Guest rooms are spacious and have large desks suitable for road warriors. Families might consider renting a king room as these units have sofa sleepers. The lobby, furnished with a common table with lots of electrical outlets, is a convenient place for business colleagues to meet.
Smoke free premises. 123 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Beautiful facility, friendly staff, comfortable bed, clean, nice free breakfast, pantry of towels, quiet, elevator, near restaurants and highway
Cons: Nothing. Completely pleased.
9.6
Julia
Exceptional
family with young children
03-27-2017
Pros: Not much
Cons: Eggs were rubbery, toaster didn' brown. I ended up eating cereal.
10.0
William
Exceptional
young couple
03-07-2017
Pros: We were most pleased with ALL their staff and the comfort they provided. The breakfast bar was filling, but had few items we enjoyed most.
Cons: We were not aware there was going to be a team of youth attending that Sunday. They seemed to lack a lot of appreciation for others and respect. I felt it was poor taste for the boys to come and dine without a shirt of some sort covering their upper body and the hotel staff not to notice it.
10.0
Lisa
Exceptional
family with young children
02-22-2017
Pros: Bed was very comfortable, sleep well. Many nice restaurants within walking distance.
Cons: Nothing-satisfied with hotel
10.0
Estella
Exceptional
solo traveller
02-20-2017
Pros: It was easy to find and convenient location surround by stores and restaurants.The bed was Awesome felt like sleeping on clouds.
Cons: No complaints...it was Awesome
9.2
Kelly
Wonderful
solo traveller
02-06-2017
Pros: Well I had a note typed. I left the computer for a moment and it went away, so I'll just say I wish it would have stayed so I could just have finished, But I overall choose Hampton if possible when I am in Frankfort thru the year,
Cons: I'd have to only mention as a wheelchair client, I much prefer when I am lucky enough to get a first floor accessible room instead of the upper floors accessible rooms. Getting out in case of emergency really is a concern. : the public bathrooms doors by the conference room if i remember correctly were hard to push thru.
8.8
Amanda
Excellent
young couple
01-18-2017
Pros: The staff were very friendly and helpful
Cons: Would have liked more variety at breakfast
10.0
Patricia
Exceptional
young couple
01-09-2017
Pros: The staff was very courteous and the room was very nice. It felt and looked like a luxurious hotel from the entrance to the bathroom.
Cons: I don'the have any dislikes.
10.0
Kim
Exceptional
family with young children
11-23-2016
Pros: Continental breakfast was amazing. All staff was very friendly.
Cons: No glasses in room for drinks of water.
8.3
Linda
Very Good
young couple
11-14-2016
Pros: Beds were very comfortable. Staff kind and friendly.
Cons: Shower temperature fluctuated greatly perhaps because we were on the third floor.
10.0
Ken
Exceptional
family with young children
11-04-2016
Pros: The location was excellent. The room was in great shape; clean etc...Breakfast is one of the best in the South!!! EXCELLENT variety of breakfast choices!
Cons: First floor room that was next to the entrance. You can hear the automatic doors open and close.
7.5
Thoma
Good
young couple
10-31-2016
Pros: clean, quiet, room with decent complimentary breakfast.
Cons:
9.6
Kathleen
Exceptional
young couple
10-28-2016
Pros: Good breakfast
Good selection
Nice surroundings
Cons: A little expensive
7.9
John
Good
young couple
10-23-2016
Pros: Nice hotel. Could not log in to wifi.
Cons: Could not log on to wifi
10.0
Pamela
Exceptional
family with young children
10-16-2016
Pros: Kindness of the staff
Cons:
5.8
Anonymous
Okay
young couple
10-13-2016
Pros: Staff was friendly and helpful. Clean and comfy beds. This was our second choice as our usual facility was booked full.
Cons: You really need to improve your breakfast, eggs were terrible. We usually stay at Holiday Inn Express facilities. Go check out there quality and variety. The TV did not work ! When we shut the TV off we had to contact maintenance to come and reboot it which was very annoying and inconvenient.
9.2
Mary
Wonderful
young couple
10-12-2016
Pros: The room was very clean and comfortable. Breakfast was good offered a nice selection of items. Staff was very friendly and helpful. Easy access to expressway.
Cons: Our room was right next to the elevator and was very noisy.
5.4
Kathryn
Fair
young couple
09-26-2016
Pros:
Cons: This was my husband's 65th birthday. I had expressly said when I booked and even left a note that it was a special day. We had booked a king and received 2 doubles in a handicapped room. Not at all what I expected. The king bed had been confirmed and the staff could do nothing since it was through Booking.com, a third party. I will not use Booking again.
5.0
Jim
Fair
young couple
09-24-2016
Pros: Location
Cons: Room was not cleaned. Hair found in tub. Window coverings did not cover the window which let light from parking lot into the room at night keeping us awake.
10.0
James
Exceptional
young couple
09-07-2016
Pros: Clean and friendly.
Cons: Room beside the elevator. It was loud all night.
9.6
Lillian
Exceptional
solo traveller
08-29-2016
Pros: The staff was great friendly and the rooms are always clean and comfy.
Cons: I wish the rooms were a little bit more cheaper. I stay often and never can get it under a $100 no matter what date or how far out I book it.
9.6
Jeffrey
Exceptional
solo traveller
08-25-2016
Pros: Convenient Location, Clean, Friendly Staff
Cons: N/A
8.3
Debra
Very Good
mature couple
08-17-2016
Pros: The breakfast was really good and had a few things other motels do not have. Fresh fruit, papaya, pineapple, etc. Oatmeal. Large breakfast area.
Cons: The details of the property said that there was a bar/lounge in the motel. There was only a breakfast station.
8.8
Steve
Excellent
family with older children
08-10-2016
Pros: Having breakfast is a big plus; enough variety for our family of 6 and we it is right there and convenient.
Cons: The beds were full-sized mattresses, not queen... that was disappointing.
9.6
Debbie
Exceptional
mature couple
08-09-2016
Pros: Nice and quiet
Cons: Difficult to get drive into and exit . Confusing because couldn't cross median and arrows were misleading
10.0
Judy
Exceptional
review category group of friends
08-08-2016
Pros: Best coffee I ever had. What brand is it?
Cons:
10.0
Sherry
Exceptional
review category group of friends
08-07-2016
Pros: Was very clean,comfortable and good price! Would stay again!
Cons: None it was great!
10.0
Glenn
Exceptional
mature couple
07-27-2016
Pros: Clean, good location, pleasant staff, handy to major highways
Cons: Entrance/exit roadways are a bit hidden or inconvenient.
7.9
Steve
Good
mature couple
07-19-2016
Pros: The breakfast was OUTSTANDING!
Cons:
6.7
Zachary
Pleasant
solo traveller
07-14-2016
Pros: Bed was awesome!
Cons: Rooms had an odor.
8.3
Donna
Very Good
review category group of friends
07-05-2016
Pros:
Cons: The wi-fi was terrible
9.6
Alicia
Exceptional
review category group of friends
05-31-2016
Pros:
Cons: The pool could stay open later.
9.6
Murryz
Exceptional
solo traveller
05-31-2016
Pros: Lovely facility ,quiet room most pleasant staff
Cons: The breakfast selection was limited but adequate .
10.0
Colleen
Exceptional
family with older children
05-29-2016
Pros: The bed was very comfortable. The price was good
Cons:
10.0
Kevin
Exceptional
mature couple
05-10-2016
Pros: Room was comfortable and clean, all appointments present and appreciated. Open coffee pot is a nice and necessary touch! Breakfast choices were very nice, indeed. Staff is very nice accommodating, and seem to care about their customers as well as their jobs....all very appreciated!
Cons: Being placed in a room next to the elevator....too noisy!
7.5
Anonymous
Good
mature couple
05-03-2016
Pros: Clean pleasant quiet well run
Cons: Sheets didn't fit the bed kept popping off
5.8
Dana
Okay
family with older children
04-22-2016
Pros:
Cons: Reception did not tell me about the amenities of the hotel. Did not look me in the eye and was more concerned at talking to fellow employee then checking me in. Maid tried getting into our room before we were even out of bed. Maid's closet was right outside room so we were discussions and noise from 6:30 a.m. on
7.1
Johnny
Good
solo traveller
04-19-2016
Pros: Room clean
Cons: Big bed
10.0
Linda
Exceptional
review category group of friends
04-18-2016
Pros: Everyone was so helpful and kind. Breakfast was good and the hotel was nice.
Cons:
10.0
Carol
Exceptional
mature couple
04-13-2016
Pros: The bed was very comfortable and the staff was friendly and helpful.
Cons: I'm not a fan of steam table breakfast, but the price is right!
9.6
John
Exceptional
family with young children
04-04-2016
Pros: The lady at the check in desk her name was stephanie.every place i ask her for she gave me directions and was very knowledgeable to where those places were at.the breakfast staff was very friendly and made sure what wasnt out there to eat she made sure it was there before breakfast was over.the location was perfect because i didnt have to drive far once i got off the highway.
Cons: Well if a person is only staying for one day and book thru a third party they should still be able to get the perks
5.4
Larry
Fair
solo traveller
03-22-2016
Pros: Over charged me. Booked at one price and charged me higher price.
Cons:
9.2
Paula
Wonderful
solo traveller
03-13-2016
Pros: Towels and linens were above average, room furnishings were very nice, very clean.
Cons: nothing
8.8
Cheril
Excellent
family with older children
02-23-2016
Pros: THE WHOLE EXPERIENCE. THE HOTEL WAS WONDERFUL
Cons: N/A
10.0
Gary
Exceptional
mature couple
02-16-2016
Pros: The overall appearance was clean and up to date
Cons: Key cards but that's just me !
8.8
Joan
Excellent
solo traveller
02-09-2016
Pros: Location, room size and design
Cons: Beginning to look a little tired. Also feel bit pricey for location.
3.8
Craig
Poor
solo traveller
11-22-2015
Pros:
Cons: They put me in a room next to elevators and the loud noise if the motors kept me up all night. I'm not happy to have paid $130 for that kind of experience. They should ban that room from all the guests. Please give me my money back. Thanks
8.8
Nathaniel
Excellent
mature couple
11-17-2015
Pros: Staff was very professional
Cons: The cost of this facility, based on location, size of city and compared to other cities in much more desirable locations was quite high.
7.9
Ken
Good
review category group of friends
11-03-2015
Pros: Liked the stay. Booked three ros on my credit card. Front desk did not tell me that all three rooms would be billed to my card. They were only to be reservations. I was a little upsetting
Cons:
8.3
Sander
Very Good
young couple
10-28-2015
Pros: Just your regular Hampton Inn, nothing exceptional nothing bad. Make your own waffles at breakfast!
Cons: Location is a bit far from the downtown area.
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