Holiday Inn Express

AAA Inspector Rating
8.7
Excellent
9 Guest Ratings
2826 Hwy 41 N
Henderson, KY 42420- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
2.0
Overall
Room3.2
Bath2.7
Public Areas2.8
AAA Inspector Notes
The hotel has a PC available for guest use. Evenings and early mornings are a good time to see deer that come into the yard behind the hotel. Suites have a parlor that is separate from the bedroom. Smoke free premises. 62 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
On US 41, 2 mi n. 2826 Hwy 41 N 42420.
Pool
heated indoor.
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 9 guests
Showing reviews 1 - 5 of 11
1.0
Sherry
Very Poor
Group Traveler
10-13-2017
The hotel while nice, lacked in customer service. We had no working shower and we were not notified. I got in the shower, started it up and it was trickling out -- it then started full force so I jumped in, to my mistake, as soon as I had shampoo in my hair, the shower cut off completely -- it took another 10 minutes to get enough water to get rinsed off as it would only trickle out. When I called to the front desk to ask why we were not notified of no water she stated "I could not have notified you I just got here"....why in the world would management not have notified ever customer staying at this hotel that there was no water. The air condition did not work at all. The hotel staff were not helpful at all and when leaving I went to talk to someone at the front desk and no one was at the front desk.
Pros: The hotel rooms were nice
Cons: Staff was inadequate. When we called down to ask why we had no water and why we were not informed -- they said because I just got here.
7.9
Pam
Good
family with young children
07-31-2017
Good
Pros:
Cons:
8.8
Anonymous
Excellent
young couple
07-18-2017
Fabulous
Pros: Recent renovations are a nice improvement
Cons: Remodel
7.5
Adam
Good
family with young children
04-19-2017
Good
Pros:
Cons:
9.6
Tom
Exceptional
solo traveller
04-09-2017
Exceptional
Pros: Conveniently located to Audubon State Park and on main highway.
Cons: There were no restaurants or shops of any kind within walking distance, only car dealerships.
Showing reviews 1 - 5 of 11