Holiday Inn Express Louisville Northeast

AAA Inspector Rating
8.7
Very Good
35 Guest Ratings
3711 Chamberlain Ln
Louisville, KY 40241- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.5
Overall
Room3.5
Bath3.5
Public Areas3.3
AAA Inspector Notes
Guest rooms have a sleek, modern design with all-white bedding, backlit bathroom mirrors, large desks and 55-inch TVs. Several national chain stores are located next door. Smoke free premises. 81 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-265 exit 32, just e. 3711 Chamberlain Ln 40241.
Pool
heated indoor.
Parking
winter plug-ins.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
complimentary and valet laundry.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 35 guests
Showing reviews 1 - 5 of 50
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
10-13-2017
Pros: Very nice breakfast, and a "business room" with computers.
Cons:
3.0
Laura
Poor
Traveling as Couple
10-13-2017
Pros: The location was adequate.
Cons: The hotel was under construction out front, so everything was a mess. The front desk was not staffed/there was no one to check me in. No one was answering the phone either. Coffee was cold during breakfast, the elevator was not working.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-13-2017
Pros: Location
Cons: Bedbugs. Rude staff Who refused to switch me to the type of room I requested,although they were the ones that made the mistake. They insisted that I was lying about the type of room that I requested ... Mess and construction everywhere. Terrible hotel!
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-13-2017
Pros: The hotel was conveniently located to the event we attended. There were restaurants nearby. The bed was comfortable.
Cons: The nonsmoking room had a strong odor of smoke. There was a cigarette butt on the floor. I also saw cigarette butts in the hallway. I had to get Lysol spray from the front desk. The Sofa bed and the furniture were in need of being replaced.
4.0
Theresa
Disappointing
Traveling as Couple
10-13-2017
Pros:
Cons: I payed for a non smoking room and my room reaked of smoke. The elevator safety certificate was expired. And the hotel was a mess with construction. The night manager was unpleasant and rude.
Showing reviews 1 - 5 of 50