This hotel is continuously updating throughout with contemporary furnishings. There is a limited-size breakfast area with new offerings, including hot items that rotate daily.
Smoke free premises. 50 units. 3 stories, interior corridors.
Cons: Nothing but they were 2 hotels next door with people asking you for stuff
10.0
Sonja
Exceptional
mature couple
08-12-2016
Pros: Bed like a cloud.
Cons: The first empression of one of the night shift coworkers or the manager. He wasn't to friendly not smiling at all!!
6.3
Beverly
Pleasant
mature couple
08-09-2016
Pros: Clean and comfortable bed
Cons: Somewhat shabby
Tub not very clean
5.0
Disappointed
Fair
family with young children
08-02-2016
Pros:
Cons: Pool. It was like swimming in salt water.
5.4
Cd
Fair
family with older children
07-19-2016
Pros: Free newspapers in the lobby each morning. Plenty of coffee packets in the room.
Cons: Had to change rooms, after unpacking, due to faulty A/C unit and non-working refrigerator. Room change = noisy upstairs neighbors. Bummer. Paid at a prepay rate and was then charged a second time. Big hassle trying to get a refund. Breakfast options did not change or vary. Bathrooms were REALLY small.
10.0
Victoria
Exceptional
Traveling as Couple
07-10-2016
Pros: Clean. Friendly staff
Cons: Over head noise Bed not comfortable
10.0
Breezy
Exceptional
family with young children
06-07-2016
Pros: The rooms was excellent i felt at home
Cons: Nothing everything great
7.1
Jessica
Good
young couple
05-30-2016
Pros: Room was clean and quite large.
Cons: Our room was an adjoining room.
7.1
Sheta
Good
solo traveller
05-27-2016
Pros: The room was nice and comfortable
Cons: The stain on the pillow and the low water pressure
9.6
Florida
Exceptional
young couple
05-22-2016
Pros:
Cons: That they didn't ask me if I was a reward member so I can get the points for my stay
10.0
Cheryl
Exceptional
family with older children
05-09-2016
Pros: Bed was superb
Cons: Nothing everything was awesome
8.3
Donald
Very Good
mature couple
04-30-2016
Pros: Food was good. No one asked why two men and one women was in same room that was a plus
Cons:
7.9
Jenny
Good
family with older children
04-23-2016
Pros: Breakfast was good had a good selection. Hotel staff where courtious. Room was clean, bathroom was clean, very nice towels.
Cons: Bathroom was small. Hottub jet/pump was to strong and over pumping made it unenjoyable to be in it.
10.0
Lauren
Exceptional
family with young children
04-13-2016
Pros: This is my second stay at this hotel and I absolutely love it! Very nice staff and environment. Right next to the mall and plenty of other shopping and eating establishments. I will be staying at this best western every time I am in Indiana.
Cons:
8.8
Christi
Excellent
family with young children
04-10-2016
Pros:
Cons: The jacuzzi was broke.
2.5
Mrs
Poor
family with young children
03-28-2016
Pros: They turned my family away. Said it was too many of us. We are a married couple 4 small children ages 3,7, & 8. I will not patronize any Best Western because of this.
Cons: Anything. They turned us away
4.6
Bobbi
Disappointing
family with young children
03-27-2016
Pros: Breakfast was ok, the bread (bagels,muffins) were hard most of the items that were supposed to be hot had to be reheated in the microwave because they were barely luke warm.
Cons: The hot tub wasn't working. They had someone there to work on something else had the side door open to the pool and let all kinds of freezing air in. Had to ask multiple times for it to be closed so my children wouldn't freeze. There was an incident at the motel 6 across the street that I had to call the cops for and made me rethink staying here ever again because I was actually fearing for my safety
3.3
David
Poor
family with young children
03-13-2016
Pros:
Cons: my room had roaches and the manager lied to me about it
4.6
Lea
Disappointing
family with older children
03-08-2016
Pros: Location
Cons: The pool water was cold. The rooms smelled of smoke even though I had to sign a paper saying I would not smoke and if I did there was a 200 cleaning fee. We reserved three suites and all of them were on different floors very inconvenient. It was not as nice as the pictures made it look. Very outdated..
5.4
Arturo
Fair
family with older children
03-01-2016
Pros: It was close to the facility I was visiting
Cons: Hot tub was broken, "heated" pool was freezing, breakfast was MINIMAL, beds weren't very comfortable
4.2
Ruby
Disappointing
mature couple
02-19-2016
Pros: Hotel was close by Star Plaza, shopping and different areas to eat.
Cons: Front desk service at check in time. Discovered bugs in room, when getting ready for an event. was late getting to event and had to move to first floor. which was an inconvenience.after returning to room that room was not cleaned.Dirty sheets on one of the beds and food on floor, when room was suppose to have been cleaned. I was not able to get money back for the price of room. no manager was available at all to hear complaints. we also needed to move for the third time and all rooms were booked. Husband got front desk clerk and he came back to see how the room,he was friendly. We always choose Best Western when traveling since they have high standards and never had a problem with rooms. After this bad experience, no Best Western is worth staying at .MONEY should not be an issue when customers are being put out of their room, due to BOARD OF HEALTH REGULATIONS. How would you feel if this was you or your family.
8.8
Matthew
Excellent
mature couple
02-07-2016
Pros: Staff was very helpful and friendly. Breakfast was good.
Cons: Hot tub did not work properly.
5.4
Roger
Fair
mature couple
02-05-2016
Pros: PARKING, NEAR INTERSTATE
Cons: UNFRIENDLY STAFF. UNAPPRECIATIVE OF MY BUSINESS.
FELT UNWELCOME.
NO EYE CONTACT, DID NOT SPEAK TO ME. NOTICED THEY DID ASSOCIATE WITH PEOPLE OF APPARENT MUSLIN FAITH. .
7.9
Joe
Good
mature couple
02-02-2016
Pros: Staff was great, very clean rooms.
Cons: Hot tub....needs adjustment and ugghh the rust! it was an absolute tsunami of water.
7.5
Colleen
Good
family with older children
01-31-2016
Pros: The staff is always great
Cons: Hot tub jets don't work right to high and have been that way for long time
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
01-26-2016
Pros: The front counter staff was friendly and knowledgeable. Even when a large group of children left puddles of water all over the lobby and near the elevator, he kept a smile and was mindful to alert us of the wet surfaces.
Cons: The heated pool was still pretty cold considering there were several people swimming in it. The whirlpool had stains and the jets spurted strangely so we didn't risk getting in.
5.0
Kenneth
Fair
young couple
12-29-2015
Pros: The hotel was very clean.
Cons: Way too much noise. Loud music in the parking lot after midnight and lots of doors slamming throughout the night. Also the linens were worn and dingy. Multiple guests complained about the linens.
8.8
Big
Excellent
family with older children
12-25-2015
Pros: Nice and clean.
Cons: One staff member solemn and no smile at all.
4.2
Kimberly
Disappointing
mature couple
11-30-2015
Pros:
Cons: Bed too soft, soiled couch, no coffee pot, needs renovating
10.0
Sharon
Exceptional
mature couple
11-25-2015
Pros: Laat minute stop on our journey to Ohio. Great lication and overall we were very happy with stay.
Cons:
6.7
Joan
Pleasant
review category group of friends
11-24-2015
Pros: Staff was very friendly
Cons: Ice was not removed from the parking lot , or salt put down, very slippery.
Hotel needs an update .... renovation
9.2
Jeffrey
Wonderful
mature couple
11-18-2015
Pros: Very well managed by the Patel family.
Cons: Nothing negative.
9.6
Anita
Exceptional
solo traveller
11-17-2015
Pros:
Cons: Although the directions on Mapquest were very good, the street access is a little complicated.
7.1
Melindy
Good
mature couple
10-17-2015
Pros: Location. Near highway, restaurants and shopping.
Cons: Price
9.2
Tanesha
Wonderful
family with young children
10-13-2015
Pros: Breakfast in the lobby was nice!
Cons:
10.0
Roxanne
Exceptional
Traveling as Couple
09-09-2015
Pros:
Cons: Very small area for breakfast
7.9
Candy
Good
mature couple
08-20-2015
Pros: Staff friendly/helpful, good location, comfort
Cons: Dingy comforter on bed with yellow stain on it… prefer clean bedding!
7.9
Illinois2
Good
mature couple
08-11-2015
Pros: Romm and hotel was very clean.
Cons: They need to get different food eggs had no taste to them. Need more assortment of fruits. Butter was so hard was not able to spread on waffles so you had chunks of butter on toast and waffles.
10.0
Tauri
Exceptional
young couple
08-06-2015
Pros: Everything!! Great stay
Cons:
7.5
Deanna803
Good
solo traveller
07-25-2015
Pros:
Cons: Wifi didn't work.
9.2
Zachy
Wonderful
solo traveller
07-23-2015
Pros: Clean, friendly, good location, great value, safe!
Cons:
7.5
Hector
Good
family with older children
07-21-2015
Pros: Comfortable and clean
Cons: Slow WiFi. Small breakfast area
8.8
Karen
Excellent
family with older children
06-16-2015
Pros: Clean rooms
Cons: Small breakfast area.
8.8
Bggroup
Excellent
family with older children
06-09-2015
Pros: Great location for my needs on this weekend trip though any of the hotels in this area would have been the same for convenience. Clean and maintain with a decent breakfast.
Cons: AC unit right next to bed blows directly on you.
9.2
Curtis
Wonderful
review category group of friends
06-01-2015
Pros: Nice welcome and good breakfast.
Cons:
6.3
Jeff
Pleasant
mature couple
05-26-2015
Pros: Night staff was great, day staff not so much
Cons: We were on the ground floor and every time someone flushed a commode you could hear it through the walls. Kept waking us up and the mattress was very very firm. No rest.
7.1
Pamela
Good
family with older children
05-23-2015
Pros: Breakfast
Cons:
4.6
Mrs
Disappointing
review category group of friends
05-21-2015
Pros: The hotel is ok
Cons: It seems they had a towel limit because you could not have note than 3 towels at a time. The hot tub was broken and ice cold. No comp for inconvenience. It is my 30th birthday and ten year anniversary. I am disappointed in this hotel. I came for the hot tub.
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