Contemporary and updated guest rooms are featured at this modest property located very close to the Ball State University stadium.
Smoke free premises. 57 units. 2 stories (no elevator), interior corridors. Accessibility (Call).
Pros: Everything appeared to be clean and in order
Cons: Bed bug was found in one bed and my husband was bitten resulting in several welts on his body.we checked out early
8.8
Linda
Excellent
family with older children
09-20-2016
Pros: The manager Jerrod is always super nice and helpful!! It is comforting coming back year after year and seeing that he is still with Best Western!!
Cons: The hallways were outrageously hot in temperature. It was extremely uncomfortable carrying our luggage in and out and even just walking thru the hotel.
6.7
Frank
Pleasant
young couple
09-01-2016
Pros:
Cons: Bed was awful
5.0
Judi
Fair
mature couple
08-28-2016
Pros: Not much, was fairly clean
Cons: It was old, and out of date, ugly. Not welcoming.
5.0
Erin
Fair
Traveling as Couple
08-24-2016
Pros: Easy to do location right near Ball State.
Cons: Breakfast was subpar. No waffles or anything. Pancake machine was "out of order" but I think they just chose not to make it available. Saw them make eggs in a dirty microwave bowl,after I had some. Regretted even going to breakfast. Dated- no elevator.
6.0
Lorelee
Pleasant
Solo Traveler
08-22-2016
Pros: clean rooms
Cons: hot tub had a black line of scum around the top
10.0
Verified Hotel Guest
Exceptional
08-21-2016
Pros: I live in Chicago and my son attends Ball State University. When I visit I always stay here because its 5 mins from the campus. Wish they served full breakfast, they only offer grab and go.
Cons:
8.3
Denise
Very Good
family with young children
08-21-2016
Pros: They have done some remodeling since last visit. Very nice. The pool was working, the grandkids were thrilled. Staff very friendly and helpful.
Cons:
10.0
Amanda
Exceptional
mature couple
08-21-2016
Pros: Nice, clean and convenient
Cons: More pillows. Pillows were comfortable just small
10.0
Another
Exceptional
family with older children
08-21-2016
Pros:
Cons: Breakfast-pancake machine wasn't working. The eggs needed salt and there were no salt packets anywhere.
There should be more than 1 desk clerk. There was only one clerk who was always occupied on the phone which took longer for check in or check out.
7.1
Linda
Good
mature couple
08-16-2016
Pros:
Cons: I ask the housekeeper to clean our room told her we were going to be gone 2 hours we were gone 2.5 hrs and our room never got cleaned.Save that tip money. Had to get coffee and towels.
5.4
Christa
Fair
review category group of friends
08-10-2016
Pros: The pool was nice..
Cons: I didnt like the fact the manager jarrod called me with an attitude orthat the room was hot and that we had to ask for a fan atleast and didntlike the fact that there was blood on the sheet under the pillow...worstpart was when I called to talk to the GM/Owner about issues and factthat his manager didnt even apologize,he himself didnt even apologize.
8.0
Scott
Very Good
Family with Young Children
08-09-2016
Pros: Nice hotel, good location, nice and clean.
Cons: We were given a 2nd floor room that was very hot. Checked in late and just wanted a good nights sleep. The second shift front desk person was not very helpful at all. After a new person took over for him, she took care of us and we got a better room.
10.0
Kelly
Exceptional
family with young children
08-02-2016
Pros: This was a very clean facility with excellent customer service. We will most definitely go back to stay.
Cons:
9.2
Steven
Wonderful
family with older children
07-11-2016
Pros: It was a nice quiet stay. The rooms had additional features of a microwave, and refrigerator. The staff were very helpful. The breakfast was good.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-10-2016
Pros: It has everything needed and a decent breakfast. Pool area was clean and more than a small rectangle pool that many hotels at this level have
Cons:
9.0
Dale
Wonderful
Solo Traveler
07-08-2016
Pros: Everything was great except the maid. Didn't clean room, or make bed, but took tip?
Cons:
7.9
Destiny
Good
family with older children
06-18-2016
Pros: It was a nice clean comfortable stay for a decent price.
Cons: There was no microwave in the room. It was a bit of an inconvience.
7.9
Anonymous
Good
young couple
06-14-2016
Pros: The room was nice and the air conditioner worked wonderfully. Members of the staff were very kind and easy to speak with. We were able to watch movies on the tv since it had an hdmi hook up, which was very nice and made the room more like home.
Cons: This isn't the staff or hotels fault, but the second night of our stay there was a lot of commotion outside of our room going on until 3-4am. We did call but the night staff was apparently new and didn't know how to handle the situation.
9.2
Ashley
Wonderful
young couple
05-30-2016
Pros: the breakfast in pool area.
Cons: n/a
7.5
Tennessee
Good
review category group of friends
04-30-2016
Pros: Quick walk to ball state softball field. Close to shopping.
Cons: Had a minor issue with 1 employee entering our room without knocking. Issue was quickly resolved
10.0
Melissa
Exceptional
family with older children
04-04-2016
Pros: The breakfast was great.
Cons: We were right by the stairs so it was a bit noisy. Once I went to sleep I slept great.
4.0
Verified Hotel Guest
Disappointing
Business Traveler
03-21-2016
Pros: it was near where I needed to be
Cons: the bed was not comfortable. check in took too long.
6.7
Ellen
Pleasant
review category group of friends
02-28-2016
Pros: The bed room was clean and comfy.
Cons: The vending machines didn't work and our keys wouldn't work on the outside doors so we kept having to enter through the front door of the hotel. It was really inconvenient.
4.2
Tammy
Disappointing
solo traveller
02-22-2016
Pros: Very noise. We were in the room next to the door leading to the outside. The door slammed shut every time people went in and out.
Cons: Staff was nice
10.0
Cheryl
Exceptional
solo traveller
11-28-2015
Pros: The Manager was very friendly and very helpful. There was a problem with my reservation (he did not receive an email from booking.com), but he took care of the matter very quickly. Housekeeping staff also very friendly, helpful. Pool area clean and nice as well.
Cons: Breakfast, but this is more due to the fact that it can be difficult to serve certain items (such as eggs and sausage) that don't have a rubbery consistency. There were plenty of other things to choose from, area clean and well stocked even though busy
8.0
Charles
Very Good
Traveling as Couple
09-09-2015
Pros: Loved the pool, hot tub and easy location.
Cons: The room decor was a little dated, the soda machine was not working correctly, the hallways were really hot, like there was no air on.
2.9
Nonameforyou
Poor
solo traveller
08-13-2015
Pros: Nothing!
Cons: Rude, inept staff. Facilities were in need of repair. Dirty.
5.8
N/a
Okay
young couple
08-12-2015
Pros:
Cons: bed linen and towels not very clean and needed to request fresh towels
5.4
Paul
Fair
mature couple
08-03-2015
Pros: Breakfast was very good.
Cons: Air conditioner in room was very noisy and got worse late at night - acted like it was freezing up - basically, it is worn out. Twice, I got up in the very early AM to just shut it off. Spoke to the manager, but nothing happened.
6.7
Anonymous
Pleasant
review category group of friends
04-07-2015
Pros: We liked the pool and spa really well. My daughter had a pool birthday party and they had a great time!
Cons: I didn't like that there was no notification on website stating that there is a $5.00 charge for guests (visitors) to swim. I also feel that the front desk clerk needs to be friendlier. He always had a attitude when I would ask questions.
9.2
Jadyne
Wonderful
family with older children
01-27-2015
Pros: we were treated well
Cons:
4.6
Susan
Disappointing
mature couple
11-18-2014
Pros:
Cons: It was filthy! Dust bunnies in corner of carpet in room. Utility door was open for housekeeping and trash all over floor. Front desk person was wearing a wrinkled shirt, with food stains on front!
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