The beautiful lobby houses a lounge area offering for-purchase appetizers in the evenings. Guest rooms feature excellent amenities. Find such in-room amenities as a 42-inch HDTV, triple sheeting with duvets, a wet bar with a microwave and a mini-fridge and a granite bathroom vanity.
Smoke free premises. 67 units. 4 stories, interior corridors. Accessibility (Call).
Cons: I was charged a different rate than listed on booking.com. Much more expensive than listed.
6.7
Brandi
Pleasant
young couple
08-11-2016
Pros: Breakfast was decent and everyone from the front desk to the breakfast attendant were friendly.
Cons: The pillows were really thick. Perhaps you could still have 4 pillows but have 2 that are flat and 2 that are fluffy. There was trash in our trashcan upon arrival an empty box and a wrapper of some sort.
1.0
Timothy
Very Poor
Family with Young Children
08-09-2016
Pros:
Cons: When we arrived, we were told the motel had been sold out for 3 months, and they had moved our reservation to Quality Inn across the street. We were not contacted or advised. My daughter had booked a room in the motel the same day- was given a room.
5.4
Edward
Fair
mature couple
08-05-2016
Pros:
Cons: Serious water supply problems. Very hot water and virtually no cold water
9.6
April
Exceptional
young couple
07-16-2016
Pros: The cleaning people left a friendly note that they hope we enjoy our stay.
Cons: Had to wait on the biscuits for 20 min. Once I asked someone they took care of it.
10.0
Teresa
Exceptional
family with older children
06-23-2016
Pros: Rooms were clean and comfortable
Cons:
9.0
Matthew
Wonderful
Traveling as Couple
06-19-2016
Pros: Everything was really good!!! This is a must stay location...
Cons: Nothing.
10.0
Sharon
Exceptional
young couple
06-19-2016
Pros: The rooms bed was comfortable and clean
Cons: It was all great
10.0
Sumit
Exceptional
Family with Young Children
06-12-2016
Pros: New carpet. Spacious and comfortable rooms. TV and appliances are in excellent condition. Excellent breakfast and courteous employees. This hotel is surrounded by a variety of restaurants making it easy to dine out.
Cons: Nothing.
9.2
Anonymous
Wonderful
review category group of friends
06-06-2016
Pros: Location, cleanliness, comfort
Cons: Booked hotel via Booking.com. Multiple deposits were taken (instead of just one) after several conversations these were returned. Bill was calculated incorrectly but luckliy I had the hindsight to check this the night before departure.
7.5
John
Good
family with older children
06-02-2016
Pros: Staff was friendly
Cons: Had reserved one room the two queen beds. Was advised since booking.com did not provide the specifics of the reservation to the hotel, I got a room with one bed and a fold out couch. They did reduce the room rate but makes me question using Booking.com.
8.8
David
Excellent
review category group of friends
05-31-2016
Pros: excellent location... very clean and well maintained
Cons: Breakfast (eg: Omelettes) were cold
10.0
Thayer
Exceptional
mature couple
05-31-2016
Pros: We loved the large room, comfy bed and close proximity to everything.
Cons: No complaints!
5.0
Anonymous
Fair
mature couple
05-16-2016
Pros:
Cons: Lamp broken. Tub didn't drain and was never repaired over the 3 days. Bedding was not supplied for the fold-out couch. We had to call down for bedding. Took 2 trips to get a complete set of sheets and blanket.
9.0
Anthony
Wonderful
05-02-2016
Pros: Nice modern decor
Cons: Bathroom sink wasn't wiped out..Dirty water stains were visible on right side of sink. The carpet leading into bathroom was pulling loose at ceramic tile transition.
7.1
Tre
Good
young couple
04-04-2016
Pros:
Cons: Could not connect anything to the Tv
3.0
Shelley
Poor
Family with Young Children
03-15-2016
Pros: Staff was pleasant
Cons: Bathroom was filthy! Shower had not been cleaned, and hair was all over the tub! Shower drain didn't work, and we had to put soap bar under it to keep it open. Air unit didn't work until staff came up and fixed it. Hair dryer was broke as well.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
03-15-2016
Pros: modern decor and clean
Cons: Very noisy air conditioning/heating unit in the room.
7.1
Donald
Good
solo traveller
12-17-2015
Pros: Near the Airport
Cons: Bed was so poorly made up that I thought it had not been changed. I was tired so just took a whiff of the sheets and decided to stay put. I was surprised when I tried to place some paper in the wastebasket near the fridge to find it crammed completely full.
My telephone appeared to have a lock on 800 numbers and the receptionists did not know how to release it. She dialed the 800 number for me and I proceeded. By the morning it was cleared. The receptionist was pleasant as helpful as she could be.
6.0
Verified Hotel Guest
Pleasant
Senior Traveler
12-01-2015
Pros:
Cons: This room needed cleaning! Trash in the bathroom wastebasket! Tile floor had visible dirty bare footprints on the floor! A huge crawling bug on the bathroom floor! If it was not so late & we were not so tired, we would have asked for a room change!
7.5
David
Good
mature couple
11-21-2015
Pros: room was large, comfortable beds, reasonable size bathroom, lots of power outlets around room. good value for money.
Cons: location 15 minute drive to airport; coming from indianapolis, location a bit difficult to find.
10.0
Jon
Exceptional
Traveling as Couple
11-16-2015
Pros: They overbooked, then upgraded our room as an apology
Cons: couple maintenance things, hot tub jets and fridge didnt work, but still far and above a great stay
7.0
Bobby
Good
Solo Traveler
10-29-2015
Pros: The location of the hotel was great! Made for an easy drive to the airport.
Cons: There were a couple things that were sketchy. First, the room that I had selected was not what I received. Secondly, the bathroom shower, you could tell that there had been a major leak and the ceiling was haphazardly patched up.
10.0
Bonnie
Exceptional
Group Traveler
10-27-2015
Pros: Location is great for visiting Indy as it is just off I70. The hotel was super clean and loved the waffle maker for breakfast. Our extended family loved sitting in the lobby and watching the three TVs while catching on family news.
Cons: The hot tub had been removed.
10.0
Clifford
Exceptional
Business Traveler
10-17-2015
Pros: New and clean. Excellent staff. Comfortable
Cons:
8.0
Karen
Very Good
Solo Traveler
10-08-2015
I feel it was an excellent value for the price
Pros: The spaciousness of the room was outstanding
Cons:
8.0
Joseph
Very Good
Solo Traveler
07-31-2015
Pros:
Cons: The AC unit was loud and it was annoying that it ran off-and-on. I wish it had a continuous fan setting.
10.0
Mary
Exceptional
solo traveller
07-23-2015
Pros: Beautiful spacious and clean room! Front desk staff and breakfast staff were quite friendly and informative.
Cons:
6.3
Cornelia
Pleasant
family with older children
07-16-2015
Pros: Breakfast was excellent!
Lovely, comfy beds.
Cons: 1) Very slow on airport shuttle pick-up (40 min)
2) Pool was drained and closed.
3) Bar was closed.
4) More upscale, professional dress was needed for one particular front desk employee.
5) Reading lamp's bulb needed replacing.
If I had paid full price, without discount, I would have truly been disappointed. This is a hotel that receives a lot of business folk. Needed to be more on top of their game.
7.1
Anonymous
Good
review category group of friends
07-14-2015
Pros: Good hotel. The front desk lady was soooo old and not nice. She did not fit in the beautiful hotel space. She acted like our checking in was annoying. Room was nice and clean.
Cons:
5.8
Anonymous
Okay
family with older children
07-07-2015
Pros: Price and convenient location and what I thought I was going to get as far as two queen beds.
Cons: King bed and pull out was not what I reserved. Bed covers were dirty as was carpet. I had to request pull out bed dressings when I had reserved for four people.
8.8
Jeffrey
Excellent
mature couple
06-30-2015
Pros: Great breakfast
Cons: A lot of kids running up and down hallway. Parents didn't stopthem
3.8
Kris
Poor
solo traveller
06-27-2015
Pros: I liked that it was newly renovated but that was about it.
Cons: I had a 2 day business trip in Indianapolis this week and needed tofind a reasonably priced room. I chose this because of the location andthe fact that it was newly renovated but that was about it. First off,I reserved this hotel online. When I check in the older lady with longhair in a pony tail asked if I wanted to keep it on my visa and I saidno and handed her my mastercard. She took my card, did a few things onthe computer, laid my card on the counter, handed my card back and Ispecifically asked her if she put it on this card and she said yes.When I got my slip under the door on the day of checkout, I saw that itwas not the case. She did not change anything. I had ants on the wallsin my room near the desk, trash and window. Housekeeping left a noteafter day one saying they could not clean my counters or the bed. Mypast experience at other competitors have always just worked around mystuff. I had a throw blanket and small pillow on the bed. They did notrun the sweeper either. They gave me towels and shampoo and soap. Iwanted to buy a water bottle on the way out and they only had a fewbottles of pop for sale in the food pantry. It does not take much moneyto provide water as an option to purchase in your little food area. Itwas definitely no $100/night hotel. Should be $70-80/night atmost. Will not return, sorry but you have a nicer facility, you have tostart working on the customer service that your competitors are muchbetter at.
10.0
Anonymous
Exceptional
review category group of friends
05-26-2015
Pros: Hotel was newly updated and very nice.
Cons: There was some confusion about airport pickup, but in the end the hotel arranged for a taxi cab to pick us up and all was good.
10.0
Randy
Exceptional
mature couple
05-10-2015
Pros: Newly remodeled. Like white bedding.
Cons:
5.8
Roger
Okay
mature couple
05-04-2015
Pros: Nice free breakfast. Staff very friendly
Cons: The walls on first floor were so thin could hear guy next store snoring. At 5 in the morning people above us were so loud we couldn't sleep. Do not stay on first floor
7.5
Riverratsdeluxe
Good
mature couple
04-04-2015
Pros: The bed was very comfy
Cons: The temp was hard to adjust and the halls were noisy
6.7
Anonymous
Pleasant
family with young children
03-28-2015
Pros: Room was nice . Pool area was nice but small
Cons: Loud AC, heard people above easily,
9.2
Tim
Wonderful
mature couple
03-09-2015
Pros: Comfort and excellent breakfast each morning. cook was very nice every morning to all the residence. I rate her at a A+
Cons: plug in in the bathroom didn't work and tv remote would not turn channels on tv
10.0
Cornelia
Exceptional
solo traveller
02-18-2015
Pros: Excellent breakfast bar with very friendly staff.
Accommodating, inviting me to use the pool after hours if I wanted.
Cons: Stairwell very dirty with mud all over the carpet. Not the cleaning staff's fault as there was a construction crew leaving the mess. Didn't give the staff enough time to clean up before guests started using the stairwell.
8.8
Gwendolyn
Excellent
solo traveller
02-18-2015
Pros: The bed was very comfortable. The breakfast bar was equipped with plenty of healthy foods to choose from.
Cons: Upon arrival, the revolving entrance door did not function properly.
9.6
Mark
Exceptional
mature couple
02-14-2015
Pros:
Cons: Room refrigerator was very loud
6.3
Anonymous
Pleasant
family with young children
02-12-2015
Pros:
Cons: All the housekeepers go out during break and smoke Marijuana in a blue and gray full size van. Witnessed it several times
6.3
Kristen
Pleasant
young couple
01-20-2015
Pros: The hotel was very clean and comfortable. We had a great night's sleep and loved the design of the room.
Cons: The front desk staff were unfriendly and in fact barely spoke to us. When we first came in to check in, the young lady at the front desk ignored us even though we were the only ones there and proceeded to take a phone call with her manager while we stood and waited. There was no greeting whatsoever when we walked in, not even to acknowledge our presence. After I told her our name and our reservation, I thought she could not locate it in her computer because she stared at the screen for at least two minutes without uttering a word to us or ever making eye contact, before finally handing us the keys with again barely a syllable. I chalked it up to her maybe being new or having a bad day, however, upon check out the next morning, a different young lady acted in much the same manner. She came to the desk from a back room when we approached, gave us what can best be described as a "dirty look", and then waited for us to say we were checking out. Again, she offered no greeting and acted like we were disturbing her. The gentleman who was manning the bar area the night before was very friendly and helpful as was the gentleman working the breakfast bar the following morning. It appears that the front desk staff needs some lessons in hospitality especially considering they are in the hospitality business. I am not necessarily someone who needs overly friendly chit chat, however, simple greetings and acknowledgments should not be too much to ask. The other negatives would be the breakfast food was pretty much disgusting, as the bacon was not even fully cooked and the bar had very little to offer, including not even having the ingredients for drinks they were advertising as specials.
8.3
James
Very Good
solo traveller
12-23-2014
Pros:
Cons: Multiple room charges via internet registration
10.0
Marci
Exceptional
family with young children
12-02-2014
Pros: Everything from the decor, cleanliness, staff, and breakfast was all perfect!! Great stay!
Cons: Nothing!
7.1
Donna
Good
mature couple
11-18-2014
Pros: The decor was very nice . It was hard to control the temperature.
Cons: the noise from doors opening and shutting late. The noise from the heater/ air conditioner. The cleanliness left a lot to be desired.
9.2
William
Wonderful
mature couple
10-27-2014
Pros: Clean and comfortable accommodation. Easy access from IndianapolisAirport. Good selection at breakfast. Excellent en suite shower room.
Cons:
8.8
Deborah
Excellent
mature couple
10-22-2014
Pros: Good location for going to airport and leaving vehicle. Restaurants very closeby. Has shuttle service. Hotel is very clean. Decorated pretty. Vessel sinks and wall coverings are great. Comfortable beds. We had a very friendly shuttle driver on return trip.
Cons: The parking your vehicle really is NOT free as advertised. I had to pay a surcharge for parking 5 days so price quoted was different than what I booked. Upon arrival my reservation had not been entered in their system yet but front desk located it. Just took time to enter all of the info and then after waiting had to pay to park.
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