Guests at this contemporary, adult-oriented, all-inclusive resort will enjoy the luxurious amenities. In addition, you'll have full access to facilities at the adjoining Now Amber property. For a special treat, book one of the rooms with a private hot tub on your balcony.
Smoke free premises. 271 units. 8-15 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, scuba diving, snorkeling, tennis, recreation programs, health club, spa.
valet laundry, rental car service, room service.
age restrictions may apply, 14 day cancellation notice.
OVERALL GUEST SCORE
Based on Ratings from 28 guests
Showing reviews 1 - 5 of 29
Traveling as Couple
Pros: All the rooms are oceanview, staff was extremely friendly, drinks were awesome, no hidden fees, great vacation!
Cons: The food was okay
Pros: I'm glad that we got a discount by choosing Booking.com If we paid full price, I would be VERY disappointed
Cons: The staff at check in were very pushy. In particular a manager named Esmeralda in the Preferred Tower. She was trying to get us to commit to a presentation at check in! We declined stating we were tired from our flight from Honolulu. She said she was off work the next day, so how about Wednesday? We said maybe, she handed us some coupons for the spa, etc.
The following day (Tuesday) we were talking to a staff member about their "unique membership program " We decided to attend a presentation. We didn't buy but they gave us some parting gifts. It was a very nice, not to much pressure presentation.
The next day (Wednesday) we arrived back to the resort from spending the morning in town. Esmeralda was sitting at the VIP desk & she stood up and pointed her finger at us. She said "you!" I gestured to myself and she said "yes". So I said "me, what"? She then said "you lied to me!" "You said you didn't talk to someone at the airport & get an invitation " I told her we didn't say that. She said we "took money from her family, that's how I make a living. We gave her bad credit"
We had no idea what she was taking about. I felt very horrible and it really ruined our day. I complained to the manager "Marco" he assured me that he would talk to her. He then asked me if she was "joking with me, because he doesn't know her to be that way" I said No I felt that she was very upset with us and didn't take that as a joking nature. At that point I knew nothing would be done. So whatever, we will never return to this resort and will tell all of our fry and family via social media NOT TO PATRONIZE THIS ESTABLISHMENT.
Cons: It was very full, so the property ends up being small for the number of guests they fit
Pros: We loved the lobby and the chair facing the beach!
Cons: Found 2 cockroaches in the room. Hated the timeshare reps at the hotel. They don't understand the word no.
Pros: Employees were very nice
Cons: Quilty of the food and lack of variety specially at the oceans restaurant also lack of entertainment
Pros: The property was nice.
Cons: Didn't like the location. Puerto Vallarta is not worth the trip. Beach wasn't nice. It smelt by the swim-up bar.
There weren't as many restaurants as Sandals has. They tried to tell you to go the the sister resort NOW next door, but honestly how many times are you going to walk over there?
There wasn't a huge choice of restaurants. One for breakfast. Two for lunch but one opened a little later than the other and a take out lunch with hard overcooked hotdog rolls and hamburger buns and two or three for dinner but the French restaurant had a private party so the menu was moved to the restaurant next door which knocked out their dinner.
Pros: Honestly, it was an ideal experience
Cons: Nothing significant
family with young children
Cons: The food was ok, not bad, but just not wonderful
Pros: I stayed in the Preferred and the room was outstanding. The views were picturesque, it was totally an amazing trip. The staff was so friendly and helpful. Always greeting with a smile. The restaurants and the staff went out of their way to be so nice and the food was really delicious. Not a bad meal. There really was not one thing I could complain about. T
Cons: Not a thing. It was perfect
Pros: Just a great resort, would come back.
Cons: A few to many rocks on the beach. But not a deal breaker, just a comment for those of us who enjoy beach as well as pool
Pros: Great bed (large and comfortable). Staff were friendly and helpful. Great variety at breakfast. Loved the large cold water pool - refreshing on hot days.
Cons: Food very average. Clearly a couples resort which I should have considered when visiting on my own for a short break in the sun. Sometimes staff customer service varied because I was on my own and depending on if you were a big tipper. Just not my kind of place. Primarily American and Canadian visitors - pretty loud.
Cons: Food was average. Thought the French restaurant Bordeaux would be better. The New Years party was disaster organizationally. We had assigned seats and had to wait in a long line to be seated at our private table
family with young children
Pros: Da entrada a vista.
Entrance , the view.
Cons: Fui roubado na piscina. Fui nadar na volta nao tinha mais meu Ray-ban.
I was stolen in the pool. I went swim, whem im back i didnt have my Ray-ban anymore.
Pros: Staff was good
Cons: The room smelled bad and it was not clean
Pros: The room, the service, the all inclusive food
Cons: When you check in, they try to sell you to be a club member.
Pros: Great pool and facilities
Cons: The food and drinks were sub-par. Disappointed a bit. Service was poor. Spa is too expensive.
Pros: Entertainment staff(table tennis) saved my trip. Thank you LUcas and Jairo. I literally stayed 1 extra week because of ping pong. Because of Lucas this place got my extra $3k
French restaurant is well managed. Thank you Alberto. Buffet is good quality for breakfast or lunch.
Cons: 2 restaurants for adults only. WI-FI is slow. Only one place(French restaurant) had my scotch.
Pros: The amenities and activities
Cons: Lunch was poor.
Dinner choice were decent not great.
family with older children
Pros: Pool staff and restaurants were great.
Cons: This was our 3rd visit to property & we decided to splurge and get 2 rooms in the preferred building. One room was 2 double beds for our adult children only to be told that those rooms weren't guaranteed even though the booking confirmation said otherwise. The kids had to share a bed the first night and, thankfully, we were able to move them to a 2 bed room the 2nd night. I had high expectations for the preferred building as we've had great experiences in the traditional towers. Sadly our expectations were not met; the daily room clean up service was non-existent and the 'upgraded' alcohol was underwhelming ... only had the same 4 wines to choose from throughout the property and they were decent but not great. We were constantly approached to purchase things like the timeshare presentation, wine bottles, very expensive spa packages, and non included wine and beer at the restaurants ... this took some of the fun and relaxation away. I would not recommend upgrading to the preferred tower as it is not worth the added cost!
Pros: Loved the staff and our room was amazing!!
Cons: The beach. Constantly harassed by vendors. And no Dr Pepper.
Pros: All our Preferred Club bartenders were exceptional. Especially Benny. Food was very good. We also had great weather during the rainy season.
Cons: Sliding glass doors didn't lock. Shower leaked water outside the shower.
ATM machine was a major rip off. ($28) in fees to withdraw $200 US).
Resort announced us as Honeymooners, not as Happy Anniversary.
Pros: The staff is amazing and the food is great.
Options for places to eat and things to do are fantastic and its right on the beach.
review category group of friends
Pros: Everyone was extremely friendly and polite.
Pros: Rooms are very nice. Food was very good. Most of the service was excellent.
Cons: Lack of "quiet" pool area outside. Pillows are lumpy.
Pros: The staff were all fabulous except for one bartender at the lobby bar. The rest of them were just incredible. We did tip all of them but they were not necessarily looking for tips.
Cons: The food was really awful. The breakfast was the best food they had. The breakfast quesadillas were good and the French onion soup and salads at the Bordeaux restaurant were good. I know I'm picky on food but I knew doing all inclusive I would sacrifice amazing food but the food was way worse than I thought. Room Service was beyond awful it wasn't the taste. The food wasn't edible. I'm
Not sure what they served us was even real food. I'm not being crazy when I say it felt like the play food from Fischer Price's kitchenette for children. It was beyond. We tried a few different items and got one bite of Everythjng. Even the French fries were messed up. The fries at the pool side grill were better and edible but seriously the room service was absolutely awful and really made the trip a disappointment. The other food at the restaurants did not make up for it really so I most likely would not be back. Like I said, I didn't expect t to be fabulous. But the room service was so poor and I think everything was melted plastic and then the seafood restaurant didn't even have fresh salsa. Their pico was made with cucumber instead of jalapeño. Anyways. Enough about that but it just didn't outweigh the awful room service enough for me to want to go back! The beach was rocky! But no seaweed. And rough in May 2016. So you may prefer that kind of beach or not ! I hate seaweed !
Pros: Everything was amazing. From the time we checked in, to the time we checked out.
family with young children
Pros: Most of facility and food was very good.
Cons: Did not receive the room I paid for - Staff at hotel and booking.com was zero help in getting issues resolved. Traveling with my daughter and hotel booked us into a room with one bed - then down-graded the room with no decrease in price - because I needed a room with 2 beds. Will not go back to the resort, will not book through this website in the future.
Pros: Great reception with champagne! Wonderful staff and beautiful views.
Cons: The flush for the toilet did not work. Shame for a 5 star hotel. Also my room was only ready at 3:40pm check-in is a 3:00pm. After a 10 hour flight to sit and wait was not too fun. When I got there room floor was still wet.
Pros: I have traveled all over the world. Never have been treated so well. Everyone we dealt with was amazing. The food was great, from the buffets to the restaurants. This was a fabulous vacation from start to finish!