A favorite of business travelers, this high-rise luxury hotel boasts myriad amenities and superior rooms and service. Speedy glass elevators whisk you to your floor in a flash.
391 units. 22 stories, interior corridors.
Cons: Most of the Hotels include full breakfast for the same cost at least.
Cons: The hotel is under renovation and is not confortable. Even after a roon upgrade because of my amex into the platinum level, the rooms are old and noisy.
Cons: Rooms don't have minibar
Pros: Breakfast (not cheap but good quality)
Cons: Advertise as it have a pool but it does not have a pool available.
Pros: Spacious lobby and great views from the 12th floor. Great breakfast buffet
Cons: Bathroom was quite old and getting wet under the shower was a struggle. Laundry did not come back very clean with a couple of extra marks on shirts
Pros: I Enjoyed my stay
Cons: There is allays room for improvement Whowever i did enjoyed my street.
Pros: location is nice, opposite from starbucks
Cons: gym is bit old, the breakfast starts late ( at 7 am),
Pros: Close to freeway
Cons: Poor service and price not as quoted
Pros: Exactly what you would expect from an upmarket convention and business hotel.
Cons: Nothing negative.
Pros: Location, nice lobby and good internet
Cons: Aside from the lobby, rooms are old, carpets belong to anothergeneration but worst of all is that noise from one room to the other isvery bothersome. Aside fom a poop stains in the rest room, which weretaken care of immediately with the cleaning lady, a party next to myroom, 1419 came back from a dinner party, somewaht happy and theychatted from 2 to 5 in the morning, not screams or offensiveconversation but you could perfectly listen to them. The fault was nottheirs, it is the hotel management and developers who, it appears do notcare of Customer satisfaction. They shoud understand that if you useconnecting doors in between rooms or sheet rock walls, their should bean efficient noise insulation. When checking out, the girl at the frontdesk was very simpathetic and asked me to wait, she was going to ask thehotel manager to hear me out. It never happened, a brief excuse and thehotel is going to undergo a major refurbishing... And that was it! Whileliving in Austin, Tx, my business experience with with all type ofservices in regards to Customer service were of good quality withinterest to listen and solve the problems when complaints were seriousand in order. Unfortunately Mexico has a long way to go in this veryimportant service. It is not my intention to get a free meal or night atany of their Posada Hotels, but mexican owners and administrative staffshould be more open minded to what the customer experiences and acourtesy answer and a note of some sort should. At this moment, FiestaAmericana,... Do not expect any recommendation on my part. Aside frombusiness I planned on relaxing and it was A..hell night! Omni, Sheratonand Intercontinental have listened to some of my complaints withsincerity. Social Responsibility of big enterprises in Mexico has to beimbued into their Investors, Board of Directors and Mangement. &Quot;Hewho wants positive results will find the means to achieve them, he whodoes not want will only find excuses...
Pros: Centrally located, easy to get to major points throughout the city...Starbucks across the street, Restaurant & Bar in the Lobby--but I never used them...Very friendly bi-lingual staff...
Cons: The pillows were just too big & hard...not soft, so had a hard time sleeping...tried to sleep w/o a pillow & couldn't...I'm just a pillow person when it comes to sleeping & this is very important point for my selecting of hotels...If you don't have a preference on pillows, this hotel is worth what you pay for...exceptional value!
Pros: Really nice
Cons: Need a key to get anywhere.
family with young children
Pros: Great location...
Cons: We didn't stay more days...
Pros: Fiesta Americana hotel: room are large and very comfortable, perfect bed, solid breakfast
Cons: very difficult to access by car due to narrow lane and traffic on Vallarta av.
Bad valet parking: you wait 10 min easy for your car and other cars are blocking you [1 lane!]
average quality of service
Cons: Old building
family with older children
Pros: Location, staff and general services
Cons: furniture on the room. (Old) Bathroom and closet. Need renovation.
Pros: Nice Staff and wifi
Cons: Hair dryer explored while in use. Thousands pieces, stinked the whole room
family with young children
Pros: Service is excellent as always.
Cons: Facilities are just too old and not very well maintained. It is just not worth the money it costs.
Pros: Convenience, helpful staff
Cons: Art-ex walls, needs upgrading
Pros: Very good Breakfast and convient, but a littler on the costly side. Support staff were very helpful and spoke english. And Yes I would stay again if in the area.
Pros: The location is great. The personel is helpful and friendly. The bed, pillows and sheets were fresh, new.
Cons: Hotel is overpriced seen the poor condition of the building. It is outdated and filthy. It urgently needs a renovation. The breakfast buffet was pretty mediocre. You can rather eat somewhere else.
Pros: very nice people
Pros: Breakfast was amazing
Cons: They can't cook a steak and the lifts are unnerving if you don't like heights
Pros: great rooms and very large
Excellent breakfast buffet