Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Social Scene): The glossy marble in the stylish lobby lounge and the great restaurants get me every time. There's even a food court; not something I see often.
Sprawled along the bay, this resort’s public areas have a striking décor with a definite wow factor. Standard rooms are compact but very appealing with marble-topped furniture and vivid island photos. A number of larger suites are also available. The design of the buildings ensures most of the units have at least a partial view of Ocho Rios Bay and the cruise ships that dock there. Recreational offerings include a wave rider, kids splash park, waterslide and multiple pools and beach areas. Several restaurants and bars are beautifully designed; an upscale food court is another option.
Smoke free premises. 732 units, some two bedrooms. 11-15 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, self-propelled boats, boat dock, fishing, scuba diving, snorkeling, recreation programs, kids club, playground, game room, lawn sports, trails, health club, spa.
Guest Services
valet laundry, room service.
Terms
7 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 62 guests
Showing reviews 1 - 5 of 50
9.6
Pamela
Exceptional
young couple
04-22-2018
Exceptional
Pros:
Cons:
9.6
Lutchmidath
Exceptional
family with young children
04-19-2018
Exceptional
Pros:
Cons:
10.0
Rohan
Exceptional
review category group of friends
04-12-2018
Exceptional
Pros: I wanted for nothing staff was amazing
Cons: The beach had too much see weeds
9.2
Tine
Wonderful
family with young children
02-02-2018
Superb
Pros: Excellent breakfast. Momo restaurant very good. Kids club with the Best staff!
Cons: Could wish for a better kids splash park with a pool/kids slide etc. Also a better playground outside would be nice
9.2
Phillipa
Wonderful
young couple
01-26-2018
Superb
Pros:
Cons:
10.0
Thomas
Exceptional
solo traveller
01-19-2018
Very enjoyable
Pros: Overall experience
Cons:
6.7
Anonymous
Pleasant
young couple
01-14-2018
Bathroom below standard
Pros: Great fitness centre, nice food some staff were ok some very nice.
Cons: Very basic bathroom for the price..shower head far too high and unadjustable. Sink tap lop sided.
9.2
Michelle
Wonderful
solo traveller
01-05-2018
We had a very enjoyable...
Pros: The staff and customer service is excellent. The food and entertainment were far better than other all inclusive we have been to.
Cons: We were there during peak season and it was difficult to get beach chairs. People would get up at 7am to reserve their chairs.
7.9
Dr
Good
family with young children
01-02-2018
Great location and good food
Pros: The staff was the best asset at the hotel. They were friendly and always, no matter what you asked for, incredibly accommodating with a smile on their face.
What I did not like about this property was searching all over the beach for a lounge chair. Then when you found one that was not occupied or hadn’t been occupied in a long while, it was marked for Palace Elite guests. When I looked around the resort their were more non-palace elite guests than Palace Elite guests, so it makes no sense to me if you are truly marketing your property, that you treat potential loyalist like crap at the expense of very few loyalist. I spent in excess of 8k for an adult and a child for 9 days, and as such I wanted to be treated like I spent that much. We are use to 5 star hotels around the world where everyone is treated with respect for spending their hard earn money at these hotels. While I understand they want to establish loyalty I will never visit another moon palace as I was disgusted with their marketing strategy. I will however visit Jamaica again as the food was amazing and the people friendly.
Cons:
8.3
Kentay
Very Good
family with young children
12-27-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
12-18-2017
Awesome. Staff great service great
Pros: Everything
Cons:
9.6
Lukasz
Exceptional
family with young children
12-06-2017
Exceptional
Pros:
Cons: when you buy attractions on the spot like dolphins, zero information about the fact that you can not take your camera with you, you find out about it on the spot, the photo to buy then very very expensive, the lack of possibility to buy a movie is the only but very negative
9.6
Zuzana
Exceptional
young couple
12-04-2017
Exceptional
Pros: We stayed for 3 nights only as part of our travel through Jamaica but we loved everything about this place. The food and drinks were outstanding, all staff were friendly and helpful. We don't normally like all inclusive but this place impressed us so much that we are thinking about trying some of their other hotels in Mexico.
Cons:
10.0
Subrena
Exceptional
review category group of friends
11-22-2017
Excellent with lot’s of awesome
Pros: The food
Cons: Nothing
10.0
Leah
Exceptional
solo traveller
11-17-2017
Exceptional
Pros:
Cons:
10.0
Mark
Exceptional
solo traveller
11-16-2017
Exceptional
Pros:
Cons:
9.6
Gary
Exceptional
young couple
11-10-2017
Overall my stay was excellent.
Pros: The astetics of the hotel, the rooms and the overall property is above excellent.
Cons: My only issue was that i was very disappointed with the beach. The sea water/bathing area was full of morasses and very muddy.
9.6
Odette
Exceptional
young couple
10-31-2017
Enjoyed my stay.
Pros: Food, accommodations, location and staff
Cons: The shower drained slowly.
9.6
Eric
Exceptional
young couple
10-23-2017
Exceptional
Pros:
Cons:
10.0
Mitzie
Exceptional
family with young children
10-18-2017
Exceptional
Pros: Everything was just awesome. Staff was super courteous and friendly. Place was clean and comfortable. Value for money
Cons:
10.0
Anonymous
Exceptional
review category group of friends
10-10-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
09-21-2017
Can't wait to come back
Pros: This is our second visit and we were not disappointed. Staff are attentive, it is kept very clean and there is a good selection of food and drink. The Momo and Gondola (fine dining) restaurants are exceptional - compliments to the chefs. A good all round for activities other than the beach. Plenty to keep you physical. The spa is amazing, the best I have experienced so far. It is absolutely worth using your resort credits to enhance your stay.
Cons:
10.0
Anonymous
Exceptional
family with young children
09-18-2017
I had an awesom time
Pros: I loved Awe Spa. It was an awesome experience!
Cons: N/a
10.0
Dean
Exceptional
young couple
08-22-2017
Enjoyable, all-inclusive fun.
Pros: The all-inclusivity and facilities, particularly the Spa.
Cons: N-
7.1
Anonymous
Good
solo traveller
08-19-2017
Great l
Pros: Being located on the beach
Cons: Sea urchins
7.9
Sean
Good
young couple
08-13-2017
My overall stay was relaxing...
Pros: Comfortably relaxing,bars,food,entertainment all just minutes from eachother.
Cons: The only thing that could have been better was not running out of towelsfor the pools
9.6
Carlos
Exceptional
family with young children
08-08-2017
Exceptional
Pros: THE PERSONEL AT THE HOTEL EXTREMELY FRIENDLY
Cons: MORE ELEVATORS AT BUILDING, MANY TIMES CROWED
10.0
Ryan
Exceptional
solo traveller
08-08-2017
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
review category group of friends
08-03-2017
Pleasant stay in a most...
Pros: The friendliness of the staff and how prompt they are in cleaning the common areas.
Cons: Waiting three hours for my room to be cleaned on check-in and how long for them to clean the room daily. The beach had too much grass in the water so I couldn't enjoy it as I would have liked.
6.7
Todd
Pleasant
solo traveller
07-30-2017
Overall it was great and...
Pros: It was located on the beach. Easy access to the beach and pools. service in the poolside was great, a little long wait but really good. Towel service was good.
Cons: I didn't have any problems but some family and friends had a horrible stay.
10.0
Kim
Exceptional
solo traveller
07-29-2017
Moon Palace; The place to...
Pros: Loved the Total Experience
Cons:
9.2
Carlton
Wonderful
family with young children
07-12-2017
Superb
Pros: Location
Cons: Slow room service
9.6
Everton
Exceptional
young couple
06-13-2017
Exceptional
Pros:
Cons:
10.0
Sara
Exceptional
family with young children
06-11-2017
Joyful and wonderful and will...
Pros: The different nightly shows,the many dining options.
Cons: Room service always took 30-45 minutes which left the food cold most of the time.
7.9
Hughann
Good
review category group of friends
05-29-2017
Good place
Pros: The food was great and the style of the hotel was modern. Room service was easy and on time!
Cons: The bathroom are tight to move around in and there are hardly any rooms with a balcony.
9.2
Joseph
Wonderful
young couple
05-29-2017
Superb
Pros:
Cons:
8.8
Zondervan
Excellent
young couple
04-24-2017
Nice place
Pros: The staff was amazing, they go out of their way to make your stay comfortable.
Cons: The water pressure, during some showers water would shut off for 30 seconds to a minute. Also would prefer an adult only resort.
7.1
Janice
Good
family with young children
04-20-2017
It was okay . My...
Pros: The bed very comfy
Cons: The service and attitude of the staff is awful
10.0
Donna
Exceptional
family with young children
03-16-2017
An excellent experience
Pros: The food and the service especially the service in the seafood restaurant Jerome went overboard to please us also at the buffet all the staff made sure we were comfortable
Cons: We misunderstood the service in the spa we thought we had access to the facility during our appointment we didn't show up the hour early we came at our appointment time so we didn't get the full experience
Usually in a spa you have access to the facility after ur service but we were placed to lay down for awhile to relax then were thanked for coming we didn't use any of the other services the pool or shower
10.0
Kenechukwu
Exceptional
review category group of friends
03-07-2017
Excellent
Pros: Everything
Cons:
7.1
Andrew
Good
family with young children
02-17-2017
Good
Pros:
Cons:
2.5
Trevaun
Poor
review category group of friends
01-22-2017
Very poor
Pros:
Cons:
9.2
Horacio
Wonderful
family with young children
01-09-2017
Superb
Pros:
Cons:
9.6
Njm
Exceptional
review category group of friends
01-06-2017
Exceptional
Pros: Great views.
Good restaurants with friendly waiters.
Cons: Slightly slow response to email communication with hotel.
6.3
Michael
Pleasant
young couple
12-21-2016
Think twice before booking Moon...
Pros: Too expensive.
Cons: Extra hidden charges
9.6
Erica
Exceptional
mature couple
11-30-2016
Exceptional
Pros: Beautiful place to stay
Cons:
7.1
Peta
Good
family with young children
10-19-2016
Good
Pros:
Cons:
6.7
Guy
Pleasant
mature couple
10-03-2016
Nice but not really worth...
Pros: Friendly staff, good options for food, bars, etc.
Cons: Corridors were dirty, same dirt for several days.
Generally a very nice place but not worth the cost. For that price there is much better in the Caribbean!
10.0
Jacqueline
Exceptional
family with young children
10-02-2016
Amazing, you would have to...
Pros: The staff were fantastic, they made the stay even more amazing. Great resort, excellent location for transport, shopping and local culture. Loved everything about our stay. will definitely go back.
Cons: Would like to have had a clothes rack on the balcony for our wet costumes etc.
10.0
Wayne
Exceptional
young couple
09-29-2016
Great
Pros: The staff was very friendly and nice .We also the arrival. We had a great time. We would defiantly recommend this resort to friends
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