Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Rooms are spacious, and some include a recliner as well as large task table work areas. The property is within walking distance to numerous restaurants. Patrons enjoy a colorful breakfast area.
Smoke free premises. 59 units. 3 stories, interior corridors. Accessibility (Call).
Very friendly and helpful staff. Super clean room. Great breakfast. What more can you ask for?
Pros:
Cons:
10.0
Dawn
Exceptional
Business Traveler
10-13-2017
Pros: friendliness of staff - Breakfast was a 5 star event, clean, good food,great woman in charge
Cons: no
8.0
John
Very Good
Senior Traveler
10-13-2017
Pros: Modern and clean
Cons: No
10.0
Maury
Exceptional
Traveling as Couple
10-13-2017
Pros: Close to lmu
Cons: Liked everything
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: The staff was super friendly and helpful!!
Cons:
2.5
Anonymous
Poor
mature couple
10-11-2017
Very poor
Pros:
Cons:
8.3
Alex
Very Good
young couple
10-10-2017
Very good
Pros:
Cons:
7.5
Anonymous
Good
mature couple
10-10-2017
Good
Pros:
Cons:
10.0
Marsha
Exceptional
young couple
09-11-2017
Exceptional
Pros: Easy to find, friendly staff, clean, excellent breakfast. Very close to the Cumberland Gap visitor center.
Cons:
9.6
Neofytos
Exceptional
solo traveller
09-03-2017
Exceptional
Pros:
Cons:
7.5
Al
Good
young couple
08-29-2017
Good
Pros: Okay, but overpriced.
Cons:
10.0
Nancy
Exceptional
young couple
08-24-2017
Awesome!!
Pros: Breakfast was awesome! I booked on booking.com! When we arrived, what we requested thru Booking.com wasn't what we were supposed to have received! Thanks to Kim, she made it right!! It was my 60th birthday!! I even received a birthday card! Location is great!
Cons: I have no complaints about the hotel! I was disappointed in Booking.com! Definitely will make reservations directly to hotel!
10.0
Jack
Exceptional
review category group of friends
08-22-2017
Exceptional
Pros: Very clean. Friendly staff, big room, all good.
Cons: All good very pleasant
7.1
Ramesh
Good
young couple
08-16-2017
Comfortable stay and reasonably close...
Pros: It was ok
Cons: Seems out in the boonies
9.2
Robert
Wonderful
young couple
08-10-2017
Superb
Pros: Very good staff.
Cons: Not many restaurants within walking distance and no cross walk.
10.0
Dawn
Exceptional
family with young children
07-28-2017
Exceptional
Pros: They accommodated us and moved us to another room we could fit in and be comfortable.
Cons: Had trouble getting the room we needed, they told us because we booked through booking.com we don't always get the room we want but what they have available.
10.0
Mike
Exceptional
young couple
07-27-2017
Exceptional
Pros: I really liked the selection of food items on the breakfast menu. The staff couldn't have done a better job than what they did. This was truly an exceptional stay for us.
Cons:
9.6
Pab
Exceptional
review category group of friends
07-17-2017
Great Hotel!
Pros: The rooms were spacious. The mattresses were new and comfortable. The firmness of the pillows were labeled. The rooms were very clean. The view from our window was nice. We were able to walk to a few stores and restaurant.
Cons: There were gnats in the room.
10.0
Lori
Exceptional
family with young children
07-04-2017
Best stay of our entire...
Pros: The property was so clean and inviting! We were so pleasantly surprised.
Cons: No complaints and we will be back. Best night sleep!
10.0
Jimmy
Exceptional
young couple
07-01-2017
A great place to stay...
Pros: This was our 38th wedding anniversary. We travel on each one. This is the best hotel we have ever visited. The staff was extremely friendly and helpful. The breakfast was very good with a lot of options. The room and property were very clean and maintained. We will definitely be coming back. It wasn't the cheapest in the city but we have learned you get what you pay for. Money well spent.
Cons:
10.0
John
Exceptional
solo traveller
06-26-2017
A really nice place to...
Pros: Every one was so friendly.
Cons: A lot of doors slamming.
9.6
Gene
Exceptional
family with young children
06-22-2017
Exceptional
Pros:
Cons:
6.7
Debra
Pleasant
young couple
06-16-2017
too expensive
Pros:
Cons: less expensive
10.0
Rachelle
Exceptional
young couple
06-05-2017
I would come back
Pros: Front desk was very knowledgeable. Breakfast was delicious.
Cons:
10.0
Melinda
Exceptional
solo traveller
06-01-2017
Vacation
Pros: No
Cons: Everything was perfect
6.7
Norman
Pleasant
young couple
05-31-2017
Pleasant
Pros: Ok
Cons: Carpet was dirty
7.9
Jennifer
Good
young couple
05-23-2017
Good
Pros: Everything at the hotel was very good staff and cleanliness except the beds were uncomfortable and very hard. We had trouble sleeping
Cons: Beds were very uncomfortable :(
10.0
Mary
Exceptional
young couple
04-25-2017
Exceptional
Pros:
Cons:
9.0
Francis
Wonderful
young couple
04-22-2017
Lovely hotel
Pros: Lovely room. Lots of pillows. Good breakfast.
Cons:
9.6
Gary
Exceptional
review category group of friends
04-06-2017
Excellent hotel with friendly staff....
Pros: Great Breakfast!!!
Cons: Nothing
10.0
Tina
Exceptional
young couple
03-29-2017
Exceptional
Pros:
Cons:
10.0
Samantha
Exceptional
family with young children
02-27-2017
Great stay!! Staff extremely friendly!
Pros: Love how friendly everyone was!
Cons: There is nothing not to like.
10.0
Melissa
Exceptional
family with young children
01-25-2017
Mother Daughter hiking retreat
Pros: All was good. Staff was excellent. Facility is nice especially for the price.
Cons:
10.0
Brenda
Exceptional
solo traveller
12-22-2016
Exceptional
Pros:
Cons:
7.9
Brenda
Good
family with young children
12-19-2016
Good
Pros:
Cons:
9.6
Joseph
Exceptional
young couple
12-05-2016
Exceptional
Pros:
Cons:
9.5
Japanese
Exceptional
young couple
11-27-2016
Good hotel
Pros: Location and free continental breakfast.
Cons: Toilet is not in a good condition in the morning. That's the only problem. Excellent location, facility, and stuff!!
10.0
Carol
Exceptional
family with young children
11-13-2016
Great place to stay!!!
Pros: The staff were exceptionally friendly and helpful.
Cons: N/A
10.0
Jack
Exceptional
young couple
11-08-2016
Exceptional
Pros: Awesome coffee all the time. Friendliness of everyone.
Cons:
9.6
David
Exceptional
young couple
11-04-2016
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
solo traveller
11-03-2016
Good
Pros: breakfast was just okay
Cons:
10.0
Teddi
Exceptional
young couple
10-26-2016
Great place to stay!
Pros: Great service, great breakfast! Couldn't ask for a better place to stay!
Cons:
7.1
Karin
Good
young couple
10-26-2016
overall pleasant experience
Pros: clean and comfortable room. friendly staff.
Cons: breakfast was mostly processed (eggs ) and limited.
10.0
Joe
Exceptional
young couple
10-20-2016
Exceptional
Pros: Two young guys working the desk when we arrived, and the breakfast hostess/attendant were terrific. Very helpful, very friendly, and very proud of where they live and work. This was the second HIE we stayed at during a 13-day road trip (the other is in Lexington KY); this one was even better than that. Liked the room size...everything. The price was right, too.
Cons: You ran out of cookies at the desk by the time we got back from dinner! Only kidding --- I didn't need a cookie --- I had a DQ cone following a Mexican meal. Seriously, we prefer HIE hotels, and this one ranks very high on all we have visited.
9.6
Anonymous
Exceptional
young couple
10-08-2016
Great one night stop.
Pros: Very clean. Lovely room. Really friendly staff
Cons:
7.1
Arnold
Good
young couple
10-01-2016
Good
Pros:
Cons: Not a decent restaurant in town. A Dry county
9.6
Chaw
Exceptional
young couple
10-01-2016
Exceptional
Pros: The staff was very nice and the room was a lot bigger than I expected.
Cons:
9.6
Jon
Exceptional
family with young children
09-20-2016
Exceptional
Pros:
Cons:
10.0
Trevor
Exceptional
review category group of friends
09-04-2016
Relaxing ..clean..neat staff
Pros: Clean..pleasant staff..good location..good safe parking ..very helpful..good breakfast .All these things give you a good start to the day
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