Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This oceanfront complex is within walking distance of El Centro, PV's old downtown area. The two large pools feature swim-up bars. Ask for an upper-floor room if you want a great view. Rooms have a distinctly Mexican design theme; some are traditionally decorated while others have a contemporary look. Families will appreciate the lower floors, which have large terraces. Although most rooms do not have balconies, large floor-to-ceiling windows slide open at the top, letting in ocean breezes.
Smoke free premises. 473 units. 13 stories, interior corridors. Accessibility (Call).
tennis, recreation programs, kids club, health club, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 181 guests
Showing reviews 1 - 5 of 50
4.0
Anonymous
Disappointing
07-21-2017
Crap... Never stay there
Pros: Didn't like anything.
Cons: My debit called was cloned in the area and a lot of money was stolen
10.0
Anonymous
Exceptional
07-21-2017
It is very comfortable for a family vacation.
Pros: The staff and location. The rooms could use an update but are OK and the view terrific.
Cons: you can only order lunch at the pool after 12:30 which means you get it at 1pm which is a little late for young children.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The grounds and it's location.
Cons: The only issue I have is that the hotel does not return emails. I wanted to get info before the trip but they never answer emails.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Pool and view of ocean.
Cons: A quest came to our room for dinner and we had to pay $35 to get him up to the room.
9.6
Anonymous
Exceptional
07-05-2017
Awesome location, beautiful room and...
Pros: Everything great except the food could use some work. Some days okay others ugh.
Cons: One buffet gross and price expensive when not eating a lot.
Blackened seafood spaghetti - spaghetti gross seafood good
10.0
Anonymous
Exceptional
07-04-2017
Exceptional
Pros: The food was great, the staff were friendly. Drinks were great at all the bars. Landscaping and iguanas running around.
Cons: Had to pay for internet($10 a day for 3 devices) in the room or go through a suite presentation to get free but slow internet. Really enjoyed our stay despite this.
2.5
Anonymous
Poor
07-03-2017
The hotel is terrible same...
Pros: I didn't like anything on that place!
Cons: The place is in Contruction and there's a lot of noises they star from 7am to 7pm that place is terrible..
10.0
Anonymous
Exceptional
06-02-2017
Loved it would definitely stay...
Pros: Everything was beautiful the service was great and the staff was very friendly and helpful.
Cons: The beaches had to many rocks and got very hot must wear water shoes.
7.5
Anonymous
Good
05-27-2017
Good
Pros: Room beach
Cons: Workers
9.2
Anonymous
Wonderful
04-20-2017
Superb
Pros: Everything about it
Cons: The fact that they want to charge 15$ a day for Internet. So I didn't have Internet
7.5
Anonymous
Good
04-16-2017
Good
Pros: The pool service staff are excellent. They are very hard workers and a pleasure to interact with.
Cons: We booked a king bed with a terrace view. They tried giving us a room with a rooftop view then a room with 2 beds finally by the third day we got what we booked.
10.0
Anonymous
Exceptional
03-31-2017
Love the Sheraton.......friendly staff and...
Pros: Rooms very clean and food excellent.
Nice staff.
Cons: Internet issues
7.5
Anonymous
Good
03-24-2017
The Sheraton was simply ok.
Pros: Staff was super nice. Gave a great exchange rate.
Cons: Beach was rocky and pretty much unusable. The kids we were traveling with couldn't get the volleyballs etc. w/out a parent. You had to show your passport every time you exchanged money. Couldn't exchange money before 10:30 am. The location was ok but there wasn't much within walking distance. I felt it was expensive for what little was offered.
8.8
Anonymous
Excellent
03-24-2017
Fabulous
Pros: Loved the veggie/fruit smoothie bar that comes with the breakfast buffet!
The woman who makes the omelets is so nice--she really made our trip!
Cons:
10.0
Anonymous
Exceptional
03-22-2017
Loved staying at the Sheraton...
Pros: All staff members were so very friendly. We had a couple of special needs and response was swift and excellent.
Spotless grounds, excellent food and events.
Cons:
6.3
Anonymous
Pleasant
03-22-2017
At the end Sheraton will...
Pros: Pool, a lot of polite staff , cleanses overall
Cons: I booked for twin beds and they gave me a king size bed. Am I suppose to sleep with my male friend in the same bed ?
9.6
Anonymous
Exceptional
03-17-2017
If you're wanting a chill...
Pros: It was right on the beach, and the staff was so helpful. There was however some construction going on while we were there and some of my friends rooms weren't as nice as mine.
Cons:
7.5
Anonymous
Good
03-14-2017
Probably won't stay in this...
Pros: The room and the ocean view were excellent
Cons: Did not like that that lounge chairs by the swimming pool had a towel and a book to reserve them very early in the morning (5:30ish am). Nobody using the chairs but reserved all day long.
9.2
Anonymous
Wonderful
03-11-2017
Superb
Pros: Everything was fine
Cons: The air conditioning is very noisy and also the extractors from the kitchen
5.0
Anonymous
Fair
03-10-2017
Passable
Pros:
Cons: Breakfast bad quality
5.0
Anonymous
Fair
03-10-2017
Passable
Pros: Beds comfy
Cons: Staff reception attitude breakfast very bad ironing board broken fridge with little choice drinks
8.8
Anonymous
Excellent
03-09-2017
really enjoyed our stay.
Pros: Room service breakfast
Cons:
8.8
Anonymous
Excellent
03-06-2017
Enjoyed my stay...except the food.
Pros: The ocean
Cons: THE FOOD
5.8
Anonymous
Okay
03-02-2017
Okay facilities and location.
Pros: Convenient location, nice beach & decent restaurants.
Cons: Noisy with kids and not enough chairs at the pools.
6.3
Anonymous
Pleasant
02-22-2017
Pleasant
Pros:
Cons: Too big, not enough chairs for swimming pool.
7.5
Anonymous
Good
02-21-2017
Good location within walking distance...
Pros: Helpful friendly staff , good service .
Cons: Unrelenting time share salespeople
Cigarette smoking allowed in the bars and lobby
7.9
Anonymous
Good
02-15-2017
Good
Pros: Breakfast was very good. Great spot if travelling to PV
Cons:
10.0
Anonymous
Exceptional
02-14-2017
I'd stay here again
Pros: Room was nice, bed was good, bathroom had a makeup mirror and nice toiletries, balcony was nice. Little extras like light switches for the room built into the bedside table so you don't have to get up or down in the dark
Cons: No complaints
7.9
Anonymous
Good
01-29-2017
Good
Pros: Location was good. Grounds were beautiful. Breakfast was good, interesting Mexican dishes.
Liked the daily water exercise in the pool. The bell staff was extremely accommodating.
Cons: Loud bands played outside on the grounds at times and were annoying to those not attending the parties.
I hated the pressure to join "the club" -- a euphemism for a time share.
Our room was spacious but the chairs were painful to sit in for very long. The up side is that we were eventually able to persuade the staff to bring two different, more comfortable chairs but it took several days before they did so.
In the lobby bar the waitresses tried very hard to prevent us from ordering from their very limited menu because they had to walk to the kitchen which was a long way away in order to get the food. One waitress even pretended that they didn't have food in the Lobby Bar, but we had had food there before so we knew she was lying. Eventually she agreed to bring us some. The Embarcadero Bar was not yet completed and there were very limited options for light meals for those of us who were not taking the all inclusive plan.
8.8
Anonymous
Excellent
01-19-2017
Fabulous
Pros: A lot to do on the property. Clean, safe, and nice amenities.
Cons: Certain staff tried to get me to go to a timeshare presentation every time I asked a question. I expected some of that because of where we stayed but not daily. So annoying. "Ocean view" from rooms with terrace not great, covered by too many palm trees but I'm sure higher floors are better. Pool not heated as described.
5.0
Anonymous
Fair
01-10-2017
Too noisy and over priced
Pros:
Cons: Pool service, less noise, more live music
10.0
Anonymous
Exceptional
01-03-2017
Exceptional
Pros: Great pool, breakfast included.
Cons:
7.1
Anonymous
Good
12-30-2016
Nice stay
Pros: Delicious food served fresh daily, buffet and room service equally satisfying.Great service in restaurant - Asunción - best waiter
Cons: Time/vacation share "push"
Lady in the hotel corner store - very rude
7.5
Anonymous
Good
12-29-2016
Good
Pros: Staff was very friendly and very hard working!
Cons: Very noisy with a DJ talking constantly. We are used to smaller hotels.
7.5
Anonymous
Good
12-28-2016
reasonable.
Pros:
Cons: wifi was frustration it has been some time since i have been in a hotel wherein this was not included in the room rate. Additionally, WiFi in the lobby seemed to need additional effort. To check in for my departure flight, it was necessary to utilize a customer assist desk.
7.5
Anonymous
Good
11-09-2016
Good
Pros: Good location, nice grounds & pools, they paid attention to who was coming in & out
Cons: Reception staff was generally not that helpful, internet was weak and while they said they had the major US network tv channels, they did not.
9.2
Anonymous
Wonderful
10-25-2016
Superb
Pros: All members of staff we dealt with were very nice, helpful and professional .
Cons: Really, no free wifi in a sheraton hotel?!?!,
10.0
Anonymous
Exceptional
10-20-2016
Most Enjoyable Stay in P.V....
Pros: The Staff and Bartenders, everyone had very positive attitude, wanting to help and extra effort going out of there way to make the stay the best possible. Very Impressed with this Hotel, Management and more important the employees who work there
Cons:
10.0
Anonymous
Exceptional
08-24-2016
Exceptional
Pros: My family and I loved our stay there. It was FABULOUS!!!!!! Food, Rooms, and Staff were AWESOME!!!! Would stay there again without hesitation.
Cons:
5.8
Anonymous
Okay
08-07-2016
The could do better
Pros: I liked the location of the hotel. Close enough to downtown to walk and close to the marine terminal as well.I loved the pool and the service around.
Cons: The rooms are old. For the money we paid we got first floor room, shower was movil and we never couldn't get it to stick to the wall. Wifi service was not available except for price. Our phone company service couldn't reach to. The rooms are smaller than what i expected.
9.6
Anonymous
Exceptional
07-07-2016
Great hotel - expensive ammententies
Pros: Great staff, nice hotel for the money. Just a short walk from downtown.
Cons: Beware - we were buying things like sunscreen more than you get them in the US. And, if you're like my husband and me, we are too adventurous for all inclusive, but we got drinks at the pool bar once... SO expensive! But still fun to do.
There are also a ton of hotels closer to downtown, not sure how much they are.
8.3
Anonymous
Very Good
02-18-2016
Very good
Pros:
Cons: Your beach need a deep reconstruction
6.7
Anonymous
Pleasant
02-07-2016
Pleasant
Pros: Food and drinks were awesome
Cons: I waited 8 hrs to get my room key & at the end we got sent another hotel
9.6
Anonymous
Exceptional
01-25-2016
Lovely.
Pros:
Cons: We were approached immediately about becoming members of the "club" or a "welcome package" that also included a commitment of some kind, even though there were some discounts. If we did not pick up the welcome package soon, our room was called. On vacation, no one should call about a promotion to the room any time. Sleeping in the room on vacation should not be interrupted for promotions.
7.5
Anonymous
Good
12-16-2015
Fair
Pros: It is very 80's, for the price I would expect a more updated hotel but It is big and comfy, good food and overall well service.
Cons: We had problems with the key cards all the time. I think they should change the system. Also they don't have free internet in the room, the most of the modern hotels nowadays have free internet and another techno advances.
7.9
Anonymous
Good
12-13-2015
Review your bill at checkout
Pros: The activities
Cons: I was overcharged at checkout it was corrected after I reviewed my bill thank you
7.9
Anonymous
Good
11-23-2015
Staff were very helpful.Would like...
Pros: Great location.Very friendly staff and good facilities.The Club offer for higher floors, well worthwhile.
Cons:
10.0
Anonymous
Exceptional
11-22-2015
mini paradise
Pros:
Cons: Trattoria Elfresco
10.0
Anonymous
Exceptional
09-19-2015
me n my boy breakfast...
Pros: travelled solo with my 3 year old and when he heard a knock at the door at 9am and a gentelman come in with a spread of food wow was he surprised.. his first breakfast in bed :) made my day to see that smile!!
Cons: no wifi in the room kinda sucks.. or having to pay for it.. especially when Im from Puerto Vallarta and have a mexico telcel plan on my phone! they should not be able to block that access!
7.1
Anonymous
Good
09-18-2015
a very nice hotel near...
Pros: The pools and gardens are awesome!
Cons: The ambient music was terrible, all moment chill out and repeating the same music all day!!!
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