Guest rooms have a sleek, modern design with all-white bedding, backlit bathroom mirrors, large desks and 55-inch TVs. Several national chain stores are located next door.
Smoke free premises. 81 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Room was awful. The air did not work. Told the front desk and they were going to tell someone they said
3.0
Anonymous
Poor
07-21-2017
Pros: Location and strong shower.
Cons: Rooms, Halls need painting. Doors dirty, door handles same. Old towels fraying.
1.0
Anonymous
Very Poor
07-21-2017
Pros: Location
Cons: Bedbugs. Rude staff Who refused to switch me to the type of room I requested,although they were the ones that made the mistake. They insisted that I was lying about the type of room that I requested ... Mess and construction everywhere. Terrible hotel!
4.0
Anonymous
Disappointing
07-21-2017
Pros:
Cons: I payed for a non smoking room and my room reaked of smoke. The elevator safety certificate was expired. And the hotel was a mess with construction. The night manager was unpleasant and rude.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Clean, well kept, had everything we needed.
Cons: It cost more than we expected to pay. As I understand it, there was a truck show going on that weekend and it was hard to find a room so the rates might have been inflated a bit.
5.0
Anonymous
Fair
07-21-2017
Pros: Clean and free breakfast.
Cons: Description said this hotel had a whirlpool, it did not! This was my deciding factor when booking this hotel. I was very disappointed and will not stay here again. The pool was also very cold. My 5 year old would not even stay in it long.
8.0
Anonymous
Very Good
07-21-2017
Pros: ease of check in
Cons: no.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The hotel room was cleaned.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Hotel public areas were well kept.
Cons: The bed had hairs all over the sheets and I was too tired to deal with it at 1 am, last minute hotel choice during a road trip
10.0
Anonymous
Exceptional
07-21-2017
Pros: Hotel was great - Great Staff - Great Room - Great Location
Cons:
7.5
Anonymous
Good
06-13-2017
I only stayed overnight but...
Pros: The room and accommodations were excellent. Morning breakfast was very good and great variety, eggs were outstanding. The staff at the front desk on check-in were exceptionally pleasant and helpful.
Cons: The smell of bug spray in the bathroom was a bit overwhelming in the morning after the door had been closed all night.
8.8
Anonymous
Excellent
05-31-2017
It was a quiet and...
Pros: It was a comfortable place and close to my destination.
Cons: I wish a cot had been available
8.8
Anonymous
Excellent
05-29-2017
Fabulous
Pros: The remodeling of the rooms were sleek and modern. Comfortable for our stay
Cons: The pool had too much chlorine. The water in the tub didn't drain out properly and sometimes the room door would completely close.
7.9
Anonymous
Good
05-08-2017
Good
Pros: Room was very nice , people were very friendly
Cons: Pool was ice cold . Since it was Derby weekend the prices were absurd !
2.5
Anonymous
Poor
03-16-2017
Stay away!!
Pros: Nothing
Cons: Cable was out for tv staff thought it was funny.
5.0
Anonymous
Fair
02-13-2017
Online photo's don't match the...
Pros: Room was clean and updated.
Cons: Photos showed a hot tub in the pool area. There isn't one. Since I was specifically looking for that I was upset. They are renovating and I tripped over the hallway carpet every time I left the room. The hair dryer was in the closet instead of the bathroom. The guest book tell you what's in the area was in the dresser. We had to ask the front desk for a do not disturb sigh because I don't like people in the room while I'm gone. Also the fitness center was a jokemail and the pool area was out of towels. I won't be back.
10.0
Anonymous
Exceptional
11-02-2016
We were very pleased and...
Pros: Right off the highway - easy to get back on
Cons: You had to drive a little if you wanted a nice meal
7.1
Anonymous
Good
09-06-2016
Good
Pros: The bed and tv we great! I love the mini cinnamon rolls
Cons: Cleaning of the rooms, the pool and work out room
7.5
Anonymous
Good
07-19-2016
Good Hotel
Pros: The bed was really comfortable. And breakfast was good.
Cons: Not their fault but it was under renovation. They emailed us to tell us and I'm glad but it would have been a better stay if wasn't going under renovations.
9.2
Anonymous
Wonderful
07-02-2016
Friendly staff, Good food, Comfortable...
Pros: Staff was very friendly and accomodating
Cons: Hotel was going through some remodelling, so the atmosphere was not as pleasant as expected.
6.3
Anonymous
Pleasant
06-12-2016
Hotel in great location, Needs...
Pros: Place is clean in the lobby area, Outside is getting a fresh coat of paint. Great location for Ford Kentucky Truck Plant.
Cons: Carpet in room hallways were dirty and rooms needed repair. Our room needed drywall / plaster repair above the wall heater. Smelled slightly musty in the room as well.
9.6
Anonymous
Exceptional
06-07-2016
Exceptional
Pros: Food in morning
Cons: no Restaurant
9.2
Anonymous
Wonderful
04-05-2016
Great hotel overall!
Pros: Breakfast was great! Bed was comfortable big tv for hotel room i really in enjoy.
Cons: N/A
3.8
Anonymous
Poor
03-30-2016
What a disaster!
Pros:
Cons: There was a leak from the bathroom above into our bathroom and closet. We reported the problem at once on Easter morning. They assured us the problem would be fixed. We did not want to take a shower in other people's dirty water. We put our clothes back that night. Tuesday morning it was a flood. they had never fixed the leak nor did they tell us. We checked out; again with no shower: and with a bunch of wet clothes. The manager offered us $50. for compensation. which we have refused.
7.9
Anonymous
Good
02-08-2016
Good
Pros: Very nice hotel. Clean as can be.
Cons: I didn't care for the fact that there was construction being done and they were leaving the door propped open all hours of the night and day. Didn't seem very safe. I had to call property a couple of times and the staff wasn't very friendly. And also the construction people started working at 8am and woke us up.
8.3
Anonymous
Very Good
01-28-2016
I will stay again
Pros: The TV were nice.Bed very big
Cons: Parking
10.0
Anonymous
Exceptional
01-03-2016
short but sweet. bed was...
Pros: what I like most about my stay was Sharon. She was at the front desk during the morning. Excellent customer service, friendliness and very professional.
Cons: hardly left enough toilet paper in bathroom first night. only one roll.cleaning staff can do a little better.
7.5
Anonymous
Good
11-10-2015
Front desk clerk saves the...
Pros: I had a very important interview early Sunday morning. I realized that I had forgot my belt at home, so I frantically went down to the front desk to see if I might be able to find one. The front desk clerk found one in the back and it fit. She saved the interview, greatful for southern hospitality.
Cons:
9.2
Anonymous
Wonderful
09-02-2015
Accessible, relaxed, comfortable stay!
Pros: Bathroom with ample towels and sundry cosmetics.
Fridge and use of laundry also great extras.
Cons:
9.6
Anonymous
Exceptional
06-07-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
05-30-2017
Superb
Pros:
Cons:
8.8
Anonymous
Excellent
02-20-2017
Fabulous
Pros:
Cons:
9.6
Anonymous
Exceptional
01-11-2017
They were in the middle...
Pros:
Cons:
10.0
Anonymous
Exceptional
09-26-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
09-17-2016
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
04-21-2016
Superb
Pros:
Cons:
9.6
Anonymous
Exceptional
04-12-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
03-11-2016
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
01-03-2016
Good
Pros:
Cons:
8.8
Anonymous
Excellent
01-02-2016
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
11-07-2015
Exceptional
Pros:
Cons:
5.8
Anonymous
Okay
07-17-2017
Back to the Hampton Inn...
Pros:
Cons: Never stayed at a motel where on the first day, our room wasn't made up. Excuse given: we briefly put do not disturb sign on door from about noon to 1 PM. So no one ever came back. Manager made excuses, and when on the next day he asked if things were better, he seemed to think that it was a "big deal" that the room actually was made up that day. Pretty elementary, in our opinion, Additionally, the young man at the desk on the night we checked in and the next day seemed to have a problem understanding that our booking was pre-paid, in spite of our showing him the credit card receipt from a month earlier. Once might be understandable, but he insisted on the second day that we hadn't yet paid. Manager's excuse: the young man had only been working there for about two weeks.
4.6
Anonymous
Disappointing
06-25-2017
Not happy
Pros: Reservation did not meet request
Cons: Reservation did not meet request
6.3
Anonymous
Pleasant
05-24-2016
Pleasant
Pros:
Cons: The escalated price due to a large event taking place in the same area.
8.8
Anonymous
Excellent
10-06-2015
Fabulous
Pros: Rooms were quiet and comfortable. Checked in around 1 a.m. and front desk clerk was very friendly.
Cons: Stayed at comparable hotels in other big cities for half the price so wish it was a little bit cheaper.
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