The lobby offers a warm country greeting to travelers. Many large rooms with separate seating and desk areas are available. Bathrooms have large granite vanities.
Smoke free premises. 62 units. 3 stories, interior corridors. Accessibility (Call).
Cons: The ants in the room the air conditioner wasn't working properly!
10.0
Lorie
Exceptional
solo traveller
09-08-2016
Pros: Room was very clean. The bed was was extremely comfortable. Great soundproofing did not hear outside noise.
Cons:
8.3
Dre
Very Good
solo traveller
09-01-2016
Pros: The bed, shower and tub were all fantastic. Truly felt like a very comfortable home away from home. Very relaxing environment.
Cons: I would have easily given my stay a four out four except for a little, as in tiny, ant problem in the bedroom. I do have to say the extermenators came out immediately, taking care of the problem.
9.6
Stanley
Exceptional
mature couple
08-11-2016
Pros: The bed was just right with plenty of pillows.
Cons: It was not possible to keep all of light from coming in through the window. The curtains did not cover past the sides or even touch the bottom of the window sill.
5.4
Mom
Fair
family with young children
07-13-2016
Pros: The location is excellent. Right off the highway and only 10 mins to downtown Fort Wayne.
Cons: Everything was old and dingy and service is slow. Arrived at 7pm to check in and no one was at the front desk. Ring the bell and called the phone. No one picked up or showed. Finally a woman waltzes in with no remorse. The entire hotel needs updating and deep cleaned. There were quite a bit of mystery stains in the bathroom. The door was stuck when we tried to open the first time. The card key worked fine but the door itself was stuck by the metal plate.
10.0
Debby
Exceptional
solo traveller
07-02-2016
Pros: Clean, convenient, and yes, the eggs were delicious.
Cons: TV channel guide needed to provide info about network affiliation ( ABC, CBS, Fox, NBC).
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-27-2016
Pros: Hot breakfast and fridge and microwave in a good sized room.
Cons:
7.5
Anonymous
Good
review category group of friends
06-21-2016
Pros: The included breakfast was great! Comfy bed. Nice room. The place just had a good "vibe" overall.
Cons: Everything about or stay was great until we were about to leave. While checking out, a male employee was being very disrespectful to a female employee who was trying to help solve a problem. It was awkward and unprofessional. That same female employee had been nothing but kind and helpful to us since our arrival.
10.0
Michael
Exceptional
mature couple
06-15-2016
Pros: was very impressed with Katie. She was very sincere and She always wore a SMILE.
Cons: I only wished we could have stayed a little longer.
5.0
Steven
Fair
mature couple
06-12-2016
Pros: Location
Cons: Bed like sleeping on cement. Killed my back. Hot tub didn't work properly. Gravy was cold.
3.8
Ralph
Poor
mature couple
06-10-2016
Pros:
Cons: I didn't like the continental breakfast both mornings the breakfast bar had cold food that should have been hot. The air conditioner did not work. We had a fire alarm at 12:30 am our first night there. No elevator.
9.2
Denise
Wonderful
review category group of friends
06-08-2016
Pros: Enjoyed my entire stay. All was good. Even the false fire alarm. Very nice staff and place to stay. Breakfast was real good. Meet other family and friends and had a surprise birthday party here with our small group. It was 1/2 way for everyone coming from 3 different directions. Staff was great.
Cons: The pool was a little cool but was good.
9.2
Comfortable
Wonderful
family with young children
06-01-2016
Pros: Very friendly staff! Willing to help out and go an extra mile...they may need a gentle reminder due to their diligence of helping other guests and getting side tracked lol
Very close to everything! The zoo, dining, shopping, casino!!
Cons: Need a door hanger for tiding while we stayed extra nights. We didn't get our beds made or shampoo restocked..there wasn't a sign to hang up...and I didn't want to seem too needy so I didn't ask :)
9.6
Joni
Exceptional
solo traveller
05-31-2016
Pros: Everything else
Cons: Price
10.0
Lisa
Exceptional
review category group of friends
05-20-2016
Pros: pillows were great. staff was very friendly
Cons: pool was small. slight glitches with checking in and out.
10.0
Louise
Exceptional
05-05-2016
Pros:
Cons: remote would not turn off TV could not find battery compartment had to unplug TV to turn it off.
10.0
John
Exceptional
family with young children
05-04-2016
Pros: Katie, the front desk clerk was very nice. She baked cookies and made sure all the kids in our party got one. She was friendly and courteous.
The lady that made breakfast was also very friendly and made our morning enjoyable.
I am a smoker and I also liked the smoking area, at most places there is no place to go besides the back or side of the building which I always feel unsafe. I liked that I wasn't made to feel like a second class citizen.
Cons:
7.1
Karen
Good
solo traveller
04-25-2016
Pros: Got a good night's sleep. Really don't like being on the first floor. Had a heavy footed person above me, fortunately not all night long.
Cons: Took a while to adjust to the chlorine smell from the pool.
7.9
Ann
Good
mature couple
04-22-2016
Pros: Clean and welcoming.
Cons: Pool closed.
10.0
Kristen
Exceptional
review category group of friends
04-20-2016
Pros: The front desk was very friendly !!! She went out of her way to make us feel welcomed:)
Cons:
6.7
Michele
Pleasant
family with older children
04-19-2016
Pros: Good location, easy to get to. Property seemed pretty clean, breakfast was pretty good.
Cons: Staff was very inattentive, outside smoking when guests were at the front desk. Charged for a bottle of water, most hotel chains give you a bottle upon check-in. Price was higher due to lots of travelers in town. For the price I could have stayed in a more upscale hotel.
10.0
Emily
Exceptional
review category group of friends
04-13-2016
Pros: The room was amazing, the staff was helpful, and breakfast was delicious!
Cons:
8.8
Cherie
Excellent
review category group of friends
03-22-2016
Pros: I loved the cleanliness of the facility and the friendliness of the staff. The hot tub was hot and the pool just right for an indoor pool. Lots of places to eat and easy access to a grocery store.
Cons: The jets in the hot tub are WAY to weak. Practically non-existent. This should be corrected. The bed were NOT comfortable but the blankets and pillows were lovely.
9.6
Philip
Exceptional
solo traveller
03-17-2016
Pros: The staff was fast and friendly. What a relief after a long day. It was super clean and nice and quiet.
Cons: Best Western pillows are too thick.
6.3
Rick
Pleasant
mature couple
03-09-2016
Pros: Friendly staff and rooms wear clean. Great location.
Cons: very poor internet service, kept loosing signals all 3 days we were there. Pillows sucked had to buy our own. Very poor water pressure in shower.
9.0
Robert
Wonderful
Traveling as Couple
03-08-2016
Pros: I liked the openness leading to the stairway. Everything pretty much worked.
Cons: Could use new remote control for the TV, the up channel selector was worn out.
7.9
Tammy
Good
review category group of friends
03-06-2016
Pros: Staff was friendly and room was clean, though a little old.
Cons: There was an odd smell & a little over priced
6.3
Rebecca
Pleasant
family with young children
03-06-2016
Pros:
Cons: Hot tub didn't work
10.0
Charles
Exceptional
solo traveller
02-21-2016
Pros: Great place
Cons:
10.0
Maria
Exceptional
Family with Young Children
10-06-2015
Pros: Clean, quiet, easy to get to.
Cons: Could have used more staff during breakfast on weekends.
9.6
Chucke
Exceptional
family with older children
08-24-2015
Pros: The gal at the front desk, unfortunately I do not remember her name, was wonderful. Very friendly and professional. The woman handling the breakfast on Saturday was nice and kept all the items stocked. My children (13 & 9) loved the pool!
Cons: The pool area was a little warm and perhaps there was a little too much chlorine in the pool, but staff opened the outside door and it helped tremendously.
8.8
Richard
Excellent
family with young children
07-28-2015
Pros: The warm pool was great and breakfast was a pleasure to have in morning.
Cons: TV had fuzzy screen, hallway was a bit hot and ice maker on floor wasn't working very good
10.0
Linda
Exceptional
review category group of friends
07-27-2015
Pros: Even tho my room was quite close to the stairs and desk, my room was quiet and comfortable. My only complaint was the breakfast. Only looking for yogurt or an English muffin to no avail. Bed was VERY comfy.
Cons:
5.4
Tiffany
Fair
family with young children
06-17-2015
Pros:
Cons: There computers were down and we had to wait over 20 mins to get our room key -she apologized to the couple ahead of me but not me for the delay
9.6
Nicole
Exceptional
young couple
05-12-2015
Pros: The friendly and helpful staff, and the great price.
Cons: The paint in the bathroom didn't look professional and was a little messy.
7.1
Anonymous
Good
review category group of friends
04-29-2015
Pros: Staff were very friendly and accommodating. Housekeeping left a friendly note and did a nice job after our second night in the room. Pool and hot tub were clean and enjoyable.
Cons: The room didn't appear as clean and ready on the first day of our stay. Beds looked as though someone had been laying on them. There were food items in the hallway floor that hadn't been cleaned up over a long period of time. Breakfast was ok, but was complimentary so I don't want to complain. It was quite crowded for two of the mornings and the tables aren't cleaned between guests.
7.5
Anonymous
Good
young couple
04-12-2015
Pros: We liked the location because it was away from the highway. It was very quiet during the night. We did not hear any loud traffic or people. The bed was comfortable. The breakfast was good and the eggs were warm. It was nice that we received a phone call asking how our room was and if everything was okay shortly after we checked into our room.
Cons: When we first arrived, there were four people behind the desk. One female was assisting another customer but the other three were just standing there. No one greeted us or told us that someone would be with us shortly. They just talked amongst themselves and looked at us.
9.6
Anonymous
Exceptional
family with young children
04-05-2015
Pros: Booked through third party and manager made our stay great! Would definitely stay again.
Cons: Kids wanted more cookies...not complaining they just wanted to ad their two cents:)
7.5
Sherri
Good
family with older children
04-02-2015
Pros: Staff was friendly and helpful, very clean and spacious rooms.Busy Hotel
Cons: Pool was cold and didn't have a light in it. Pool room was like a sauna.
9.6
Angela
Exceptional
family with young children
03-10-2015
Pros: the set up with the suite and the cost was worth it for us. Staff was great
Cons: Just crowded with parking one night but the staff worked with us and did a nice job.
3.8
Andrew
Poor
young couple
02-17-2015
Pros:
Cons: The manager is very unprofessional and trashy. There were multiple uncleaned rooms.
6.7
Anonymous
Pleasant
solo traveller
02-10-2015
Pros: Staff was very friendly. Coffee was good. Bathroom was clean.
Cons: I booked through booking.com and did not get the room I reserved. Instead, I was given a handicapped accessible room, which I did not need and found inconvenient. Also, there was a funky odor in the room.
9.2
Anonymous
Wonderful
review category group of friends
02-09-2015
Pros: Room very comfortable - special accommodations requested (i.e. top floor; away from stairs/vending/ice machine) were met...very pleased w/this property
Cons:
6.7
Paul
Pleasant
mature couple
01-30-2015
Pros: Staff was helpful
Cons: Low water pressure, Just warm water
7.1
Latoya
Good
solo traveller
01-25-2015
Pros: The employees were nice and ready to help. They were very apologetic for thing that went wrong. Pet friendly
Cons: I had to call the front desk to have them turn up hot water. I have never taken a cold shower until staying here. There was some sort of huge bug in my room that the lady came and got.
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