Melia Puerto Vallarta

AAA Inspector Rating
Paseo de La Marina Sur Lote No. 7
Puerto Vallarta, JA 48354- Map It
AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.2
Bath3.3
Public Areas3.8
ARATED
AAA Inspector Notes
Inspector Pick (Family friendly): The kids' spa is adorable, where smaller chairs allow the little girls to have manicures and pedicures, just like the adults!
This large resort caters to families. Features include on-site babysitting, a kids club for 5-11 year olds and activities for teens. Ask for bunk bed rooms with child-friendly amenities. Smoke free premises. 318 units. 4-9 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 3.1 mi (5 km) n off Airport Hwy (Mex 200); in Marina District. Paseo de La Marina Sur Lote No. 7 48354.
Pool
heated outdoor.
Dining & Entertainment
5 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, wireless Internet (fee), safes. Some: coffeemakers.
Sports & Recreation
scuba diving, snorkeling, tennis, recreation programs, kids club, playground, game room, exercise room, spa.
Guest Services
valet laundry, room service.
Terms
7 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 86 guests
Showing reviews 1 - 5 of 43
7.0
Verified Hotel Guest
Good
02-23-2018
It would also be nice if the staff stayed aware of chairs that are taken for hours when the user drops a towel walks away to return many hours later. The pluses they have are the staff and well made food and even better made cocktails. The rooms were clean, the refrigerator kept stocked and the bathrooms had great towels. Only one very minor issue is wash cloths;if you use them you will need to request and may or not be replaced after daily service. The food was good. If you stay to the dishes prepared reflecting the local cuisine you will be most satisfied. The seafood buffet was great. The reservation restaurants made dinner with service a great way to end lovely days. All the service was great regardless if at the service restaurants or the buffet. Friendly and efficient best describes every ones efforts. I will mention one of them by name Raul who I believe is the restaurant manager. He did go above and beyond in every interaction. Overall a well spent vacation.
Pros: The staff set the bar high and exceeded it everyday.
Cons: The place needs to be better maintained. The pool needs tiles to be replaced. It would be nice if either of the hot tubs functioned. The beach needs to treated as part of the hotel. The chairs had few cushions and drink service was close to non-existent.
9.0
Linda
Wonderful
Group Traveler
02-23-2018
Everyday the maid would forget to replenish towels
Pros: Staff tried very hard to meet our needs
Cons: Did not care for the elevators which were either not working right or did not work. Also the shuttle to book was not clear. Thought it was part of package hotel said we had to book directly
8.3
Bob
Very Good
young couple
02-22-2018
Very good
Pros: I would certainly recommend to friends.
Cons:
10.0
Anonymous
Exceptional
family with young children
02-19-2018
Exceptional
Pros: It is nice and clean
Cons:
5.8
Julio
Okay
review category group of friends
02-05-2018
VERY LOW value for your...
Pros: Waiters were super kind.
Cons: This hotel is old and it shows. Although it was clean, the facilities looked somehow neglected and the restaurants looked dated and school cafeteria like. One night I came back late at night and I had forgotten the key inside my room so I went to the front desk to ask for a temporary replacement and this rude staff member told me if I lost my room's key I had to pay 17usd wich turned out to be a lie. Food was in the verge of terrible; to cite some examples I had raw potatoes, greasy bad quality cheese, disgusting smelly chicharrón, dry chorizo and cold breakfast sausage. One of my friends hurt her knee so we asked for a wheelchair because she really couldn't walk. They gave one to us but the very next day, a random staff member was passing by and told her they would soon need the wheelchair back because they couldn't allow her to use it for free for that much time. We were paying guests, for crying out loud! I'm never going back to this place.
Showing reviews 1 - 5 of 43