Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located across the street from the airport, this property offers a fantastic indoor pool that's more than 9-feet deep. Rooms all offer excellent flat-panel TVs and large work desks.
Smoke free premises. 216 units. 3-4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 35 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: close to the airport and did included money toward a full breakfast We had two rooms so it was nice that they connected via an outdoor which was really indoor over the pool balcony.
Cons: The hotel is a little tired and does need some updating which it appears some construction is currently going on which did not really impact our stay. The walkways that we used were all indoors and had a strong chlorine smell as there is an indoor pool.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: the hotel is overpriced and over-rated considering the overall poor condition.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location, just one minute from the airport. Also, the rooms were better than I anticipated. And when I requested an end-of-the-hallway room upon check-in, they gave me one.
Cons: Their restaurant and lounge were being remodeled, so there was no lounge available.
8.0
Anonymous
Very Good
08-11-2017
Pros: Proximity to airport. And clean.
Cons: Rooms were nice but a little dated.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Close to the airport
Cons: The toilet was dirty. The water in the toilet stool was brown color even I flashed more than 20 times. The cafeteria, we have to pay about $10 per person with cheap low quality of greasy food. This hotel is not 3 star hotel. It is not acceptable.
8.0
Anonymous
Very Good
08-11-2017
Pros: The rooms open onto a nice atrium with a pool and lots of seating.
Cons: The desk clerk made a mistake and charged my credit card for the full cost of the room. They reversed the charge but I feared I wouldn't have access to my money for a few days.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Rate, location, staff and cleanliness all great!
Cons: Location was just outside breakfast room. While convenient when I was ready for breakfast at 7:30 a.m., the noise of the 5 a.m. staff and 5:30 a.m. diners was really disappointing. An otherwise great night of sleep was cut significantly short.
2.0
Anonymous
Poor
08-11-2017
Pros: Proximity to airport.
Cons: Water stunk really bad. Absolutely no water pressure in shower. Very disappointing!!
7.0
Anonymous
Good
08-11-2017
Pros: Location and convenience
Cons: It is pretty dated and showed quite a bit of wear in the rooms.
9.2
Anonymous
Wonderful
08-14-2017
Very comfortable! I would stay...
Pros: The $9 voucher on breakfast
Cons: The elevator sounded like there was water outside of it
5.4
Anonymous
Fair
05-17-2017
Close to airport
Pros: It was fine
Cons: It was still priced as a nice holiday inn would be, however it felt old, dated & run down; altogether there were parts under construction. I called ahead to request 2 rooms that are conjoinjng as we have 4 kids. I was offered no help just a rude attitude to let me know I can book 2 rooms but they would not guarantee conjoined or close by due to occupancy. I asked if she could look to see if it was a possibility & assign a room now (unsure how busy they could be on a Monday) I was informed that, no she could not & that it may be available now but may not be by that Monday. I explained I was traveling with 4 children & we would either need a bigger room or an extra room but that I can't have my children down the hall or on another floor. Her suggestion was to hang up, go to booking.com & try to book another room & just see how it goes. I couldn't chance it. We had 1 child on the floor, 2 in 1 bed & then 1 in bed with my husband & I, so over all we weren't comfort
7.9
Anonymous
Good
01-22-2017
Beds too firm
Pros: fluffy pillows, refrigerator, large tv, great breakfast
Cons: I'm disabled w/a back injury & had difficulty sleeping the bed was too firm - also a recliner instead of chair would be nice. Small bathroom.
9.2
Anonymous
Wonderful
01-17-2017
They made being stuck in...
Pros: Everyone I encountered was pleasant. Wonderful experience!
Cons:
5.8
Anonymous
Okay
11-22-2016
Pretty mediocre
Pros: Everything was ok.
Cons: Kids waking us up at 2am. Running halls and banging on doors. The pool/hot tub shows open till 11:00. Go to use and they say it's closes at 10pm. Then change the sign. Rude customer service night of stay. Great service morning of stay.
7.5
Anonymous
Good
11-13-2016
Good
Pros: Staff, location, clean
Cons: Hotel is older
8.8
Anonymous
Excellent
10-09-2016
Pleasant
Pros: Beds were awsome. With the hotel being buyour the airport, we could not hear the Plains.
Cons: No free continental breakfast.
9.6
Anonymous
Exceptional
08-24-2016
Very NiCE hotel!!
Pros: the pool area is REALLY nice!!
Cons: Absolutely Nothing !!
8.8
Anonymous
Excellent
08-22-2016
Had a very nice room
Pros: The eggs were very good ham was very good
Cons: The pancakes were over done seemed like they were precooked then warmed up they were a little rubbery
6.7
Anonymous
Pleasant
08-21-2016
Mediocre
Pros: Clean room, pretty quite
Cons: Room did not have a view of the pool, which we paid for. Booking said it included breakfast, not true, just got vouchers for 18 dollars of and had to pay the balance which was $11,very expensive for what it was. Was told the total would be $179 and was charged $195.
10.0
Anonymous
Exceptional
08-21-2016
In Iowa for Kiss concert
Pros: The late 2 pm checkout as a rewards member
Cons: The lighting in the bathroom made it hard to use the mirror for make up and there was no exhaust fan in the bathroom that worked
5.4
Anonymous
Fair
08-18-2016
Passable
Pros: Kitchen and housekeeping staff was very friendly.
Cons: Bathroom was small. Miscommunication on breakfast included, get coupons up to $9 value for up to 2 people when we had 3 in our party. Game room was huge disappointment, none of the 5 games worked. Hotel was under construction so some elevators were not in use.
6.7
Anonymous
Pleasant
08-16-2016
dated but ok
Pros: coupons for breakfast
Cons: Dated facility, the pool ceiling was not attractive, Dirty carpets in hall.
7.1
Anonymous
Good
08-03-2016
Great, will come again!!
Pros: Everything was great but the building needs cosmetic work. Ceilings we stained Pool was not kept well, clean but poor maintained.. food was wonderful..staff was great...room was clean but needed updates.
Cons:
10.0
Anonymous
Exceptional
07-30-2016
Exceptional
Pros: Great location ,nice hotel
Cons:
5.8
Anonymous
Okay
07-24-2016
Read the fine print on...
Pros: The balcony access was nice, although there was no way to access the room from the sliding glass door without unlocking it from inside.
Cons: The included "free" breakfast was only for two, in the form of vouchers. We were traveling with children so it cost us another $20 for breakfast that we weren't expecting.
The rooms were of adequate size and cleanliness, but we had trouble getting it cool enough for sleeping temperature.
The pool was much smaller than it looked online. The room was listed as a balcony/pool view room. We did have a view of the pool/common area, but the common area is divided into two levels with the pool on the lower portion so we couldn't sit outside our room and watch the kids play in the pool.
5.8
Anonymous
Okay
07-20-2016
Okay
Pros: Walking into hotel was nice. Decent pool area.
Cons: Cleanliness of room was a little lacking. When booking online charges may not be the same as actual hotel charges.
10.0
Anonymous
Exceptional
04-26-2016
Exceptional
Pros: Breakfast both days was exceptional with super fast, friendly service. Our room was very clean and comfortable.
Cons:
4.6
Anonymous
Disappointing
04-19-2016
Don't stay here!!!!!!!
Pros:
Cons: No continental breakfast loud party all night bed was worn out
4.2
Anonymous
Disappointing
02-28-2016
Disappointing
Pros:
Cons: bugs(maybe cockroaches) in the room
8.8
Anonymous
Excellent
12-09-2015
Good except for parking
Pros: The hotel is well located, with easy access from the airport, Hwy. 65/5, I-235, and downtown Des Moines. The courtyard area is very pleasant and the fitness center is above average. I stay here a couple of times a year for meetings.
Cons: The only issue I had was with parking. When I arrived, there was no parking available that I could find. There were signs advertising free valet parking, but when I spoke with an attendant, I was told that it was only for guests at the evening event, not overnight guests. I think overnight guests should ALWAYS have first priority on parking at a hotel.
9.6
Anonymous
Exceptional
08-29-2015
Great place to stay when...
Pros: Location and all round value for money
Cons: Unfortunately or visit coincided with building work, but didn't spoil our stay
5.0
Anonymous
Fair
08-25-2015
Disappointed in pool, no free...
Pros:
Cons: Not free breakfast as advertised. No newspaper in morning,
7.9
Anonymous
Good
01-14-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
12-28-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
12-21-2016
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
12-19-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
11-30-2016
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
08-28-2016
Nice place. Smelled glue from...
Pros:
Cons:
7.1
Anonymous
Good
08-22-2016
Good
Pros:
Cons:
8.3
Anonymous
Very Good
08-21-2016
Very good
Pros:
Cons:
8.3
Anonymous
Very Good
07-13-2016
Very good
Pros:
Cons:
8.3
Anonymous
Very Good
02-26-2016
Very good
Pros:
Cons:
9.6
Anonymous
Exceptional
02-17-2016
Had a nice time like...
Pros:
Cons:
9.2
Anonymous
Wonderful
09-12-2015
Nice improvements
Pros:
Cons:
7.5
Anonymous
Good
09-12-2015
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
08-21-2015
Pleasant
Pros:
Cons:
3.8
Anonymous
Poor
09-02-2016
Smelled Bad
Pros: The beds and covers were very comfortable.
Cons: The hallway on 2nd floor smelled terrible. Smelled though out the hallway. The smell thoughout the hotel was very bad.On ground floor it was very messy in staff lounge and around the washer/dryer room. Looked trashy.
6.3
Anonymous
Pleasant
07-23-2016
Pleasant
Pros: The bar and bartender was good!
Cons: The halls were sooo stuffy and smelled.I don't think they had ac on in the halls. The room had a funky smell. For the money it was not worth it.
7.5
Anonymous
Good
10-27-2015
Good
Pros: They did what they could to get me the lost price. Which I thought was good of them. Thank you.
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