Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Attractive décor creates a warm and inviting space at this stylish property. The spacious lobby with an open breakfast area features a fireplace and convenient workstations. The exercise room features both cardio options and free weights. Guest rooms are well appointed with warm white duvets, LCD TVs, large workstations and good-size bathrooms.
Smoke free premises. 110 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Friendly employees who deliver exceptional customer service.
Cons: nothing
1.0
Charles
Very Poor
Business Traveler
10-20-2017
Pros: Nothing
Cons: The hotel sent me an email 1 hour prior to arrival letting me know that they were canceling my reservations and they could move me to a 1 star hotel for a similar rate, I feel is robbery. hard to find out when you get to a hotel my reservation isn't good
10.0
Chris
Exceptional
Traveling as Couple
10-20-2017
Pros: Room was spacious for my handicap needs.
Cons: Nothing
10.0
Mary
Exceptional
Senior Traveler
10-20-2017
Pros: The staff is friendly and helpful. Things are very clean. The breakfast is bountiful. I especially like the coffee bar that is open 24 hours. I have stayed at this hotel several times and have never been disappointed.
Cons: Nothing.
10.0
Anonymous
Exceptional
young couple
10-10-2017
Exceptional
Pros:
Cons:
9.6
Jim
Exceptional
young couple
10-09-2017
Great
Pros: The bed was most comfortable. The staff kind and helpful.
Cons: Garth's concert went long, when we returned we couldn't find a restaurant open. 12:30am
2.5
Anonymous
Poor
solo traveller
09-25-2017
Very poor
Pros:
Cons: Trash in the room at check in, that didn't get taken care of till second day
10.0
Jerry
Exceptional
young couple
09-18-2017
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
young couple
09-18-2017
nice
Pros: food
Cons:
7.1
Steve
Good
solo traveller
09-17-2017
Good
Pros:
Cons:
8.8
Paul
Excellent
solo traveller
09-08-2017
Excellent visit, I left in...
Pros: Bed was very comfortable. Staff was above friendly!
Cons:
9.6
Nacala
Exceptional
young couple
09-08-2017
Exceptional
Pros: Verry nice room with no disruptions
Cons: Everything was great
10.0
Anne
Exceptional
family with young children
09-08-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
solo traveller
09-01-2017
Exceptional
Pros:
Cons:
7.1
Lynn
Good
young couple
08-23-2017
Very nice place but very...
Pros: Breakfast
Cons: No cookies!
10.0
Chuck
Exceptional
young couple
08-14-2017
Exceptional
Pros: Clean, many amenities and in my option, when you don't need to call the front desk during the stay, it was a good value and a great stay. I give the property a "10"
Cons:
9.6
Benjamin
Exceptional
review category group of friends
08-12-2017
Exceptional
Pros:
Cons:
4.2
Patrick
Disappointing
young couple
08-08-2017
DO NOT STAY HERE !
Pros: Lobby was clean but aren't they all until you start your journey through the hotel
Cons: Old worn out furniture and decor in the rooms . Not worth $159.00 per night . Staff was not enthusiastic or upbeat at all .The G.M. Maria Gomez was not very helpful with an issue I had.
9.6
Anonymous
Exceptional
young couple
07-31-2017
Exceptional
Pros:
Cons:
8.8
Kathi
Excellent
review category group of friends
07-25-2017
Fabulous
Pros:
Cons:
10.0
Scott
Exceptional
family with young children
07-25-2017
Exceptional
Pros:
Cons:
9.2
Mavis
Wonderful
review category group of friends
07-23-2017
Superb
Pros: Too many sweet things
Cons: Too many sweets
10.0
Robert
Exceptional
family with young children
07-18-2017
Awesome place!
Pros: The breakfast was great and the staff were friendly/accomodating.
Cons:
7.5
Stuart
Good
young couple
07-17-2017
Decent hotel in good location
Pros: Big room and good shower
Cons: Breakfast was ok but bacon or sausages would have been nice
10.0
Kathy
Exceptional
solo traveller
07-17-2017
Exceptional
Pros:
Cons:
9.2
Cheryl
Wonderful
family with young children
07-12-2017
Superb
Pros: Staff was very nice and helpful. Hotel was clean and room was very comfortable.
Would definitely stay here again.
Cons: Part of the reason I picked it was for the hot tub. It was broken! So I was a little bit disappointed. But pool was nice.
8.3
Julie
Very Good
young couple
07-11-2017
Great place, easy on and...
Pros: Hamptons are always comfortable and have a great breakfast.
Cons: It was in an industrial area.
7.1
Larry
Good
review category group of friends
06-30-2017
Door latch did not work
Pros: Typical quality of a good Hampton with the exception of our door latch.
Cons: One way streets make it a bit tricky to access but our biggest problem was that 4 hours into our stay we realized the door appeared to lock but good actually be pushed open. It just by chance that we noticed. The hotel had prior issues with the latch but had not adequately repaired it. We had to switch rooms when we realized the latch could not be made to work. It took 30 minutes to get the issue resolved (by switching to a new room) and this made us a few minutes late to the show we had traveled to see.
6.7
Dennis
Pleasant
young couple
06-18-2017
Pleasant
Pros:
Cons:
10.0
Jan
Exceptional
review category group of friends
05-21-2017
Exceptional
Pros: Nice complimentary breakfast with good variety.
Cons: I do not like powdered scrabbled eggs
9.2
Quinten
Wonderful
review category group of friends
05-10-2017
Superb
Pros:
Cons:
9.6
Donae
Exceptional
family with young children
04-24-2017
Exceptional
Pros: everything was good
Cons: Someone broke into my sisters car
10.0
Marc
Exceptional
family with young children
04-17-2017
Exceptional
Pros:
Cons:
10.0
Lossie
Exceptional
family with young children
04-16-2017
Perfect location and staff.
Pros: The location and how great the staff was (both the first shift and the second shift) and additionally the security personnel.
Cons: There's nothing I didn't like, just wish the room was larger. Recommend getting the siite, which I will choose next time.
9.2
Nancy
Wonderful
family with young children
03-29-2017
We were there for a...
Pros: The breakfast area was clean and well stocked to keep up with the crowd
Cons: Nothing
9.2
Lori
Wonderful
review category group of friends
02-28-2017
good stay for the price
Pros: easily accessed from the highway making getting to other destinations less of a strain. I did not have the breakfast due to time constraints on my end but it smelled wonderful every morning.
Cons:
10.0
Jim
Exceptional
review category group of friends
02-13-2017
Exceptional
Pros:
Cons:
10.0
Steve
Exceptional
young couple
02-11-2017
Exceptional
Pros:
Cons:
4.6
Allen
Disappointing
family with young children
01-10-2017
Disappointing
Pros: It was rated 9.2 highest in the Indy group, however, I would rate only average.
Cons: I've stayed at Hawthorne Suites for 80 dollars that were better. Who gave it 9.2? This is an average hotel. The 9.2 swayed me in the wrong direction for 119 dollars, I could have stayed downtown at the classy hotels. This is only a 60 to 80 dollar a night hotel going for 119 dollars a night.
8.8
Anonymous
Excellent
young couple
01-04-2017
Fabulous
Pros:
Cons:
10.0
James
Exceptional
young couple
01-01-2017
Wonderful Stay
Pros: Very nice and clean.
Cons:
10.0
Anonymous
Exceptional
family with young children
11-28-2016
Comfortable, clean and quiet
Pros: Staff were all friendly. Nice variety at breakfast.
Cons:
10.0
Patricia
Exceptional
young couple
11-08-2016
Exceptional
Pros: Very clean and comfortable. Bed was great.
Staff was exceptionally friendly!!
Cons:
10.0
Nancy
Exceptional
young couple
11-03-2016
Exceptional
Pros:
Cons:
10.0
Rose
Exceptional
young couple
10-31-2016
I'd recommend this hotel to...
Pros: Very convenient location if going downtown Indy- highways close by yet you're far enough out that it's quiet. The staff was helpful and the breakfast provided very good.
Cons: Nothing
8.8
James
Excellent
family with young children
10-27-2016
Fabulous
Pros:
Cons:
10.0
Tony
Exceptional
young couple
10-11-2016
Exceptional
Pros: This was the best u guys rock keep up the good work everything was perfect I will come here again.
Cons: This was the best hotel I've stayed at in a long while it was like sunshine and ice cream.
10.0
Wally
Exceptional
young couple
10-10-2016
Great Hotel! Better than most!
Pros: Great place close to I-65/465. Great breakfast. Very comfortable clean firm bed. Great service.
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