Barcelo Puerto Vallarta

AAA Inspector Rating
8.7
Very Good
53 Guest Ratings
Zona Hotelera Sur KM 11.5 No. 4900
Puerto Vallarta, JA 48390- Map It
Photos
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AAA Inspector Notes
This all-inclusive resort is loaded with recreational activities and guest room amenities. You'll also find a great view of Los Arcos, and live shows each evening. This is a great choice for families as all the rooms are full suites, with separate bedrooms, giving both space and privacy. 316 units, some two bedrooms. 9 stories, exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 7.2 mi (11.5 km) s of town center. Zona Hotelera Sur KM 11.5 No. 4900 48390.
Eco Certification
EarthCheck certifies and manages ecological practices for hotels worldwide, providing data that details each property's strengths, as well as plans for improvement
Pool
heated outdoor.
Dining & Entertainment
5 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, steamroom, fishing, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, game room, health club, spa.
Guest Services
valet laundry, room service, child care.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 53 guests
Showing reviews 1 - 5 of 28
7.9
Jonathan
Good
family with young children
09-16-2016
Pros: The location and the price I got.
Cons: Fleas in the courtyard, the wifi situation.
9.6
Diana
Exceptional
review category group of friends
09-10-2016
Pros: I was very happy with the resort. The food in the buffet and restaurants were good. The staff was great. We celebrated a birthday and special desert was provided. Traveled with young and elderly--worked for both.
Cons: Replacement of washcloths did not always happen. Minor item-- only thing.
8.8
Jazzy
Excellent
family with young children
08-23-2016
Pros: Our stay was simply magical! Amazing resort and the All-Inclusive really meant "All-Inclusive" with the exception of wifi (which is $10/day and only available in the first floor). The food and the service we received was beyond exceptional! The rooms were very spacious and clean. We used the spa and it was heaven! The beach was clean and water was perfect! Overall the hotel was amazing and would recommend to anyone who doesn't intend to leave the resort (as there is no reason to leave - everything is there!)
Cons: I have to say the service at the reception area / lobby was... absolutely atrocious! I had to make 4 or 5 stops there because they were never clear on anything or forgot to provide me with things. And it all started as soon as I arrived. There was at least 3 un-occupied staff laughing and chatting amongst themselves, that when I approached, made me feel like I was interrupting them and getting in the way. They provided me with an envelope and piece of paper that explained what the all-inclusive included, but as I was leaving they never told me where my room was, if anyone was available to help me with luggage (as I had my hands full with an infant), and worse - when I finally made it to my room, the envelope where supposedly they had placed my key.. was not there! So there you have me going back to ask for keys! KEYS. Come on people it is not that hard. They also "forgot" to tell me about the towels, wifi, etc... Each time I came back to inquire about something they always seemed annoyed I interrupted their laughter. ASIDE from this terrible terrible service, everyone - and I mean everyone! - was so incredibly sweet, and helpful and always went out of their way to make sure I was comfortable! I had an infant with me so at times, difficult to navigate on my own, but the staff always spotted me when struggling and rushed over to help regardless of what was needed!. Every staff member in this resort deserves 5 stars! Lobby staff - definitely 0!
8.3
Yaz
Very Good
family with older children
08-15-2016
Pros: Friendly and attentive staff especially the bell staff, good to know there's in-house security, great facility, wonderful entertainment, the band at the cantina was awesome and water aerobics was fun!
Cons: Food was average, need variety not simply local Mexican dishes. Extend pool bar hours. Suggest to include wi-fi with package.
7.5
Belkyss
Good
family with young children
08-12-2016
Pros: The people who work there so helpful and always with a smile in their face.
Cons: They can have better pillows and more options for the premium room.
Showing reviews 1 - 5 of 28