The lobby's multiple seating arrangements make it a convenient place for social gatherings. The rooms, more like apartments than standard hotel rooms, have beautiful stainless steel appliances.
Smoke free premises. 78 units, some two bedrooms, efficiencies and kitchens. 3 stories, interior corridors. Accessibility (Call).
Cons: We specifically drove an extra half an hour to a hotel that had a pool. We called earlier in the day (around 330 to find out what time the pool closed) when we arrived around 9 pm the pool was broken. We were told the pool would be worked on at 7 am in the morning. By 10 am the next morning the pool was still unavailable. When you have 3 kids and you drive 4 hours to a hotel you want to swim. If your pool is broken you need to make it right by offering a discount or atleast by letting people know ahead of time and offering to let them cancel their reservation. If the kitchen was broken, you would give gift cards or vouchers to eat elsewhere, same thing with the pool. If you can't offer what you advertise, make it right!!
7.9
Maria
Good
young couple
09-02-2016
Pros: The size & layout of the room
Cons: I called because I forgot a bag didn't get a call back to confirm if I had left the toiletry bag or not...
9.6
Charles
Exceptional
mature couple
08-30-2016
Pros: Remodel was first class, very well done. Breakfast was excellent. Staff very helpful. We have stayed here several times previously, and will be back again.
Cons: Housecleaning forgot to tidy up our room one day. Not a big issue.
8.8
Kim
Excellent
family with young children
08-24-2016
Pros: Very nice room, and pool.
Cons: I thought the bathroom was to small.
10.0
Steven
Exceptional
young couple
08-23-2016
Pros: Very nice clean place. Room was very modern. I would recommend this place to anyone
Cons: No complaints
10.0
Elvira
Exceptional
family with young children
08-23-2016
Pros: clean and comfortable
Cons:
4.2
Paul
Disappointing
family with young children
08-09-2016
Pros: The front desk staff were awesome and very helpful
Cons: I was charged by residence inn Marriott where I stayed and was also charged by the court yard Marriott right next door. I walked over to the courtyard Marriott to explain the mistake and the Manger kirk baker was very rude and cold like I was beneath him and he refused to help me and refused to give me any resolution. The residence inn was not a pleasant stay as the house cleaning staff stole food from my room and didn't even clean my room 1 of the days. The windows were very dirty and the pool never worked the complete stay. Again I don't want the front desk staff and manager to get judged off of my horrible experience because they were great and tried to fix all of my displeasure but the manager at the courtyard and the cleaning crew at the residence inn were horrible
7.9
Henry
Good
mature couple
08-02-2016
Pros: Bed is comfortable, room is fairly clean, staff is nice.
Cons: Pool seems dirty, not enough breakfast for the amount of residents. Waited 30 minutes for them to restock and finally had to go out for breakfast.
7.5
Anonymous
Good
family with young children
07-29-2016
Pros: Clean building and nice staff. Good breakfast choices. Our suite was perfect for a family of 5!
Pretty and modern decor. Comfy bed, including the pull-out.
Cons: The pool was so chlorinated that it took your breath away just to walk into the room. There was lots of standing water on the deck surrounding the pool, which makes me think the drainage wasn't right. There were never any pool towels, we had to ask for some each time we went swimming.
2.0
Shawn
Poor
Group Traveler
06-29-2016
Pros: I liked the morning staff, and breakfast.
Cons: The 3rd shift staff took my daughters $10.00 bill. When my husband confronted her about it she lied and said my daughter gave her a $5.And the Jacuzzi had dirty bubbling foam/suds in it and floaters of debris.
9.6
Sdq
Exceptional
family with older children
06-23-2016
Pros: Eggs could be better, rooms great, pool looked good
Cons: Eggs, ran out of food alot during breakfast
10.0
Anonymous
Exceptional
young couple
06-21-2016
Pros: Location, service & amenities.
Cons:
6.7
Michael
Pleasant
family with young children
05-31-2016
Pros: clean rooms, new carpet smell, view of pond, friendly front desk help, free breakfast
Cons: appeared there were non-guests coming from next door to use basketball court/pool, shortage of blankets(even at front desk), no pool towels most of the time
10.0
Joylyn
Exceptional
family with young children
05-08-2016
Pros: Everything was great. I have never had a truly excellent hotel experience
Cons:
5.8
Kendra
Okay
solo traveller
04-09-2016
Pros: It was in a good location. Was a nice place, but they need to really train the housekeeping staff.
Cons: Never in 10 days did I have my room cleaned or sheets changed. Had to ask for towel service and repeat asking for coffee packets. It was very loud what with slamming doors and dogs barking.
10.0
Amy
Exceptional
mature couple
02-16-2016
Pros: The staff was wonderful. They helped us in every way! Made everything easy
Cons: Fireplaces didn't work
8.8
Anonymous
Excellent
family with older children
02-02-2016
Pros: James, the General Manager, was amazingly helpful and responsive. He was fairly new to the hotel and was in the process of bringing it up to par. If he sticks around long enough, it will be a success story. He is a tremendous asset to the property!
The pool and hot tub were lovely and the rooms were nice.
Cons: Each room had a fireplace that was non-functional. Sort of confusing and if they aren't reparable, why not remove them?
Complimentary breakfast was limited. I think the young lady in charge of keeping food on the hot line was in over her head. We had to wait while she cooked eggs, then had to wait while she cooked potatoes, so the meal was disjointed. They ran out of milk, there were no plates, etc, etc.
There was a significant stain on one of the couches (we were in 3 separate rooms). I took a date/time stamped photo of it so that I wouldn't be accused of it, but the housekeeper knew that was there when she walked out of the room. I don't understand why she would not have spent a few minutes trying to remove or at least minimize it. Overall though, the room was clean and tidy - the stain was my only concern.
The pet fee was $100, which seems steep to me. Why even advertise that 'pets are welcome' if you're going to gouge pet parents?
10.0
Virginia
Exceptional
family with older children
11-27-2015
Pros: Our room was clean and comfortable. We loved the full size refrigerator.
Cons:
7.0
Anonymous
Good
family with young children
11-22-2015
Pros: Very nice staff. Very clean place overall.
Cons: Asked to have a roll away bed as we have 3 people when we booked, upon arrival were told couldn't get one because it was to hard to get to because of renovations. Breakfasts were poorly staffed, therefore quality was pretty bad, and quantity was worse. Ran out of multiple things each day we stayed.
8.0
Verified Hotel Guest
Very Good
11-04-2015
Pros: Clean. Staff was pleasant
Cons: The bed was a bit uncomfortable. Couldn't work the fireplace.
7.5
Earline
Good
family with young children
09-09-2015
Pros: I like that it was located in a safe environment. It was close to shopping and it was close to my daughter's home. I like the breakfast and it had a lovely lake with a walking trail which I took advantage of. Great hotel I will stay again and again.u
Cons: I guess I can sum this up as an oversight. They maids didn't clean my room nor replace towels. That was about my only complaints but it was a big one to me. I like to return to a clean room when I'm visiting out of town or rather I'm home.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-08-2015
Pros: Clean and comfortable room.
Cons: Pool closed Sunday morning
9.2
Charles
Wonderful
mature couple
09-07-2015
Pros: Staff was outstanding, breakfast awesome.
Cons:
9.6
Robert
Exceptional
solo traveller
09-06-2015
Pros: clean room, very nice facility believe breakfast
Cons: didn't like the powdered eggs at breakfast, Canadian bacon was not too impressive. real bacon would have been better
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-19-2015
Pros: The Staff.
Cons: The room was well used and not as updated as traditional Marriott.
10.0
Lashaundria
Exceptional
family with older children
08-15-2015
Pros: The breakfast
Cons: Not enough space nor the kitchen
8.8
April
Excellent
family with young children
07-28-2015
Pros: The room the pool the spa friendliness
Breakfast
Cons: The fact that no one told me that they charged a fee to hold my credit card on top of my rate... This overdrafted me in my bank acct very upset with this '!!!!
No trash can in kitchen area
9.6
Devin
Exceptional
family with young children
07-17-2015
Pros: Friendly staff and very comfortable rooms
Cons: A little more than i wanted to pay
10.0
Michael
Exceptional
mature couple
02-22-2015
Pros: It was very clean and cozy, will stay again.
Cons:
7.5
Julia
Good
family with older children
10-13-2014
Pros: I like the decor in the room and in the lobby. The breakfast was very good and nutritional. I loved the lake with the walking trail which I took advantage of. The surrounding was very pleasant and walking distance to dinning out. Very pleasant!
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