Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
While the large lobby features a breakfast area and fireplace seating, guest rooms feature larger workspaces and updated pod-style coffeemakers. Some suites include jetted tubs.
Smoke free premises. 118 units. 4 stories, interior corridors. Accessibility (Call).
Pros: It was very nice and the staff was friendly.
Cons: NO!
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location is convenient
Cons: The beds are hard and uncomfortable. The temperature of the room was impossible to regulate.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Clean room
Cons: Bad location hard to get in and out of, breakfast was mediocre ended up going out to breakfast instead
9.0
Anonymous
Wonderful
08-11-2017
Pros: This is a very clean, well-maintained hotel. Very easy to get to right off I-465.
Cons: I arranged for late checkout, but the housekeeping staff kept knocking on my door even with the hang tag outside. The front desk failed to communicate my late check-out with housekeeping.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This is, obviously, a well run hotel! Clean room (and clean furniture also), common areas are inviting, the free breakfast is awesome, and the staff was....pleasant.
Cons: Although well trained, some of the staff could use a brush-up on "courtesy with a smile."
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice employees
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: clean room, pleasant staff, great value
Cons: Hot tub was closed
10.0
Anonymous
Exceptional
08-11-2017
Pros: The entry area and breakfast space was clean, orderly and attractive.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Everything up to the charge against my card.
Cons: I understand the need of hotels to protect themselves, yet most just hold the card without going against the balance. When they do put an amount agianst most every hotel will alert you to that fact and the amount. No warning from this hotel, still waiting
10.0
Anonymous
Exceptional
08-11-2017
Pros: The lady at the front desk ! She went out of her way to help us get exactly what we wanted . Beds very comfortable with excellent pillows.
Cons: No
5.0
Anonymous
Fair
08-11-2017
Pros: Well lit parking.
Cons: I stay at a lot of holiday inn express hotels and this one doesn't live up to their usually high standards. Everything was very worn and dated. Felt like I overpaid significantly.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and Breakfast
Cons: No
3.0
Anonymous
Poor
08-11-2017
Pros: Cleanliness, location, indoor pool/hot tub, was put on first floor.
Cons: after making reservation called to request joining rooms and front desk was not helpful, attempted to separate us from kids, once in room one was a joint room I asked to be changed to joint room was told it was booked and no one ever in room that night
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: AC didn't work well, requested 1 king bed, not will to support request
6.0
Anonymous
Pleasant
08-11-2017
Pros: The day staff was very patient with me because I was grumpy when I left. The woman tried to find a reasonable accommodation for my trouble, which I appreciated. Because I feel they will remedy my situation, I will still recommend this hotel.
Cons: I have stayed at this hotel another time recently, so I have a comparison. My first stay was exceptional. I had no complaints. This time the room they gave me had a broken mattress/box-spring! You stay in a hotel to sleep and I was up until about 5am!
8.0
Anonymous
Very Good
08-11-2017
Pros: The bathrooms were very clean
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great value.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Ease to access interstate
Cons: Na
4.0
Anonymous
Disappointing
08-11-2017
Pros: The employees were kind.
Cons: It had a odor to it and the first room we were given had a mouse trap in it and something on the bedspread and the odor. The second night the air would not work.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: There was hair on the bed.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: No food at breakfast, everything was empty. I went out for my own. No soda machine in lobby
10.0
Anonymous
Exceptional
08-11-2017
Pros: The indoor pool and hot tub were good. also the breakfast was good.
Cons: The location was a little tricky getting into the lot from the north due to the divided highway
6.0
Anonymous
Pleasant
08-11-2017
Pros: Easy location on main route south of Indy. Adequate parking. The cinnamon rolls @ breakfast
Cons: Hot tub old and lacking water. Lots of wear and tear around the hotel including main level, guest rooms, etc.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything clean and in order.
Cons: None.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and everything in order.
Cons: None.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was exceptionally nice! Breakfast was tasty. Room was clean and nice.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very good hotel for price paid. Not the newest, but clean and nice.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great hotel surrounding area a little sketchy but I didn't have any problems. Staff was super helpful. Would stay again when in town.
Cons: area is a little run down and sketchy. might not be great if you have kids
8.0
Anonymous
Very Good
08-11-2017
Pros: Overall quiet and located in close proximity to the highway.
Cons: There are some really trashy apartments right next door. There is a partial fence separating the property. I noticed someone from the apartments eating the hotel breakfast and then going back to the apartments where trash is piled outside.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very close to U. of Indy, modern, pretty quiet, very nice staff, very clean.
Cons: Jacuzzi is basically a warm pool, jets non-functional. Some of the little details were lacking-- bathroom finishes were very amateurish- messy caulk, peeling wallpaper, faucet not assembled right.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Cheap
Cons: Room had a very musty smell. Hotel was nearly impossible to access from the north.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice breakfast, clean room condition.
Cons: Nothing
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean and great breakfast!
Cons: Everything was great!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice hotel.
Cons: Non
10.0
Anonymous
Exceptional
08-11-2017
Pros: The value and the cleanliness were the best parts of this hotel.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Aside from the absolute cleanliness of the hotel and our room, the staff were phenomenal!! They exceeded any and all expectations of any other establishment we have ever been in. Three Manager and Staff should be commended!! Felt like a 2nd home!
Cons: The only thing negative would be the fact that we couldn't stay forever.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I've stayed here twice and both times were great!
Cons: Nothing!
8.8
Anonymous
Excellent
08-07-2017
My stay at Holiday Inn...
Pros: The staff members were nice and attended to our requests in a very respectful and professional manner.
We also liked the location of the hotel, only minutes from downtown Indianapolis (straight down 31).
Cons: Nothing, I had a great overall experience and will definitely be staying at this hotel in the future.
8.8
Anonymous
Excellent
08-01-2017
Fabulous
Pros: There commentary breakfast was great...alot of selections.
Cons:
7.5
Anonymous
Good
07-10-2017
Decent place to stay
Pros: Staff
Comfortable Beds
Laundry
Cons: Noisy AC
Out dated and old room furniture
5.4
Anonymous
Fair
07-06-2017
Passable
Pros: breakfast and the rooms where clean
Cons: location
8.8
Anonymous
Excellent
07-05-2017
Good mid-priced option for the...
Pros: Close to nearby Bynum's, a nice steakhouse
Cons: We were informed at the front desk that because we booked through a travel website that we were ineligible for IHG card points. "Yeah, they just started doing that". WTF?
7.1
Anonymous
Good
05-09-2017
Good
Pros: Desiree at the front desk is a gem! Very friendly and accommodating - great customer service.
Cons: Location & the jacked up rates due to a large convention in town
9.6
Anonymous
Exceptional
03-03-2017
Great place to stay
Pros: Bed was great. Pillows was awesome! My girlfriend and I slept great.
Cons: I have been charged 2 times on my card.I booked for 2 nights but got charged for 2 even though I have a receipt saying they only charged me for one night but my credit card states other wise.still trying to get a refund! Other than that our stay was great.
6.7
Anonymous
Pleasant
12-09-2016
Pleasant
Pros:
Cons: Unable to control room temperature. Shifted between uncomfortabley too cold and uncomfortabley too warm.
3.3
Anonymous
Poor
12-05-2016
Poor
Pros:
Cons: The pictures made it look alot nicer then it really was.
5.4
Anonymous
Fair
11-20-2016
Double charged and booking policy...
Pros: This location was clean and maintained well.
Cons: I was lied to by the front desk about charges being applied to my credit card. Double charged!
10.0
Anonymous
Exceptional
11-02-2016
Exceptional
Pros: Clean.
Cons: Breakfast could have been better. Eggs gritty-powdered.
;detailController.handleFacebook('SEO','Holiday Inn Express South', '104618', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/104618H1.jpg', 'Indianapolis', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Holiday Inn Express South', '104618', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/104618H1.jpg', 'Indianapolis', '', '', '', '');){kind=link}
