Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
An extensive atrium lobby welcomes guests to this palatial style property. Each spacious suite has a living room separate from the bedroom area. The exercise room features state-of-the-art equipment.
Smoke free premises. 221 units. 8 stories, interior corridors. Accessibility (Call).
I-465 exit 27, 0.5 mi s on Michigan Rd, then just w. 3912 Vincennes Rd 46268.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 65 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
08-11-2017
Pros: The staff made every effort to make my stay pleasant.
Cons: There were children under the age of 5 in the hot tub with inflatable toys. There were yes running around the 4th floor at 1 ,2 and 3 o'clock in the morning yelling obscenities. Nothing was done after numerous calls to the front desk.
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was an Embassy Suites Hotel. Nice room, everything worked.
Cons: Location was in a possible undesirable area. When I checked in, the parking lot had many, many signs that said, "Not responsible for damage or theft to your vehicle" When I went to a local store the area was clear that is was in a very depressed area.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff
Cons: Under construction
8.0
Anonymous
Very Good
08-11-2017
Pros: Updated stylish rooms, quiet in bedroom (atrium noise in front room)
Cons: Small hot tub, not hot enough, too many children Was told I had to pay 9.99 for wireless,one device was automatically logged on without password,wireless signal from ATT accessible,so 9.99 was unnecessary,and devices logged on with password were spotty
10.0
Anonymous
Exceptional
08-11-2017
Pros: The newly renovated rooms are lovely. Came for a getaway and didn't want to leave. The staff is top notch. Hotel Employee at the front desk was very friendly.
Cons: Loved everything
9.0
Anonymous
Wonderful
08-11-2017
Pros: loved all the space. Breakfast was great. Our girls were so excited when we walked into the room. The staff was amazing
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Room and breakfast
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything!
Cons: No problems at all.
8.0
Anonymous
Very Good
08-11-2017
Pros: The breakfast in evening drinks were fun
Cons: Entire lobby area was under construction during the visit though not excessively noisy it felt like a construction site
10.0
Anonymous
Exceptional
02-18-2016
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
02-07-2016
Fabulous
Pros:
Cons:
7.5
Anonymous
Good
02-02-2016
Good
Pros:
Cons:
7.9
Anonymous
Good
09-11-2015
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
09-02-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
08-14-2017
Exceptional
Pros: Loved the bed
Cons: Elevators too slow for the # if guests plus only 3 of 4 elevators worked.
4.6
Anonymous
Disappointing
05-30-2017
Disappointing
Pros: The bed.
Cons: The fact that the property was under construction and it caused dust to be everywhere and this was not detailed in the booking. You could cancel at time of check-in without penalty but it was late and I had no where else to go after driving 8 hours to get there and no energy to search. I began to cough as soon as I started my check-in process. I also didn't like the new rules implemented by the property to have you wear an arm band. That was not logical for a several day visit and didn't seem to address the large number of teens running around the floors and yelling and screaming.
6.7
Anonymous
Pleasant
04-09-2017
Pleasant
Pros: The Suite was great. It worked out for my family.Staff was friendly.
Cons: Long wait for check in. Limited Luggage Carts no Bellmen to assist.Because of renovations Lobby & Atrium was dusty and dirty. Managers Reception and Breakfast was very disappointing
The Hot Tub Jets were not working.
8.3
Anonymous
Very Good
03-04-2017
Very good
Pros: Clean and very comfortable room, happy hour, breakfast
Cons: Only 1 working elevator which couldn't be helped due to remodeling and storms.
7.9
Anonymous
Good
01-13-2017
Loved suite style
Pros: Staff was very helpful and friendly. Loved the suite style.
Cons: There were birds in the reception area- I think to go along with the water fountain, but it was where they were serving breakfast.
10.0
Anonymous
Exceptional
11-17-2016
Nice Stay
Pros: Fantastic facility, breakfast, and happy hour...
Cons: Unfriendly staff
8.8
Anonymous
Excellent
02-27-2016
Great last minute deal
Pros: Loved the food and the atmosphere.
Cons: The construction
8.8
Anonymous
Excellent
06-01-2017
Fabulous
Pros:
Cons:
7.9
Anonymous
Good
05-08-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
01-09-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
10-24-2016
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
10-23-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
07-28-2016
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
08-20-2017
Nice would stay here again
Pros: The reception.. blue cheese delicious
Cons: The pool area was a little dirty the reception food could been a little better maybe add fruit
10.0
Anonymous
Exceptional
08-07-2017
Family mini vacation
Pros: Clean,spacious rooms. Great pool. Excellent breakfast. Front desk check in staff amazing and really friendly. Sent my birthday girl a treat to her room
Cons: Hot tub had no control for the jets.
9.6
Anonymous
Exceptional
08-06-2017
Great stay at Embassy Suites...
Pros: Very clean and comfortable suite. Tastefully decorated. Staff was friendly and accommodating. Breakfast buffet was excellent, especially the omelet station. Enjoyed a cocktail & appetizers both evenings before dinner. Accommodated our request for late checkout. Free wifi is always a plus.
Cons: Upon check-in, we were given a room with twin beds instead of a king bed. Front desk made the switch quickly. Housekeeping almost missed our room one day but Front desk staff made sure it was taken care of when we notified them.
5.4
Anonymous
Fair
07-29-2017
Passable
Pros: The location
Cons: The storm hit the hotel amd the room carpet was damp. I couldnt cancel without paying for the 1 night. Expensive dor the quality of the room quality. Very dis satified with mt stay this time.
7.5
Anonymous
Good
07-17-2017
good trip
Pros: overall it was a plesant location
Cons:
6.3
Anonymous
Pleasant
07-04-2017
Will be great once they...
Pros: The room was really nice and clean. Staff was great.
Cons: The hotel was going through a lot of renovations so it was a mess. Most of the work was near where breakfast was served which made that unappetizing. Also, the elevators were incredibly slow and sounded terrible.
7.1
Anonymous
Good
07-03-2017
Renovations still in progress. Beware
Pros: Room
Cons: Broke elevator
5.0
Anonymous
Fair
06-05-2017
Not what i expected
Pros: The space of the rooms ....the breakfast was great but took to long waiting for the eggs
Cons: The elevators were not all working hotel was crowded and only 2 elevators working .... pool was so small and over crowded .. kids jumping in the jacuzzi as if it was a pool ...it smelled like paint through out the hotel and construction dust everywhere my daughter had nose bleeds ... WISH THEY WOULD HAVE LISTED UNDER CONSTRUCTION I WOULD HAVE BOOKED THE SHERATON FOR EXACT PRICE AND IT WAS MORE CONVENIENT...
6.7
Anonymous
Pleasant
06-01-2017
Pleasant
Pros: the room was newly refurbished comfortable in general and clean
Cons: Hallway lights disturb people having to sleep on the pullout. Lobby under construction so not easy to access amenities.
2.5
Anonymous
Poor
06-01-2017
Bigtime disappointment for the kind...
Pros: Front desk clerk Makenna, real professional, great interpersonal skills
Cons: I feel I was ripped off. they had a full blown construction project going on right by where you ate, nothing was barricaded off correctly, safety violations everywhere, tools and saws laying around. Elevators were so slow, generally the place was a dump, I way overpaid. They are very lucky no OSHA inspectors were around or the whole hotel would have been shutdown. I know because I am a Safety Engineer.
7.1
Anonymous
Good
05-22-2017
Renovations distracted from the experience,...
Pros: The bed was comfortable. The room was spacious. The pool was great for the kids.
Cons: Renovations were being done, so it wasn't the experience that I expected.
5.4
Anonymous
Fair
05-15-2017
Passable
Pros: The hotel staff was friendly.
Cons: The hotel lobby was under extensive renovations. Everything in the "atrium" area was covered in tarps because of the drywall dust in the air. Our view consisted of cement bags, saws, drills, and other construction equipment. While the workers did their best to contain their work to a neat, sectioned-off area, the overall look was as if the hotel was not even ready for occupancy. The noise of drills, saws, and hammers woke us up at 8:00 a.m. If I would have known about this, I would never have booked this hotel. When we checked in, we were given a sheet saying that if we were displeased with the renovations PRIOR to check-in, they would cancel our reservation without penalty. But by that time, they would not transfer us to another hotel without charge, and many hotels were booked for the weekend. I was very disappointed.
7.5
Anonymous
Good
05-10-2017
Good
Pros: loved the pillows
Cons:
10.0
Anonymous
Exceptional
05-08-2017
Embassy Suites North
Pros: Very friendly service staff wore nice I had no complaints will definitely come back and stay again only thing was construction and it didn't bother me so I have no complaints great place to stay
Cons:
8.3
Anonymous
Very Good
05-08-2017
Very good
Pros: The rooms are comfortable
Cons: Noisy room, the door slams shut, the omelette line took too long 30-40 minutes. I would recommend gas burners along the back wall and another cook. I understand the hotel is renovating the area. Two stations during renovation may help.
2.9
Anonymous
Poor
04-10-2017
Hotel under remodeling. Stay away.
Pros:
Cons: Housekeeping only came one day to clean the room and they arrived at 3:00 pm. We had been gone all morning on the first day. We stayed there three nights and so the next day we informed the staff to have our room cleaned in the morning while we were gone. When we got back to the room on the second day at 2:00 pm the room still had not been cleaned. The next two days no housekeeping showed up. This hotel is under remodeling and it appears they are understaffed. We paid way too much for all of these inconveniences.
7.5
Anonymous
Good
04-05-2017
Good
Pros: The bed was very comfy and fluffy.
Cons:
3.3
Anonymous
Poor
04-05-2017
Make sure the renovations are...
Pros: The rooms were fairly new and updated
Cons: The hotel was in the middle of a renovation, 2 of the 4 evelvators didn't work, the breakfast was cold (eggs, bacon, sausage), the pool was small and felt gross. It was the biggest waste of money I've spent on a hotel.
5.0
Anonymous
Fair
03-29-2017
For what you pay you...
Pros:
Cons: Staff wasn't the most joyful when we arrived kind of like we had disturbed there evening And then the morning buffet was next to the construction, dust, dirt and noise. Eggs tasted like they were powered, no bacon, had gravy and sausage but no biscuits. Made reservations while driving, nothing mentioned about construction. Had a room with a plugged toilet. Not what we've been use to in the past, Booking.com listed 169.00 Invoice was 199.00 without tax 236.00 with tax, charged our bank 239.00 if there is going to be a 70.00 difference it would be good to know.
9.6
Anonymous
Exceptional
03-25-2017
Stay Stay Stay!!!
Pros: Nice property!
Cons: Limited amount of wheelchair accessible rooms
7.9
Anonymous
Good
03-25-2017
The short of it all,...
Pros: Breakfast was good! We liked the evening , free food( snacks )
Cons: The entrance because of remodeling was a pain , they should have left some open space to allow luggage carts to maneuver,it was too hard with all the cars right there !!!! The breakfast was good but lines were slow , it would be nice to have a buffet style where you can have people going on both sides to get their food ! We told the front desk upon checking in that we intended on paying cash when we check out ! They still ran our card , which put a hold for the whole amount for the room , which tied up our money for 3 days ! If your paying cash , they should take it up front and maybe just keep your card " on file " for any insidentals , but only run it if have too ! Pool was dirty , hot tub had no bubbles nor a button to push to make the bubbles !!
6.7
Anonymous
Pleasant
03-21-2017
Pleasant
Pros:
Cons: They're renovating at this current moment and are down to one set of elevators. Not nearly enough parking.
3.3
Anonymous
Poor
03-20-2017
Wait for the renovations to...
Pros: The beds were comfortable and there was no noise from the renovations. Coffee was delicious.
Cons: The renovations were more than just a little inconvenient. It took FOREVER for the elevators. Only two elevators were running and they would stop on every floor even though no buttons were pushed and sounded like they . The omelet station took 30 minutes although it was terrific once we got them. The other buffet items were terrible. The pancakes were hard and not even warm, the bacon wasn't fully cooked and swam in inches of grease. The pool was filled with kids without the wristband and I don't think they were staying there, but no one was monitoring it.
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