This charming, elegant hotel is located in the remodeled 1915 Fletcher Trust Building, considered a skyscraper at the time of construction. The spacious guest rooms come in a variety of layouts.
Smoke free premises. 188 units. 16 stories, interior corridors. Accessibility (Call).
Cons: No pay per view option to rent kid friendly movies. The 2 HBO channels were not kid friendly. Heated pool was not heated. There was a sign indicating the spa was out of service.
7.0
Verified Hotel Guest
Good
Traveling as Couple
09-22-2017
Pros: The staff was very nice and helpful
Cons:
6.0
Huiying
Pleasant
Business Traveler
09-22-2017
Pros: Location is good.
Cons: Parking is somehow difficult. I waited 30 minutes to get out of the garage. Maybe it's just their technical issues that day but cars were packed in the garage for several floors, waiting to get out.
6.0
Kris
Pleasant
Traveling as Couple
09-22-2017
Pros: Proximity to the circle.
Cons: Room was hot, pillows were lumpy, and bed was hard.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-22-2017
Pros: The staff was great. We were there for our 18th Wedding Anniversary and when they found that out they upgraded us to a suite!
Cons:
5.0
Verified Hotel Guest
Fair
Business Traveler
09-22-2017
Pros: Location
Cons: They were changing mattresses in the rooms during my stay. Woke me up, uninvited, to let me know that one morning, but then nothing was changed in my room. Lobby was chaos during my stay.
10.0
Nichole
Exceptional
Group Traveler
09-22-2017
Pros: Very clean rooms. And a very friendly staff
Cons:
5.0
Michelle
Fair
09-22-2017
Pros: The staff is always friendly when we stay there.
Cons: The only I did not like is that they put us in a room where the carpet was being steamed clean. We kept slipping every time we went to the bathroom.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
09-22-2017
Pros: The best thing about this hotel is the friendliness of the staff. Everyone I encountered was so pleasant and helpful, from the valets to the front desk to room service.
Cons:
1.0
Verified Hotel Guest
Very Poor
Business Traveler
09-22-2017
Pros: Location
Cons: Water was turned off for the day while I was brushing my teeth. Totally unacceptable.
10.0
Tiffany
Exceptional
09-22-2017
Pros: Customer service and location
Cons:
5.0
Daniel
Fair
Traveling as Couple
09-22-2017
Pros: The location was great
Cons: We had requested 2 queen beds but the hotel gave us a king and had sold out. Hotel very dated and we had to carry our own luggage and ask for a cart.
7.0
Verified Hotel Guest
Good
Family with Young Children
09-22-2017
Pros:
Cons: I booked a double queen bed room and was moved to 2 rooms with 1 king bed. This was given to us a the same rate that was promised, but was inconvenient d/t having 2 young children with us. We were told the hotel over booked their double queen rooms.
9.6
Elise
Exceptional
young couple
10-31-2015
Exceptional
Pros:
Cons:
7.1
Lil
Good
mature couple
10-26-2015
Good
Pros:
Cons:
8.8
Michael
Excellent
solo traveller
10-24-2015
Fabulous
Pros:
Cons:
7.9
Anonymous
Good
young couple
07-31-2017
Good
Pros:
Cons: there was an odor coming into the lobby from an open service closet located by the elevators.
7.5
Anonymous
Good
family with young children
07-12-2017
Nice
Pros: LocAtion
Friendly staff
Good breakfast buffet included
Cons: Valet parking was pricey with no self park option.
Pillows were awful
7.5
Anonymous
Good
review category group of friends
05-01-2017
Good
Pros:
Cons: We scheduled rooms with 2 king beds and a pull out sleeper, received rooms with 1 king bed and a pull out sleeper. Other then that it wasn't bad.
5.0
Anonymous
Fair
young couple
04-17-2017
Passable
Pros:
Cons: I was charged $24 for parking which was validated at the front desk and added to my room charges then when exiting the garage they charged me another $9 because my ticket didn't show validation properly from the hotel. Even after showing the receipt for my room with parking I still had the pay the extra charge.
10.0
Anonymous
Exceptional
review category group of friends
12-24-2016
Exceptional
Pros: The beds were extremely comfortable. They recently upgraded them and I slept so well.
The location is also perfect. Right on the circle. Close to shopping and within walking distance to st elmos even I'm the cold.
Cons:
6.3
Anonymous
Pleasant
solo traveller
10-04-2016
Good location, rooms could have...
Pros: Staff was very friendly and helpful, quickly took care of any questions.
Cons: The rooms smelled musty, and could have been cleaner. my shower drain was also completely clogged and water backed up - though once I asked for it to be fixed it was done right away.
6.7
Anonymous
Pleasant
review category group of friends
08-30-2016
Pleasant
Pros: The position is really into the center
Cons: The staff at the desk has been really aggressive, without helping for the problem that we got and not providing any solution.
We had to ask to the night staff that helped us in a few minutes solving the issue.
8.8
Anonymous
Excellent
family with young children
03-28-2016
Fabulous
Pros: Location was perfect.
Cons: Bed was like a brick and the pillows were too soft. Pool and hot tub temperature were not very warm.
10.0
Anonymous
Exceptional
review category group of friends
02-18-2016
Great Place to Stay! Awesome...
Pros: I loved how welcoming and happy the staff were.
Loved the Valet Parking
Cons: I didn't like how my room was more expensive than my friends and we stayed in the same room.
8.5
Anonymous
Excellent
solo traveller
10-31-2015
Very good
Pros: The breakfast was fantastic.
Cons: The view was not good.
5.4
Anonymous
Fair
mature couple
10-24-2015
Passable
Pros: Location
Cons: Poor staff attitude . Breakfast below standard
8.8
Anonymous
Excellent
solo traveller
10-23-2015
Overall very good
Pros: Room was clean and nice
Cons: Bed was too stiff. Supposedly, you could adjust it. The dial didn't seem to work.
5.4
Anonymous
Fair
young couple
10-20-2015
I won't be back
Pros: The location
Cons: Room was not nice. Staff not nice. Not worth the money.
10.0
Anonymous
Exceptional
mature couple
10-05-2015
Exceptional
Pros:
Cons: Restaurant food excellent. Service poor.
8.3
Anonymous
Very Good
mature couple
09-24-2015
Very good
Pros: we loved the location as everything was in walking distance
Cons: the hotel had screwed up are hotel reservation as we went from the deluxe king sweet and ended up with just a regular sweet
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