Located in the heart of downtown, the hotel is connected to Circle City Mall and offers access to the convention center via an enclosed walkway. Guest rooms are spacious with separate seating areas. Guest room corridors look out onto the hotel's open central atrium. The bright airy pool area is equipped with two hot tubs.
Smoke free premises. 360 units, some two bedrooms. 18 stories, interior corridors. Accessibility (Call).
Jct Illinois St. Connected to Circle Centre. 110 W Washington St 46204.
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Pool
heated indoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet (fee).
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 319 guests
Showing reviews 1 - 5 of 50
5.0
Peter
Fair
Group Traveler
10-20-2017
Pros: The room was ok . I was expecting a little more wow factor being penthouse roomm
Cons: No privacy.you can hear people in next room through connectin doors.they advertised bose speakers but they havnt had them for years
4.0
Melanie
Disappointing
Family with Teens
10-20-2017
Pros: The best thing about this hotel is the location.
Cons: Rooms weren't check-in ready/no contact method for when they became available; just check back frequently. The sofabed mattress was all springs that could be felt. There was a hole in the wall. The duvet was stained. Restaurant was basically self-serve.
10.0
Shante
Exceptional
Group Traveler
10-20-2017
Pros: Food
Cons: The fake want to be cop was rude to everyone in the pool
9.0
Heather
Wonderful
Family with Teens
10-20-2017
Pros: That you could walk to the mall and restaurants without going outside.
Cons: no
9.0
Stacy
Wonderful
10-20-2017
Pros: Even though it was crazy busy, the staff were friendly & kept lines moving. love the nice complementarity breakfast & happy hour w/ snacks. We forgot toothbrush & toothpaste I asked for some they delivered to our room in a reasonable amount of time.
Cons: Temperature on the shower would change randomly. I didn't report or request a change because it wasn't that big of an issue to us.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
10-20-2017
Pros: It's pretty inside and the room was nice.
Cons: The pool was really small for such a big hotel. It was really hard to find. Our door didn't lock and we weren't aware of it all night. It may be a party hotel, ppl next door were screaming @ 2am. The center of the hotel remained really cold.
5.0
Laura
Fair
Business Traveler
10-20-2017
Pros: The breakfast and managers reception are nice.
Cons: The first day we had to call twice about getting our room cleaned it was finally done after 530pm. It didn't get much better for the rest of our stay. Very disappointed
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-20-2017
Pros: The location downtown. The free breakfast. The room was very nice.
Cons: No
5.0
Ricky
Fair
Traveling as Couple
10-20-2017
Pros: Room was not cleaned
Cons: Room was not cleaned properly
1.0
Brianne
Very Poor
Group Traveler
10-20-2017
Pros:
Cons: It was the worst experience I have had at a hotel. We had to get 10 room keys during our one night stay because they would all stop working and the hotel staff said it was our fault they stopped working. The fridge in the room did not work.
5.0
Marisa
Fair
Family with Teens
10-20-2017
Pros: It was easy to get back to our ball tourney. Also to the mall.
Cons: The fire alarm went off in the middle of the night. Once it was all clear there was no staff to help make the trip to our room orderly and fast. Also a lot of parties. People were very loud in the halls and in the room next door. The televisions losing si
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-20-2017
Pros: The location was great for hitting the zoo and children's museum. The staff were exceptionally nice and helpful. The rooms were clean and quiet. The bedroom had a ceiling fan, which at first was sort of funny; but actually really nice in the end.
Cons: The elevators do not start on the ground level, so with a stroller or luggage carrier you had to take a manual elevator up to the regular elevators. The rooms are VERY dated but large and clean. The self parking garage is very tight and hard to maneuver.
2.0
Katherine
Poor
Family with Young Children
10-20-2017
Pros: The location the breakfast and happy hour
Cons: disappointed in our stay. Air regulated i get hot very easy. For their prices I should be able to have air. Stated to open windows. So humid glasses fogged up. Asked for fan. Never showed. Key card didn't work. Bedroom tv didn't work. Hallway stunk.
6.0
Robert
Pleasant
Solo Traveler
10-20-2017
Pros: Breakfast was very good and offered a wide selection of items. The dining area staff was very pleasant and helpful.
Cons: The sink in the bedroom turned on, but wouldn't turn off. I panicked and spent a good 5 minutes fiddling with it until I got it to turn off, then never touched it again. Also, the room wasn't very well lit; rather it seemed dim and somber.
7.0
James
Good
Family with Young Children
10-20-2017
Pros: Location. Parking garage proximity. Bed was nice.
Cons: It looks like its struggling with old age/refurbishments. In the rooms, it just felt like it was old and decrepit(cielings, window wall, mostly). We did find 4 bags of used diapers? under the sink in our room. Staff promptly removed them.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-20-2017
Pros:
Cons: Room was muggy,tv didn't work, shower got cold after being in it for maybe 10 minutes, there were huge rips in our comforter, and when I pulled the drapes back from the window you could see where moisture had ruined some of the wall.
3.0
Verified Hotel Guest
Poor
10-20-2017
Pros: The location is great in downtown
Cons: The room we stayed in was old and dated. You could tell it was beat up. There was construction inside the hotel. Hoping they are remodeling. Hotel lobby is confusing to find.
8.0
Joseph
Very Good
Business Traveler
10-20-2017
Pros: Location.
Cons: Hotel under construction, yet still charged full rate for room. I was disappointed in the price.
10.0
Denise
Exceptional
10-20-2017
Pros: Very Friendly Staff! Managers Reception in evening was exceptional. Definitely didn't expect the free cocktails. Full breakfast in the morning. Hotel employee at the front desk and the front desk manager went above and beyond for us. We'l
Cons:
4.0
Kevin
Disappointing
Business Traveler
10-20-2017
Pros: I enjoyed happy hour, the room
Cons: The drilling early morning during the renovation, and the reaction the clerk have given me when I called down.
5.0
Verified Hotel Guest
Fair
Family with Teens
10-20-2017
Pros: The evening staff was very helpful. The bar tender in the restaurant was awesome and accommodating.
Cons: They were well into a remodel. Our room was not ready when promised. The ceiling was covered in dust in the room which was not good for my son's allergies
8.0
Verified Hotel Guest
Very Good
10-20-2017
Pros: Great location and staff. The only downside was the hot water was turned off by 9:30 in the morning. It was something the city was doing, so it could not be helped.
Cons:
3.0
David
Poor
Family with Young Children
10-20-2017
Pros: Nothing
Cons: First did not get room I reserved had to take a smaller room just to get something that wasn't worn out. Then we were looking forward to the evening reception what a joke pop corn potato chips, good thing unlimited drinks!! everything is dirty in hotel.
8.0
Andy
Very Good
Traveling as Couple
10-20-2017
Pros: good price and great location. Staff is always good.
Cons: they are going thru a re-model, which there appears that there was construction of some kind going on in the early morning hours which kept us up.
9.0
Tabitha
Wonderful
Family with Young Children
10-20-2017
Pros: The staff was great everyone greated us when we walked past.
Cons: Our room bathroom was in dire need of an update, but they are in the process or remoldeling. Hotel was very hard to find. Only one little sign was outside we had to call the staff to help us find it. Had hair on our dining room table and mirror was dirty.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-20-2017
Pros: Convenient location
Cons:
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
10-20-2017
Pros: Friendly staff, great location, and free breakfast.
Cons: I did not realize that the hotel was under heavy construction. This may be Hotel less than aesthetically pleasing. However, the friendliness of the staff and the prime location helped to make up for that.
10.0
Lauren
Exceptional
10-20-2017
Pros: Room was so comfy and nice!
Cons:
5.0
Megan
Fair
10-20-2017
Pros: The location.
Cons: The hotel was very outdated. The bathroom did not feel the most sanitary. The room was spacious, but really needed to be updated. With all the construction, it was very confusing on where to go and there needed to be another elevator elevator.
2.5
Anonymous
Poor
mature couple
10-19-2017
Very poor
Pros:
Cons:
9.2
Ronnie
Wonderful
young couple
10-14-2017
Very enjoyable.
Pros: Wonderful location downtown within walking distance to many spots, landmarks, restaurants, etc.
Cons: Price was high, but that was expected with the Colts in town.
5.8
Natalie
Okay
young couple
10-13-2017
Okay
Pros:
Cons: Construction mess was awful. Had to pay 20 extra dollars for parking that we didn't know about before hand. Hallways were very dirty and pop machines were empty
3.8
Anonymous
Poor
young couple
10-12-2017
Was really poor and not...
Pros: The evening beverage and breakfast
Cons: Black Mold in our room... Wall paper falling down.. Unclean tub...
9.6
Eddie
Exceptional
review category group of friends
10-10-2017
Exceptional
Pros:
Cons:
8.3
Val
Very Good
family with young children
10-10-2017
Very good
Pros: Under remolding but the new rooms are great. Always friendly staff and great breakfast.
Cons: It is $22 extra per vehicle a night to park there. Thought that was outrageous and should be free to hotel guest.
10.0
Positive
Exceptional
young couple
10-10-2017
Excellent!
Pros: One of the best value hotels in downtown Indianapolis - includes breakfast, Happy Hour and free parking! Our suite was spacious and clean.
Cons:
8.8
Patti
Excellent
family with young children
10-10-2017
Very comfortable
Pros: Suite instead of room. Pool is important
Cons: Under construction
8.3
Anonymous
Very Good
young couple
10-10-2017
Very good
Pros: the bed and the room was quite nice and the furniture was very comfortable. The staff was friendly and the food was solid.
Cons: we understood there were renovations going on but the shower was disgusting. very dirty and stained on the bottom. hair found that wasn't ours. It's unfortunate because the room was excellent. Not sure if we were in a room that was renovated or not. we were barely at the hotel during the day but when we were they were working on the room next door and it was incredibly loud.
10.0
Alexis
Exceptional
solo traveller
10-09-2017
Met expectations
Pros: Perfect Location for Conference Center
Cons: No Issues
5.0
Anonymous
Fair
mature couple
10-09-2017
Passable
Pros:
Cons:
7.5
Anonymous
Good
mature couple
10-08-2017
Good
Pros:
Cons:
5.0
April
Fair
review category group of friends
10-06-2017
I was very disappointed with...
Pros: Close to entertainment.
Cons: The smell, accommodations, and parking were not good.
10.0
Aaron
Exceptional
family with young children
10-04-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
family with young children
10-03-2017
Superb
Pros: I liked that the hotel was close to everything. We could walk to all of our destinations. The hot tub was relaxing after a long day of walking.
Cons: The parking was horrible for our truck. We had to park at another garage that the hotel told us to park. That garage didn't know how to redeem the ticket.
The tub was slippery and I almost fell twice.
10.0
Anonymous
Exceptional
young couple
10-03-2017
Exceptional
Pros:
Cons:
8.8
Nathan
Excellent
family with young children
10-02-2017
Fabulous
Pros: Location, managers reception, room layout, fresh fruit
Cons: In general the food was pretty ordinary, eggs tasted powdered. Location is wonderful but hard to find and access outside of parking area nearly invisible. Handicapped access is possible but lacks signage from elevator to the hotel area and its in a service area. I know this would be different if hotel was not being renovated, but still could be better. Also pool area needed cleanup and was not open at posted hours.
5.4
Anonymous
Fair
review category group of friends
10-02-2017
It was ok
Pros: Great continental breakfast. The best I’ve seen so far
Cons: Not enough parking and facility was under construction
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