Hyatt Ziva Puerto Vallarta

AAA Inspector Rating
8.7
Excellent
190 Guest Ratings
KM 3.5 Carr a Barra de Navidad
Puerto Vallarta, JA - Map It
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.0
Bath4.0
Public Areas4.7
AAA Inspector Notes
This luxurious all-inclusive resort boasts an excellent beachfront location with stunning views. Rooms are decorated in a chic Mexican style; some units have balcony hot tubs. Smoke free premises. 335 units. 12 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. KM 3.5 Carr a Barra de Navidad. KM 3.5 Carr a Barra de Navidad.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
5 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, scuba diving, snorkeling, recreation programs, kids club, playground, health club.
Guest Services
valet laundry, rental car service, room service.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 190 guests
Showing reviews 1 - 5 of 50
9.2
Chris
Wonderful
family with young children
11-17-2017
its a typical all inclusive...
Pros:
Cons: The location is under construction and the pool area is quite small for the number of people. By the end of the day, the water was not clean. Adults should take advantage of the adult only pool
9.6
Jay
Exceptional
review category group of friends
11-15-2017
We fell in love with...
Pros: Everybody at the resort was very nice and friendly. All the food was above my expectations. The views and grounds are awesome. We really enjoyed the service from Jose at Blaze, Abraham and his staff at the Italian Restaurant, Rueben at the Sand Bar upstairs and especially Orlando in Concierge. We are definitely coming back soon! Loved The Place!
Cons: Bed could have been a little less firm. And also most of the jacuzzis were not working properly as the jets weren’t working and they were not very hot.
6.3
Michael
Pleasant
young couple
11-14-2017
Love the area and encourage...
Pros: Relaxing property. Staff was nice and does try hard to make you happy. The beach is nice and being all inclusive you are locked in a nice bubble if you don't want to see any of the local culture or people you don't have to leave for anything.
Cons: The food was ok at best. Get outside of the hotel for real good food, but then why pay so much for an all inclusive? For the $100 a day per person you pay extra I would expect better food. The drinks that you get from the bar are marginal in quality. Booking.com and the hotel were not helpful at all when a mistake was made with my booking leaving me stranded in Mexico having to pay $450 more for my booking that I made months ago. Neither the hotel or booking.com would take any responsibility so I will not be using booking.com. This was my second time at Hyatt Ziva and I felt like they were just in it for my money the customer service from the managers is really lacking. I will not be back and urge others to shop around much better deals are available.
10.0
Gyan
Exceptional
family with young children
11-13-2017
Exceptional
Pros:
Cons:
6.7
Barbara
Pleasant
young couple
11-13-2017
Acceptable but doubt I would...
Pros: The food was just average. The buffet was too much the same everyday. The Oriental restaurant was not good at all. The room was comfortable and I believe recently remodeled. Most of the staff did a good job.
Cons: The hotel needs a great deal of work. Not to say renovations are not being done,however it will be quite awhile before this location is up to in my opinion of Hyatt quality. I
Showing reviews 1 - 5 of 50