If you want a bit more free floor space and a comfortable chair for relaxing while reading or watching TV, request a king room. Bathrooms here are spacious and have large vanities. Free snacks are served every evening, 6-8 pm.
Smoke free premises. 51 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Location was convenient for our needs, front desk staff was pleasant, breakfast was quite good, the first impression was that the facility was older, but acceptably clean.
Cons: At one point during our four day stay, we returned to our room to find a 'do not disturb' tag hanging on our door, which was a surprise to us. We opened the door to find that the room had not been properly attended to. The dirty towels had been removed, but not replaced with fresh towels which left us with one towel & a washcloth for the two of us; the beds had not been made nor were the trash cans emptied. We were told that the facility was short staffed when we went to the front desk to get our towels; the young lady behind the counter was, of course, apologetic.
10.0
Ray
Exceptional
review category group of friends
09-15-2016
Pros: Great location. Great price. Free hot breakfast. Great employees.
Cons:
6.7
Carol
Pleasant
young couple
08-31-2016
Pros: It was much smaller than where we stayed on our way and much pricer
Cons: Full breakfast was ok but other hotels have much better
10.0
Elaine
Exceptional
family with older children
08-11-2016
Pros: Great breakfast and very friendly employees
Cons:
7.5
Archie
Good
review category group of friends
08-11-2016
Pros:
Cons: Food for breakfast was the worst I had ever had in a hotel of this type. You could tell it was the cheapest they could buy!! Very noticeable!!
8.8
David
Excellent
family with older children
07-29-2016
Pros: The room was clean and comfortable. There was a variety of choices on the breakfast bar. The staff was friendly.
Cons: Our air conditioner rattled a little and the toilet ran after flushing. We had to jiggle the handle.
9.6
Galen
Exceptional
mature couple
07-15-2016
Pros: The lady that cleaned our room did an excellent job. At times we left late she made sure we were taken care of.
Cons:
8.3
Scott
Very Good
review category group of friends
07-13-2016
Pros: Very good breakfast great staff
Cons:
10.0
Scott
Exceptional
Group Traveler
07-12-2016
Pros: Price
Cons:
9.2
24
Wonderful
review category group of friends
07-12-2016
Pros: very nice and very easy to find.
Cons:
10.0
Carolyn
Exceptional
mature couple
07-10-2016
Pros: everything was good
we were there for a funeral
Cons:
7.5
Andrew
Good
mature couple
07-10-2016
Pros: Bed was great
Cons: lobby / breakfast area - way to small..
7.1
Wolfgang
Good
mature couple
06-23-2016
Pros: Breakfast was ok, but breakfast room too small for the number of guests. Room was clean. Bed was comfortable.
Cons: Front desk invoiced two nights when checking out. But 1st night was already booked when reservation was made in January 2016. Front desk lady was unfriendly and stated that Booking might have booked the cost for the 1st night. But Booking never books anything. Each and every booking if made is done by the Hotel itself. So I expect Best Western Florence to credit the cost for 1 of these 2 nights to my credit card account.
8.3
Sheena
Very Good
young couple
05-31-2016
Pros: Bed was comfortable
Cons: No kitchenette like the website showed that's what I thought I was booking
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
05-04-2016
Pros: Location. Friendly front desk lady
Cons:
9.2
Lynn
Wonderful
review category group of friends
04-28-2016
Pros: Staff was friendly and you take cash!
Cons:
7.9
Joseph
Good
mature couple
04-26-2016
Pros:
Cons: Horrible luke warm coffee stale bread juice machine did not work. Left and went to Tim Hortons. Nice hotel but worst breakfast ever.
9.6
Donna
Exceptional
mature couple
04-25-2016
Pros: Everything was good - location, comfort, breakfast, and easy checkout.
Cons: Towels could have been softer. Hand towels were very scratchy!
5.8
Martha
Okay
mature couple
04-19-2016
Pros: Very kind staff
Cons: Did not have the room we requested. Pool was not available. Only one chair in the room.....place for a small couch but that wall was empty. Poor breakfast....No fruit, no eggs, no yogurt.
8.0
F Richard
Very Good
Solo Traveler
04-15-2016
Pros: Great price; decent property with free hot breakfast and fitness center. When I stayed there a year or two ago, it was dirty and didn't have good breakfast. It has since been remodeled a bit and it a decent place to stay.
Cons: Computer was not running.
10.0
Loretta
Exceptional
family with older children
04-15-2016
Pros: The bed was great! The room was super clean. The staff was very friendly! Have stayed here many times! Will definitely stay again!
Cons:
9.6
David
Exceptional
solo traveller
04-15-2016
Pros: Looked recently remodeled.
Cons: Beds weren't great. Comfort select style that was a bit uncomfortable.
8.3
John
Very Good
solo traveller
04-10-2016
Pros: Friendly employees
Cons: Electricity was out. I was not charged my reservation price.
5.4
Adriana
Fair
mature couple
04-08-2016
Pros: Good size room.
Cons: Disappointing for a Best Western. Breakfast basic, nothing decent near by for dinner. Pricey.
2.9
Norbert
Poor
mature couple
04-03-2016
Pros: Hotel was derty
Cons: Do not requment this Hotel
10.0
Heather
Exceptional
03-28-2016
Pros: Too many things to mention! Very clean and comfortable. Staff was friendly and very helpful.
Cons:
3.8
Thomas
Poor
mature couple
03-27-2016
Pros:
Cons: Got there after midnight and they had no room for us sent us to a microtel
10.0
Nancy
Exceptional
family with young children
03-17-2016
Pros: Value, location , good waffles
Cons: Needed a comfy chair in the room
10.0
Mary
Exceptional
mature couple
03-17-2016
Pros: Everything
Cons: N/A
6.3
Thomas
Pleasant
mature couple
03-15-2016
Pros: Clean, comfortable beds with enough pillows and wonderful bedding.
Cons: Always seems to have their computers going down. Waited 45 minutes to check in due to this. Front desk woman apologetic but seemed annoyed that we waited around. Watched 2 other groups cancel and she seemed relieved.
7.9
Donald
Good
mature couple
03-03-2016
Pros: Hot water, big fluffy towels, comfortable bed, good space.
Cons: Never have liked the electric heating and air conditioning window unit - noisy and seemingly not easy to control temperature.
7.5
Brenda
Good
family with older children
02-15-2016
Pros: The beds were well made and were very comfortable. Also, everything was very clean.
Cons:
10.0
Lindsey
Exceptional
young couple
02-04-2016
Pros: The hotel was very clean and even smelled nice :)
Cons: The continental breakfast had an excellent selection of different choices of foods, but the foods didn't taste too good
9.2
Cheri
Wonderful
mature couple
12-31-2015
Pros: Good breakfast...good bed...good location...it was all good...the doors were sealed good. No problem opening or closing.
Cons: Didn't really have a bad experience, it was all good
9.2
Judith
Wonderful
family with older children
12-01-2015
Pros: Staff was pleasant and room was clean. Had a microwave in room. Knew it had a refrigerator. Lots of room.
Cons: The bathroom door lock did not work. Informed them. They said they had to take the door off to fix it. Offered us a different room but declined. Did not know they had to take the door off at that time. The only ice machine was on the 1st floor. We were on the 3rd floor. Also informed them that none of the outlets wouldn't keep the plug in to charge a cell phone.
8.8
Melvin
Excellent
mature couple
11-27-2015
Pros: Staff was extremely friendly and helpful. When a smoke alarm began 'beeping' in our room at 2:45 a.m., they moved us to another room for the rest of the night, then gave us a discount on room rental for our stay.
Cons: No problems at all.
9.0
Elaine
Wonderful
Group Traveler
10-29-2015
Pros: very kind and helpful staff
Cons: Behind head of bed was extremely dusty and dirty. The entire wall along the heads of the beds at the floor hasn't seen a vaccuum in a long time
10.0
Robert
Exceptional
mature couple
10-21-2015
Pros: Kelsey and the morning girl on the desk were real helpful and that is part of the reason we came back as we had been there the week before.
Cons:
6.3
Victoria
Pleasant
family with young children
10-21-2015
Pros: Good location close to shopping, food and highway.
Cons: Room smelled like dog, pool was only outdoors and closed for season, toilet handle was broken, phone cord was missing so couldn't call the front desk for Wi-Fi information. But above all bed was super uncomfortable.
4.2
Pam
Disappointing
family with young children
10-15-2015
Pros: breakfast was good
Cons: this is the 2nd time we stayed there (we thought we would give it one more chance). the first time they gave our room to someone else and at 11pm some kids came walking into our room, plus our fridge didn't work. this time the maintenance guy just walked in our room with out knocking and started working on a plug in the bathroom. we was on the bed resting and was startled by him. the room had a strange odor. the receptionist did apologize and gave a few dollars off our stay but that was so uncalled for. we will not be giving them another chance.
10.0
Robert
Exceptional
mature couple
10-14-2015
Pros: Very nice, very clean, very pleasant and very quiet.
Cons:
10.0
Charles
Exceptional
Senior Traveler
10-11-2015
I especially liked the breakfast menu.
Pros: I want to especially thank the Hotel Employee, believe she in on the House Keeping staff. I was trying the carry my breakfast and two coffee to my room and I was having trouble so she assisted me to my room. The whole staff was very courteous and professi
Cons:
8.3
Joni
Very Good
mature couple
10-08-2015
Pros: We liked getting information about near-by restaurants, directions to them, and which ones delivered. We also liked having a microwave and fridge.
Cons: The pillows were uncomfortable and the room had a strange odor.
8.8
Gilbert
Excellent
mature couple
10-06-2015
Pros: Very clean & comfortable
Better than average breakfast
Cons:
8.3
Eric
Very Good
mature couple
09-30-2015
Pros: It was a quiet location but there were many places nearby to shop and eat.
Cons: Our room appeared to be missing a chair or a love seat. It was our anniversary so we really did not need it. ;-)
6.7
William
Pleasant
mature couple
09-29-2015
Pros: Food breakfast excellent
Cons: smell it seem to have been possibly a smoking room at one time
7.5
Cincy
Good
mature couple
09-27-2015
Pros: Good location comfortable room
Cons: One room smelled smoky
8.3
Linda
Very Good
solo traveller
09-23-2015
Pros: The location was great for me with activities in Fort Thomas, KY. The location was also good for access to restaurants and shopping.
Cons: The exhaust fan in the bathroom had an irritating rattle and there was no way to leave the light on and turn the fan off.
10.0
Raymond
Exceptional
review category group of friends
09-22-2015
Pros: Very polite staff. Great room for a great price. Clean room and they had board games for us to play. Hot breakfast in the morning was also a definite plus!
Cons:
7.5
Dawn
Good
mature couple
09-09-2015
Pros: Location, cleanliness, staff helpful and friendly
Cons: Very upset that pool was closed for season when we arrived for labor dayweekend!! Really stupid decision on part of owner/management. Wewere not the only ones upset, considering the 90° weather.
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