If you feel lucky after a day of meetings at the adjacent convention center, it's just a short walk to the Treasure Chest Casino, where you can try your hand at some games of chance. Most of the guest rooms at the hotel have sofa sleepers.
Smoke free premises. 122 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The free shuttle bus was so convenient to get us back and forth to the airport. The lady in charge of the restaurant on the Friday night and Saturday morning was so customer focused
Cons: Nothing to dislike
9.2
Anonymous
Wonderful
solo traveller
08-30-2016
Pros:
Cons: I was given breakfast passes for only one day, and when I asked the desk clerk for the next day she said I didn't qualify. How did I qualify for one day but not the next.
5.0
Maxine
Fair
family with young children
07-04-2016
Pros: Staff
Cons: I was charged more than total given when room was booked. Even with taxes
10.0
Anonymous
Exceptional
mature couple
06-22-2016
Pros: Did Not Visit The Dining Area.
Cons: See Above
5.0
John
Fair
young couple
06-21-2016
Pros: Think I deserve money back. Couldn't get in any sleep from the fire alarms going off all night.
Cons: Fire alarm going off numerous times at night
8.8
Andrew
Excellent
family with older children
06-20-2016
Pros: Friendly staff and the hotel kitchen was good value too
Cons:
9.2
Karen
Wonderful
mature couple
06-16-2016
Pros: The friendly staff
Cons: I had very noisey neighbors. Man was yelling at kids most of night. He was cussing kids were screaming crying slamming doors wife was screaming at husband.. very noisey sounded like kids were opening and closing the front door and up and down hall.
9.6
Jesus
Exceptional
family with young children
06-16-2016
Pros: Service
Cons: Na
1.0
Shannon
Very Poor
Family with Teens
06-14-2016
Pros: The Hilton was nice and accommodating since the Hilton garden overbooked our trip.
Cons: We booked at the Hilton Garden Inn. We arrived at the hotel late that night after the game only to be notified we had been re -directed to the Hilton by the airport due to overbooking. Had we been notified, we coukd have gone there. Ceiling leaked!
10.0
Emily
Exceptional
family with older children
05-25-2016
Pros: The bed was so comfy, and the staff was very helpful
Cons: The elevator had a few issues which caused us to use the stairs, but hey who can't use a little more exercise in their life. Other than that I wish I could have stayed longer!
9.6
Julie
Exceptional
mature couple
05-24-2016
Pros: Front desk staff was extremely nice and friendly. Room was very clean and comfortable.
Cons: We didn't get to stay long enough!
9.6
Treshawn
Exceptional
young couple
05-17-2016
Pros: The cleanest of the room and relaxing and comfortable
Cons:
9.6
Pat
Exceptional
family with older children
05-16-2016
Pros: My contact there was Fathen. She was a great customer service representative answered everything I needed and was very helpful. Very satisfied with her customer support and service
Cons: Breakfast not included had to pay extra. Free wifi was a little slow, but overall it was a good hotel stay
9.6
Christian
Exceptional
young couple
04-26-2016
Pros: Free wifi. Free parking. Next to casino, ocean shore, shops around the area
Cons: Carpet did not have padding underneath! I could feel wood on the bottom.. Very bumpy
10.0
Verified Hotel Guest
Exceptional
Group Traveler
03-31-2016
Pros: Location and I love hilton
Cons: When I asked them to hold my bags they didn't give me a receipt. I had no problems getting them back though.
9.6
Paul
Exceptional
review category group of friends
03-30-2016
Pros: The staff were great, especially Chelsea at the front desk. She really lives customer service.
Cons: The only issue was with the shuttle driver, she wasn't rude she was just not as eager to please or as professional as the rest of the staff. She was late, we made it with time to spare but after the example of the rest of the staff I was disappointed by this.
8.3
Arletha
Very Good
mature couple
03-29-2016
Pros: They accommodated my needs & were very helpful throughout my stay there.
Cons:
9.6
Lenita
Exceptional
family with older children
03-23-2016
Pros: The staff was great, accommodations great, restaurant menu price very reasonable.
Cons: The airport shuttle was not working so the wait for cabs to and from was not very pleasant.
8.3
Donald
Very Good
mature couple
03-13-2016
Pros: Location was good, close to our interests. Room was clean & comfortable.
Cons: Staff not overly friendly & helpful. When checked in she was friendly enough but very hurried & rushed. When we checked out was handed our receipt, was not asked about our stay, if everything was good & not invited to come back.
10.0
Molly
Exceptional
solo traveller
03-08-2016
Pros: Enjoyed the stay. Very nice accommodations, however, I have yet to receive the invoice as the front desk stated I would receive it from Booking.com??
Cons:
8.8
Michael
Excellent
mature couple
03-04-2016
Pros: Location and clean . Great staff
Cons: Bed and Pillows. Toilet too low to the floor
6.7
Kevin
Pleasant
mature couple
03-02-2016
Pros:
Cons: I did like that the hotel had my card pending for the total 3 times this is very unprofessional to do a guess like that. If I didn't have the funs in my account this would have really messed up my card. After a call the problem was corrected.
10.0
Shuiling
Exceptional
Family with Young Children
03-01-2016
Pros: the environment is very good and free parking
Cons: no
8.8
Deborah
Excellent
mature couple
02-24-2016
Pros: Food was good. Loved the room
Cons: Everything was great
3.0
Cynthia
Poor
Group Traveler
02-23-2016
Pros: It was clean and had restaurant/bar.
Cons: There was only 1 elevator for the entire hotel! 1 room was not clean @ check-in, there was only 1 bath towel 1 hand towel & 1 washcloth per room, then the 3rd room next day was not ready for 6 hrs past ck in. Fridge in 1st room inop. No credit for HHonors
10.0
Brandon
Exceptional
mature couple
02-14-2016
Pros: I liked everything about the hotel nothing to complain about 👍🏿
Cons: Nothing to complain about 👍🏿
7.5
Timothy
Good
mature couple
02-04-2016
Pros: Shuttle service and personnel...
Cons: Charged for continental breakfast....no signs of a charge! Was taken by cab driver to wrong Hilton....there is one across the street from the airport...this one is about 5 miles away...confusing.
8.8
Lemans_tom
Excellent
young couple
01-25-2016
Pros: We got a last minute deal as we needed to overnight somewhere en route to visit friends. The welcome was friendly, the room was very comfortable and clean and the breakfast was tasty.
Cons: My wife ordered a vegetarian dish and they brought one with meat in that was only obvious after eating a part of it! Not too impressed but it was dealt with quickly by the food manager. For us this is an important lack of attention to detail from the kitchen.
10.0
Alexsis
Exceptional
young couple
01-05-2016
Pros: I love it here and will be back!
Cons:
6.7
Pamela
Pleasant
family with older children
01-04-2016
Pros: Your staff was very friendly.
Cons: Bathrooms in room were not very clean and beds were not comfortable due to dipping in mattress. Water was very very Hot it could have burned you.
5.4
Garry
Fair
mature couple
12-14-2015
Pros:
Cons: Horrible breakfast. Elevator didn't work. Try somewhere else
7.5
Carol
Good
mature couple
12-09-2015
Pros: The room was very clean
Cons: Bathroom was very old wall paper peeling mold on the ceiling floor was horribke
7.5
Shawna
Good
mature couple
12-08-2015
Pros: Location
Cons: My room was above the laundry room so it shoke when they washed and i was on the 2nd floor and the room above me was very loud
6.3
Amber
Pleasant
review category group of friends
12-06-2015
Pros: The staff and weekday and weekend crew are awesome.
Cons: bugs in the rooms, lack of cleanliness, lack maintenance respond to issues.
9.2
Rory
Wonderful
solo traveller
12-06-2015
Pros: Proxiimity to Treasure Chest Casino
Cons: Not applicable
7.1
Charles
Good
family with young children
12-01-2015
Pros:
Cons: When we got there they said we only has one room when there was threeroom I was not very happy booking.com told me the room was take care ofbut the same thing was at check in will not stay there anymore thankcharles spearman
10.0
Shirley
Exceptional
mature couple
11-29-2015
Pros: Staff was helpful and friendly
Cons: Nothing
7.9
Catherine
Good
mature couple
11-20-2015
Pros: parking,location
Cons:
8.8
David
Excellent
solo traveller
11-15-2015
Pros: Quiet location easy on/off access to major Hwy(s)
Cons: Housekeeping kept lowering A/C temp to 60 deg. despite my changes to a comfortable 70 deg.
8.8
Wendy
Excellent
review category group of friends
11-10-2015
Pros: Stayed here a night because it's really close to the airport. Nice hotel for that.
Cons: Fire alarm was going off and didn't really know what was going on.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
11-03-2015
Pros: Location ... easy walk to lake shore or casino.
Cons: Parking. It appears some guest parked in the casino parking spaces, even with the restricted signage.
9.6
Gary
Exceptional
mature couple
10-31-2015
Pros: The rooms were nice, clean and comfortable. What I would expect from a Hilton property. The best part of staying hear were the people who served us. They were tremendous! We arrived in a later flight and the four of us were pretty wore out from our trip from California. We were also hungry and were not looking forward to tracking down a restaurant. They had one on site. The waitress was beyond great. Not only was she prompt and pleasant, she also brought us some "crunchy fried vegetables while we waited for our food. We also took a walk the next morning and looked at Lake Pontchartrain. When we walked back in, the concierge handed us each a bottle of water (Shh!). She also got us a great cab to drive us to the French Quarter. We very much appreciated the great service we received.
Cons:
10.0
John
Exceptional
mature couple
10-30-2015
Pros: Quiet at night. The no evidence of babies or children.
Cons: More eats in the morning other than coffee.
8.8
Kate
Excellent
solo traveller
10-29-2015
Pros: Clean, comfortable stay and friendly staff. It is a little out of the way unless you are going to the casino on the lake or a concert/event next door, but shuttle service to airport helps.
Cons: Restaurant or cafe/bar needs some rethinking, and gym was in need of repairs (only one machine in working order at time of stay).
2.0
Steve
Poor
Business Traveler
10-27-2015
Pros: The location.
Cons: The cable TV did not work all weekend. The room's door lock card reader only worked occasionally, requiring multiple trips back downstairs to be able to get into our room.
10.0
Tonya
Exceptional
mature couple
10-27-2015
Pros: Staff was very helpful!!
Cons: Room was bigger than except.
5.0
Alen
Fair
young couple
10-27-2015
Pros: Location
Cons: Cockroaches in the room
3.8
Amanda
Poor
family with young children
10-21-2015
Pros: I liked how close it was to my family.
Cons: Didn't like the fact that I didn't get the room I paid for, and that I was charged more money than what I was suppose to be charged. I will not stay here again.
7.1
Latrice
Good
family with young children
10-21-2015
Pros: I liked that the room was clean. The staff was friendly at check in.
Cons: I asked for a bottom floor room. At check in when I was told my floor was on the third floor, I explained (not that I had to because they were able to see it with their own eyes) that I had a toddler who is not exactly a professional tiptoe champion. She said they could not accommodate me so I apologized in advance because I knew the person below me was going to complain.
And wouldn't you know, 7:30 pm and there's a knock at the door asking us to be mindful of our downstairs neighbors as they were getting complaints all afternoon and evening. I felt horrible for the neighbors and my son who now had to stay on the bed for the rest of the night and the morning. I could not get out of there fast enough.
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