Four Points by Sheraton Hotel

AAA Inspector Rating
8.7
1938 Stanton Way
Lexington, KY 40511- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
The public areas are spacious and include lots of meeting space and a library. If you have a large family, ask for one of the parlor suites as they have plenty of room. There is a manager's reception on Wednesday evenings with free food and beverages. Smoke free premises. 174 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-75/64 exit 115, just n on SR 922, then just e. 1938 Stanton Way 40511.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, high-speed Internet, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 86 guests
Showing reviews 1 - 5 of 50
5.8
Brian
Okay
young couple
04-11-2017
Pros:
Cons: Bed and pilliows weren't comfortable
5.8
Joann
Okay
review category group of friends
03-28-2017
Pros: Employee Josette. She was the highlite of our visit. She was the only one that acted as if she knew what she was doing. Enjoy her so much. Friendly and polite and very helpful.
Cons: The front desk evening shift. Very rude and not helpful at all. Had 3 of the friends traveling with that got there early and they would not give them access to the room until I arrived about 15 minutes later. One of the ladies I was traveling with offered her card and the employee took it although the reservation was in my name. Well when I got there I presented my card. It was told to the others that my card was not good when I called and make arrangements for a newer card. This was not true because when I did give my card she ran it thru with no problem. This was very very embarrassing. So when I arrived I asked that they delete the transaction from the other ladies card but was told that could not be done yet the next day they did it by charging the room with her card for one night and my card two nights. Now today the charge is on her card for the full amount plus a incident charge and also there are 3 charges on my card as pending. I have never in my life had so much of a mix up with paying for a room. I or any of us will ever stay at this or any Sheraton 4 Points. Now we have our money all tied up for 5 business days. Ridiculous... All because of a rude and unprofessional desk clerk. Hopefully this will get straightened out and no one is charged twice for the same stay. We will be watching. I think we both should be refunded the full amount that was charged on our cards with a letter of apologize.
5.4
Denise
Fair
young couple
03-27-2017
Pros: Restaurant was ok
Cons: Noisy
4.6
Fred
Disappointing
young couple
03-02-2017
Pros: Not much
Cons: Way over priced
5.4
Anonymous
Fair
young couple
01-27-2017
Pros: GreatLocation for driving through.
Cons: Was much less clean than you'd expect at a 4 star hotel
Showing reviews 1 - 5 of 50