Hilton Puerto Vallarta Resort

AAA Inspector Rating
8.7
Excellent
38 Guest Ratings
Ave de Las Garzas 136-1
Puerto Vallarta, JA 48333- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.2
Bath4.1
Public Areas4.3
ARATED
AAA Inspector Notes
Bright, vibrant décor sets the tone for this luxurious, all-inclusive resort set on a wide stretch of beach. The views are fabulous, and some rooms feature private plunge pools. Smoke free premises. 259 units. 4-8 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 3 mi (4.8 km) n off Airport Hwy (Mex 200). Ave de Las Garzas 136-1 48333.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
4 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
sauna, hot tub, steamroom, scuba diving, snorkeling, recreation programs, kids club, health club, spa.
Guest Services
valet laundry, room service, child care.
Terms
off-site registration, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 38 guests
Showing reviews 1 - 5 of 14
7.1
Kathleen
Good
solo traveller
04-16-2017
Pros: all inclusive was great, staff wonderful
Cons: no hot showers!!
7.9
Rhinocam
Good
review category group of friends
04-01-2017
Pros: All inclusive was really nice for a 1 night stay and very convenient. Food was good. Margaritas and Pina Coladas also good. Staff very nice and accommodating.
Cons: Room was a little plain but reasonably well appointed
9.2
Anonymous
Wonderful
family with young children
03-05-2017
Pros: Very large room (whirlpool suite), close to the airport and stores. Right on the beach and even though it was filled close to capacity, it didn't seem crowded. All the staff we met were super friendly, really went out of their way to ensure we were taken care of.
Cons: All inclusive food was a bit limited, but we didn't try the restaurants, only the buffet. A taco bar would have been nice. You go to Mexico, you want Mexican food!
6.7
Ronni
Pleasant
young couple
02-20-2017
Pros: Most of the staff was very attentive- of course we tipped very well. The drinks were tasty- they knew how to make all of the tropical drinks- just dont ask for a Moscow mule. The pool area was accommodating with many chaises and umbrellas. The gym was well equipped. The room service was quick and thorough with all the condiments and flatware needed. The food was well, average at best..but they had a valentines special at Le Delice of tenderloin and mashed potatoes, which was very good, but we did have to pay extra for it. We were disappointed they didnt have a Valentines dance or any entertainment after dinner. The water volley ball was a blast to participate in and the water aerobics could be entertaining depending on who taught the class. The music on Thursdays, Friday and saturdays could be very good depending on if the entertainment was a band (good) or just some girl karaoking (not so good). Over all our 2 weeks there was pretty nice. The weather was 79-80 degrees and full sun almost every day in mid February.
Cons: When I checked in I gave the agent my booking.com paperwork and was told that even though the room was booked for James and Ronni - it was only registered as a single person...I was highly preterbed to have to pay almost $1100 more dollars for a second person after paying over $3100 originally.. It was clear on the paperwork that there were two people- so be careful. Also I was told I wont get my Hilton points because I booked thru a reseller...I paid at the hotel though not booking.com...so that made absolutely no sense. Second the room was for a garden view...haha....my view had no garden..but I did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry. The room always smelled moldy and musty -even after cleaning and the sink was always stopped up. I didnt ever walk on the floor without shoes, they always felt dirty and sticky-yuck! The food at the buffet was always the same. They did have Mexican and Italian night which meant they just put out the same food and added fajitas or spaghetti..The Mexican restaurant did not have burritos..what? couldn't really differentiate between the Mexican and French restaurant except the French had escargot (which wasn't bad). Make your reservations early for the restaurants if you dont like buffet style. They needed a sign somewhere to tell you what the agenda is for the day ( an accurate sign- not the sign by the towel station...was never right). Where is this 10:00 yoga class because it wasn't in the yoga studio? All in all - it is a Mexican all inclusive..its about average as they get but the staff and the weather was the highlight of this Mexican vacation...and of course..the drinks!
10.0
Michelle
Exceptional
young couple
02-13-2017
Pros: Everything was just perfect! The staff is super helpful and genuinely nice, the facilities are amazing and the overall experience was so relaxing and fun! We will be back :)
Cons: Everything was great, nothing to complain about...
Showing reviews 1 - 5 of 14