Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel has a spacious lobby and breakfast area with tall windows and wood accents. Guest rooms feature larger task tables, plush snow-white duvets and excellent quality mattresses. A complimentary guest reception with hot appetizers, beer and wine is offered Tuesday through Thursday.
83 units. 3 stories, interior corridors. Accessibility (Call).
Pros: EXCELLENT hotel! The room was beautiful, as were the common areas, and the location was not directly on the highway, so was much quieter than I usually anticipate. Would HIGHLY recommend this hotel.
Cons: Nothing
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was over the top helpful and friendly. Cookies in the afternoon. Breakfast was outstanding, best I've ever had at a Hampton Inn. Helpful smiles everywhere. Comfy bed. Would stay there again and plan to next time I'm in Springfield.
Cons: Nothing. It was all good.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room itself, and the staff at the front desk. Very helpful and courteous.
Cons: I thought the gravy for the biscuits was awful. Very salty, and my wife and daughter noticed that the yoke of the hard boiled eggs were sour.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The ease of the whole process was very smooth and accurate!
Cons: Rented for 5 people and kept getting 4 towels and 3 wash towels! Lol! Other than feeling like I was hounding the staff for more linens, everything went very well! The bathroom door latch was a bit sticky as well, but wasn't a huge issue.
10.0
Anonymous
Exceptional
08-16-2017
Loved it!
Pros: This hotel is new, clean, and has a great breakfast. Book it!
Cons:
9.2
Anonymous
Wonderful
08-14-2017
Superb
Pros: The room was clean and the staff was friendly. Was at the hotel for a limited time but all accommodations were great.
Cons:
9.6
Anonymous
Exceptional
08-07-2017
AWESOME!!!!!
Pros: Beds & pillows very comfy. Great breakfast!
Cons: Nothing
7.5
Anonymous
Good
07-31-2017
It was nice enjoyed it...
Pros: The breakfast was very good and hotel was clean
Cons: The pool was cloudy and dirty
4.2
Anonymous
Disappointing
07-25-2017
Disappointed
Pros: Free parking
Cons: this hotel is not the standard of what a Hampton is. When I look for a brand it should meet the standards every location. Outside needed care garbage at entrance. Breakfast was over cooked and not many choices. Dirty hallways and elevators.the only redeeming point was Solomon and will they are so great.
10.0
Anonymous
Exceptional
07-23-2017
Nice place. Will definitely stay...
Pros: Food was hot and fresh. A good variety of foods.
Cons: Bed was a little too firm
9.6
Anonymous
Exceptional
07-14-2017
Friendly staff, great rate, good...
Pros: The staff was extremely helpful and knowledgeable of the area. Rooms, commons area and halls were all kept very clean.
Cons: Facilities are starting to wear but not to the point of being unacceptable. I stayed at another hotel on this trip in the same condition but it was not nearly as clean. The pride the staff takes in their work is clearly evident.
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros:
Cons: Could NOT get a priced invoice. I need this for expense report. HELP.
9.6
Anonymous
Exceptional
06-29-2017
Good facility, good staff, good...
Pros: Location, staff and facilities.
Cons: Check in took and held deposit for close to a week. Breakfast had a decent selection, could have had more options
10.0
Anonymous
Exceptional
04-15-2017
Exceptional
Pros: One of the friendliest places! Super kind staff, and there were cheerful messages throughout the lobby. One of the best breakfast buffets I have had. And the pool was huge and really fun for my girls!
Cons:
8.8
Anonymous
Excellent
03-27-2017
Great value for weekend getaway
Pros: Breakfast was great. Pool is not big, but kids enjoyed. It's very clean hotel.
Cons: There is no fresh air, because windows can't be opened. Hotel is tucked away and only two stores are around it, Ashley Furniture and Menard. Not so interesting.
7.1
Anonymous
Good
03-27-2017
Family outing for history lesson...
Pros: It was clean. Room was exactly as represented on website. Endless hot water. Very nice pillows. Comfortable beds. Had the 2 queen suite - 2 beds, a pull out couch, table, kitchen area, nice size closet. Fresh cookies at 4pm. Decent tv selection. Blackout curtains. Silence...could not hear the neighbors. Extra towels by the pool. Loved having the extra bed spread for the pull out couch in the closet. Did not have to chase one down to use. Eating area was good sized and the weekend breakfast had a very nice selection from cereals and fresh fruits to Belgian waffles and biscuits with gravy. If you are visiting Knights Action Park...it is just around the 'corner'. There is a Meijer close by as well. Overall it was a fair price for the room. Iam sure this place gets put through its paces in the summer.
Cons: Got there at 330 and our room was not ready. Short wait. Maybe 10 minutes and many apologies. The room was very very clean. However the duvet (which was very clean) on one of the queen beds had a couple of rips in the bottom seam, there was what I would assume to be a water leak stain between the windows. Not big. Maybe 3" long from the wall. The pull out couch had rips in the cushions. Could only see them after they were moved for the fold out bed. The bed portion was ripped or not connected towards bottom of the frame. Put youngest on it to sleep. Would not do for an adult. Could not keep the freezer portion of the dorm fridge freezing. Could have been operator error. Pool was ok. It was clean. But small. No hot tub. On a personal level, I prefer a larger area for the bathroom. Did not like the tub and toilet in a separate room/closet from the wash sink and mirror.
5.8
Anonymous
Okay
03-06-2017
Okay
Pros:
Cons: Paid for 2 queen beds... Only had one and a pullout couch
10.0
Anonymous
Exceptional
02-23-2017
Exceptional
Pros: Free upgrade and staff also held a package for me. Extremely helpful.
Cons:
9.6
Anonymous
Exceptional
02-10-2017
Enjoyed my stay!
Pros: Everything was clean and comfortable. I really enjoyed the evening reception and breakfast.
Cons: The hotel is a little bit outdated but comfortable.
8.8
Anonymous
Excellent
01-24-2017
No window privacy :0(
Pros: The room and bathroom was clean
Cons: The Window did not have a second curtain to block out the light and there was no privacy!
Not satisfied with that at all!
10.0
Anonymous
Exceptional
09-20-2016
Very nice stay; will stay...
Pros: Comfortable room.
Cons: Gravy had no flavor, and no sausage in it; turkey sausage link was like rubber. Everything else was very good.
7.5
Anonymous
Good
09-17-2016
Good
Pros:
Cons: Dresser drawer was falling apart so we couldn't use it.
9.6
Anonymous
Exceptional
09-17-2016
Book the room that people...
Pros: Everything except i didn't get the room I ask for!
Cons: I had ask for a smoking room and booked it, then when I get there they said they were filled up...but we have you close to exit door so you can go out there and smoke!
10.0
Anonymous
Exceptional
09-06-2016
Exceptional
Pros: Size of the room. Breakfast was great.
Cons: Better lighting in the shower area.
10.0
Anonymous
Exceptional
08-31-2016
Nice end to a vaca
Pros: It took awhile to get there, but it was relatively easy.We had an awesome view of the sunset from our window and finally, we found a hotel where we could be in the pool after 9 pm.It was a great end to our weeklong trip!
Cons:
8.3
Anonymous
Very Good
08-27-2016
Very good
Pros: nice room and linens
Cons: Cost and breakfast were not the best
8.8
Anonymous
Excellent
08-16-2016
Fabulous
Pros: Comfortable room, clean.
Cons: Eggs tasted plastic - but the waffles were good
9.6
Anonymous
Exceptional
08-15-2016
Congenial visit.
Pros: Helpful staff.
Cons: Tough question.
10.0
Anonymous
Exceptional
08-09-2016
Exceptional
Pros: Worked hard to fix air conditioner in fitness room. Comfy mattresses
Cons: Need better signs to stairs. Slow elevators.
10.0
Anonymous
Exceptional
08-06-2016
We enjoyed Springfield and our...
Pros: We enjoyed the quiet, comfortable area, close to restaurants and area attractions. All of the staff was very friendly and helpful.
Cons: Nothing
7.1
Anonymous
Good
08-06-2016
Our atay was an overnight...
Pros: It was clean. Staff friendly. Room good size.
Cons: Toilet was loud.
10.0
Anonymous
Exceptional
08-04-2016
Exceptional
Pros: Very friendly staff...great pool
Cons: Nothing
5.0
Anonymous
Fair
08-04-2016
Passable
Pros: breakfast
Cons: not treated too great if booked through booking.com
9.0
Anonymous
Wonderful
08-02-2016
Superb
Pros:
Cons: the room had a musty smell.
7.1
Anonymous
Good
08-02-2016
we liked our stay
Pros: Hotel nice Booking .com easy to use but I booked one day to many.
Cons: I didn't like the fact that when my wife called Booking.com to cancel one of the days the girl told my wife there would be no fee we got a 50 dollar fee.
10.0
Anonymous
Exceptional
07-26-2016
Happy Hour!
Pros: loved the happy hour we stumbled upon in your lobby. After a long days drive it was the perfect "extra" touch to make our stay a 10!
Cons:
8.8
Anonymous
Excellent
07-18-2016
Good hotel for a great...
Pros: Location was great for what I was there for. Close to many restaurants. Room was clean and the staff was friendly. Nice and quiet for a weekday stay.
Cons: The A/C was on constantly. The temperature control function was not functioning. It was either on or off. Not the worst thing in the world though.
9.2
Anonymous
Wonderful
07-12-2016
Superb
Pros: Beds were very comfy. It was nice having a fridge in the room. Very clean.
Cons: Breakfast was below average. Had to ask for staff to refill stuff multiple times. Just skipped it the next day and went to Bob Evans.
7.1
Anonymous
Good
07-12-2016
Solid hotel in good location
Pros: Soft beds, good location
Cons: Room size, toilet very load, breakfast on second day was not tasty
9.6
Anonymous
Exceptional
07-12-2016
Exceptional
Pros: Quiet area, but close to shopping and entertainment. Knights action park and twin outdoor theater close by for family activity. Good breakfast
Cons:
10.0
Anonymous
Exceptional
07-06-2016
Great time on vacation, and...
Pros: Food was good & the staff was very nice to us.
Cons: I'm not going to complain about anything because I don't have anything negative to say. We were treated very well by the staff, and they were very kind to our children.
10.0
Anonymous
Exceptional
07-03-2016
Exceptional
Pros: Everything was great
Cons:
10.0
Anonymous
Exceptional
07-03-2016
Excellent.
Pros: Great staff - very friendly. Clean rooms - just overall great experience.
Cons: Pillows a little mushy but hard to complain about something that trivial.
3.8
Anonymous
Poor
06-29-2016
Room smelled so bad we...
Pros: Nothing! When we first arrived!
Cons: Smell in our room was nasty!!
10.0
Anonymous
Exceptional
06-28-2016
Grandparents "Stay-cation" with 14 and...
Pros: The staff was very helpful and very friendly. The room was clean, the beds were very comfortable and our grandsons really liked the curved desk. We would recommend the hotel to anyone looking for a good clean hotel. The hot breakfast was wonderful; really enjoyed the selection of foods available. Our grandsons really, really enjoyed the swimming pool.
Cons: The draperies and curtains. The dark curtains did not extend across the room and the room was well lit all night as there was an outside light above the window of the room.
9.6
Anonymous
Exceptional
06-22-2016
Nice, clean, and friendly.
Pros: All the staff were very nice and helpful!
Cons: I didn't get a receipt when I checked out and wasn't told about a $50 hold (deposit) on my debit card.
10.0
Anonymous
Exceptional
05-31-2016
Exceptional
Pros: Very nice and helpful staff.
Cons: That I didn't get honors points or AARP discount because I didn't book directly with the hotel.
10.0
Anonymous
Exceptional
05-11-2016
We had a great time...
Pros: Girls really enjoyed being able to swim after our all day Scout activities. Breakfast was a huge hit BOTH days for the girls.
Cons: The $50 charge on my card, which I was told would be removed - an insurance in case we did damage. Don't thing you should charge unless there IS something wrong
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