All rooms have excellent beds and a modern design; be sure to request at check-in a kit that contains kitchen utensils and supplies as they are not provided in the guest rooms.
141 efficiencies. 3 stories, interior corridors. Accessibility (Call).
SR 83 exit US 34 (Ogden Ave), just w to Pasquinelli Dr, then 0.5 mi n. Located in a busy corporate area. 855 Pasquinelli Dr 60559.
Dining & Entertainment
nearby.
Room Amenities
refrigerators, microwaves, wireless Internet.
Guest Services
coin laundry.
Terms
pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 58 guests
Showing reviews 1 - 5 of 50
3.8
Adrian
Poor
solo traveller
09-18-2016
Pros:
Cons: Leaking water in the kitchen, faulty a/c, no shower curtain, hole in bathroom door, litter in hallways and elevator, monosyllabic receptionist.
5.4
Shannon
Fair
family with young children
09-07-2016
Pros:
Cons: When we arrived I was told that the double suite that I booked had a leak, and they had moved us to 2 single rooms. I was traveling with my 3 young daughters and that meant 2 of them had to sleep in the room unattended- which I did NOT like. Secondly, In order to be near my daughters I had to sleep in a smoking room with my small child. The room smelled so bad, I didn't think we were going to make it through the night. I ended up taking Benedryl and running the bathroom fan and air conditioner all night. It was the worst. The next morning I moved all of my stuff to my daughters room and told the front desk that I would not stay in that room again.
When I arrived for my second night nobody was at the front desk so I had to use the house phone (the house phone was broken) ... But after about 10 minutes someone "saw me on the camera) and came out. He didn't seem helpful at first because I used "Booking". There really wasn't anything he could do for me. I explained that I was not given the room I reserved and that my family was separated and that yes, indeed, he could help me. He ended up finding me a room on the second floor for me ... A floor beneath my under aged daughters..not the best scenario. I will not book when them again. They resolved the matter but it was just a bad experience.
2.9
Not
Poor
review category group of friends
08-26-2016
Pros:
Cons: Our trip to Lollapalooza we didn't get the room we requested (they said it was because people had decided to stay longer) and when they gave us a room it was still dirty (they said a lot of their cleaning staff called in). Excuses. There are too many hotels around to think about going back next year.
8.3
Doug
Very Good
family with older children
08-12-2016
Pros: Staff
Cons: Marijuana smoke
10.0
Patrice
Exceptional
mature couple
08-12-2016
Pros: The staff was friendly and the facility was clean and quiet.
Cons: N/A
1.0
Leanne
Very Poor
Business Traveler
08-11-2016
Pros: It was in a nice area.
Cons: terrible staff. Room was not clean when I entered it. Front desk did not have quarters 2 days in a row for laundry. I saw the staff enter rooms at late hours - seemed suspicious. people were sleeping in their cars in parking lot.
7.9
Lady
Good
mature couple
08-08-2016
Pros: Needed somewhere to stay immediately as we were having a few home improvement issues that resulted in us not being able to stay at the house. I liked the location. the room was great having the kitchenette.
Cons: Wasn't aware that there was no daily room service and having to go downstairs to the main desk to obtain towels.
4.2
Stacey
Disappointing
mature couple
08-02-2016
Pros: Very difficult to register, long wait, 20 mins at least! Grumpy, loud, slow and very distracted person in charge. Got a dirty room The first time after the poor service, not happy at sll. NOT SO much as a plastic cup on the 60degree room
Cons:
5.8
Anonymous
Okay
family with young children
07-29-2016
Pros: Full kitchen and two queen beds
Cons: I arrived at 4pm, room was not ready because of there were only 1 staff available. Need more improvement in management side.
5.8
Cth
Okay
solo traveller
07-26-2016
Pros: Location good. Staff mostly helpful & kind. At times, they got overwhelmed and I waited a long time standing at the desk. All I needed was a dishcloth. I liked that they all kept trying to help all customers.
Cons: Technical: printer did not work, Internet was down >24 hours after a storm. When Internet back "on", it did not reach my room. I had to sit out at end of the hall to pick up Internet at all.
The worst was the smoking!!! My room was Non Smoking. But all night I breathed smoke from neighbors up & down the hall, and some smoked out in the hallway by the window at the end. By Day 3, I was choking and coughing all day through my Conference and choking at night. Now, 3 days out, I am still coughing and troubled by airway damage from the smoke.
At the very LEAST, I should have been informed that there was a NON- SMOKING HALLWAY! (not just a non-smoking room). I found that out on the last day.
5.8
Richard
Okay
mature couple
07-13-2016
Pros: Location was convenient for us.
Cons: Staff were very unfriendly
2.9
Rajiv
Poor
mature couple
07-11-2016
Pros: Front desk staff was very rude. We had two reservations for two separate nights and so we were required to check in for the second night and she took 20 minutes or more do we register us for the second night and was very rude about it. And then she had the nerve to disturb our room twice after we had already registered again. I think she was crazy
Cons: What I said above
7.5
Caprice
Good
mature couple
07-05-2016
Pros: It was a great location.
Cons: I needed my sheets changed and garbage taken out and no one was able to assist.
3.0
Amanda
Poor
Business Traveler
06-23-2016
Pros: It's location.
Cons: When I first arrived there was a very long line to check in. The room I was given was occupied already and I walked in on a dirty room (could have walked in on people). There was a dog barking incessantly as well.
7.0
Verified Hotel Guest
Good
06-17-2016
Pros: Staff was great. The location was convenient and the fridge was a good size.
Cons: Clean to the named write, but my baby's knees and hands were filthy after crawling for half an hour and he found all sorts of gross buildup in the bathroom while showered. No plates or cutlery in the kitchenette. The cupboards were completely bare.
3.8
Jc
Poor
review category group of friends
06-16-2016
Pros:
Cons: We arrived after 6 PM, and the room was still not ready. Had to wait about 20 minutes for the staff to clean the room. This should have been done many hours before.
4.6
Joseph
Disappointing
young couple
06-14-2016
Pros: Price
Cons: Staff was horrible
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-12-2016
Pros: Well kelp. Liked the people who work there
Cons: None
4.2
Cherie
Disappointing
solo traveller
06-04-2016
Pros: Staff tried their best
Cons: Room was filthy. Looks like the previous guest had wet the bed and the linens were never changed. I arrived too late at night and too exhausted or I would left.
6.0
Rutvikkumar
Pleasant
Traveling as Couple
06-01-2016
Pros: Its good in price
Cons: Its good
4.2
Drghawanmeh
Disappointing
review category group of friends
05-31-2016
Pros: Location
Cons: No service no body clean rooms the coredoors and the carpets very bad smells and dirty no coffee no breakfast
10.0
Dapree
Exceptional
05-29-2016
Pros: The Location and staff
Cons: People kid's running up the hallway screaming all morning and waking me up.
2.5
Rilan
Poor
young couple
05-29-2016
Pros:
Cons: You front desk lady kati
1.0
Taffie
Very Poor
Traveling as Couple
05-24-2016
Pros: We didn't! My husband and I had stayed there before and the experience was nothing like the first experience. We expect good service especially if we our celebrating our anniversary!
Cons: customer service was not good, room was not ready, first room they gave us smelled of marijuana, second room was not clean, wait time for service was terrible, some staff looked unprofessional, garbage overflowing outside, room staff at odds w/ each other
5.4
Anonymous
Fair
solo traveller
05-22-2016
Pros:
Cons: Smells very bad in hall ways
6.0
Barry
Pleasant
Traveling as Couple
05-16-2016
Pros: The location was very good & the room was nice & clean. The appliances were clean & in good working order. The staff was friendly.
Cons: I was disappointed in the breakfast. With it listing 'free breakfast', I expected it to be more than a 'grab & go'. I would probably not stay here again. I felt like I was staying in a boarding house.
10.0
Jason
Exceptional
family with young children
05-04-2016
Pros: Located outside busy city. Clean.
Cons: Breakfast was disappointing.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
05-03-2016
Pros: The price
Cons: Front desk person frazzled; it was busy. No heat in the room.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-30-2016
Pros: rates
Cons: heat didnt work
9.2
Chantae
Wonderful
young couple
04-30-2016
Pros: Front desk staff was very accommodating.
Cons:
10.0
Steven
Exceptional
Solo Traveler
04-28-2016
Pros: Very clean and updated room
Cons: little useful stores around
9.0
Jeffrey
Wonderful
Solo Traveler
04-25-2016
Pros: Economical
Cons: no
1.0
Karl
Very Poor
Traveling as Couple
04-21-2016
Pros: Nothing, bad service at the desk took to long to get in are room I felt like they owed us a refund it was a nightmare
Cons: No supplies, no towels bed hard-no tissue service was terrible check-in was bad
6.7
Kathy
Pleasant
mature couple
04-17-2016
Pros: Room size and location was convenient
Cons: Knowledge and customer service of front desk staff. Waited over Half hour to check in due to credit card malfunction. Front desk assistant double charged my room fee as she did not know how to maintain CC for incidentals.
9.0
Jermaine
Wonderful
04-03-2016
Pros: Cleanness of rooms and the staff are nice
Cons:
7.5
Anonymous
Good
solo traveller
03-26-2016
Pros:
Cons: First room was very dirty. Hairs on bed. Food crumbs on floor.
5.0
Luis
Fair
Family with Young Children
03-23-2016
Pros: This hotel has easy access to Kingery Hwy.
Cons: The fire alarm went off while cooking and only the fire department could shut it off. The bathroom vent was leaking.
3.0
Verified Hotel Guest
Poor
Senior Traveler
03-18-2016
Pros: It was horrible staff was unpleasant
Cons: They kept having random fire alarms
10.0
Quiana
Exceptional
young couple
03-13-2016
Pros: My family and I really enjoyed our stay here, excellent services, the rooms were clean, the bed was great and the breakfast was on point...
I will be visiting soon...
Cons:
5.8
Rocio
Okay
young couple
03-08-2016
Pros: The kitchen
Cons: The fire alarm went off in the middle of the night
10.0
Rosalinda
Exceptional
mature couple
03-05-2016
Pros: The room was comfy n the breakfast was great
Cons:
4.6
Jessica
Disappointing
young couple
03-01-2016
Pros: The room was cleaner once I paid for housekeeping.
Cons: I paid $10 for housekeeping as it was not included in my two night stay.No dish soap, plates nor utensils were provided. No sheet only blanket and cover in the bed until housekeeping cleaned per pay. They clean every seven days per front desk lady.I have the receipt for housekeeping payment. Extra charge for cash payment that was not comunicated per booking.com . Two of the channels did not work and front desk said they never worked. Hot water was a constant issue. No automatic doors at the entrance which made it hard to use the cart for bags.
3.8
John
Poor
review category group of friends
02-23-2016
Pros: Proximity to business venue
Cons: No coffeemaker no dishes three try's to get a room The first roomhad people in it!! The second room was next to a faulty noisy generatorThe halls reeked of bo Somebody had strewn clothes including a pair ofcowboy boot near the underlie wing entrance Someone had vomited near thesame door The staff albeit friendly paid only a lip service apology Ifully expected a call from management but none came This place is on mytop ten of places never to stay in again The fully equipped kitchen wasfully unequipped needing a days lead time to check out dishes, glasses,pots and pans etc. I paid way too much for this hole of a motel
5.4
Yashica
Fair
young couple
02-17-2016
Pros: The location
Cons: The cleanness of the room the bathroom especially
6.0
Keh-Chyang
Pleasant
Traveling as Couple
12-28-2015
Pros:
Cons: smell of cigarette, mattress too soft, live cockroach !!!
7.1
Guest
Good
mature couple
11-28-2015
Pros: Everything was ok.....except for bed
Cons: Bed was hard......maybe pillow top mattress covers will help
8.3
Dennis
Very Good
mature couple
11-02-2015
Pros: Our room was nicely located near one of the access doors. This was good because of my disability. If we were staying longer the kitchenette in the room would have been very handy, considering the closest place to eat was Sea food and without trying would cost you near $50.00 + tip.
Cons: I must add, the breakfast is a joke. It just qualifies as, slightly better than nothing. We found breakfast back on our way out of town. For the size of this facility I expected more.
10.0
Alfred
Exceptional
mature couple
10-10-2015
Pros: Great place.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-05-2015
Pros: Clean towels
Cons: The room smelled like smoke and I'm not a smoker, the frig made noise when it ran, the shower wasn't totally clean, it had something on the walls
6.3
Karen
Pleasant
mature couple
09-27-2015
Pros: The room was a good size & the bed was comfortable but.....
Cons: The aircon was 3" from the bed & the window opened only 2".
I couldn't get past the aircon to get into bed. I either froze as the aircon cycled on & melted when it cycled off, & my husband melted if I turned it off.
A very poorly designed room, that would've been easily solved if the aircon was under the other window.
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