Extensive plush sofa seating options add to the comfort of the hotel's upscale lobby. The rooms include large workstations with enhanced ergonomic desk chairs. Some rooms offer a furnished balcony. An impressive electronic board is featured in the lobby where guests can navigate through to find a restaurant, attraction or to just check on the weather.
Smoke free premises. 121 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 26 guests
Showing reviews 1 - 5 of 33
9.0
Anonymous
Wonderful
08-11-2017
Clean room, quiet outside. Big, soft, comfortable room with a nice big couch and ottoman. They were helpful to fax and copy papers for me at the desk. Pool area clean and nice with a great hot tub
Pros: Very clean, nice staff, helpful, great bed!
Cons: Breakfast and coffee isn't offered before 7am... It makes it very difficult to get food or coffee before leaving for a busy day or a work conference I needed to be at very early.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel employee who I talk to and greeted me at eh front desk was AWESOME and helpful!
Cons: Nope.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very friendly staff. Hotel was recently renovated. Nice pool and hot tub.
Cons: No complimentary coffee or breakfast. The hotel has an area where food and coffee can be purchased. Also my daughter was disappointed they didn't have the adisney Channel.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: When we got to hotel we checked for clensiness, and it wasn't there was hair in tub .Then for breakfast there was anbotem on menu and girl behind counter said straight out i don't know how to make it in a rude attitude. .
9.0
Anonymous
Wonderful
08-11-2017
Pros: Good size rooms
Cons: Wish there was a complimentary breakfast
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: The pool was small.
9.2
Anonymous
Wonderful
06-11-2017
Ashley the manager was incredible!
Pros: STAFF:Assistant General Manager Ashley; was absolutely the best part about this stay. There was some mix ups with the original booking and took 2 hours to sort it out with third parties over the phone. Between getting hung upon, call backs, and basically stating I was S.O.L. Ashley stepped up huge and made sure she did everything she could to ensure I got charged for just one stay and the nights that were actually being used. What was originally near an $800 charge for the 2 nights I stayed for a standard room; was fixed to the standard rate and even accommodated for the $15 "booking service fee" that was charged over the original booking.In the world of dealing with other customers, guests or the public; its never going to be a 5/5 or 10/10 experience because we always want more. It's our natural selfishness or desire to want more without being happy and content with what we have. You often times have to make the decision to do the right thing, when you have a tough situation with a guest and accomodations. Ashley stepped up and went above and beyond when a handful of others claimed "because of stipulations, theres nothing we can do."Because of Ashley this stay I will be giving Courtyard Marriott first look at future hotel stays. You have the right person for the job at this St. Charles location. I hope you hire and place all people of this standard in all of your other locations. I hope you do value people here when they certainly deserve it.HOTEL:The hotel overall was in great condition, clean and kept. One of the towels seemed to either have a dirt or stain mark on it, but to me wasn't as much a concern as to others. It seemed clean and was probably just a stain. I generally sleep at home with a very cold room and some hotels don't let the ac go below 70. Even though 70 is generally fine, I was able to set it to 65 and bundled up like a baby. Didn't visit the pool, seemed small but looked clean.
Cons: No mirror in common area of room. Hard to get ready with more than 1 person, especially since a lot of weddings happen here it seems. (had the double queen with a chair ottoman, if that helps)
Starbucks workers didn't seem well trained in customer service or knowledgable about product. Orders a latte and got a coffee. Had to correct and request mocha again. No smile or thank you, greeting wasn't friendly.
6.7
Anonymous
Pleasant
05-27-2017
Not a bad place to...
Pros: The rooms are fine, and I like that there is a decent bar in the lobby. The hotel is located by many stores and restaurants, and It's not very far from downtown St. Charles.
Cons: It was storming really badly the night I stayed there. As I was entering the hotel, there were no dollies available. Coming from my car to the hotel, I was getting soaking wet from the rain while I tried to carry heavy, cumbersome objects into the hotel. Three front-desk staff members just stood there and watched me struggle, never once asking me if I needed any assistance.
8.8
Anonymous
Excellent
03-12-2017
Nice room. Really stiff bed.
Pros: The rooms were extremely clean.
Cons: The bed was super stiff.
10.0
Anonymous
Exceptional
01-30-2017
Very clean, nice rooms. Overall...
Pros: Very nice staff
Cons:
8.3
Anonymous
Very Good
01-20-2017
Very good
Pros: Facilities were upscale
Cons: Café was not particularly well run. What happened to the free breakfast?
4.6
Anonymous
Disappointing
01-02-2017
Disappointing
Pros: The bed was nice.
Cons: No coffee in the lobby!
7.1
Anonymous
Good
11-30-2016
comfy bed
Pros: Nice room, comfy bed. We never made breakfast, we slept too late!
Cons: Very difficult to find, especially in the dark and us not being from this city.
8.3
Anonymous
Very Good
06-14-2016
Great and comfortable stay and...
Pros: The comfort and stay was better
Cons:
8.3
Anonymous
Very Good
04-01-2016
Very good
Pros: Location in regards to what it was we were doing
Cons: A temporary $30 credit card charge after my check out.
7.9
Anonymous
Good
03-22-2016
Good
Pros:
Cons: Noise from adjoining room was louder than it should have been.
2.9
Anonymous
Poor
01-25-2016
Go to Hotel Baker for...
Pros:
Cons: Loud, dirty hallways with bags of towels and a microwave sitting outside a door.
8.3
Anonymous
Very Good
01-04-2016
Great stay
Pros: The location is great we were there for New Years, but was told the shuttle might be unavailable......
Cons:
8.8
Anonymous
Excellent
11-29-2015
Fabulous
Pros: The staff was very helpful and stopped what they were doing to help us both when arriving and leaving
Cons: Rust build up and stains in the bathroom
10.0
Anonymous
Exceptional
10-26-2015
Exceptional
Pros: Staff was very friendly and the room was So cozy and comfortable.
Cons:
9.6
Anonymous
Exceptional
10-13-2015
Relaxing and comfortable anniversary celebration
Pros: Clean - Quiet - Liked the Courtyard and 1st floor room access. Friendly Staff - Breakfast. Within driving distance to Scarecrow Fest in St. Charles.
Cons:
7.9
Anonymous
Good
07-28-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
07-06-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
03-06-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
02-07-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
07-17-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
04-05-2016
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
03-22-2016
marvelous
Pros:
Cons:
8.8
Anonymous
Excellent
09-28-2015
Fabulous
Pros:
Cons:
5.4
Anonymous
Fair
08-18-2016
Not again for that price!
Pros: Pillow was comfortable. Iron/ironing board in room
Cons: What eggs? Starbucks that WE had to pay for! Sink in bathroom area did not drain. Don't you think a maid would notice this when she was cleaning? Brochure found under chair in sitting area. Was this area vacuumed then? When two people check in, isn't it possible to receive more than one wash cloth/person? A great hotel is one one shouldn't have to ASK for things.
Hotel was fairly empty, yet we were placed next to the exit door on the first floor. Constant noise/laughing during night. Can't your staff HEAR that and ask people to lower their voices?
8.8
Anonymous
Excellent
03-12-2016
I would stay there again.
Pros: Rooms very spacious and comfortable.
Cons: The swimming pool is very small.
10.0
Anonymous
Exceptional
10-13-2015
Exceptional
Pros: Breakfast entrees were excellent. Room had a great fresh smell.
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