The capacious rooms, appointed with stainless steel appliances and granite counter tops, have a comfortable ambience. The staff will even go shopping for you after you fill out a grocery order form. The gatehouse has a sundry shop stocked with soft drinks, snacks and frozen entrées. Winter travelers will be pleased to learn that the two bedroom units have gas fireplaces. There is a manager's reception held every Monday and Tuesday evening, also on some Wednesday evenings.
Smoke free premises. 102 units, some two bedrooms, efficiencies and kitchens. 4 stories, interior corridors. Accessibility (Call).
Pros: Could not have picked a better place. Very Clean...........Staff was wonderful......Great breakfast
Cons: nothing at all
10.0
Carol
Exceptional
Traveling as Couple
04-13-2018
Pros: The customer service was wonderful! Treated like five star guests at three star prices. Can't wait to come back!
Cons: Internet was slow
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Room was beautiful and clean!
Cons: not a pleasant checkout
10.0
Carol
Exceptional
Traveling as Couple
04-13-2018
Pros: Loved our room!
Cons:
10.0
Carol
Exceptional
Traveling as Couple
04-13-2018
Pros: Wonderful greeting upon arrival and wonderful service!
Cons:
9.0
Tammy
Wonderful
Family with Young Children
04-13-2018
Pros: Location to everything in Louisville
Cons: Room had a little smell from smoking
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The Residence Inn is welcoming, it provided solid services, pools and exercise areas, wonderful breakfast and a staff always pleased to assist when needed.
Cons: No it is just perfect.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: The property is in a reasonably quiet area. Very spacious and modern rooms. Beds and pillows are very comfortable. Good breakfast.
Cons:
1.0
Reginald
Very Poor
Business Traveler
04-13-2018
Pros:
Cons: There was no parking at night and the lady on duty had most nasty attitude in telling me she don't care where I park and called the police and locked me out
6.3
Anonymous
Pleasant
family with young children
04-11-2018
Disappointing and not worth the...
Pros: Not much perhaps the area where the hotel is located. Although it is not central there are many amenities nearby and it is safe.
Cons: Bathroom fan noisy and in need of service, toilet overflowed, heater could not keep up with cold temps, reported noisy neighbors at 12AM hotel staff did not handle and they continued until well after 1AM, understocked breakfast made us eat out 2 of our 3 mornings.
7.9
Ladypete
Good
review category group of friends
03-26-2018
Very nice. Have stayed here...
Pros: The staff was excellent, they always smiled at me. The room was so nice I didn’t want to go home.
Cons: Too much noise in 424 Fri & Sat night. My room 426 had two holes in bedroom curtain. I did report it to front desk.
10.0
Brent
Exceptional
family with young children
03-26-2018
I’d highly recommend this hotel
Pros: Overall a great place to stay. The absolute best breakfast I’ve seen at a hotel. Located close to anything you could need.
Cons:
10.0
Dena
Exceptional
review category group of friends
02-28-2018
Great stay in Louisville
Pros: The bed was great! I slept with someone who tosses and turns all night, but because of the density of the mattress (and the type, tho' not sure what it was) I never felt a stir. The staff was very friendly and super helpful. We enquired about nearby restaurants and the man at the front desk even pulled up a menu and read us the menu! (We did not ask, he just did it to be more helpful.) The rooms were very clean and it felt like a smaller version of home. We will definitely stay here again when we are in the area.
Cons: The coffee that came with the morning breakfast was a bit lacking, but we made the coffee that came in the room and it was much better.
When I climbed into bed, I felt like the bed had been 'short sheeted'. I am 6'2, so not a giant, but I had to get up and yank out the sheets from the foot of the bed so it was more comfortable.
8.3
Cheryl
Very Good
family with young children
02-05-2018
Fine, nice linens and breakfast
Pros: Website is unclear about number of adults that can sleep in the 2 bedroom suite, says 2 but there are two queen size beds. When told of this dilemma, the desk acted befuddled, uncaring, and less than attentive.
Cons:
10.0
Melissa
Exceptional
family with young children
02-01-2018
Exceptional
Pros:
Cons:
10.0
Sharon
Exceptional
young couple
12-27-2017
Enjoyed the hotel and the...
Pros: The breakfast was excellent. Please change your selection on with whom I was traveling. Keep " Partner" if you must but add spouse!
Cons: It is difficult to get the carts into the hotel by yourself. Thankfully, your staff came and helped us.
10.0
Tony
Exceptional
family with young children
07-04-2017
Great option if you don't...
Pros: Easy access, great restaurants, and great facilities. Very pleased with this hotel.
Cons: Breakfast was okay
8.8
John
Excellent
family with young children
06-28-2017
Fabulous
Pros:
Cons:
8.3
Dawn
Very Good
young couple
03-27-2017
Very good
Pros:
Cons:
10.0
David
Exceptional
family with young children
03-06-2017
Very nice for the price
Pros: Kids really enjoyed the indoor pool. We all enjoyed the breakfast.
Cons:
8.3
Jaime
Very Good
young couple
02-13-2017
Very good
Pros: Loved the fireplace, but it malfunctioned several times. Love the remote blinds and spaciousness.
Cons: Not a good TV selection. Would so much prefer a king bed.
10.0
Annika
Exceptional
young couple
10-28-2016
Exceptional
Pros:
Cons:
7.9
Colin
Good
mature couple
08-04-2016
Excellent long stay hotel.
Pros: Staff and accommodation
Cons: Outside areas could have been better maintained. some distance from city center.
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