This hotel is located on the edge of town in a semi-rural area. If you are staying for an extended period, request one of the suites as they are more spacious. The breakfast area has a fireplace.
Smoke free premises. 64 units. 3 stories, interior corridors.
Cons: Google maps are slightly misleading on directions. Not a major problem. Hotel is somewhat removed from town.
10.0
Emily
Exceptional
Family with Young Children
09-15-2017
Pros: Friendly staff
Cons: Pool was a little cold
5.0
Tim
Fair
Traveling as Couple
09-15-2017
Pros:
Cons: Hallway smelt bad (musty and moldy) screen in room window broken and fell out of the window when opened. This hotel was a disappointment compared to others that I have stayed in.
7.1
Amanda
Good
young couple
09-11-2017
Good
Pros: great pillows & bed .... however VERY DISAPPOINTED the hot tub wasn't working & there was no mention of it. Nor did they tell me there was an extra PER DAY charge for the dog!
Cons:
7.9
C
Good
young couple
08-14-2017
Beautiful & comfy beds
Pros: Very clean, no litter or trash other than was was in can.
Cons: Nothing
7.9
Donna
Good
review category group of friends
08-13-2017
I don't have any problems...
Pros:
Cons: the indoor pool was cold and dirty. when we arrived and got our room it had one bed and I reserved room with 2beds. they said something about booking through booking.com. they said they would give me a roll-a way bed. then they said it was going to cost me more money for 2 bed room.
10.0
Frank
Exceptional
family with young children
08-04-2017
Very nice facility. Would stay...
Pros: Their breakfast selectrions were numerous and the food was tasty.
Cons: No negative comment.
10.0
Elizabeth
Exceptional
family with young children
07-27-2017
Great stay!!
Pros: The breakfast was absolutely amazing!!! Plenty of options and the beds were incredibly comfy!
Cons: The pool had an overwhelming chemical smell when you walked in.
8.3
Traci
Very Good
young couple
07-24-2017
Great little getaway
Pros: Excellent breakfast, staff was very nice.
Cons: Thought we had booked a room with a spa tub.
6.7
Cecelia
Pleasant
family with young children
07-17-2017
Price too high but better...
Pros: The breakfast buffet was good and staff were nice.
Cons: I was there 9 days, not once was the tub cleaned or floors vacuumed.
4.2
Mary
Disappointing
young couple
06-26-2017
Never again.
Pros: The only good thing was the breakfast.
Cons: The bathroom door stuck,and would not lock. Patio door would barely open and lock. Food was left in mini fridge from former guest. And carpet needed vacuumed.
7.9
Joshua
Good
family with young children
06-24-2017
Decent
Pros:
Cons: Pool is smaller than pictured on the web site
9.2
Lisa
Wonderful
family with young children
04-06-2017
cavern stay
Pros: Everyone very friendly/helpful.
Cons: Not much too do in city.
9.6
Jeannie
Exceptional
family with young children
03-20-2017
Exceptional
Pros: The bed!
Cons:
10.0
Andrew
Exceptional
young couple
03-05-2017
Clean, comfortable bed, and great...
Pros: Sauna, bed, and breakfast
Cons:
7.5
Shelby
Good
family with young children
02-13-2017
Good
Pros: Staff was nice
Cons: Our TV was broke, had to switch rooms. Lots of kids were running halls and banging on doors. Would not let us use our AAA discount since we booked online
7.5
Jonathan
Good
family with young children
01-29-2017
Clean and comfortable
Pros: Room was very clean.
Cons: Hair dryer did not work. Breakfast was not very good.
9.6
Connie
Exceptional
family with young children
11-09-2016
Exceptional
Pros: Great breakfast selections. I like that it was served until noon. No hurrying to get there to eat.
Cons: Wi-Fi very slow
9.6
Thomas
Exceptional
family with young children
10-12-2016
Best hotel in Bedford
Pros: Clean and quiet facility. Very comfortable bed. Staff is friendly and helpful. Very good breakfast.
Cons: No exhaust fan in the bathroom.
10.0
Cynthia
Exceptional
family with young children
10-10-2016
Wonderful weekend stay!
Pros: We liked the large room, location to town, cleanliness everywhere, bed very comfortable, we felt like we had our own little private apartment. The lady at the front desk, the lady who took care of our room, and the ladies in the breakfast area were super nice and professional!
Cons: Only con was the people in room next to us came in very loud, slammed doors at 2:00 am, but quieted down somewhat quickly. Not the hotels fault, just rude and ignorant quests there.
7.9
Bette
Good
solo traveller
10-02-2016
Need to correct heavy chlorine...
Pros: The staff were excellent and very helpful with assistance.
Cons: The horrible chlorine smell that permeated the whole second floor the moment you got off the elevator. Made me so concerned about not only how it would effect my breathing, but also the safety of all of the people staying at the hotel...what if someone lit a match? What are the after effects? It wasn't a minor smell of chlorine, but extremely heavy...need to correct this....
6.7
Tim
Pleasant
review category group of friends
09-16-2016
Eh... so so.
Pros: The hot tub and pool ,but they close to early.
Cons: The bed sucked it was like laying on a rocky ground. Very sleepless night was barely able to drive home
9.6
Jarod
Exceptional
solo traveller
08-30-2016
Exceptional
Pros: Great breakfast bar
Cons: Wish there were options for dinner time food
5.8
Sheila
Okay
mature couple
08-08-2016
Not happy with customer service
Pros:
Cons: They gave our reservation room to someone else. I had reserved this room for my husbands birthday celebration. They also charged me for my small Yorkie where just 3 weeks earlier when we stayed there they did not. The eggs were ice cold the second morning we stayed there as well. The manager was not very helpful. I too am a manager and if I spoke to my customers the way she did me and not try to work something out I would have been written up. She could have at least taken the dog fee off since they did not charge me before. And gave our room to someone else. Needless to say we will not stay at this Holiday Inn Express again.
7.5
Jacob
Good
young couple
07-26-2016
Good
Pros:
Cons: The manager on duty was absolutely clueless. She was also rude about not having my room available. Then couldn't find my reservation. Then found my reservation and gave me a random room without a balcony.
8.3
Diane
Very Good
family with older children
07-26-2016
Will stay again!
Pros: Pool,hot tub , pingpong table and great breakfast. Just off main highway.my 14 and 12 yr.old boys loved it.
Cons:
9.2
Daddo
Wonderful
family with young children
07-20-2016
Superb
Pros: Good variety for breakfast!
Cons: Bed was a little hard.
10.0
Melr70
Exceptional
review category group of friends
07-18-2016
Love This Hotel
Pros: The breakfast was excellent. The room was very clean. The staff was very nice.
Cons:
10.0
Craig
Exceptional
mature couple
06-17-2016
Exceptional
Pros: The staff was very friendly and helpful.
Cons:
10.0
Penny
Exceptional
family with young children
06-01-2016
Very nice comfortable stay.
Pros: Clean, comfortable room. Girls loved the pool and the hot tub. Liked having a refrigerator in the room and the ice machine was easily accessible.
Cons: Hot tub was not hot. Need more chairs and bigger towels for pool.
7.5
Diana
Good
review category group of friends
04-26-2016
Nice respite
Pros: The beds are terrific. Pool and spa nice. Pretty good breakfast. Very clean. Prices much higher since last summer. Was a great value. Now not so much.
Cons: Higher price.
7.1
Tracy
Good
mature couple
04-17-2016
Nice Hotel!
Pros: Bed was comfy, room clean. Good breakfast and a nice staff :)
Cons:
10.0
Anthony
Exceptional
mature couple
01-20-2016
would stay here anytime!
Pros: Clean and comfortable bed. Wish we would have brought swimwear to take advantage of the pool
Cons: N/A
10.0
Robert
Exceptional
mature couple
11-28-2015
Very nice visit.
Pros: everything about the room was great. We did not have time for swimming but it looked good.
Cons:
8.8
Karrin
Excellent
solo traveller
10-28-2015
Fabulous
Pros: They had a hot breakfast with vanilla and pumpkin spice creamer
Cons: I asked for a quite room and was right beside the elevator and right above the pool very noisy
9.6
Virginia
Exceptional
family with older children
10-27-2015
Good hotel
Pros: Hotel and rooms were near and clean. Amenities were also good.
Cons:
7.1
Daniel
Good
mature couple
10-27-2015
Mixed
Pros: Hotel staff was helpful and understanding although they had not explanation for my "lost" reservation. Facilities and breakfast were good.
Cons: When I arrived they had no record of my reservation even though I provided the confirmation number. Finally, I called Booking.com and neither they nor the hotel had an explanation for the lack of communication. I spent and hour trying to resolve the issue. The hotel finally, gave me the last room and said they had nothing from Booking.com.
9.6
Michael
Exceptional
mature couple
10-23-2015
Great stay home feel just...
Pros: The location was excellent and it was quiet with all the mixture of guest it was neat and tidy just a relaxing stay
Cons: Nothing
7.1
Richard
Good
mature couple
10-21-2015
Overall OK little too expensive...
Pros: The location is good if you have a rental car like we did. The staff the housekeeping staff in particular or honest hard-working friendly and we appreciated that. The breakfast was adequate and met our needs so that's OK, too.
Cons: All the bathroom although clean and did meet our needs could use some improvement specifically there's no exhaust fan. The toilet when flushed doesn't reliably evacuate the contents of the bowl so plumbers friend has to be used occasionally. The shower is sort of a cheap installation easily too hot no handle inside the shower to stabilize yourself so given nothing happened to us there's nothing to say is actually bad it's just not the way things should be done for safety and convenience. Last, the complementary soap shampoo etc. was just an adequate just not enough for more than one shower for one person and there was no water no free bottled waterso you just have to bring the stuff for yourself but of course if you don't know that it arrived without it it makes it less than pleasant first night
5.8
Brenda
Okay
mature couple
10-06-2015
Inflexible staff but nice clean...
Pros: Nice rooms
Cons: Staff gave us a hard time and wouldn't change our room when we were across the hall from loud partying football fans with their door opened.
5.0
Bonnie
Fair
mature couple
10-04-2015
H I Bedford very over...
Pros:
Cons: Way to expensive breakfast very limited
8.3
Dan
Very Good
mature couple
10-03-2015
Bedford HIE is a good...
Pros: New facility good location.
Cons:
9.6
Scott
Exceptional
mature couple
10-02-2015
Exceptional
Pros: The breakfast and clean room
Cons:
9.6
Michael
Exceptional
mature couple
09-27-2015
Don't be afraid of room...
Pros: Staff very persorsonal and friendly stay was very comfortable I would recommend these hotels to everyone because of the Bedford In staff
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