Holiday Inn Express Hotel & Suites

AAA Inspector Rating
8.7
Very Good
46 Guest Ratings
58364 SR 19
Elkhart, IN 46517- Map It
Photos
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AAA Inspector Notes
This attractive hotel is located in the heart of Amish Country. The brightly decorated guest rooms have sleek yet functional furnishings. The spacious baths have large back-lit vanity mirrors. Smoke free premises. 72 units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct US 20, 1.3 mi n. 58364 SR 19 46517.
Pool
heated indoor.
Room Amenities
coffeemakers, high-speed Internet, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
coin laundry.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 46 guests
Showing reviews 1 - 5 of 18
10.0
Thomas
Exceptional
mature couple
09-22-2016
Pros: The staff was very friendly and helpful. We thought the freeway access was very good. The hotel is undergoing some renovations but it did not inconvenience us at all. There were a few things in our room that needed to be fixed and we told the hotel staff about them. They didn't need to be done while we were there. What was offered for breakfast was very good, a big selection of items.
Cons: The driveway going into the hotel had some big pot holes in it and when they filled with water from the rain, you didn't know they were there. Having a couple of tables, chairs and umbrellas in the back patio outside the pool would be a great feature, especially in the warm months.
2.9
Anonymous
Poor
family with young children
08-23-2016
Pros:
Cons: The room smells and there was lots of dust on the bed when we checked in. Asked the staff for a room change. Was told there was none available.
9.2
Brent
Wonderful
mature couple
08-16-2016
Pros: Better than average-included breakfast, clean facility, very friendly and helpful staff.
Cons:
5.8
Mario
Okay
solo traveller
07-13-2016
Pros: The staff tried to be as helpful as possible. Rooms were clean but common areas where dirty due to construction.
Cons: Booking.com screwed up my reservation according to hotel. According to staff this has happened to other guests. The hotel set me up with what rooms were left. However I had to pay the difference between what was available and what I contracted for. Hotel under construction. This was not disclosed on booking.com. pool out of order.
6.3
Randall
Pleasant
review category group of friends
05-20-2016
Pros: We always stay at Holiday Inn Express whenever we are traveling. We stayed at the other Elkhart Holiday Inn last time but booked rooms into this hotel for our daughter's graduation from Notre Dame. I called ahead of time and told them that we were traveling with my mom (age 94) and my in laws, also elderly, and asked about accommodations. Unfortunately, when we arrived, they were not prepared for us, (and this was after midnight) and my husband and daughter had to carry a rollaway bed down a flight of stairs for my mom to sleep in after being told that we would have two queen beds. We were told that the renovation was not complete and the room we were promised was not ready. My mom, therefore, slept on a rollaway bed for six nights. In addition, the handicap tub had no stripping on the bottom, was very slippery and my mom had a terrible time taking a shower. We had booked five different rooms and everyone had slippery tubs, (and when we notified the manager, she said they did not put strips in the bottom of tubs, or non slip mats either,) two of our parties arrived back at the hotel with their doors unlocked, and one had water on the carpet at the side of the bed for the last three days they were there. Having said all this, the breakfast was fine and the area beautiful. Staff should not promise that rooms will be ready, especially for older citizens, if there is a chance that they won't be.
Cons: I think we should be reimbursed for some of the accommodations because it was clearly a matter of the construction not being finished and we were certainly not given a stay that lives up to any of the other Holiday Inn Express Hotels that we have stayed in before and I was and am concerned that my mom was not given a proper bed to sleep in or a handicap tub that was safe to take a shower in. Sandra Martin, room 124
Showing reviews 1 - 5 of 18