Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This oceanfront complex is within walking distance of El Centro, PV's old downtown area. The two large pools feature swim-up bars. Ask for an upper-floor room if you want a great view. Rooms have a distinctly Mexican design theme; some are traditionally decorated while others have a contemporary look. Families will appreciate the lower floors, which have large terraces. Although most rooms do not have balconies, large floor-to-ceiling windows slide open at the top, letting in ocean breezes.
Smoke free premises. 473 units. 13 stories, interior corridors. Accessibility (Call).
tennis, recreation programs, kids club, health club, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 304 guests
Showing reviews 1 - 5 of 50
9.6
Robert
Exceptional
review category group of friends
04-15-2018
Exceptional
Pros:
Cons:
4.0
Sean
Disappointing
Traveling as Couple
04-13-2018
Crap... Never stay there
Pros: Didn't like anything.
Cons: My debit called was cloned in the area and a lot of money was stolen
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The grounds and it's location.
Cons: The only issue I have is that the hotel does not return emails. I wanted to get info before the trip but they never answer emails.
10.0
Dequavis
Exceptional
young couple
04-13-2018
Exceptional
Pros:
Cons:
10.0
Israel
Exceptional
young couple
04-12-2018
I will definitely return and...
Pros: Excellent service from all the staff
Cons: The food could improve overall and the beach is OK, not great
6.7
Heather
Pleasant
solo traveller
04-04-2018
Pleasant
Pros: The staff in general were nice and helpful.
Beds were really comfortable I slept really well.
Cons: Don’t go at Easter there are tons of
screaming kids.
Also I found the main pool not very clean a lot of stuff was floating in the pool
9.6
Mark
Exceptional
young couple
04-01-2018
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
review category group of friends
03-29-2018
An overall perfect stay.
Pros: Amazing Room, new renovated, nice pool area and drinks. Breakfast buffet was amazing.
Cons:
6.3
Michael
Pleasant
young couple
03-27-2018
Overall resort good, room in...
Pros: HOhtel location and facilities
Cons: Room location
7.1
Rita
Good
family with young children
03-25-2018
It was a wonderful week...
Pros: The grounds were beautiful and well-kept, the swimming pools were nice, fresh and clean. Staff were very friendly and helpful. The food was awesome.
Cons: Unfortunately I though the spa/hot-tub was configured in an odd way. The jets were too high and the seating was awkward. The pillows were lumpy.
7.5
Anitar2k
Good
young couple
03-23-2018
It was a nice little...
Pros:
Cons:
10.0
April
Exceptional
young couple
03-13-2018
Exceptional
Pros: The staff was wonderful, the breakfast that was included was worth it and I would highly recommend shopping the different sites to get the best price where breakfast is included in the cost of the room. It was everything we had hoped for in a vacation location. Jorge was one of the amazing bartenders we had during our stay and I looked forward to my afternoon libations every afternoon.
Cons: We thought we had a king size bed booked and ended up with two queens, and our bathroom sink was clogged the entire time and simply brushing our teeth would cause it to fill up.
8.8
Charles
Excellent
young couple
03-13-2018
Very enjoyable. Beautiful setup for...
Pros: Grounds are clean, well-kept, beautifully landscaped. Very nice pool areas. Restaurants (buffet & Italian) excellent food quality/quantity and service was friendly/professional. Our 4th floor room had a large veranda with lounge chairs. Beautiful area for weddings/receptions.
Cons: The style of the shower in our room. Looks great/modern. Very difficult to adjust the water flow in hand-held unit; difficult to use hand-held unit without having direct overhead one drip cold water on you. The rest of the bathroom was fine.
5.8
Noah
Okay
review category group of friends
03-05-2018
Wedding party of 40 stayed...
Pros: The service around the pool was great, loved the swim up sushi bar.
Cons: This really is a very old hotel with dated rooms and limited options for guests. The restaurants weren’t very good within the resort, the gym wasn’t adequately equipped, allowing smoking basically everywhere within the resort is ridiculous today. And to not offer free WiFi in the rooms is backwards for a 3-4 star resort.
8.3
Robert
Very Good
young couple
03-01-2018
Very good
Pros: The staff was very accommodating!
Cons: Our room was located in a part of the hotel where you could hear every single other rooms door slam.
9.6
Rebecca
Exceptional
young couple
02-28-2018
Exceptional
Pros:
Cons:
9.2
Eric
Wonderful
young couple
02-25-2018
Stunning views!
Pros: Friendly helpful staff. Beautiful laid out room top notch fixtures. Great location
Cons: Having to wear a “ bracelet “
9.6
Cynthia
Exceptional
family with young children
02-07-2018
We absolutely love Buganvillas resort....
Pros: The waiters at the restaurant for breakfast, they were very very polite and courteous. Hard workers and very very friendly.
Oliver,Andres,Joel,Richardo,and the young lady that cooks the omelets (Juanita) she is awesome!! Our waiter at the pool (Marcos) is very nice, very quick to get our drinks, and very courteous. Thank you all for great hospitality!!! We Love it here at Buganvillas Resort. ❤
Cons:
7.5
Liopoldo
Good
review category group of friends
02-06-2018
Good
Pros:
Cons:
9.2
John
Wonderful
young couple
02-05-2018
Superb
Pros: All was great, except the grounds were very noisy at night.
Cons:
10.0
Aaron
Exceptional
young couple
02-05-2018
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
young couple
01-30-2018
Good
Pros:
Cons: The floors were dirty in our room and the hallway. Looked like a very dirty mop was used.
7.1
Jacob
Good
solo traveller
01-29-2018
Good
Pros: The location and pools are very nice. The staff was helpful and courteous.
Cons: My room needed a renovation and it was right above the the restaurant which was loud. It was overprice for what was delivered.
6.3
V
Pleasant
young couple
01-25-2018
Pleasant
Pros: Beds were comfy and the room itself was very spacious and comfortable.
Cons: The smell of the cleaning fluid used by the maid was horrible and even after 3 days it was still evident. We refused maid service after the first day because of it.
10.0
Anonymous
Exceptional
mature couple
01-25-2018
Exceptional
Pros:
Cons:
7.5
Max
Good
young couple
01-20-2018
Good
Pros: mostly very good
Cons: the time share people, we don't like being harrased, we didn't know they would be there so we won't be staying with you again!
7.5
Anonymous
Good
mature couple
01-18-2018
Good
Pros:
Cons:
9.2
Deborah
Wonderful
young couple
01-16-2018
Super comfortable beds and pillows,...
Pros: We upgraded to the Starwood Preferred Guest floors, and do not regret it! The beds and pillows were unbelievably comfortable. The view from the upper floors is stunning. The lounge chairs on the beach are a favorite place of ours.
Cons: Housekeeping was a bit forgetful. They removed our hand towels and bathmat without replacing them, and when I requested that they bring some to our room, they sent 3 bath towels instead.
5.0
Anonymous
Fair
mature couple
01-13-2018
Passable
Pros:
Cons:
8.3
Abbas
Very Good
family with young children
01-07-2018
Very good
Pros:
Cons: Room service isn’t on time and regular basis.
Sink in the shower isn’t good
9.2
Anthony
Wonderful
solo traveller
01-07-2018
It was quite satisfactory.
Pros: The way the property is laid out for walking around.
Cons: The beach was small and stony.
7.5
Anonymous
Good
mature couple
01-07-2018
Good
Pros:
Cons:
10.0
Ana
Exceptional
family with young children
01-05-2018
Exceptional
Pros:
Cons:
5.4
Anonymous
Fair
young couple
12-17-2017
This old hotel's ratings are...
Pros: pool and outdoor areas were great.
Cons: Easily the worst hotel experience we have ever had! Booked a kingsize bed and received a double bed with one of the beds being an old saggy matress.
Construction everywhere inside the buildings...jackhammers and saws.
Outdoor parties in bar area below us and grounds lasting from 1am to one time ending at 3am.
air conditioning in room started up like loud jet engine before calming down to the humming of a prop engine in your room.
Room storage provided was a tv station with shelves below. No drawers anywhere. Rooms were equal to a cheap motel anywhere in America.
Bathing and showers with luke warm water was the norm and again the bathrooms were equal to any 1950's motel across America.
Wifi offered at $10.00 US. per day outside of the lobby (yes, the lobby was under construction)
1/2 of the tennis courts were torn up.
We have stayed in hotels as close as next door and all along the beaches of PV. This propery is old and tired and is being oversold as far as it's rating. I would suggest that both Bookings.com and the hotel are responsible here. Note that this is the second poor experience we have had with Bookings.com.......out of three uses! May be a while until we use them again.
10.0
Anonymous
Exceptional
mature couple
12-12-2017
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
solo traveller
12-11-2017
Pleasant
Pros: Good breakfast and very clean and big room.
Cons: Staff was not friendly, never saw anyone smiling.
10.0
Kanarjit
Exceptional
solo traveller
12-08-2017
Exceptional
Pros:
Cons:
10.0
Alberto
Exceptional
young couple
12-02-2017
Wonderful!!!
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
12-02-2017
Very poor
Pros:
Cons:
8.3
Ali
Very Good
family with young children
12-01-2017
Best place for families
Pros: Breakfast was brilliant,magnificent beach view and garden area,great swiming pool,the overall hotel enviroment and friendly helpful staff.
Cons: The housekeeping never cleaned the room floor during our stay,the airconditioning was noisy and there were humid smelling from the aircon or might be walls.
This hotel needs renovation.
9.2
John
Wonderful
young couple
11-29-2017
Wonderful hotel and location for...
Pros: The room was excellent and extremely comfortable with an ocean view. The included breakfast was superb.Probably the best breakfast buffet we have ever experienced. The room service choice was also extensive.
Cons: Air conditioning or ceiling fans would be recommended for the restaurants. The hotel was undergoing renovations during our visit and the balconies below us were full of building materials.
4.2
Lien
Disappointing
young couple
11-28-2017
Disappointing
Pros: Pools, breakfast/lunch buffet, and nice staff at poolside & restaurants.
Cons: We had issues right when we got there. The lobby check in staff were terribly rude and worst customer service. First room was very old and worn (in need of many repairs & was not the room we saw pictures online). Plus it had 2 full beds, requested a king. Called the front desk complaining that it was not the room we booked through Booking.com, he said there is no such room in the hotel (lies). The person in charge of helping us with our luggage and showing us the room took the initiative to call front desk and accommodate us into a room that would meet our expectations. Finally after complaining they moved us to a remodeled room. Wasted our time and we will never book this hotel again!
9.6
Phil
Exceptional
solo traveller
11-24-2017
Wonderful
Pros: Beautiful hotel, in a perfect location.
Cons: Room service food could arrive hotter.
10.0
Alan
Exceptional
review category group of friends
11-17-2017
Exceptional
Pros:
Cons:
10.0
Jan
Exceptional
solo traveller
11-12-2017
Exceptional
Pros:
Cons:
10.0
Cathy
Exceptional
young couple
11-11-2017
Exceptional
Pros:
Cons:
9.6
Larry
Exceptional
young couple
11-07-2017
Great Week at the Sheraton
Pros: The great service and people, they always offer to make our stay very pleasant. The food was great and of coarse the drinks were made with fresh juices.
Cons: Only down side was walking into the lobby after checking in and being confronted by property sales people try to have us sign up for membership. After traveling all day it was a turn off to be stopped from going up to the room just to settle in it soon was fine after they realized we were not interested in the sales pitch.
9.2
Jeff
Wonderful
young couple
11-03-2017
Superb
Pros:
Cons: Your website said WiFi was free! It’s NOT free if you use it in the room. They
charged us $10. It’s only free in the lobby.
8.8
Anonymous
Excellent
young couple
10-12-2017
Good
Pros: All
Cons: I like all
6.7
Juan
Pleasant
family with young children
09-29-2017
Pleasant
Pros: The bed
Cons: Was under repair the entire floor above me and I feel in the middle of the construction they offered me a free lunch but was not that, seeing the panorama I ask the check out for 4 instead of 12
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