Crowne Plaza Indianapolis Downtown Union Station

AAA Inspector Rating
8.7
Excellent
242 Guest Ratings
123 W Louisiana St
Indianapolis, IN 46225- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.5
Bath3.2
Public Areas3.3
ARATED
AAA Inspector Notes
This is a converted railroad station with 26 units in former Pullman train cars. Reading lights are arranged near each bedside. The saltwater pool is an ideal place to unwind at the end of the day. Life-size ghost figures located throughout the public areas further accentuate the railroad theme. Smoke free premises. 273 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
Jct Capitol Ave and Louisiana St. Adjacent to Indiana Convention Center. 123 W Louisiana St 46225.
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service, area transportation-within 2 mi.
Terms
check-in 4 pm, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 242 guests
Showing reviews 1 - 5 of 50
8.0
David
Very Good
Traveling as Couple
11-17-2017
Pros: The location. It was downtown right next to the stadium. The historical location was awesome. It was really cool to stay inside a train station that was built in the 1800's.
Cons: They stuck us right next to the equipment closet. They could put in some soundproofing for a few hundred dollars and fix those issues.
7.0
Fred
Good
Traveling as Couple
11-17-2017
Pros: It was very clean and the location was excellent for our needs. The staff seemed friendly.
Cons: Our check out was double billed, but was taken care of. The breakfast buffet was not very good. The food seemed to be lesser quality and was not very flavorful.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
11-17-2017
Pros: It's just a gorgeous hotel. The staff is polite and friendly. I like that it connects to the museum, that you can feel the train vibrations when a train comes through, and the train rooms. I love everything about the Crown Plaza Hotel. Just simply
Cons: That I couldn't stay longer.
10.0
William
Exceptional
Solo Traveler
11-17-2017
Pros: This hotel was great and unique. I was able to stay in one of the "train car" rooms which was very cool and a one of kind experience. I recommend it.
Cons: It is a working train station for there is rumbling from the trains as they go through. They are very good to warn guests about this ahead of time. Again...I thought it was unique to the experience but it might bother some.
7.0
Verified Hotel Guest
Good
Family with Young Children
11-17-2017
Pros: Quaint. Very interesting with the train station. Comfortable beds/pillows.
Cons: Parking expensive. We were woke up at 3:15am by people in adjoining room. The volume seemed like they were in our room! Had to call the front desk twice to have security ask them to be quiet. When staff asked how our stay was, they didn't seem to care.
Showing reviews 1 - 5 of 50