Sheraton Indianapolis City Centre

AAA Inspector Rating
8.7
Very Good
694 Guest Ratings
31 W Ohio St
Indianapolis, IN 46204- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.7
Overall
Room3.9
Bath3.6
Public Areas3.6
ARATED
AAA Inspector Notes
This full-service hotel offers well-appointed guest rooms with upscale touches. Many rooms, as well as the outdoor roof-top pool, overlook the bustling Indianapolis Monument Circle. Business guests are encouraged to mingle at The Link, a full-service bar area and business center with in-house computers and space for laptop workstations. Smoke free premises. 378 units. 21 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct Meridian St; just n of Monument Cir. 31 W Ohio St 46204.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 694 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-14-2017
Pros: The location was optimal for the venue that we attend that evening. The hotel workers are very friendly. The restaurant had really good food. The cost was reasonable.
Cons: The hot water ran out after about five minutes. There was some hair left on the tile wall that was not my wife's nor mine is a little disgusting. Satellite TV kept going out but that was due to storms. No pamphlets indicating what the upgradeds.
5.0
Anonymous
Fair
07-14-2017
Pros: The location can't be beat!
Cons: Expensive daily parking n their garage, VERY loud elevator could be heard ALL night in the room
4.0
Anonymous
Disappointing
07-14-2017
We could not use the hotel elevators from the parking garage on our arrival because access to them was locked. I could see making a guest use their key card after hours but not during the day. Our room was not ready until an hour after check-in time. We sat waiting in the bar/restaurant and could not get a daiquiri because they didn't have a blender. The room was fine but there was less than basic cable. There is no breakfast. When trying to check out we couldn't get an elevator that wasn't full of people trying to do the same. Only one of the four elevators was ever stopping on our floor. After several attempts we had to call the front desk get a hotel employee to manually bring us one of the other elevators. For the price this was not a good experience at all. It is definitely not a 4 STAR hotel. I have been traveling to Indianapolis since 2008 and this hotel doesn't measure up to any of the others I have stayed in.
Pros: Location was the only thing I liked about this hotel.
Cons: Elevators from the parking garage to the hotel were locked on arrival. Our room was not ready until an hour after check-in time. Less than basic cable. Only 1 of 4 elevators ever stopped at our floor when trying to exit.No breakfast.No blender at the bar.
9.0
Anonymous
Wonderful
07-14-2017
Pros:
Cons: Rude lady at front desk
7.0
Anonymous
Good
07-14-2017
Pros: Location was great. Hotel was clean and very tastefully decorated.
Cons: Male CSR didn't have a pleasant attitude. I was supposed to have booked at the Keystone location and when I questioned the hotel clerk about the possibility of transferring to the other location, he was somewhat rude and not helpful.
Showing reviews 1 - 5 of 50