Secrets Vallarta Bay

AAA Inspector Rating
8.7
Wonderful
28 Guest Ratings
David Alfaro Siqueiros No. 164
Puerto Vallarta, JA 48333- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.2
Bath4.6
Public Areas4.4
AAA Inspector Notes
Guests at this contemporary, adult-oriented, all-inclusive resort will enjoy the luxurious amenities. In addition, you'll have full access to facilities at the adjoining Now Amber property. For a special treat, book one of the rooms with a private hot tub on your balcony. Smoke free premises. 271 units. 8-15 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Resort Hotel
Location
Oceanfront. Just n of town center; in Zona Hotelera Las Glorias. David Alfaro Siqueiros No. 164 48333.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
10 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, scuba diving, snorkeling, tennis, recreation programs, health club, spa.
Guest Services
valet laundry, rental car service, room service.
Terms
age restrictions may apply, 14 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 28 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the rooms are oceanview, staff was extremely friendly, drinks were awesome, no hidden fees, great vacation!
Cons: The food was okay
6.3
Anonymous
Pleasant
07-12-2017
Very average
Pros: Buffet for breakfast was good and all the waiters around the pool and beach were great
Cons: Had a bed bug in our bed, they didn't want to move us to another room
2.9
Anonymous
Poor
06-16-2017
SECRET DISAPPOINTMENT
Pros: I'm glad that we got a discount by choosing Booking.com If we paid full price, I would be VERY disappointed
Cons: The staff at check in were very pushy. In particular a manager named Esmeralda in the Preferred Tower. She was trying to get us to commit to a presentation at check in! We declined stating we were tired from our flight from Honolulu. She said she was off work the next day, so how about Wednesday? We said maybe, she handed us some coupons for the spa, etc. The following day (Tuesday) we were talking to a staff member about their "unique membership program " We decided to attend a presentation. We didn't buy but they gave us some parting gifts. It was a very nice, not to much pressure presentation. The next day (Wednesday) we arrived back to the resort from spending the morning in town. Esmeralda was sitting at the VIP desk & she stood up and pointed her finger at us. She said "you!" I gestured to myself and she said "yes". So I said "me, what"? She then said "you lied to me!" "You said you didn't talk to someone at the airport & get an invitation " I told her we didn't say that. She said we "took money from her family, that's how I make a living. We gave her bad credit" We had no idea what she was taking about. I felt very horrible and it really ruined our day. I complained to the manager "Marco" he assured me that he would talk to her. He then asked me if she was "joking with me, because he doesn't know her to be that way" I said No I felt that she was very upset with us and didn't take that as a joking nature. At that point I knew nothing would be done. So whatever, we will never return to this resort and will tell all of our fry and family via social media NOT TO PATRONIZE THIS ESTABLISHMENT.
7.9
Anonymous
Good
06-14-2017
Great place to celebrate an...
Pros: Great, friendly, detailed oriented staff, nice facilities
Cons: It was very full, so the property ends up being small for the number of guests they fit
7.5
Anonymous
Good
06-13-2017
Relaxing adult trip
Pros: We loved the lobby and the chair facing the beach!
Cons: Found 2 cockroaches in the room. Hated the timeshare reps at the hotel. They don't understand the word no.
Showing reviews 1 - 5 of 50