Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The hotel has a PC available for guest use. Evenings and early mornings are a good time to see deer that come into the yard behind the hotel. Suites have a parlor that is separate from the bedroom.
Smoke free premises. 62 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The room was big and we liked the desk for the laptop.
I would stay at this hotel again. Very friendly helpful staff overall. The food was good. The room was clean and spacious.
Pros: Our room was very spacious.
Cons: The hair dryer would not stay on. I reported this to the desk and was told they would make a note of it. No apology issued.
The hotel while nice, lacked in customer service. We had no working shower and we were not notified. I got in the shower, started it up and it was trickling out -- it then started full force so I jumped in, to my mistake, as soon as I had shampoo in my hair, the shower cut off completely -- it took another 10 minutes to get enough water to get rinsed off as it would only trickle out. When I called to the front desk to ask why we were not notified of no water she stated "I could not have notified you I just got here"....why in the world would management not have notified ever customer staying at this hotel that there was no water. The air condition did not work at all. The hotel staff were not helpful at all and when leaving I went to talk to someone at the front desk and no one was at the front desk.
Pros: The hotel rooms were nice
Cons: Staff was inadequate. When we called down to ask why we had no water and why we were not informed -- they said because I just got here.
Pros: Conveniently located to Audubon State Park and on main highway.
Cons: There were no restaurants or shops of any kind within walking distance, only car dealerships.
Close, clean, comforting
Pros: Nice staff, accommodated our request for changing the rooms to the top floor and providing late check out.
Well stocked and impeccably clean breakfast buffet with friendly staff. The self contained pancake machine is worth watching. Cranks out the cakes at the push of a button.
Hotel is renovating so expect to see "pardon our mess" signs. However, it was quiet and comfortable at night. There is a bit of road noise since the hotel is located on the main highway in town.
Cons: Showing a bit of wear & tear. The hotel is updating. Having a lower price would be nice.
Henderson holiday inn was wonderful!!
Pros: Breakfast was yummy, beds were comfy, room was super clean and smelled clean!!!