The hotel offers many excellent amenities, catering to business and leisure travelers alike. Rooms here are spacious, offering large work desks and comfortable furnishings.
Smoke free premises. 112 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Very cozy atmosphere. Friendly staff in the restaurant.
Cons: The shower - it ran part bath and part shower.
Pros: hot tub in the room was wonderful!
Cons: Very loud guests. Room was hot without air going all the time, but the air conditioner was very loud - didn't sleep well at all. Food was cold at the buffet
Verified Hotel Guest
Pros: Very friendly and helpful staff including the gentleman who waited on us for dinner and breakfast the next morning. We were given free breakfast on the 9th for fan issue below.
Cons: On 7/8 arrival, fan in room was very loud and could not be adjusted. Breakfast was not ready at 6:30 as we were told. took over an hour. Food was not any better than places with free breakfast.
Pros: The bed had an adjustable firmness dial that we really liked.I've never seen that before in a hotel bed.
Cons: We needed another night's stay and we would have liked to have gotten it for our online rate once we got there.Unfortunately,we couldn't get the same rate so we had to go to another hotel for our 5th night's stay in Ames,Iowa.
Cons: Having traveled for work for 50 years I find the cost of lodging toohigh in cost
family with young children
Pros: Have now stayed here a few times. I still can't quite figure out the bed system. Seriously, why does it take so long to adjust the firmness of the bed? I understand the physics behind the answer, but did you really think this was the best option over Sleep Number?
However, as an investigator, I do have a black light with me. I'm pleased to say, the room was very clean.
Cons: Bed adjustment
family with older children
Cons: Disappointed there wasn't a continental breakfast. Felt for the price I paid that should of been included.
review category group of friends
Pros: It was very clean & fresh. bed was comfortable. Lobby had good snack options.
Cons: The noise level. I could hear every thud in the other rooms in the area.
Cons: We received a handicap room and they were unable to change. I booked aroom (not a handicap room) a month in advance and paid twice the normalcharge but still received a handicap room that was not clean and had aterrible smell in the room. Unfortunately I booked through a 3rd party(booking .c9m) so the hotel staff blamed me for booking through a 3rdparty., Finally a young lady working there did have the room cleaned andtried to make us feel better. Either will not stay at hilton garden innwhen we visit the college and grandson in ames or not book through a 3rdparty. I am not sure who is at fault.. Either our family, booking .comor hilton garden inn but we would not feel comfortable going back tothis particular hilton garden inn.
Pros: The staff was friendly and helpful. The room was excellent.
Cons: They are in the midst of renovations so the hallways look a little rough. The room however was perfect. I would definitely stay there again.
Cons: No breakfast with a $200.00 room, way to expensive!
Pros: Our few dealings with the staff were pleasant.
Cons: Bed was the most uncomfortable I've ever slept on -air conditioner was either freezing or so hot we couldn't sleep - fire alarm went off at 6 in the morning for no reason - hot tub was broken - it was our anniversary and I was very disappointed
review category group of friends
Pros: The staff - very helpful with our mixed up booking
Cons: The saggy bed
Pros: Staff was nice and helpful.
Cons: Dated and worn facility and some areas were not clean.