and no attendant , i have stayed at a different one at a different location and it was way better, this last place was not up to par
1.0
Tracy
Very Poor
Family with Young Children
08-23-2015
Pros: Nothing
Cons: Everything
5.4
Jewell
Fair
solo traveller
08-23-2015
Pros: Staff were exceptional, friendly, responsive to my needs.
Cons: The bathroom had mold and the tub was not clean, by my standards. Additionally, there was a clicking sound in the room on my last night that staff and I were not able to determine source or correct it. I was moved to another room.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
08-20-2015
Pros: For the second time I checked in much better room given to me.
Cons: Room is dirty.
2.0
Verified Hotel Guest
Poor
Family with Young Children
08-12-2015
Pros:
Cons: My room had hair all over it. You had to pay extra for a coffee maker. My bed linens had multiple burn holes in them. The hallway smelled like marijuana. There were actual gouges in multiple surfaces of the room. The linens were stained. Never again
8.0
Pat
Very Good
Solo Traveler
08-11-2015
Pros: nice staff
Cons: rooms were ok
7.5
Deborah
Good
solo traveller
08-11-2015
Pros: Very easy to get to Convention center
Cons: no coffee maker. Not even a water glass
Someone cleaned so poorly that there was money on the floor
7.5
Jahar
Good
family with young children
08-11-2015
Pros: The staff was good and attentive.
Cons: Ran out of extra blankets and towels.
7.1
Greg
Good
solo traveller
08-06-2015
Pros: The area where the hotel was located was great. Lots to do and close to everything I needed.
Cons: The free WiFi was horrible. I could barely surf the internet, and I wasn't going to pay for the upgrade.
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-04-2015
Pros:
Cons: Far just to sleep..
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
07-28-2015
Pros:
Cons: None
7.1
Anonymous
Good
solo traveller
07-28-2015
Pros: Hotel location was great.
Cons: Refrigerator so noisy. I'd rather be without one and get some sleep.
9.2
Jimbo501
Wonderful
mature couple
07-21-2015
Pros: Friendly staff - Ted the manager was very helpful.
Self catering facility and laundry
Cons: A bit far from the Convention centre -
7.1
Anonymous
Good
solo traveller
07-12-2015
Pros: The staff was very nice
Cons: the room smelled so bad with smoke the lady at the front desk gave up a hole bottle of there room air freshener
10.0
Muhammed
Exceptional
family with young children
07-09-2015
Pros: Big Room
Cons:
4.6
Mohammed
Disappointing
family with young children
06-28-2015
Pros: Location
Cons: Everything
4.6
Christopher
Disappointing
mature couple
06-16-2015
Pros: Our first room was filthy. There were squashed bugs on the wall. There was blood on the comforter. It also had holes in it. The smell of garbage filled the hallway. After complaining to the manager, we were moved to a much nicer part of the complex.
Cons: See above
7.0
Turki
Good
review category group of friends
06-03-2015
Pros: Space, Value for Money,
Cons: Old bathroom
4.2
Robert
Disappointing
mature couple
05-22-2015
Pros: Nothing
Cons: Everything
7.5
Anonymous
Good
mature couple
12-16-2014
Pros: Location.
Cons: bathroom sink faucet was very difficult to use: It had very little overhang in relation to the sink trough; so washing your hands is a pain. Also, the shower set up is more focused on extremely short people - be ready to squat if you are over four feet tall.
7.5
Sherry
Good
solo traveller
10-19-2014
Pros: I like the nice staff.
Cons: The awful smell of smoking in the lobby and down the hall of the first floor when smoking is for guests on the 3rd floor.
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