The hotel is within walking distance to a casino, river walk and National Mississippi River Museum. A massive indoor water park and video arcade are great for sports teams and families.
Smoke free premises. 193 units. 7 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within city.
Terms
check-in 4 pm, 30 day cancellation notice-fee imposed, resort fee.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 306 guests
Showing reviews 1 - 5 of 50
9.6
Jessica
Exceptional
family with young children
09-19-2016
Pros: Tony Roma's was on the main level. Great drink specials, delicious food. Had a corner room that faced the river and the city. Couldn't have been nicer for us!
Cons:
7.5
George
Good
solo traveller
09-13-2016
Pros: friendly staff
Cons: Beds could be more comfortable or maybe I am spoiled at home
8.8
Barbara
Excellent
family with young children
09-05-2016
Pros: The view out of the window at the Mississippi couldn't be beat! And our server at Tony Roma's, Brianna, was a delight!
Cons: I wish they had had 2 queen beds instead of full size.
10.0
Robert
Exceptional
young couple
09-05-2016
Pros: Beds were great. Loved the pillows
Cons: We had the buffet at Tony Roma's for breakfast and most everything was almost cold. The only thing that was hot was the gravy for the biscuits
7.9
Kathie
Good
family with young children
09-02-2016
Pros: Meals were good and convenient since restaurant in the hotel. Visited the museum and aquarium and was in walking distance.
Cons: No comment Really no dislikes
7.1
Tonja
Good
family with older children
08-29-2016
Pros: Love on the river & eating outside at Tony Roma's
Cons: Bed was not comfortable & water park needs a bit more care. The staff at the water park were not overly friendly
7.5
Lisa
Good
mature couple
08-29-2016
Pros: Everything was nice.
Cons: Nothing that we can think of.
7.9
Brian
Good
mature couple
08-28-2016
Pros: The view of the river was super. Loved the river walk.
Cons: The checkin counter was on the second floor
9.2
Alberto
Wonderful
family with older children
08-28-2016
Pros: Comfortable room, big parking lot.
Cons: lobby at second floor, with no direction at ground floor. I would have appreciated a breakfast service
9.2
Pam
Wonderful
mature couple
08-28-2016
Pros: Loved the location
Cons:
10.0
Eric
Exceptional
solo traveller
08-25-2016
Pros: Location
Cons:
5.4
Anne
Fair
review category group of friends
08-24-2016
Pros: We liked the location and the view from the room. The room was clean
Cons: I would have liked to have queen size beds in the room. I thought it was odd that the check in area was on the 2nd floor. I guess I just expected a really nice place, but it was just average
7.9
Yolanda
Good
mature couple
08-23-2016
Pros: Location .... View was fabulous
Cons: Bed was hard and too low ....room had a odor but clean
7.5
Ryan
Good
family with young children
08-23-2016
Pros:
Cons: Didn't know the pool not open on Monday or Tuesday
10.0
George
Exceptional
mature couple
08-22-2016
Pros: everything was perfect the entire staff treated us very well and made us feel at home.
Cons: The only problem was the coffee pot in the room was not cleaned when we arrived.
8.8
Melanie
Excellent
review category group of friends
08-21-2016
Pros: The staff was super polite and friendly. Room was nice and veryclean. The view of the river was phenomonal!
Cons: An onsite convenience store would be a nice addition. Absolutely no where in the area to purchase anything. Took us forever to locate a Walgreens.
The restaurant was a disappointment.
Ate there three times. Dinner was good, breakfast was not. Food was barely warm. No manager checking on guests. Waitress was either inexperienced, or had no customer service skills. Dinner waiter, Mike, was awesome!
Also, a pool that adults could enjoy
would be a nice addition to the waterpark. Need an outside water facility....it was beautiful weather and it would have been nice to sit outside and stick my feet in some water.
All-in-all.....a nice facility!
5.8
Steven
Okay
mature couple
08-21-2016
Pros: Close to attractions that we were in the area to enjoy.
Cons: We felt the room smelled and wasn't very clean feeling. Floor felt wet from the humidity is why I think the room smelt. We ate breakfast at Toni Roma's and on the light above the table was filled with cob webs. Also when we were leaving seen an employee filling up a big water container (For drinking looked like a culligan container) with a funnel from the rest room ??
8.8
Xavier
Excellent
family with young children
08-19-2016
Pros: Great location facing the Mississippi river.
Easy check-in and check-out.
Nice room (on the parking side) with a window with a view on the river (a room on the river side is probably awesome).
Very good restaurant (I am still dreaming of my ribs) and staff (very good advices).
The waterpark was great for my children with an efficient staff.
Great walk on the river bank and very interresting Mississippi River Museum close to the hotel.
Cons: The waterpark is a bit old (broken taps, rusty parts, bucket's bell out of order).
Some people walked around the kids pool with their shoes eating pizzas when they should have been supposed to walk barefoot.
9.2
Thomas
Wonderful
review category group of friends
08-18-2016
Pros: Great location and the place is very nice. The area around the hotel is very nice and the restaurant is nice. Just think the price is a little high.
Cons: Breakfast buffet was not very good but food ordered off the menu was very good!
10.0
Aaron
Exceptional
mature couple
08-18-2016
Pros: The 7 th floor staff was very friendly our room was comfy & view was Awesome!!
Cons: Not having a pool for just the hotel guests
8.3
Daniel
Very Good
mature couple
08-16-2016
Pros: very comfortable. Not the best tv network system. great food and device at Tony Romas
Cons: a little pricy.
5.0
Gene
Fair
mature couple
08-16-2016
Pros: Convenient location
Cons: It seemed pricey compared to other comparable facilities
10.0
Mary
Exceptional
solo traveller
08-15-2016
Pros: Great location. Enjoyed dinner at Tony Roma's. Definitely a good choice.
Cons:
9.6
Gene
Exceptional
mature couple
08-14-2016
Pros:
Cons: Service was slow servers were great room service was faster
10.0
Carrie
Exceptional
mature couple
08-14-2016
Pros: Our room was ready when we arrived.
Cons: Wish u allowed dogs.
7.5
Bev
Good
review category group of friends
08-14-2016
Pros: The bed was comfortable
Cons: When checking in no direction on how to access wifi, where to get a meal that evening or breakfast. Very focused on signatures and initials.
10.0
James
Exceptional
mature couple
08-13-2016
Pros: Great place. Wonderful view.
Cons: Terrible check-in. Pleasant workers but overwhelmed while back room folks stood around chattering with each other. Took over fifteen minutes to in.
7.1
Ruth
Good
review category group of friends
08-11-2016
Pros: Nice price, scenic location. Free parking.
Cons: Beds were terrible, horrible for 2 people to share. Too few electric plugs for phone chargers, etc. Elevators seemed very slow.
10.0
Ann
Exceptional
family with young children
08-09-2016
Pros: The river view from our room was spectacular! The room was clean, the beds were comfy, and the kids loved the water park, and walking along the river walk.
Cons:
7.9
Sue
Good
family with older children
08-08-2016
Pros: This is the perfect location for enjoying Dubuque. Walk to the river walk, port, downtown, museums.
Cons: It is disorienting to enter in level 1 but check in is on level 2.
6.7
Joel
Pleasant
family with young children
08-06-2016
Pros: Every nice place.
Cons: Plumbing needs improvement.
8.3
Lisa
Very Good
family with young children
08-03-2016
Pros: I liked that they called me when the room was ready!
Loved the location and how you can walk the river and there is so much to do in one area.
Cons: It's a bit confusing where to go when you walk in, since the front desk is on the 2nd floor.
I wish there was another way to get to the river walk from the hotel instead of through the restaurant. Something easier for strollers/wheelchairs. Or a ramp closer by the stairs.
When traveling with small children, its nice to not pay full price for kids under one year of age for the waterpark. They should be free!
I would have liked more food options. The restaurant was very nice, but can get expensive with kids for just wanting something quick and not traveling to go find something. Driving downtown can get a bit stressful!
7.1
Valerie
Good
family with young children
08-01-2016
Pros: The room was nice and the waterpark was fun.
Cons: It would have been nice to have a breakfast of some kind Tony Roma,s was to expensive to feed 9 people every morning and there was no where close to find a cheaper breakfast.
8.8
Emad
Excellent
family with older children
07-30-2016
Pros: Very good location and clean
Cons: Non
5.8
Rachelle
Okay
family with young children
07-30-2016
Pros: The staff was very helpful and efficient.
Cons: The room alone was $300.00 for 2 nights and it didn't even include the water park wristbands! After having to pay another $35.00 for wristbands, the bucket portion of the park was closed do to a chemical imbalance. Very disappointing.
8.8
Hailey
Excellent
young couple
07-27-2016
Pros: Nice place right across from the Diamond Jo Casino and right on the river. Would definitely return!
Cons:
9.6
Norita
Exceptional
family with young children
07-26-2016
Pros: Ideal setup for traveling with little kids
Cons:
5.0
Patricia
Fair
family with older children
07-26-2016
Pros: The swimming pool was great for young kids.
Cons: The linen was stained. The hotel didnt have cont. breakfast and you would think for the price that they could afford it. They should give a discount when you stay over a week. Talked to the manager about it and they offered nothing.
9.6
Sharon
Exceptional
solo traveller
07-25-2016
Pros: Efficient check in, friendly and courteous. Room overlooking the river was so awesome. I have stayed at Grand Harbor for 3 times and will return. Thank you for a pleasant stay. I appreciated the calm and efficiency of clearing out the guests when that kid pulled the alarm. GH goes out of it's to create a pleasant stay.
Cons:
7.5
Carol
Good
family with young children
07-24-2016
Pros:
Cons: More than just one restaurant - a casual, fast food type restaurant would have been very nice.
10.0
Shannon
Exceptional
family with young children
07-23-2016
Pros: The room was very clean and smelled great! The kids loved the water park.
Cons: I didn't like that we had to check in on the 2nd floor. Don't understand why you come in on the ground floor then have to go to the 2nd floor to check in, then back to the ground floor then up to our room which was on the 4 floor. This would be a lot for older people or someone with smaller children.
7.9
Julie
Good
review category group of friends
07-21-2016
Pros: location, tour bus at front door. help getting to cellebration belle
Cons: Check in on second floor
10.0
Mississippi
Exceptional
mature couple
07-21-2016
Pros: Location
Cons: Ice machine on 7 th floor did not work
10.0
Mindy
Exceptional
family with young children
07-21-2016
Pros: Great priced hotel with a beautiful view! The waterpark was perfect for our kids who are 8 and 6.
Cons:
10.0
Picky
Exceptional
mature couple
07-20-2016
Pros: Friendly staff, very clean, reasonably priced. Grandchildren loved the water park and arcade. We will definitely be back.
Cons:
3.8
Mich954
Poor
young couple
07-15-2016
Pros: The front of house staff is great. Marv, a member of the bell staff took such good care of us. He, alone, deserves 5 stars!
Pretty location on the Mississippi River and 1/2 mile to town.
Cons: Naming this place a "resort" is a HUGE misconception. The hotel decor, rooms and layout is poor overall. Needs MAJOR updating.
1) There's an indoor waterpark on-site so if you're ok with kids running up and down the hallways screaming and banging on doors-this is the place for you. 2) Beds are lumpy, AC is loud, bathroom is moldy and lacks water pressure and couches are stained. 3) The only on-site restaurant is a Tony Roma's (that's where they expect you to have breakfast too). Their "buffet" was just 3-4 items and a cereal station. Oh you wanted fruit too? That'd be an extra charge for just cantaloupe and some grapes. Service was terrible as well. I ordered off the breakfast menu (yes, there's an á la carte option) and waited 30minutes for some eggs. The restaurant was practically empty btw. Don't even get me started on dinner. Ugh. Needless to say, we went into town for everything after day1.
Overall, this place needs a LOT of work. It has so much potential to be great, because the STAFF is great and the location is pretty, but man, I definitely wouldn't stay there again. The roaches on the other hand, have made it a nice home for themselves.
In the future, give your guests more options than lukewarm water at the front desk, a few vending machines and a Tony Roma's. If you're going to call yourselves a "resort" then take the necessary steps to update the hotel, food offerings etc. This is a large-scale motel at best.
10.0
Karin
Exceptional
mature couple
07-14-2016
Pros: The staff members with whom we dealt were friendly and helpful. We really felt welcome to the hotel. A young woman in the reception area helped me connect my mobile phone to wifi because I had lost cell service about 50 moles from Dubuque. Exceptional customer service! The hotel is very clean and comfortably furnished.
Cons: We wished there was another restaurant in addition to Tony Roma's in the hotel. We enjoy eating at places that aren't available to us in Milwaukee. Since there are plenty of good choices in Dubuque that are very close, we didn't starve!
9.2
Kenneth
Wonderful
family with young children
07-14-2016
Pros: Very comfortable bed and the waterpark was amazing.
Cons: Cleanliness in elevator
7.9
Mark
Good
mature couple
07-14-2016
Pros: Location, price
Cons: AC unit in room didn't work, outdoor patio area (Tony Romas) was constantly dirty (dirty plates, empty bottles everywhere - they sat there a LONG time even though employees were coming and going). AC also not working inside Tony Romas. No type of breakfast included.
6.3
Michelle
Pleasant
family with young children
07-12-2016
Pros:
Cons: AC made rattling noise all night was worried about kids falling in water park when wet was very slick no stairs into pools safety was a huge concern
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