This charming, elegant hotel is located in the remodeled 1915 Fletcher Trust Building, considered a skyscraper at the time of construction.
Smoke free premises. 188 units. 16 stories, interior corridors. Accessibility (Call).
Pros: Breakfast was great, valets were really friendly.
Cons: Our server for the breakfast buffet was terrible. Counted our money in front of us then asked if we needed change. Would have rather had her bring our change back. Felt obligated to tip her even though she was terrible.
9.2
Hafiza
Wonderful
young couple
09-05-2016
Pros: Great breakfast, staff and location!
Cons: The room initially had a smoke/musty smell but it was gone the 2nd day.
10.0
Tamara
Exceptional
young couple
08-30-2016
Pros: Cleanliness of facilities. Friendliness of staff. Location close to downtown events
Cons: Couldn't get to front of hotel due to road being blocked off because of an event
9.2
Michael
Wonderful
solo traveller
08-23-2016
Pros: Location, the bed was wonderful
Cons:
8.3
Erika
Very Good
mature couple
08-21-2016
Pros: Location, indoor pool
Cons: We had a problem where the A/C went out in the middle of the night. It didn't get fixed until the next afternoon. Ended up having to change rooms.
9.2
Madison
Wonderful
review category group of friends
08-13-2016
Pros: It was all wonderful. Don't have any complaints. It may be pricey but you get outstanding quality.
Cons:
7.9
Alice
Good
review category group of friends
08-11-2016
Pros: Yes, the bed was fabulous. Just the right firmness to still allow you to feel like you were floating while sleelping.
Cons: Being closer to my venue. However, that was not your fault, the hotel industry was at capacity that weekend. The pool was sort of small.
7.9
Rocky
Good
family with older children
08-02-2016
Pros: Elderly mom loved the bed. Staff so helpful. AC worked well. Staff delivered towels right away. Free (birthday)breakfast vouchers soooo appreciated. Orange juice the best I've had in a long time. To go cup for coffee was nice. Location right downtown by beautiful plaza with statue was great.
Cons: Printer in biz center not working. No luggage cart seen in lobby. Did not find TV channel guide in room.Room price was a bit high since we had to pay so much for valet car parking. Other guests stepped out to smoke right next to valet stand and he said nothing about moving away.
5.0
Michelle
Fair
07-14-2016
Pros: The staff is always friendly when we stay there.
Cons: The only I did not like is that they put us in a room where the carpet was being steamed clean. We kept slipping every time we went to the bathroom.
10.0
Marsha
Exceptional
mature couple
07-12-2016
Pros: The kindness of the staff, the niceness of the facility
Cons: I had to leave!
9.6
Teresa
Exceptional
mature couple
07-05-2016
Pros: THAT I CAN WALK TO THE ENVENTS
Cons: GETTING A TICKET TO EAT
2.0
Randy
Poor
Business Traveler
06-21-2016
Pros: The room was clean and the staff friendly. Close to most downtown destinations.
Cons: Always startled when very high priced downtown hotels don't include any free amenities that are standard elsewhere. From now on, I will stay in greater Indianapolis area hotels, and take a cab to my destination. Better experience, plus save money.
10.0
Nichole
Exceptional
Group Traveler
06-21-2016
Pros: Very clean rooms. And a very friendly staff
Cons:
6.3
Brian
Pleasant
mature couple
06-20-2016
Pros: the room was pleasant, nice and cool on arrival and throughout, even though it was very hot outside
Cons: when we returned from a long day out for our second night our room had not been cleaned. trash had been emptied and a couple of fresh towels left in bathroom, but bed was not made, room was not refreshed and bathroom was not cleaned at all. no new toiletries, cups were not replaced. When we called to complain they brought us a bag of towels(but no washcloths) to 'get us through'. NOT SATISFACTORY AT ALL!! at this hotel $ level a very fresh room and attention to detail is expected.
5.0
Verified Hotel Guest
Fair
Business Traveler
06-15-2016
Pros: Location
Cons: They were changing mattresses in the rooms during my stay. Woke me up, uninvited, to let me know that one morning, but then nothing was changed in my room. Lobby was chaos during my stay.
9.6
Chad
Exceptional
young couple
06-05-2016
Pros: The building was in an excellent location and still had a historic feel to it.
Cons:
10.0
Jennifer
Exceptional
mature couple
06-01-2016
Pros: Perfect walking distance to everything we were there for (Indy500 - parade, shuttle to track, restaurants & bars). It's a historic building turned into a nice hotel.
Cons: Nothing - everything was great!
6.0
Kris
Pleasant
Traveling as Couple
05-23-2016
Pros: Proximity to the circle.
Cons: Room was hot, pillows were lumpy, and bed was hard.
6.0
Huiying
Pleasant
Business Traveler
05-17-2016
Pros: Location is good.
Cons: Parking is somehow difficult. I waited 30 minutes to get out of the garage. Maybe it's just their technical issues that day but cars were packed in the garage for several floors, waiting to get out.
10.0
Mckinley
Exceptional
family with older children
05-17-2016
Pros: LocTion
Cons: Nothing
10.0
Carole
Exceptional
mature couple
05-15-2016
Pros: Great location for Monument Circle. Very clean and friendly staff. My breakfast omelette was fantastic. Great stay.
Cons:
7.9
James
Good
review category group of friends
05-11-2016
Pros: location
Cons: food
7.5
Dan
Good
solo traveller
05-09-2016
Pros: Location was excellent for my purposes
Cons: The view from my room was ugly. I kept the drapes closed.
9.2
Scott
Wonderful
mature couple
05-06-2016
Pros: Excellent staff. Comfortable bed. Great selection on the buffet. Lots to do within walking distance. Convenient self-park.
Cons:
10.0
Bonnie
Exceptional
mature couple
05-04-2016
Pros: The complimentary breakfast was very delicious. All of the hotel staff were very polite and helpful.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
05-03-2016
Pros: The staff was very nice and helpful
Cons:
5.0
Hani
Fair
young couple
05-03-2016
Pros: Lobby but it's small
Cons: It's low class hotel , should be high way motel , not Hilton.
Still some wast inside room from past person , bed sheet is awfull , phone don't work , the elevator ringing sound is inside your bed room , the decoration and furniture is stolen from an old man house . Or bad antique shop. Breakfast is not worthing your money buy from out side better tast and variety.
9.0
Bob
Wonderful
mature couple
05-03-2016
Pros: Location, close to everything downtown, nice clean room, nice bar very helpful staff. Valet parking guys were terrific.
Cons: Scrambled eggs were not the best.
10.0
Sandra
Exceptional
mature couple
05-01-2016
Pros: Everything
Cons:
10.0
Nikkeisha
Exceptional
young couple
04-26-2016
Pros: I arrived early after a 9 hour drive from Canada, and they allowed me to stay in the lobby and prepared my room early so I could get some sleep! it was amazing. the Supervisor was the best. would definitely stay there again!
Cons:
5.0
Courtney
Fair
Family with Young Children
04-03-2016
Pros: Location
Cons: No pay per view option to rent kid friendly movies. The 2 HBO channels were not kid friendly. Heated pool was not heated. There was a sign indicating the spa was out of service.
10.0
Dayle
Exceptional
mature couple
03-26-2016
Pros: The bed was comfortable,
Cons:
8.3
Thomas
Very Good
solo traveller
03-05-2016
Pros: nice breakfast, clean room
Cons: the outlet in the bathroom did not work, thus I was unable to shave
7.1
Janet
Good
review category group of friends
03-02-2016
Pros: The location was great, staff very helpful
Cons: Both mattresses needed replaced sagged in middle
7.1
Brenda
Good
family with older children
02-24-2016
Pros: The location was excellent, We stayed 2 nights had an event at bankers life, it was a very short walk. The room was a 2 room suite could use some updating. It was fairly clean but we did find a pile of puke or some other matter on the floor that wasn't cleaned up and my son stepped in it.
Cons:
7.5
Lalar
Good
family with young children
02-18-2016
Pros:
Cons: Bed uncomfortable. walls were thin as paper room was small for price.
8.3
Michelle
Very Good
review category group of friends
02-17-2016
Pros:
Cons: The valet people called myself and a friend a cab. When the can came the driver kicked us out insisting the can was not for us even though we were the only ones who called. My friend and I were already late so we decided instead of waiting for our car to be brought by the valets we would just walk. When we returned and again the next day the valet people saw me and my friend they seemed to get a good chuckle. We are glad they found it funny to let 2 women walk in sub-zero weather instead of telling the cab driver they had indeed called for us. Won't be stayin here again
8.3
Alix
Very Good
review category group of friends
02-16-2016
Pros: Staff was friendly, everything looked nice
Cons: The bedding was not very comfortable at all and full of static, parking was overpriced
10.0
Denise
Exceptional
mature couple
02-15-2016
Pros: Everything was great.
Cons: N/A
5.4
Tonya
Fair
mature couple
02-06-2016
Pros: It was in the heart of downtown.
Cons: Bed felt like we were sleeping on box springs with no mattress. Although there was a thermostat in the room, it had 2 temps...hot and cold. Although I booked with breakfast, the only way that I got ONE of them paid for was to question it and return to the front desk.
7.9
Jodi
Good
mature couple
02-05-2016
Pros: Location was great! Friendly staff.
Cons: The edges around the room were really dusty and dirty. The hot tub was also a little dirty. French toast flavor was delicious, was soggy though.
10.0
Nick
Exceptional
young couple
01-30-2016
Pros: The location was great, and the staff were very professional.
Cons: Lobby was pretty chilly.
9.2
Captain
Wonderful
mature couple
01-30-2016
Pros: Comfortable room. Very helpful, friendly front desk staff. The refreshments (especially the "muffin-top" cookies). Perfect location. Welcoming lobby.
Cons: I wish the pool was a little warmer.
10.0
Jennifer
Exceptional
mature couple
01-25-2016
Pros: Great guest service of coffee, tea & cookies in the lobby with to go cups.
Cons:
10.0
Ronald
Exceptional
review category group of friends
01-10-2016
Pros: Valet parking a plus on Monument Circle.
Cons: Nothing to dislike.
4.6
Julie
Disappointing
solo traveller
12-16-2015
Pros: Standard hotel with standard facilities
Cons: Bathroom ceiling in room had paint peeling off and the bathroom door was not clean.
Fruit and juice was requested for room and was never organised by staff despite requesting it twice.
9.2
Simon
Wonderful
solo traveller
12-15-2015
Pros: - PROXIMITY TO CONVENTION CENTRE
- VERY HELPFUL & PLEASANT STAFF
- CLEAN ROOM EVERY DAY
- FRIDGE/COFFEE MACHINE ETC IN ROOM
Cons: WOULD HAVE BEEN NICE TO HAVE BREAKFAST INCLUDED
9.2
Stuart
Wonderful
review category group of friends
12-01-2015
Pros: Location
Cons: Poor Breakfast
9.6
Daniel
Exceptional
family with older children
12-01-2015
Pros: the bed covers had like a silky feeling ,the bed was great ,we had the king.
Cons: the traffic in front of the hotel, took a awhile to get to the front of the entrance to unload the luggage.
maybe valet parking services can help unload around the corner.
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