Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This stylish hotel offers soothing blue and green décor touches and generous, bright social spaces. Guest rooms have sleek, functional furnishings, pod style coffeemakers and backlit vanity mirrors. Guests can use the pool facility at the adjacent Crowne Plaza Hotel.
Smoke free premises. 140 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-Amtrak.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 20 guests
Showing reviews 1 - 5 of 42
6.0
Anonymous
Pleasant
08-11-2017
They are remodeling. But they are charging updated prices.
Pros: The breakfast.
Cons: It was dated. And it wasn't easy to get to.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Nice employees very clean
Cons: No pool on premises, gym closed, one night people running up and down hall till 130 in the morning
10.0
Anonymous
Exceptional
08-11-2017
Pros: clean, excellent remodeling job done,
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beds
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Very convenient location. Friendly staff. Loved the laundry. Great breakfast.
Cons: Pool is located in hotel across the way. Required to walk outside at thru the convention hall (in my swimsuit) in order to access.
10.0
Anonymous
Exceptional
08-11-2017
Pros: great rooms. loved the decor and cleanliness. breakfast was diverse and tasty. Friendly staff. highly recommend this hotel!
Cons: the pool isn't actually in the holiday inn. It's in the hotel next door and they have an agreement with them to use their pool & hot tub. Not the most convenient thing in the world.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very clean and great breakfast!
Cons: One of our rooms had a lock issue with the door that they never really fixed, but did work on it.
2.0
Anonymous
Poor
08-11-2017
Pros: nothing. dirty. smell of smoke.
Cons: Bedsheet was not changed prior to our stay. Very disappointed. Checking in employee didn't seem knowledgeable.
8.0
Anonymous
Very Good
08-11-2017
Pros: breakfast; good room size;
Cons: there was some mould formation on bathtub. the bathroom seat was loose
9.0
Anonymous
Wonderful
08-11-2017
Pros: So clean, sage and updated
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was good experince excellent hotel and good price.
Cons: It was hard to find hotel because in google navigation it was showing the hotel on opposite side.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I loved the room and the staff was great
Cons: I can't think of any
7.1
Anonymous
Good
08-04-2017
Just ok
Pros: Staff was pleasant. Plenty of clean towels and pillows
Cons: The toilet had mold in it like it hadn't been used or cleaned in awhile. The remote for the television wouldn't turn the tv off or on.
6.3
Anonymous
Pleasant
07-30-2017
Pleasant
Pros:
Cons: The ice machine in the hallway is really noisy at 6am when you are trying to sleep. Should be located somewhere else.
9.6
Anonymous
Exceptional
07-27-2017
Exceptional
Pros: Lighting, electronic plug-ins and up-to-date (remodeled) room.
Cons: High price/fee for pet and limited grass area for pet.
10.0
Anonymous
Exceptional
07-20-2017
Great hotel experience in Springfield...
Pros: The location and parking are very easy to access. Staff even rembers you by name. Upper floor rooms available.
Cons: Honestly nothing bad to say!
10.0
Anonymous
Exceptional
05-16-2017
If you desire Outstanding customer...
Pros: The breakfast was outstanding along with the room sevice.
Cons: Everything went well.
9.6
Anonymous
Exceptional
02-21-2017
Exceptional
Pros: Staff was helpful and friendly.
Cons: Our tv was pixillating. Could only get a good picture on a couple of channels.
4.2
Anonymous
Disappointing
11-07-2016
Don't stay here
Pros: Nothing. Door keys didnt work.took almost 45 minutes to solve problem,then room had a smoker in it and we had to get a different room.whole thing took an hour.staff didn't seem to care.
Cons: Nothing
9.6
Anonymous
Exceptional
10-15-2016
Exceptional
Pros: See above
Cons:
10.0
Anonymous
Exceptional
10-13-2016
Execellent Stay!!!!!!!!
Pros: The room was great. Felt safe and comfortable.
Cons: No dislikes
9.6
Anonymous
Exceptional
09-04-2016
I will definitly stay here...
Pros: Friendly staff. Close to the university. Easy booking. Very clean rooms.
Cons: No exhaust fans in the bathrooms. Other than that great stay!
10.0
Anonymous
Exceptional
08-24-2016
all was very good
Pros: all was great
Cons: pool
10.0
Anonymous
Exceptional
08-15-2016
There's No Place Like Home......
Pros: The room was large, clean and comfortable. Despite the hotel being almost full, it was quiet. We never even heard our neighbors. The lighting in the room was wonderful. It made us feel right at home after a long drive.
The best part came at breakfast. We went down late, at 9:15 (breakfast ends at 9:30). We expected to find a dew scraps left over, because the hotel was quite busy. Instead we found a fully stocked hot breakfast area, loads of juice, coffee and milk, a full bread box and everything was fresh and clean. It was a wonderful surprise. The attendant who was working the breakfast area was a true gem. She was friendly, she asked if there was anything additional she could bring to us. When my wife asked if there was any skim milk, the attendant brought her a glass of it, right to our table.
Staying at this Holiday Inn Express was a great experience.
Cons: Okay, the view of the hotel next door was not that great...
5.0
Anonymous
Fair
06-02-2016
Passable
Pros:
Cons: AC didn't work
4.0
Anonymous
Disappointing
09-08-2015
Please pass this by.
Pros:
Cons: Old, grumpy employees
8.8
Anonymous
Excellent
06-23-2017
Fabulous
Pros:
Cons:
9.2
Anonymous
Wonderful
06-20-2017
Superb
Pros:
Cons:
7.5
Anonymous
Good
05-03-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
03-06-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
08-23-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
07-19-2016
Good
Pros:
Cons:
7.5
Anonymous
Good
04-25-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
04-07-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
03-27-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
02-19-2016
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
10-06-2015
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
08-20-2015
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
08-16-2016
Very good
Pros:
Cons: Eggs could have been warmer, but overall breakfast was better than most.
;detailController.handleFacebook('SEO','Holiday Inn Express Hotel & Suites', '110839', 'ACCOMMODATION', '3', '', '', 'http://aff.bstatic.com/images/hotel/max500/874/87484313.jpg', 'Springfield', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Holiday Inn Express Hotel & Suites', '110839', 'ACCOMMODATION', '3', '', 'http://aff.bstatic.com/images/hotel/max500/874/87484313.jpg', 'Springfield', '', '', '', '');){kind=link}
