The hotel is located in a neighborhood of restaurants and hotels on the north bank of the Ohio River. One can stroll over to the levee for a fine view of the downtown Louisville skyline. Guest rooms are spacious and have sofa sleepers. The north bank of the Ohio River is an excellent place to watch the fireworks display during the Thunder Over Louisville, an annual event held before the Kentucky Derby.
Smoke free premises. 94 efficiency kitchen units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
complimentary and valet laundry, airport transportation, area transportation-within 4 mi.
Terms
N, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 54 guests
Showing reviews 1 - 5 of 50
9.2
Peggy
Wonderful
solo traveller
09-06-2016
Pros: I stayed there was I was on a work assignment at a local hospital. The room was basically a fully furnished studio apartment with a small kitchen. I didn't have an oven, but I did have a dishwasher (I would rather have the dishwasher) and every other essential appliance for a kitchen. They even supplied eating and cooking utensils. There was digital TV with a large number of channels and very good WIFI. There was a nice big closet, a desk to work at and a small couch. If I am in the area again, I will definitely stay here. It was a great place to come home to after work.
Cons: The toilet was as a little dirty when I first checked in, but that was quickly remedied.
8.3
Cb
Very Good
family with older children
08-30-2016
Pros: Very friendly staff!
Cons: Room was occupied and had to go to the desk for another room. They were extremely apologetic and quickly arranged for another room.
9.6
Marilyn
Exceptional
mature couple
08-28-2016
Pros: Everything was excellent. Nice staff, room was awesome & it was just what and where we needed it.
Cons: There were some used towels left in the room.
6.3
Cheyenne
Pleasant
mature couple
08-11-2016
Pros:
Cons: I didn't like the uncomfortable bed
8.3
Karen
Very Good
family with older children
08-05-2016
Pros: Staff very courteous,helped with beeakfast also when son locked his key in his room they helped right away.
Cons: Parking limited because of construction going on. If we came in after 9 pm there was not any parking spaces.
4.6
Anonymous
Disappointing
solo traveller
08-05-2016
Pros: Close to downtown and cheap rates
Cons: The parking lot is full of construction equipment.
10.0
Linda
Exceptional
solo traveller
08-02-2016
Pros: Very professional in the office. Comfy room with kitchen. Good tv. Handy to downtown Louisville.
Cons: Steps up to the second floor not too clean.
5.8
Hzeki
Okay
solo traveller
07-29-2016
Pros: Clean,
Cons: No privacy , the resident at the next room was screeming with friends until 1:00AM, couldn't sleep, i was hearing every single of their words....the noise from outside from the street was horrible... Bad Bad Bad... not to mention check in experience, i spent at the desk almost 30 minutes....not professional ...I dont recommend at all
8.8
Sandra
Excellent
solo traveller
07-26-2016
Pros: The man at the front desk was very friendly and professional when I checked in.
Cons: I wish the ice machine in the building I was in had been working...
5.0
Yuki
Fair
family with young children
07-26-2016
Pros: We got two room,so inside door open we can go through room to room.just like home style service,I like that!!
Cons: One thing was disappoint,breakfast food very very poor, only yolgult and cereal.
4.6
Judith
Disappointing
solo traveller
07-18-2016
Pros: Bed was very comfy
Cons: Cleanliness. Veneer of update throughout hotel but old shabby peeking through everywhere. Price too high.
9.2
Rebecca
Wonderful
mature couple
07-14-2016
Pros: Mattress was the best!!!!
Cons: Due to all road construction is was a little difficult getting to the holel.
9.6
Bryan
Exceptional
young couple
07-14-2016
Pros: Breakfast was great. Staff was friendly
Cons: They were out of some of the commodities in the lobby. (Chips, Soda, etc)
2.5
Meiners
Poor
mature couple
07-10-2016
Pros:
Cons: Complications checking in, room was switched without notification, and without refund. Payed for this room that I did not stay in and ended up paying for another room with a different credit card.
7.5
David
Good
solo traveller
07-05-2016
Pros: Room was extremely clean and bed was comfortable. They provided things like dish soap. Nice having a stove, dishwasher, and sofa. TV cable and wi-fi were both very good. Well-located just across the river from Downtown Louisville.
Cons: Bathroom was in rough shape (caulking issues, cracked tub enclosure, loose toilet seat). Fridge made a really loud noise every time the compressor shut off. Breakfast area really crowded (but it was a holiday weekend). Seemed just a little pricey for what it was. If they give you the option, ask for the third floor.
9.0
Justin
Wonderful
Traveling as Couple
06-22-2016
Pros: The room was extremely nice and clean.
Cons: There was some remodeling going on, which was fine because I never heard any loud noises, but there was alot of miscellaneous staff working. You would see alot of workers who didnt want to be bothered with and I didn't know who to ask for help.
9.6
Matt
Exceptional
solo traveller
06-22-2016
Pros: Nice quite and secure with location to anything you need in and out, around Louisville
Cons: Renovations, and area construction. But this is only going to make it better in the long run
8.3
Anonymous
Very Good
mature couple
06-22-2016
Pros:
Cons: AC kept killing off and on. But most hotels ACs do this. Just hard on a light sleeper. But we love the spacious room. Would stay here again
10.0
Tim
Exceptional
Traveling as Couple
06-09-2016
Pros: The rooms was so spacious, comfortable, and felt like I was at home.
Cons:
8.8
Mechelle
Excellent
review category group of friends
06-06-2016
Pros: The staff were amazing, always ready to assist & transfer us to downtown Louisville & airport any time of day/night where ever we needed to travel, Hi to Roger, Sam, Greg, Gloria, Sarah & Rosie. The recommendation to try out Franco's Restaurant for some "soul food" was "spot on" & worth the bus ride (no. 18) down the Dixie Highway, Louisville, KY. And of course, the highlight was the Kentucky Derby on Saturday 7 May, had a ball, a visit to the Galt House Hotel is well worth it & the Ali Centre, we went there twice it was so good, RIP Mohammad Ali.
Cons:
5.0
Daryl
Fair
family with older children
05-24-2016
Pros:
Cons: hotel under renovation, no parking from const equipment. water leak in bathroom floor and black mold on wall. Bookings.com should have notified us of this. Definitely not worth the 220.00 per night we paid. A refund would be welcomed but not expected. Will not consider this hotel chain again.
8.3
Lorraine
Very Good
family with older children
05-22-2016
Pros: an area to have coffee in am on way out would b nice
Cons: not many dishes to utillise
6.0
James
Pleasant
Business Traveler
05-14-2016
Pros: The desk clerk that checked me in
Cons: A bit worn
10.0
Silver
Exceptional
family with older children
05-10-2016
Pros: Very friendly staff,clean ,ggreat location to Freedom Hall & Churchill Downs,ample breakfast, safe,good restaurants nearby.staff went out of their way for making it an enjoyable stay..highly recommend.
Cons: Really nothing... Very enjoyable stay
7.9
Frederick
Good
mature couple
05-05-2016
Pros: Small breakfast area; very good location and personable staff
Cons: Just the breakfast area proviision bed mattress worn
5.0
Verified Hotel Guest
Fair
Family with Young Children
05-02-2016
Pros: The location was extremely convenient to Louisville for our marathon race. The hotel even offered a shuttle the next morning to take people to the race. Rooms were average suites.
Cons: Middle of renovations with a strong paint odor--it bothered my pregnant wife, and it made it difficult to get to sleep. Appliances were old and damaged. The external door lock did not work, so someone had taped the lever to keep it unlocked (unnerving).
7.0
John
Good
Business Traveler
04-27-2016
Pros: The room itself was mostly clean; however, the telephone was filthy. The employees were friendly.
Cons: The exterior was dirty. They were full for a big event, an air show in the area, but the pool was dirty and not usable on a warm, sunny weekend. The property doesn't appear to have been well maintained; however, they appear to be starting a remodel.
9.2
Albert
Wonderful
solo traveller
04-26-2016
Pros: Nice property
Cons: None specifically
9.2
Thomas
Wonderful
mature couple
04-23-2016
Pros:
Cons: The breakfast is more like a snack. Better to skip.
10.0
Anonymous
Exceptional
young couple
04-15-2016
Pros: Clean and friendly
Cons: Upgrade
9.2
Stuart
Wonderful
mature couple
04-12-2016
Pros: Location , very close too the yum center , plenty of restaurants nearby , very pleased
Cons:
10.0
Lexie
Exceptional
young couple
04-12-2016
Pros: Good location
Cons:
9.2
Foodman960
Wonderful
mature couple
04-12-2016
Pros:
Cons: Need to replace mattress . Not very good!
9.2
Micah
Wonderful
mature couple
04-10-2016
Pros: Very close to yum center. Staff was incredible!
Cons: It was all pretty good. A hotel bar would be nice. But it was fine
5.0
Anonymous
Fair
solo traveller
03-29-2016
Pros: The room was spacious, bed was comfortable.
Cons: The front desk was not friendly, the breakfast was the worst I have ever had in a hotel. The coffee was disgusting, specially the one in the room. Guests were noisy and woke me up every single night. I found it offensive to have a bible in the room. This is a hotel, not a church. It made me feel like this is a "Christian only" hotel.
9.6
Desiree
Exceptional
solo traveller
03-23-2016
Pros: The staff as a whole was very friendly and customer oriented. Secondly, The room was extremely clean and comfortable. The kitchen area was equip to meet all ones needs away from home. Lastly thelocation was perfect for local dining
Cons: being accoustic by I believ head cleaning personnel after I entered into the room. It was very unprofessional to address a guest with the followiing Statemntëre you told to go into that room"
Totally unprofessional.
8.8
Katherine
Excellent
review category group of friends
03-18-2016
Pros: Loved the 2 bedroom suite...price was very reasonable. Being that there were two of us on business, the separate bedrooms provided the privacy we needed.
Cons: Better lobby set up with a more appealing continental breakfast. Exercise room way small and a bit stuffy. Ventillation or fans would be nice.
3.8
Rocky
Poor
mature couple
03-16-2016
Pros: It was close to the KFC yum center
Cons: Box springs had dark stains all down the side that was visible when pulling back the bedding , couch had white spills down the side ,really grossed us out! We would have left if not for the long drive home after the concert
8.3
Linda
Very Good
family with older children
03-08-2016
Pros:
Cons: hotel was being remodeled and smelled strongly of paint and lacquer. That was the only negative.
7.5
Katie
Good
review category group of friends
02-23-2016
Pros: The room ended up being a two bedroom fully equipped apartment.
Cons: Property is under construction and seems to be switching management. It was hard to find as my reservation was not advertised as a Hawthorn, but ultimately thats where we stayed.
9.2
Elizabeth
Wonderful
young couple
02-23-2016
Pros: I really liked the layout of the rooms. Definitely affordable and comfortable for the time I was staying there!
Cons: Update the rooms a little as far as fixtures go and carpet
10.0
Cynthia
Exceptional
mature couple
02-21-2016
Pros: Friendly staff, comfy bed & pillows and how awesome to have a little kitchen!
Cons:
7.5
Jasmine
Good
young couple
02-18-2016
Pros: I liked the bed it was extremely soft, I also like how it was set up with a kitchen.
Cons: When I first came in to check in I was treated very rudely by woman behind the desk. When I sarcastically told her " you're very nice today" she changed her attitude and apologized saying she was confused and had something on her mind.
5.0
Lisa
Fair
mature couple
02-16-2016
Pros: The property was nice but when we first checked in we took a shower. Someone tried to enter our room. Thankfully we had the lock on. We got very little rest. Doors slammed alol night long. Also poor sound insulation. We heard the people in the next room most of the night. Loud voices in the hall from around 11 pm to 4 am. Will never stay again.
Cons:
9.2
Michael
Wonderful
young couple
02-16-2016
Pros: When we arrived to our destination, they did not have our Reservation details. Booking.com had not faxed them to the Hotel. The Staff was super nice and upgraded us due to our wait.
Cons:
6.7
David
Pleasant
solo traveller
02-15-2016
Pros:
Cons: The couch needed to be cleaned ASAP!!!! Also a breakfast. I am aware that these were suites with kitchens however, other facilities with lower nightly room costs provide a more substantial breakfast.
7.9
Anonymous
Good
mature couple
01-18-2016
Pros: We enjoyed the kitchen. The staff was attentive and friendly.
Cons: The heater in our room didn't work, it was fixed immediately when reported.
10.0
Jerry
Exceptional
mature couple
01-11-2016
Pros: it was a very nice tay
Cons: it was all good
8.8
Shannon
Excellent
family with older children
01-04-2016
Pros: Excellent price for an excellent room, will definitely recommend to friends
Cons: Half roll of toilet paper and no extra rolls
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