Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Updated, well-appointed guest rooms are featured at this modest property located very close to the Ball State University stadium.
Smoke free premises. 57 units. 2 stories (no elevator), interior corridors. Accessibility (Call).
they need to hire more cuz he was the same man for 24 hrs wow
Pros: friendly
Cons: Wifi slow and breakfast was not bad !
8.0
Anonymous
Very Good
07-21-2017
Pros: Loved the pool, hot tub and easy location.
Cons: The room decor was a little dated, the soda machine was not working correctly, the hallways were really hot, like there was no air on.
5.0
Anonymous
Fair
07-21-2017
Pros: Location
Cons: Beds were small. They only had one person to do breakfast and she didn't even know how to make coffee (first day on the job).
10.0
Anonymous
Exceptional
07-21-2017
Pros: Staff was pleasant, hotel was very clean. Pool and spa area were very nice. Great location, close to everything!
Cons:
4.0
Anonymous
Disappointing
07-21-2017
Pros: it was near where I needed to be
Cons: the bed was not comfortable. check in took too long.
7.0
Anonymous
Good
07-21-2017
Pros: The pool is pretty amazing.
Cons: Half of the outside doors DO NOT WORK. It's very annoying.
8.0
Anonymous
Very Good
07-21-2017
Pros: My daughter is about to attend Ball State University. Therefore, the location was extremely close, which was perfect.
Cons: The breakfast was adequate, but could have been better.
10.0
Anonymous
Exceptional
07-21-2017
Pros: I live in Chicago and my son attends Ball State University. When I visit I always stay here because its 5 mins from the campus. Wish they served full breakfast, they only offer grab and go.
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros: clean rooms
Cons: hot tub had a black line of scum around the top
8.0
Anonymous
Very Good
07-21-2017
Pros: Shower, bed comfort, breakfast
Cons: Old, dirty lobby
7.0
Anonymous
Good
07-21-2017
Pros: Location was convenient.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was very nice and helpful. I accidentally left a blanket and pajamas there and when I called they had them for Me. But beyond that all My dealings with the staff was courteous and professional.
Cons: not really
10.0
Anonymous
Exceptional
07-21-2017
Pros: Friendly staff, clean room, comfortable bed
Cons: No exercise room
6.0
Anonymous
Pleasant
07-21-2017
Pros: Location
Cons: Room did not feel clean. There was a terrible odor but couldn't determine from where it was coming. Bedding was worn out.
4.0
Anonymous
Disappointing
07-21-2017
Pros: Easy to find.
Cons: Comp breakfast was hardly edible
5.0
Anonymous
Fair
07-21-2017
Pros: The swimming pool was nice
Cons: Hot Tub is non functioning super cold 82F degrees. Was told it had been cleaned, 12 hours later still cold Pool area is non heated super cold exhaust fan pulls heat out off of pool. Water in the hall carpet in front of maintenance. Beds are doubles
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean and very personable staff.
Cons: Room was very small.
4.0
Anonymous
Disappointing
07-21-2017
Pros: Parking lighted well.
Cons: The smell of the hallway was not pleasant and the towels also had an odor.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Price. The indoor pool area looked nice.
Cons: The quality and selections of their breakfast seemed lower than other Best Westerns I've stayed in. The second floor is accessible by stairs only.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location and what you get for the price. Affordable and the staff is super nice.
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: The cleaning/breakfast lady was fantastic!
Cons:
10.0
Anonymous
Exceptional
07-05-2017
I would not stay anywhere...
Pros: The location was perfect for visiting my family. It's very close to restaurants and stores. The people that work there were very friendly and accommodating. The room was very nice and they have a great indoor pool. They take great care of the facility and the price is much less than the other motels in town. I have stayed at almost all of the motels in town and this is the best deal for the money by far. The front desk even allowed me to change my reservation date due to the fact that I was running a day behind and they didn't charge me anything to do so. I won't stay anywhere else in the future.
Cons: I can't think of anything that could have been much better, except for the fact that I didn't see an elevator. However, it's only 2 stories tall.
9.6
Anonymous
Exceptional
07-02-2017
Would stay again if in...
Pros: Very pleasant staff, helpful and were attentive at breakfast keep food supplied.
Cons:
9.6
Anonymous
Exceptional
06-26-2017
Comfortable spot in close proximity...
Pros: Short distance to Ball State University. Good price and ease of access.
Cons: n/a
5.8
Anonymous
Okay
06-25-2017
Old, dark, and hot hotel
Pros: Property was very clean
Cons: Old and dark facilites. Whole hotel was HOT. When we got to our room, it was roasting in there. Took a while for the a/c to cool it down. Location is next to an abandoned business/parking lot. Bed was hard. Not a desirable place. We won't be back.
7.5
Anonymous
Good
06-14-2017
Friendly staff and clean room.
Pros: Staff was friendly, room was clean,pool was clean
Cons: Air conditioning wasn't very cold,door to the room was hard to open,the refrigerator tipped every time the door was open ,hot tub was dirty around the inside .
7.9
Anonymous
Good
06-13-2017
No elevator
Pros: The lady serving the food was fantastic. Loved her.
Cons: The billing for our family was difficult - I reserved four rooms and the paying for these rooms became confusing,. I think most of the problem was with me - evidently I did not make myself clear as to whom was paying,
9.2
Anonymous
Wonderful
06-11-2017
Wonderful
Pros: Everything. Was great pool and facilities were clean
Cons:
8.3
Anonymous
Very Good
05-30-2017
Very good
Pros: Went to bkfst at 9:45 when it was over at 9:30, had eggs and sausage let, put some on a plate, not asking for anything special because we knew the window was closed. Try to sit down because we had a 2yo but the server said oh no this area is CLOSED. With her nasty attitude we didn't even go that way for the next two days of our stay.
Cons: Cook/server was not friendly at all!
10.0
Anonymous
Exceptional
05-29-2017
Exceptional
Pros:
Cons: Bed was rock hard would have liked a little softer bed.
8.3
Anonymous
Very Good
05-26-2017
Graduation BSU#17
Pros: Good price for this hotel.
Cons: Needed to be updated.
10.0
Anonymous
Exceptional
05-05-2017
Good stay
Pros: Clean pool and spa were great
Cons: We only soent the one night so we didnt find anything wrong
8.3
Anonymous
Very Good
04-24-2017
a pleasant experience
Pros: Breakfast was excellent staff was very pleasant. We picked a night that must have been kids night out so we did not go to the pool or hot tub. We were there for relaxing they were there for fun. Not a problem just a comment. I wish I was young lol
Cons: We came in from a night out and found that the door to outside did not lock so no key was needed to enter. That seemed a little unsafe.
7.5
Anonymous
Good
04-07-2017
Good
Pros: Very happy with our stay. We have stayed here in the past and would stay again.And excellent location to the town.
Cons: The pancake maker quit working.Nothing else.
7.5
Anonymous
Good
02-19-2017
Good
Pros: Clean
Cons: Dated
9.2
Anonymous
Wonderful
01-28-2017
enjoyed this hotel
Pros: everything. easy to get in and out, room wasn't too far from the entrances, lots of doors to use and parking around every side of the building. Breakfast was really good, employees were nice and helpful.
Cons: The bathrooms are super small. Sink and mirror outside the room with the tub and toilet.
10.0
Anonymous
Exceptional
01-16-2017
Exceptional
Pros:
Cons: Could not get on the wifi
10.0
Anonymous
Exceptional
10-31-2016
Fall Break stay
Pros: It was just off the main drag thru Muncie yet there was very little traffic noise. Clean & nicely presented property and rooms. Beds were nice and comfy! Conveniently located by Ball State University. Had restaurants nearby and the mall just down the road a few miles
Cons: This was really beyond their control but was disappointed that the first 2 nights of a 3 day stay I wasn't able to use the hot tub b/c the heater wasn't working. That was really my only dissatisfaction but as previously stated it really wasn't their fault...after all how can one predict when the heater in a hot tub will go out?! Overall it was an awesome hotel with great rates!!
9.6
Anonymous
Exceptional
10-10-2016
Clean, comfortable, quiet, great breakfast,...
Pros: Hotel was clean and in a good location. Everything worked as it should and slept comfortably. Breakfast was good. Had eggs and meat in addition to all the other normal things. Had a computer and printer in the lobby which I used and it worked well.
Cons: The jacuzzi was out of order. Frustrating. But that seems to be common problem in many hotels.
7.5
Anonymous
Good
10-01-2016
Excellent value for money and...
Pros: Excellent value for money, good location and lovely complimentary breakfast
Cons: Their facilities are a little outdated and my car headlight was broken by a vandalist during the night,, there were some young mechanic guests smoking weed in the parking lot chatting until very late
8.8
Anonymous
Excellent
09-20-2016
Ball State Family Weekend
Pros: The manager Jerrod is always super nice and helpful!! It is comforting coming back year after year and seeing that he is still with Best Western!!
Cons: The hallways were outrageously hot in temperature. It was extremely uncomfortable carrying our luggage in and out and even just walking thru the hotel.
6.7
Anonymous
Pleasant
09-01-2016
Pleasant
Pros:
Cons: Bed was awful
5.0
Anonymous
Fair
08-28-2016
Wouldn't stay there again or...
Pros: Not much, was fairly clean
Cons: It was old, and out of date, ugly. Not welcoming.
8.3
Anonymous
Very Good
08-21-2016
IMPROVEMENTS
Pros: They have done some remodeling since last visit. Very nice. The pool was working, the grandkids were thrilled. Staff very friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
08-21-2016
We had a nice stay....
Pros: Nice, clean and convenient
Cons: More pillows. Pillows were comfortable just small
10.0
Anonymous
Exceptional
08-21-2016
Great Stay
Pros:
Cons: Breakfast-pancake machine wasn't working. The eggs needed salt and there were no salt packets anywhere.
There should be more than 1 desk clerk. There was only one clerk who was always occupied on the phone which took longer for check in or check out.
7.1
Anonymous
Good
08-16-2016
Good
Pros:
Cons: I ask the housekeeper to clean our room told her we were going to be gone 2 hours we were gone 2.5 hrs and our room never got cleaned.Save that tip money. Had to get coffee and towels.
5.4
Anonymous
Fair
08-10-2016
Blood on sheets
Pros: The pool was nice..
Cons: I didnt like the fact the manager jarrod called me with an attitude orthat the room was hot and that we had to ask for a fan atleast and didntlike the fact that there was blood on the sheet under the pillow...worstpart was when I called to talk to the GM/Owner about issues and factthat his manager didnt even apologize,he himself didnt even apologize.
10.0
Anonymous
Exceptional
08-02-2016
One of the best hotels...
Pros: This was a very clean facility with excellent customer service. We will most definitely go back to stay.
Cons:
9.2
Anonymous
Wonderful
07-11-2016
Nice Stay
Pros: It was a nice quiet stay. The rooms had additional features of a microwave, and refrigerator. The staff were very helpful. The breakfast was good.
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