Holiday Inn Express

AAA Inspector Rating
8.7
Excellent
9 Guest Ratings
2826 Hwy 41 N
Henderson, KY 42420- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
2.9
Overall
Room3.2
Bath2.7
Public Areas2.8
BEST OF 2 DIAMOND
ARATED
AAA Inspector Notes
The hotel has a PC available for guest use. Evenings and early mornings are a good time to see deer that come into the yard behind the hotel. Suites have a parlor that is separate from the bedroom. Smoke free premises. 62 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
On US 41, 2 mi n. 2826 Hwy 41 N 42420.
Pool
heated indoor.
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 9 guests
Showing reviews 1 - 5 of 14
10.0
Anonymous
Exceptional
08-11-2017
We liked the hotel and we will be back.
Pros: The room was big and we liked the desk for the laptop.
Cons: no
8.0
Anonymous
Very Good
08-11-2017
I would stay at this hotel again. Very friendly helpful staff overall. The food was good. The room was clean and spacious.
Pros: Our room was very spacious.
Cons: The hair dryer would not stay on. I reported this to the desk and was told they would make a note of it. No apology issued.
1.0
Anonymous
Very Poor
08-11-2017
The hotel while nice, lacked in customer service. We had no working shower and we were not notified. I got in the shower, started it up and it was trickling out -- it then started full force so I jumped in, to my mistake, as soon as I had shampoo in my hair, the shower cut off completely -- it took another 10 minutes to get enough water to get rinsed off as it would only trickle out. When I called to the front desk to ask why we were not notified of no water she stated "I could not have notified you I just got here"....why in the world would management not have notified ever customer staying at this hotel that there was no water. The air condition did not work at all. The hotel staff were not helpful at all and when leaving I went to talk to someone at the front desk and no one was at the front desk.
Pros: The hotel rooms were nice
Cons: Staff was inadequate. When we called down to ask why we had no water and why we were not informed -- they said because I just got here.
9.6
Anonymous
Exceptional
04-09-2017
Exceptional
Pros: Conveniently located to Audubon State Park and on main highway.
Cons: There were no restaurants or shops of any kind within walking distance, only car dealerships.
8.8
Anonymous
Excellent
10-24-2016
Close, clean, comforting
Pros: Nice staff, accommodated our request for changing the rooms to the top floor and providing late check out. Well stocked and impeccably clean breakfast buffet with friendly staff. The self contained pancake machine is worth watching. Cranks out the cakes at the push of a button. Hotel is renovating so expect to see "pardon our mess" signs. However, it was quiet and comfortable at night. There is a bit of road noise since the hotel is located on the main highway in town.
Cons: Showing a bit of wear & tear. The hotel is updating. Having a lower price would be nice.
Showing reviews 1 - 5 of 14