This oceanfront complex is within walking distance of El Centro, PV's old downtown area. The two large pools feature swim-up bars. Ask for an upper-floor room if you want a great view. Rooms have a distinctly Mexican design theme; some are traditionally decorated while others have a contemporary look. Families will appreciate the lower floors, which have large terraces. Although most rooms do not have balconies, large floor-to-ceiling windows slide open at the top, letting in ocean breezes.
Smoke free premises. 473 units. 13 stories, interior corridors. Accessibility (Call).
tennis, recreation programs, kids club, health club, spa.
Guest Services
valet laundry, room service.
Terms
N, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 165 guests
Showing reviews 1 - 5 of 35
10.0
Iza-nasheli
Exceptional
family with young children
08-24-2016
Pros: My family and I loved our stay there. It was FABULOUS!!!!!! Food, Rooms, and Staff were AWESOME!!!! Would stay there again without hesitation.
Cons:
5.8
Iliana
Okay
family with young children
08-07-2016
Pros: I liked the location of the hotel. Close enough to downtown to walk and close to the marine terminal as well.I loved the pool and the service around.
Cons: The rooms are old. For the money we paid we got first floor room, shower was movil and we never couldn't get it to stick to the wall. Wifi service was not available except for price. Our phone company service couldn't reach to. The rooms are smaller than what i expected.
9.6
Gretchh
Exceptional
young couple
07-07-2016
Pros: Great staff, nice hotel for the money. Just a short walk from downtown.
Cons: Beware - we were buying things like sunscreen more than you get them in the US. And, if you're like my husband and me, we are too adventurous for all inclusive, but we got drinks at the pool bar once... SO expensive! But still fun to do.
There are also a ton of hotels closer to downtown, not sure how much they are.
8.3
Arturo
Very Good
mature couple
02-18-2016
Pros:
Cons: Your beach need a deep reconstruction
6.7
Anonymous
Pleasant
young couple
02-07-2016
Pros: Food and drinks were awesome
Cons: I waited 8 hrs to get my room key & at the end we got sent another hotel
9.6
Steven
Exceptional
mature couple
01-25-2016
Pros:
Cons: We were approached immediately about becoming members of the "club" or a "welcome package" that also included a commitment of some kind, even though there were some discounts. If we did not pick up the welcome package soon, our room was called. On vacation, no one should call about a promotion to the room any time. Sleeping in the room on vacation should not be interrupted for promotions.
7.5
Adrima
Good
review category group of friends
12-16-2015
Pros: It is very 80's, for the price I would expect a more updated hotel but It is big and comfy, good food and overall well service.
Cons: We had problems with the key cards all the time. I think they should change the system. Also they don't have free internet in the room, the most of the modern hotels nowadays have free internet and another techno advances.
7.9
Frank
Good
mature couple
12-13-2015
Pros: The activities
Cons: I was overcharged at checkout it was corrected after I reviewed my bill thank you
9.2
Anonymous
Wonderful
solo traveller
12-06-2015
Pros: The staff were very friendly and the rooms have a great view, are spacious, and clean.
Cons: The cocktails could have been better, but that's probably because some people stay at the hotel all inclusive. If you pay for the drinks separately they are not very good value for money.
7.9
Bradley
Good
mature couple
11-23-2015
Pros: Great location.Very friendly staff and good facilities.The Club offer for higher floors, well worthwhile.
Cons:
10.0
Irina
Exceptional
review category group of friends
11-22-2015
Pros:
Cons: Trattoria Elfresco
7.1
Anonymous
Good
mature couple
09-30-2015
Pros: Iguanas by the pool. Very friendly staff. Close to malecon and downtown area.
Cons: Very expensive if not all inclusive. No balcony though photos showed one, thought wifi was included but charged $15 a day. Expensive drinks by the pool despite a fifth of cost at Oxxo across the street. Consistent up sell on discount cards and time share
10.0
Thepropertygirl
Exceptional
family with young children
09-19-2015
Pros: travelled solo with my 3 year old and when he heard a knock at the door at 9am and a gentelman come in with a spread of food wow was he surprised.. his first breakfast in bed :) made my day to see that smile!!
Cons: no wifi in the room kinda sucks.. or having to pay for it.. especially when Im from Puerto Vallarta and have a mexico telcel plan on my phone! they should not be able to block that access!
7.1
Eva
Good
mature couple
09-18-2015
Pros: The pools and gardens are awesome!
Cons: The ambient music was terrible, all moment chill out and repeating the same music all day!!!
8.8
Vince78229
Excellent
family with young children
08-27-2015
Pros: I liked the pool and the store on the property.
Cons: WiFi should be free, its a resort.
10.0
Tony
Exceptional
mature couple
08-25-2015
Pros:
Cons: Everything with the hotel was excellent. This issue i had was with booking.com, my reservations weren't booked when i got there, fortunately tve hotel was able to accomodate us with no problem.
5.0
Anonymous
Fair
family with older children
08-23-2015
Pros: Easily to move around the facility.
Cons: Lot's of staff but they did not seem to be doing much. The bars were very small and crowded and closed very early.
4.2
Alexandra
Disappointing
solo traveller
08-22-2015
Pros: Good location , 15 min walking from downtown .
Dinner buffet is really nice.
Beautiful view for the sunset.
Cons: Staff are not helpful, I have tried to book a scuba diving trip and they don't really know what packages are having, though when u book the hotel one of the facilities is DIVING .
Cleaness of the room after housekeeping not the best .
10.0
Richard
Exceptional
solo traveller
08-06-2015
Pros: The Staff was awesome!
Cons: Time share selling!
6.3
Tracy
Pleasant
mature couple
07-28-2015
Pros: beautiful pool and beach
Cons: The room was musty and dirty
10.0
Anonymous
Exceptional
family with young children
07-28-2015
Pros: Great great area, walking distance for the center of the city.
Cons: free Wi-Fi was only available in the lobby
8.8
Anonymous
Excellent
family with young children
07-15-2015
Pros: The hotel had lots of scheduled Activites, good kids club with caring staff. Even though we never left our daughter by herself we were able to go play and you could tell how caring and nurturing the staff was. We enjoyed the live music and the gym was AMAZING. The chairs and shade on the beach that are included were a great plus as well. We would easily stay here again.
Cons: When we came to Vallarta it was to relax and unwind. The promotors that greet you the second after you check in and start hassling you really kills the nice feeling you want to have when you check into a hotel. And not only are they anxiously awaiting for you to start digging in your pockets, they keep hassling you for at least the next 48 hrs. How many times do you have to say no, I am not interested.
A softer approach like a brochure in your room that you can browse and then go ask someone if you're interested would be much more inviting and appreciated to guests.
8.3
Mike
Very Good
mature couple
06-23-2015
Pros: The facility was clean and well staffed.
Cons: The time share and 'tour advisor' people are relentlessly annoying.
5.0
Vincent
Fair
solo traveller
05-17-2015
Pros: The pool was ok...
Cons: Not enough grill cooks for breakfast, sharks at the gate, check your receipts, they tried to hit me up for tax twice, I had to go up, get my tablet and show them my email that showed I had already paid the tax, then they blamed it on their computer.
5.0
Igor
Fair
young couple
04-28-2015
Pros: it's first line with own beach and nice swimming pool
Cons: this is so far from being 5 stars! I would only give it 3.
All restaurants and lounges were always busy by sales agents, making a lot of noise and pushing their customers to buy the time share. Half of the hotel is for sale and it was no place you could enjoy your vacation without hearing those guys.
7.5
Sandra
Good
solo traveller
04-11-2015
Pros: I liked my room and the pool area
Cons: The beach, terrible you can't walk on it or even sit along the shore and certainly no place for kids to play in the sand
10.0
Jeffrey
Exceptional
young couple
03-31-2015
Pros: Sunday Brunch was great. Our entertainment director Jorge was an awesome guy. There was a rec waterpolo game everyday around 3pm which wass tons of fun for all ages. The drinks weren't way overpriced and the staff was always extremely accommodating.
Cons: Some construction on the top floors of the hotel could get noisey. But they only allowed construction between 10AM-5PM when most of the time we were either down by the pool or out in Malecon. The in room wifi was a very weak signal as well, but we knew this going in from other reviews.
6.3
Anonymous
Pleasant
young couple
03-11-2015
Pros: The facilities were good. Nice pool, nice gym.
Cons: The staff would try to sell apartments at the adjacent property every time you walk past their desk.
2.5
Alejandro
Poor
family with young children
03-10-2015
Pros: Nothing
Cons: Any thing
6.7
Peter
Pleasant
review category group of friends
03-05-2015
Pros: The staff was great
Cons: The loud renovations starting early morning thru 6pm!
6.3
Caron
Pleasant
family with older children
02-20-2015
Pros:
Cons: Wifi not free in room
7.1
Ertan
Good
mature couple
12-28-2014
Pros: Convenient location and access to beach
Cons: Bedroom was too simple and the concierge was asking for credit card for supposedly free excursions.
9.6
Susan
Exceptional
review category group of friends
12-05-2014
Pros: The trip started out rough because they couldn't find a room that fit the criteria that we reserved and we had to wait a few hours. Once they worked it out the room, hotel and trip was amazing.
Cons:
8.8
William
Excellent
solo traveller
11-13-2014
Pros: Beautiful location and excellent helpful staff. Two gorgeous pools. Nice large and clean rooms, most with ocean views. Rooms VERY good value for money in off season.
Cons: Breakfast quite expensive. The scammers waiting for you as you exit the elevator in the lobby every morning re time shares. Not a good way to start the morning!
5.8
Rodrigo
Okay
young couple
10-10-2014
Pros: As an american chain you know you will always have a big comfortable bed and a clean bathroom. Besides that, it's pretty average.
Cons: It's a concept I don't like, actually so it was probably my erro to choose such a hotel. It's a huge, old, antiquated hotel, with "mass entertainment" activities, bad drinks and inelegant, tacky people.
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