Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This oceanfront complex is within walking distance of El Centro, PV's old downtown area. The two large pools feature swim-up bars. Ask for an upper-floor room if you want a great view. Rooms have a distinctly Mexican design theme; some are traditionally decorated while others have a contemporary look. Families will appreciate the lower floors, which have large terraces. Although most rooms do not have balconies, large floor-to-ceiling windows slide open at the top, letting in ocean breezes.
Smoke free premises. 473 units. 13 stories, interior corridors. Accessibility (Call).
tennis, recreation programs, kids club, health club, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 181 guests
Showing reviews 1 - 5 of 50
7.5
Anonymous
Good
family with young children
05-02-2017
Pros: Nice resort for the price, staff were very approchable and friendly.
Cons: Bed was a bit uncomfortable and pillows were worse.
9.2
Aldo
Wonderful
review category group of friends
04-20-2017
Pros: Everything about it
Cons: The fact that they want to charge 15$ a day for Internet. So I didn't have Internet
7.5
Jennifer
Good
young couple
04-16-2017
Pros: The pool service staff are excellent. They are very hard workers and a pleasure to interact with.
Cons: We booked a king bed with a terrace view. They tried giving us a room with a rooftop view then a room with 2 beds finally by the third day we got what we booked.
10.0
Tamala
Exceptional
review category group of friends
03-31-2017
Pros: Rooms very clean and food excellent.
Nice staff.
Cons: Internet issues
7.5
Tim
Good
review category group of friends
03-24-2017
Pros: Staff was super nice. Gave a great exchange rate.
Cons: Beach was rocky and pretty much unusable. The kids we were traveling with couldn't get the volleyballs etc. w/out a parent. You had to show your passport every time you exchanged money. Couldn't exchange money before 10:30 am. The location was ok but there wasn't much within walking distance. I felt it was expensive for what little was offered.
8.8
Anna
Excellent
young couple
03-24-2017
Pros: Loved the veggie/fruit smoothie bar that comes with the breakfast buffet!
The woman who makes the omelets is so nice--she really made our trip!
Cons:
10.0
Barry
Exceptional
solo traveller
03-22-2017
Pros: All staff members were so very friendly. We had a couple of special needs and response was swift and excellent.
Spotless grounds, excellent food and events.
Cons:
6.3
Hector
Pleasant
review category group of friends
03-22-2017
Pros: Pool, a lot of polite staff , cleanses overall
Cons: I booked for twin beds and they gave me a king size bed. Am I suppose to sleep with my male friend in the same bed ?
9.6
Miles
Exceptional
review category group of friends
03-17-2017
Pros: It was right on the beach, and the staff was so helpful. There was however some construction going on while we were there and some of my friends rooms weren't as nice as mine.
Cons:
7.5
Gloria
Good
review category group of friends
03-14-2017
Pros: The room and the ocean view were excellent
Cons: Did not like that that lounge chairs by the swimming pool had a towel and a book to reserve them very early in the morning (5:30ish am). Nobody using the chairs but reserved all day long.
9.2
Angelica
Wonderful
family with young children
03-11-2017
Pros: Everything was fine
Cons: The air conditioning is very noisy and also the extractors from the kitchen
5.0
Irish
Fair
young couple
03-10-2017
Pros:
Cons: Breakfast bad quality
5.0
Fionnuala
Fair
young couple
03-10-2017
Pros: Beds comfy
Cons: Staff reception attitude breakfast very bad ironing board broken fridge with little choice drinks
8.8
David
Excellent
young couple
03-09-2017
Pros: Room service breakfast
Cons:
8.8
Henry
Excellent
solo traveller
03-06-2017
Pros: The ocean
Cons: THE FOOD
5.8
John
Okay
young couple
03-02-2017
Pros: Convenient location, nice beach & decent restaurants.
Cons: Noisy with kids and not enough chairs at the pools.
4.2
Anonymous
Disappointing
review category group of friends
03-02-2017
Pros: On the beach
Cons: They 'upgraded'our room so we had one bed in a separate bedroom and one glorified bed that was actually a couch with a sheet on it.I will not book through booking.Com again because you never know what you'll end up with, even at a high end Sharaton. We had to pay for coffee even though there was a full kitchen with a coffee maker in the room. The kitchen was useless because we were only there 1 night.
6.3
William
Pleasant
young couple
02-22-2017
Pros:
Cons: Too big, not enough chairs for swimming pool.
7.5
Alison
Good
young couple
02-21-2017
Pros: Helpful friendly staff , good service .
Cons: Unrelenting time share salespeople
Cigarette smoking allowed in the bars and lobby
7.9
Lynda
Good
review category group of friends
02-15-2017
Pros: Breakfast was very good. Great spot if travelling to PV
Cons:
10.0
Eileen
Exceptional
young couple
02-14-2017
Pros: Room was nice, bed was good, bathroom had a makeup mirror and nice toiletries, balcony was nice. Little extras like light switches for the room built into the bedside table so you don't have to get up or down in the dark
Cons: No complaints
7.9
H
Good
young couple
01-29-2017
Pros: Location was good. Grounds were beautiful. Breakfast was good, interesting Mexican dishes.
Liked the daily water exercise in the pool. The bell staff was extremely accommodating.
Cons: Loud bands played outside on the grounds at times and were annoying to those not attending the parties.
I hated the pressure to join "the club" -- a euphemism for a time share.
Our room was spacious but the chairs were painful to sit in for very long. The up side is that we were eventually able to persuade the staff to bring two different, more comfortable chairs but it took several days before they did so.
In the lobby bar the waitresses tried very hard to prevent us from ordering from their very limited menu because they had to walk to the kitchen which was a long way away in order to get the food. One waitress even pretended that they didn't have food in the Lobby Bar, but we had had food there before so we knew she was lying. Eventually she agreed to bring us some. The Embarcadero Bar was not yet completed and there were very limited options for light meals for those of us who were not taking the all inclusive plan.
7.1
Anonymous
Good
family with young children
01-29-2017
Pros: The staff are awesome and customer oriented.
Cons:
8.8
Ernesto
Excellent
young couple
01-19-2017
Pros: A lot to do on the property. Clean, safe, and nice amenities.
Cons: Certain staff tried to get me to go to a timeshare presentation every time I asked a question. I expected some of that because of where we stayed but not daily. So annoying. "Ocean view" from rooms with terrace not great, covered by too many palm trees but I'm sure higher floors are better. Pool not heated as described.
5.0
Darrell
Fair
young couple
01-10-2017
Pros:
Cons: Pool service, less noise, more live music
9.6
Anonymous
Exceptional
solo traveller
01-08-2017
Pros: Concierge Lulu was so helpful and truly concerned that I had a wonderful time in Vallarta. I sure did!
Beautiful renovations too!
Cons:
10.0
Yaninne
Exceptional
review category group of friends
01-03-2017
Pros: Great pool, breakfast included.
Cons:
7.1
Donna
Good
family with young children
12-30-2016
Pros: Delicious food served fresh daily, buffet and room service equally satisfying.Great service in restaurant - Asunción - best waiter
Cons: Time/vacation share "push"
Lady in the hotel corner store - very rude
7.5
James
Good
young couple
12-29-2016
Pros: Staff was very friendly and very hard working!
Cons: Very noisy with a DJ talking constantly. We are used to smaller hotels.
7.5
Edith
Good
solo traveller
12-28-2016
Pros:
Cons: wifi was frustration it has been some time since i have been in a hotel wherein this was not included in the room rate. Additionally, WiFi in the lobby seemed to need additional effort. To check in for my departure flight, it was necessary to utilize a customer assist desk.
7.5
Patricia
Good
young couple
11-09-2016
Pros: Good location, nice grounds & pools, they paid attention to who was coming in & out
Cons: Reception staff was generally not that helpful, internet was weak and while they said they had the major US network tv channels, they did not.
9.2
Roberto
Wonderful
family with young children
10-25-2016
Pros: All members of staff we dealt with were very nice, helpful and professional .
Cons: Really, no free wifi in a sheraton hotel?!?!,
10.0
Ruben
Exceptional
young couple
10-20-2016
Pros: The Staff and Bartenders, everyone had very positive attitude, wanting to help and extra effort going out of there way to make the stay the best possible. Very Impressed with this Hotel, Management and more important the employees who work there
Cons:
10.0
Iza-nasheli
Exceptional
family with young children
08-24-2016
Pros: My family and I loved our stay there. It was FABULOUS!!!!!! Food, Rooms, and Staff were AWESOME!!!! Would stay there again without hesitation.
Cons:
5.8
Iliana
Okay
family with young children
08-07-2016
Pros: I liked the location of the hotel. Close enough to downtown to walk and close to the marine terminal as well.I loved the pool and the service around.
Cons: The rooms are old. For the money we paid we got first floor room, shower was movil and we never couldn't get it to stick to the wall. Wifi service was not available except for price. Our phone company service couldn't reach to. The rooms are smaller than what i expected.
9.6
Gretchh
Exceptional
young couple
07-07-2016
Pros: Great staff, nice hotel for the money. Just a short walk from downtown.
Cons: Beware - we were buying things like sunscreen more than you get them in the US. And, if you're like my husband and me, we are too adventurous for all inclusive, but we got drinks at the pool bar once... SO expensive! But still fun to do.
There are also a ton of hotels closer to downtown, not sure how much they are.
8.3
Arturo
Very Good
mature couple
02-18-2016
Pros:
Cons: Your beach need a deep reconstruction
6.7
Anonymous
Pleasant
young couple
02-07-2016
Pros: Food and drinks were awesome
Cons: I waited 8 hrs to get my room key & at the end we got sent another hotel
9.6
Steven
Exceptional
mature couple
01-25-2016
Pros:
Cons: We were approached immediately about becoming members of the "club" or a "welcome package" that also included a commitment of some kind, even though there were some discounts. If we did not pick up the welcome package soon, our room was called. On vacation, no one should call about a promotion to the room any time. Sleeping in the room on vacation should not be interrupted for promotions.
7.5
Adrima
Good
review category group of friends
12-16-2015
Pros: It is very 80's, for the price I would expect a more updated hotel but It is big and comfy, good food and overall well service.
Cons: We had problems with the key cards all the time. I think they should change the system. Also they don't have free internet in the room, the most of the modern hotels nowadays have free internet and another techno advances.
7.9
Frank
Good
mature couple
12-13-2015
Pros: The activities
Cons: I was overcharged at checkout it was corrected after I reviewed my bill thank you
9.2
Anonymous
Wonderful
solo traveller
12-06-2015
Pros: The staff were very friendly and the rooms have a great view, are spacious, and clean.
Cons: The cocktails could have been better, but that's probably because some people stay at the hotel all inclusive. If you pay for the drinks separately they are not very good value for money.
7.9
Bradley
Good
mature couple
11-23-2015
Pros: Great location.Very friendly staff and good facilities.The Club offer for higher floors, well worthwhile.
Cons:
10.0
Irina
Exceptional
review category group of friends
11-22-2015
Pros:
Cons: Trattoria Elfresco
7.1
Anonymous
Good
mature couple
09-30-2015
Pros: Iguanas by the pool. Very friendly staff. Close to malecon and downtown area.
Cons: Very expensive if not all inclusive. No balcony though photos showed one, thought wifi was included but charged $15 a day. Expensive drinks by the pool despite a fifth of cost at Oxxo across the street. Consistent up sell on discount cards and time share
10.0
Thepropertygirl
Exceptional
family with young children
09-19-2015
Pros: travelled solo with my 3 year old and when he heard a knock at the door at 9am and a gentelman come in with a spread of food wow was he surprised.. his first breakfast in bed :) made my day to see that smile!!
Cons: no wifi in the room kinda sucks.. or having to pay for it.. especially when Im from Puerto Vallarta and have a mexico telcel plan on my phone! they should not be able to block that access!
7.1
Eva
Good
mature couple
09-18-2015
Pros: The pools and gardens are awesome!
Cons: The ambient music was terrible, all moment chill out and repeating the same music all day!!!
8.8
Vince78229
Excellent
family with young children
08-27-2015
Pros: I liked the pool and the store on the property.
Cons: WiFi should be free, its a resort.
10.0
Tony
Exceptional
mature couple
08-25-2015
Pros:
Cons: Everything with the hotel was excellent. This issue i had was with booking.com, my reservations weren't booked when i got there, fortunately tve hotel was able to accomodate us with no problem.
5.0
Anonymous
Fair
family with older children
08-23-2015
Pros: Easily to move around the facility.
Cons: Lot's of staff but they did not seem to be doing much. The bars were very small and crowded and closed very early.
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