Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This oceanfront complex is within walking distance of El Centro, PV's old downtown area. The two large pools feature swim-up bars. Ask for an upper-floor room if you want a great view. Rooms have a distinctly Mexican design theme; some are traditionally decorated while others have a contemporary look. Families will appreciate the lower floors, which have large terraces. Although most rooms do not have balconies, large floor-to-ceiling windows slide open at the top, letting in ocean breezes.
Smoke free premises. 473 units. 13 stories, interior corridors. Accessibility (Call).
tennis, recreation programs, kids club, health club, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 181 guests
Showing reviews 1 - 5 of 50
9.0
Dan
Wonderful
10-20-2017
it is exactly what i expected.location,service,attention.
Pros: i liked it very much
Cons: no
4.0
Sean
Disappointing
Traveling as Couple
10-20-2017
Crap... Never stay there
Pros: Didn't like anything.
Cons: My debit called was cloned in the area and a lot of money was stolen
10.0
Burton
Exceptional
Family with Young Children
10-20-2017
It is very comfortable for a family vacation.
Pros: The staff and location. The rooms could use an update but are OK and the view terrific.
Cons: you can only order lunch at the pool after 12:30 which means you get it at 1pm which is a little late for young children.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: The grounds and it's location.
Cons: The only issue I have is that the hotel does not return emails. I wanted to get info before the trip but they never answer emails.
7.0
Verified Hotel Guest
Good
10-20-2017
Pros: Location is great. But the hotel is way too focused on selling time shares. I like that you don't have to go the all inclusive route that is mandatory at other hotels. Power went out twice during our two week stay. Rooms are fine but far from four star.
Cons: See above
9.0
William
Wonderful
Traveling as Couple
10-20-2017
Pros: Pool and view of ocean.
Cons: A quest came to our room for dinner and we had to pay $35 to get him up to the room.
8.0
Fernando
Very Good
Family with Young Children
10-20-2017
Pros: Breakfast buffet
Cons:
8.8
Anonymous
Excellent
young couple
10-12-2017
Good
Pros: All
Cons: I like all
6.7
Juan
Pleasant
family with young children
09-29-2017
Pleasant
Pros: The bed
Cons: Was under repair the entire floor above me and I feel in the middle of the construction they offered me a free lunch but was not that, seeing the panorama I ask the check out for 4 instead of 12
5.4
Anonymous
Fair
review category group of friends
08-14-2017
Paid WIFI, Lukewarm pool with...
Pros: Comfortable rooms.
Cons: Beach infront of the hotel has hard sand and the ocean is dirty infront of the hotel. We have seen trash, foams, debris and plastic in the ocean.
The depth of water in the pool is very shallow so it gets really warm super fast in the morning hours. In addition to that, although there are two different pools which supposedly have sections, it is useless and there is absolutely no seperation for Adult and Child Sections of the pool. Thus both pools are packed by loud kids (and that was definitely the case) and the pool is lukewarm temperature. There is no escape to refresh under the hot sun, no where.
Also internet in the rooms is a paid service so eventhough it is not clarified, expect to pay 10$ per day extra. Made me feel like I am flying with a budget airline. I have spoken with the night manager but it seemed like they were very used to this complaint and they were not willing to take any action.
10.0
Marissa
Exceptional
family with young children
07-17-2017
Right in the beach!
Pros:
Cons:
9.6
Rromer59
Exceptional
family with young children
07-05-2017
Awesome location, beautiful room and...
Pros: Everything great except the food could use some work. Some days okay others ugh.
Cons: One buffet gross and price expensive when not eating a lot.
Blackened seafood spaghetti - spaghetti gross seafood good
10.0
Matthew
Exceptional
young couple
07-04-2017
Exceptional
Pros: The food was great, the staff were friendly. Drinks were great at all the bars. Landscaping and iguanas running around.
Cons: Had to pay for internet($10 a day for 3 devices) in the room or go through a suite presentation to get free but slow internet. Really enjoyed our stay despite this.
2.5
Raul
Poor
family with young children
07-03-2017
The hotel is terrible same...
Pros: I didn't like anything on that place!
Cons: The place is in Contruction and there's a lot of noises they star from 7am to 7pm that place is terrible..
9.2
Anonymous
Wonderful
review category group of friends
06-26-2017
Great experience, very nice hotel
Pros: Bed was comfortable, room was clean and recently remodeled.
Cons:
10.0
Loretta
Exceptional
young couple
06-02-2017
Loved it would definitely stay...
Pros: Everything was beautiful the service was great and the staff was very friendly and helpful.
Cons: The beaches had to many rocks and got very hot must wear water shoes.
7.5
Daisy
Good
review category group of friends
05-27-2017
Good
Pros: Room beach
Cons: Workers
7.5
Anonymous
Good
family with young children
05-02-2017
Good
Pros: Nice resort for the price, staff were very approchable and friendly.
Cons: Bed was a bit uncomfortable and pillows were worse.
9.2
Aldo
Wonderful
review category group of friends
04-20-2017
Superb
Pros: Everything about it
Cons: The fact that they want to charge 15$ a day for Internet. So I didn't have Internet
7.5
Alex
Good
family with young children
04-17-2017
Good
Pros:
Cons:
7.5
Jennifer
Good
young couple
04-16-2017
Good
Pros: The pool service staff are excellent. They are very hard workers and a pleasure to interact with.
Cons: We booked a king bed with a terrace view. They tried giving us a room with a rooftop view then a room with 2 beds finally by the third day we got what we booked.
9.2
Anonymous
Wonderful
young couple
04-14-2017
Superb
Pros:
Cons:
5.0
Matthew
Fair
young couple
04-06-2017
Passable
Pros:
Cons:
10.0
Tamala
Exceptional
review category group of friends
03-31-2017
Love the Sheraton.......friendly staff and...
Pros: Rooms very clean and food excellent.
Nice staff.
Cons: Internet issues
7.5
Tim
Good
review category group of friends
03-24-2017
The Sheraton was simply ok.
Pros: Staff was super nice. Gave a great exchange rate.
Cons: Beach was rocky and pretty much unusable. The kids we were traveling with couldn't get the volleyballs etc. w/out a parent. You had to show your passport every time you exchanged money. Couldn't exchange money before 10:30 am. The location was ok but there wasn't much within walking distance. I felt it was expensive for what little was offered.
8.8
Anna
Excellent
young couple
03-24-2017
Fabulous
Pros: Loved the veggie/fruit smoothie bar that comes with the breakfast buffet!
The woman who makes the omelets is so nice--she really made our trip!
Cons:
10.0
Barry
Exceptional
solo traveller
03-22-2017
Loved staying at the Sheraton...
Pros: All staff members were so very friendly. We had a couple of special needs and response was swift and excellent.
Spotless grounds, excellent food and events.
Cons:
6.3
Hector
Pleasant
review category group of friends
03-22-2017
At the end Sheraton will...
Pros: Pool, a lot of polite staff , cleanses overall
Cons: I booked for twin beds and they gave me a king size bed. Am I suppose to sleep with my male friend in the same bed ?
9.6
Miles
Exceptional
review category group of friends
03-17-2017
If you're wanting a chill...
Pros: It was right on the beach, and the staff was so helpful. There was however some construction going on while we were there and some of my friends rooms weren't as nice as mine.
Cons:
7.5
Gloria
Good
review category group of friends
03-14-2017
Probably won't stay in this...
Pros: The room and the ocean view were excellent
Cons: Did not like that that lounge chairs by the swimming pool had a towel and a book to reserve them very early in the morning (5:30ish am). Nobody using the chairs but reserved all day long.
9.2
Angelica
Wonderful
family with young children
03-11-2017
Superb
Pros: Everything was fine
Cons: The air conditioning is very noisy and also the extractors from the kitchen
5.0
Irish
Fair
young couple
03-10-2017
Passable
Pros:
Cons: Breakfast bad quality
5.0
Fionnuala
Fair
young couple
03-10-2017
Passable
Pros: Beds comfy
Cons: Staff reception attitude breakfast very bad ironing board broken fridge with little choice drinks
8.8
David
Excellent
young couple
03-09-2017
really enjoyed our stay.
Pros: Room service breakfast
Cons:
8.8
Henry
Excellent
solo traveller
03-06-2017
Enjoyed my stay...except the food.
Pros: The ocean
Cons: THE FOOD
5.8
John
Okay
young couple
03-02-2017
Okay facilities and location.
Pros: Convenient location, nice beach & decent restaurants.
Cons: Noisy with kids and not enough chairs at the pools.
4.2
Anonymous
Disappointing
review category group of friends
03-02-2017
Disappointing
Pros: On the beach
Cons: They 'upgraded'our room so we had one bed in a separate bedroom and one glorified bed that was actually a couch with a sheet on it.I will not book through booking.Com again because you never know what you'll end up with, even at a high end Sharaton. We had to pay for coffee even though there was a full kitchen with a coffee maker in the room. The kitchen was useless because we were only there 1 night.
6.3
William
Pleasant
young couple
02-22-2017
Pleasant
Pros:
Cons: Too big, not enough chairs for swimming pool.
7.5
Alison
Good
young couple
02-21-2017
Good location within walking distance...
Pros: Helpful friendly staff , good service .
Cons: Unrelenting time share salespeople
Cigarette smoking allowed in the bars and lobby
7.9
Lynda
Good
review category group of friends
02-15-2017
Good
Pros: Breakfast was very good. Great spot if travelling to PV
Cons:
10.0
Eileen
Exceptional
young couple
02-14-2017
I'd stay here again
Pros: Room was nice, bed was good, bathroom had a makeup mirror and nice toiletries, balcony was nice. Little extras like light switches for the room built into the bedside table so you don't have to get up or down in the dark
Cons: No complaints
7.9
H
Good
young couple
01-29-2017
Good
Pros: Location was good. Grounds were beautiful. Breakfast was good, interesting Mexican dishes.
Liked the daily water exercise in the pool. The bell staff was extremely accommodating.
Cons: Loud bands played outside on the grounds at times and were annoying to those not attending the parties.
I hated the pressure to join "the club" -- a euphemism for a time share.
Our room was spacious but the chairs were painful to sit in for very long. The up side is that we were eventually able to persuade the staff to bring two different, more comfortable chairs but it took several days before they did so.
In the lobby bar the waitresses tried very hard to prevent us from ordering from their very limited menu because they had to walk to the kitchen which was a long way away in order to get the food. One waitress even pretended that they didn't have food in the Lobby Bar, but we had had food there before so we knew she was lying. Eventually she agreed to bring us some. The Embarcadero Bar was not yet completed and there were very limited options for light meals for those of us who were not taking the all inclusive plan.
7.1
Anonymous
Good
family with young children
01-29-2017
Anniversaries trip
Pros: The staff are awesome and customer oriented.
Cons:
6.7
Marc
Pleasant
young couple
01-23-2017
Pleasant
Pros:
Cons:
8.8
Ernesto
Excellent
young couple
01-19-2017
Fabulous
Pros: A lot to do on the property. Clean, safe, and nice amenities.
Cons: Certain staff tried to get me to go to a timeshare presentation every time I asked a question. I expected some of that because of where we stayed but not daily. So annoying. "Ocean view" from rooms with terrace not great, covered by too many palm trees but I'm sure higher floors are better. Pool not heated as described.
5.0
Darrell
Fair
young couple
01-10-2017
Too noisy and over priced
Pros:
Cons: Pool service, less noise, more live music
9.6
Anonymous
Exceptional
solo traveller
01-08-2017
Exceptional
Pros: Concierge Lulu was so helpful and truly concerned that I had a wonderful time in Vallarta. I sure did!
Beautiful renovations too!
Cons:
10.0
Yaninne
Exceptional
review category group of friends
01-03-2017
Exceptional
Pros: Great pool, breakfast included.
Cons:
7.1
Donna
Good
family with young children
12-30-2016
Nice stay
Pros: Delicious food served fresh daily, buffet and room service equally satisfying.Great service in restaurant - Asunción - best waiter
Cons: Time/vacation share "push"
Lady in the hotel corner store - very rude
7.5
James
Good
young couple
12-29-2016
Good
Pros: Staff was very friendly and very hard working!
Cons: Very noisy with a DJ talking constantly. We are used to smaller hotels.
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