Holiday Inn Express Hotel & Suites Louisville East

AAA Inspector Rating

8.7

Wonderful

23 Guest Ratings

1620 Alliant Ave

Jeffersontown, KY 40299- Map It

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AAA Inspector Rating Details (scale 1-5)

3.0

Overall

Room2.8

Bath2.5

Public Areas2.9

AAA Inspector Notes

If you are staying here with children, request one of the rooms with a sofa sleeper. The wooden horse statues in the lobby are a reminder of Kentucky's equestrian heritage. Smoke free premises. 82 units, some kitchens. 4 stories, interior corridors. Accessibility (Call).

More about Jeffersontown, KY More Hotels in Jeffersontown, KY

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-64 exit 17, just s. 1620 Alliant Ave 40299.

Pool

heated indoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

hot tub, exercise room.

Guest Services

valet and coin laundry.

Terms

Guest Ratings

OVERALL GUEST SCORE

Wonderful

Based on Ratings from 23 guests

Showing reviews 1 - 5 of 14

6.0

David

Pleasant

Business Traveler

06-23-2017

One of the poorest quality rooms I have stayed in over the past ten years.

Pros: Staff

Cons: Furniture was in very poor condition, torn and damaged. I was given a handicapped room and the shower did not function correctly.

3.0

Verified Hotel Guest

Poor

Business Traveler

06-23-2017

Pros: Friendly front desk staff.

Cons: The construction on the roof started at 8am. It took 45 mins for clerk to call mngr and figure out how to check people in at 11pm. When i got to my room bed was not made and room dirty. The clerk apologized and gave me another room. C- on the stay.

5.4

Mark

Fair

solo traveller

06-13-2017

Pros: Location

Cons: It was under major renovation and a total mess for the price that I paid for the room...it was way over valued...I feel that I was taken advantage of and will not visit there again. Now I feel like I shouldn't have paid over $80 per night. I was suprized that booking.com even had this place listed

10.0

Stephanie

Exceptional

solo traveller

04-25-2017

Pros: Great costumer service, I arrived past midnight and the check in staff was super friendly and made me feel welcomed. I even got a snack and a water at the moment of checking in! When in Louisville I will definitely be booking here again.

Cons:

4.2

Anonymous

Disappointing

family with young children

03-29-2017

Pros:

Cons: Beer bottles in trash can from the last customers who stayed there. Plug in /hairdryer did not work in bathroom

5.8

Thomas

Okay

young couple

03-13-2017

Pros:

Cons: There was no mention that the property was being renovated.

10.0

Marquitta

Exceptional

family with young children

02-20-2017

Pros: Everything

Cons: Breakfast

10.0

Jarrett

Exceptional

family with young children

10-31-2016

Pros: Despite the remodeling of the hotel, Ms. Cindye made up for it. She really made you feel so welcomed and very accommodating to our needs. Excellent employee that represent Holiday Inn very well.

Cons: None.

10.0

Carlon

Exceptional

family with older children

07-26-2016

Pros: Very nice and helpful

Cons:

10.0

Steven

Exceptional

mature couple

05-10-2016

Pros: Cleanest hotel we stayed at during our travels.receptionist Cindye was the nicest person.

Cons:

8.3

Kevin

Very Good

review category group of friends

05-10-2016

Pros: We stayed 2 nights for a wedding in Louisville. Breakfast was good, room and bathroom were always kept clean and staff was friendly.

Cons: Shower head is way too low. Tall people do not fit in there at all. Bathroom is also kinda small. We also had a little problem checkin in. We were a party of 3, and I've done the reservation through Booking.com and put under my friend's name, since he would get there before us. When my wife and I arrived, he was not there, he was at the wedding rehearsal. The lady at the reception did not wanted to check us in or give us a key, even though we had the original e-mail sent from booking.com and all the information she needed, except the credit card that was used at the moment of check in. I used my card for the booking but my friend used his at the check in. Anyway, after driving for 16 hours to get to Louisville, we could not get to our room until our friend got there, more than an hour later.

9.6

Zachary

Exceptional

young couple

04-11-2016

Pros: The bed was amazing! The room was super clean and comfy and the proximity to restaurant's was wonderful!

Cons: It was further away from downtown then we had hoped which made us have to drive a good distance in traffic to get to activities. The breakfast was not great either. It was very bland.

9.2

Courtney

Wonderful

family with older children

08-03-2015

Pros: Staff was extremely accommodating and pleasant. Very clean rooms and comfortable beds.

Cons:

9.2

Courtney

Wonderful

family with older children

08-03-2015

Pros: I appreciated how quickly the staff worked to rectify a mix-up with one of the rooms booked. Clean and affordable.

Cons: I thought the breakfast quality could've been a tad bit better, but overall very nice and affordable property.

Showing reviews 1 - 5 of 14