Buenaventura Grand Hotel & Great Moments

AAA Inspector Rating
8.7
Very Good
63 Guest Ratings
Ave Mexico 1301, Col 5 de Diciembre
Puerto Vallarta, JA 48350- Map It
AAA Inspector Rating Details (scale 1-5)
3.5
Overall
Room3.4
Bath3.2
Public Areas3.8
AAA Inspector Notes
This busy all-inclusive hotel is close to the bustle of the town, yet on the outskirts. Rooms have comfortable décor and modern amenities. Guests enjoy nightly entertainment and some themed evenings. Smoke free premises. 234 units. 5 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 0.6 mi (1 km) n on Airport Hwy (Mex 200). Ave Mexico 1301, Col 5 de Diciembre 48350 (Ave Mexico 1301, Col 5 de Diciembre).
Pool
heated outdoor.
Dining & Entertainment
3 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
hot tub, recreation programs, kids club, exercise room, spa.
Guest Services
valet laundry, room service.
Terms
4 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 63 guests
Showing reviews 1 - 5 of 37
8.3
Gary
Very Good
young couple
12-05-2017
Nice hotel with great staff!
Pros: All the staff were great especially Omar who served us during our meal on the beach where I proposed to my girlfriend. The setting was great and I would highly recommend it! The concierge staff were also very helpful in organising our evening although I was disappointed when I was told that the bottle of champagne (that I had already paid for) had been sold to someone else! It was replaced by spa treatments however. When my girlfriend was ill all the staff in the restaurant were very helpful and showed real concern for her. They organised for a Doctor to come straight away and then also asked about her during the following days. The staff by the pool were also great and made sure you were never without a drink. Food was very good with a different selection at all meals. We would have preferred a bit more Mexican food choice but, having then decided to go out for dinner in a local restaurant one evening and being very disappointed with the "authentic Mexican food" we were served, I realised how good the food was at the hotel!
Cons: The shared areas of the hotel - bars, restaurant, pool - were all very nice and well decorated. However, the rooms were a little dated and could do with a bit more care. Our room fridge did not work and so the drinks provided were lukewarm. We were a little disappointed with the sales pitch immediately after checking in and felt pressured to agree to the breakfast the next morning. However, after we heard it would take and hour and a half of our time we declined to go and were eventually returned our deposit. I would recommend not trying to sell things to guests immediately after check in when all they want to do is get their holiday started!
8.3
Judith
Very Good
young couple
12-04-2017
Great location, clean rooms and...
Pros: Rooms were clean, beds very comfortable and staff were veryaccommodating. Restaurant, Pool bar/waiters are excellent--workingnon-stop, always around and checking in--even on the beach to see if youneed anything!! :-) Location is fabulous as the property is in the heartof everything--you can walk/cab short distances!
Cons: Food choices (or lack of)--they advertise 4 restaurants on the website,be aware--this includes the pool grill for hotdogs/hamburgers opennoon-5pm, which is fine.... But the other 3 are sometimes only ONE--meaning that all 3 areas are serving exactly the same things (abuffet)....so there's no choice apart from that. This happened atleast twice in our one week stay. The food is good, you won't starve---so don't get me wrong. It's the dining choices that werelimited. The a la carte dining is wonderful--the food is excellent andthe service is a 10+. The main suggestions I would have for thisproperty are to have more a la carte dining options for guests whoprefer table service to self-serve buffet and to have a pianobar/night club.....some form of entertainment other than thepoolside make-shift stage (very amateur lip synch/dance routines--sometimes almost painful to watch).
8.3
Holidaymaker
Very Good
review category group of friends
11-20-2017
Very good
Pros: Staff was very polite and service minded. Food was good and selection was big. They kept garden and pool area very clean. Room was basic and clean.
Cons: There was really annoying music everywhere in common areas. It started at 7.30 am and they played same recording every single day. It blasted from loud speakers in lounge/reseption area, restaurant, pool area. It drove us mad! The corridors leading to hotel rooms need renovating. Our room window was so dirty that you could not see outside ( street view) You can hear street noise well and also noice from corridor. Sun bathing chairs were unconfortable.
10.0
Ricardo
Exceptional
solo traveller
11-14-2017
Exceptional
Pros: The food was excellent. Everything was excellent. I would definitely stay there again.
Cons:
5.0
Alicia
Fair
young couple
11-10-2017
Not happy with the overall...
Pros: Bartenders and room service employees were friendly
Cons: Guest service trying to sell you a future trip without allowing you to enjoying your existing trip
Showing reviews 1 - 5 of 37