This property has several buildings that enclose the pool and patio area, providing privacy. All units have stainless-steel appliances. Outdoor amenities include two gas grills and a sports court. Twenty-four units have gas fireplaces.
Smoke free premises. 120 units, some two bedrooms, efficiencies and kitchens. 3 stories, interior corridors. Accessibility (Call).
3 day cancellation notice, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 51 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Has an at home atmosphere.
Pros: space and privacy
Cons: the outside pool. An option for an indoor pool should be considered.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Good location near places we needed to go. Reasonable parking.
Cons: No hair dryer in room. Desk staff often away from desk for 5 or more minutes.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This is my second time staying here and as usual this hotel was very accommodating to my needs. They go above and beyond to make your stay as wonderful as possible....
Cons: Didn't stay long enough.
10.0
Anonymous
Exceptional
08-11-2017
Pros: location and personnel
Cons:
3.0
Anonymous
Poor
08-11-2017
Pros: REMODELING, A MESS!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean room, friendly staff. I'd stay again.
Cons:
10.0
Anonymous
Exceptional
08-09-2017
Exceptional
Pros: I loved the fact that Mary helped make the line go faster during breakfast by making a large group of children, that was staying at the hotel, waffles so that it didn't tie up others that wanted waffles. She was very empathetic at learning that my mother passed away the night before and made sure that I got what I needed. Whenever we needed anything, they were quick to make sure that we had what we needed.
Cons:
10.0
Anonymous
Exceptional
08-04-2017
I had an excellent stay...
Pros: The staff and room accommodations were excellent
Cons: Everythingbwasbgood
10.0
Anonymous
Exceptional
07-30-2017
Residence Inn Home of Great...
Pros: The food was great. The breakfast and dinners were included. The food was excellent. The facilities were clean and comfortable. The best part was the skill and friendliness of the food service staff. Three different ladies worked during my stay. All were great. They all exceeded my expectations. Give a raise to all of them. I will stay with you again, because of them.
Cons: All good.
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros: Proximity to downtown was great. There were some featured top areas to go other than the downtown area.
Cons:
10.0
Anonymous
Exceptional
07-06-2017
Awesome
Pros: Service was awesome, staff was awesome, the room was amazing, and the breakfast was awesome not what I expected
Cons: N/a
4.6
Anonymous
Disappointing
07-05-2017
Disappointing
Pros: No way you expected grits or potatoes it had sauteed peppers and onions what cert what purpose did they serve I don't know from seeing the picture online through booking.com to what I really got there and saw was not cool at all will I go back to residency and again will I recommend it to anyone no
Cons: The pillows worse hour the workers in the hallways kept sheets and towels and beer cans and everything on the floor all day long for in the afternoon is still stuff all on the floor in the hallway and the hallways of the hotel stunk really bad the pillows on the bed we're sour and when you ask the workers a question and they get sarcastic with you especially the little fellow that was running down the hallway picking up the towels and stuff he gets a castic with you instead of directing you in the right direction even if he don't know send you to someone who does but for the price that I paid I expected a whole lot more and it was not there I stayed two nights the next night she the next day didn't even refill a popcorn or any two coffees or anything they were more concerned about talking and having fun with each other than taking care of what we needed for the money I should have stayed at a Holiday Inn right next door I'm really thought I would have got better service and better breakfast but I've learned a lesson thank you
9.6
Anonymous
Exceptional
07-03-2017
Great place to stay
Pros:
Cons: 100 dollar non refundable pet charge.
NOT mentioned on booking
10.0
Anonymous
Exceptional
06-28-2017
Exceptional
Pros: Very nice hotel with relaxing atmosphere. If I am to come again to this area I will differently stay here again
Cons:
10.0
Anonymous
Exceptional
06-27-2017
Wonderful stay-
Pros: we loved our room- also, they have an awesome swimming pool!
Cons: nothing
10.0
Anonymous
Exceptional
06-27-2017
My honeymoon
Pros: Everything was excellent.
Cons: NA
10.0
Anonymous
Exceptional
06-26-2017
Exceptional
Pros: Everything; especially the breakfast and the comfort of the bed
Cons: Only one t.v. downfall when traveling with kids
10.0
Anonymous
Exceptional
06-17-2017
Great Hotel, but booking.com dropped...
Pros:
Cons: Booking.com didn't send my reservation. I had to pay more at the desk.
8.8
Anonymous
Excellent
06-13-2017
A quick check in and...
Pros: Parking is very close to the rooms. Rooms are big and fully furnished. Short walk to the breakfast area and check in desk from our room. Breakfast was good. I liked that the doors to the buildings were locked and opened with our room cards. New Orleans is a big city and you never know who might wonder in your hotel. The hotel is quite and off the Interstate Highway or a very busy street.
Cons: I did not like the coffee in our room but everyone's taste is not the same.
10.0
Anonymous
Exceptional
05-31-2017
Would definitely stay here again
Pros: Great variety breakfast food, very well kept, polite staff. My suite was like a studio apartment, I loved it.
Cons: I came back one day and my hotel room door wasn't closed all the way. I guess the cleaning lady didn't pull it all the way closed before leaving. We checked our things and nothing was missing to our relief but I was terrified to see that initially.
10.0
Anonymous
Exceptional
05-31-2017
very pleasant
Pros: everything was awesome, and breakfast exellent
Cons:
9.2
Anonymous
Wonderful
05-30-2017
Superb
Pros: We stayed in a 2 bedroom suite which was perfect for our family of 4 and our Maltese. The staff was friendly and helpful and the morning buffet breakfast was delicious.
Cons: The pool was dirty and needed servicing. It was probably overused since during our stay there large groups of children staying for a basketball tournament. We recommend that the hotel check on the pool more often when the pool has been used by a lot of people. The last time we used a pool that was over used both my children ended up with ear infections.
10.0
Anonymous
Exceptional
05-28-2017
New Orleans vacation made successful...
Pros: The property was excellent and the staff was very friendly and helpful. Happy hour and breakfast was excellent. Staff went out of their way to be helpful and were always in a pleasant mood.
Cons: Nothing to report here.
10.0
Anonymous
Exceptional
03-28-2017
Exceptional
Pros: Bed was amazing
Cons: Nothing
9.2
Anonymous
Wonderful
03-24-2017
Awesome trip!
Pros: The property and room was extremely clean. We felt safe and employees we really kind and helpful.Room was exactly like the picture shows.
Cons: There wasn't a dislike!
10.0
Anonymous
Exceptional
03-22-2017
Would definitely stay again!
Pros: The staff was very nice, professional and helpful....... and the facility was clean!!!!!!!
Cons:
10.0
Anonymous
Exceptional
03-16-2017
Exceptional
Pros: Great size suite for a family. Worked perfectly for us
Cons:
10.0
Anonymous
Exceptional
03-04-2017
Great place for $
Pros: Breakfast was excellent and staff was very kind and helpful
Cons:
10.0
Anonymous
Exceptional
02-10-2017
Great time at Residence Inn...
Pros: The 2 bedrooms were great... bedding was great... we loved the full hot breakfast in the morning... staff was great to give directions, etc.
Cons: the bed in one room was described as a double... It wasn't... it was a little bigger than a twin, but not quite full size... it would NOT have fit 2 people comfortably... thank goodness for the couch!
9.6
Anonymous
Exceptional
01-01-2017
Beautiful
Pros: It was spacious ,clean
Cons: Fire alarms went off in our room at 6:30 in the morning . Scared us out of bed
9.2
Anonymous
Wonderful
12-26-2016
Great Stay
Pros: I found my two bedroom suite very comfortable and clean.
Cons: On arrival, myself and another guest stood waiting at the front desk waiting to check in for at least 5 minutes before someone came,but they were talking on a cell phone and did not acknowledge us, as if we weren't there. A few minutes later, a staff member came to the front desk to check us in. She didn't apologize for the wait or the fact that she wasn't at or watching the front desk at a time when people were checking in.
9.5
Anonymous
Exceptional
12-19-2016
Exceptional
Pros: My visit was extraordinary!!
Cons: N/a
9.2
Anonymous
Wonderful
10-11-2016
Overall great stay!
Pros: LOVE the upgrades & friendly staff. Always clean & neat. My favorite place to stay!
Cons: Parking was horrible!!! Breakfast wasn't good. I always stay there when I'm in town and it hasn't been good my past 2 stays.
9.2
Anonymous
Wonderful
07-28-2016
Superb
Pros: Staff are very nice and helpful
Cons: Noise from renovation activities during the day time
7.1
Anonymous
Good
06-13-2016
Mom with 4 kids
Pros: The property was in a convenient location. It was easy to get to everything without all of the traffic of downtown. The kitchenette was nice. There was breakfast but we slept in late and didn't get a chance to try it out.
Cons: The hallway had a terrible smell the second night. Some of the furniture was outdated in the room. The doors stick when trying to open them. The bed was kind of hard.
9.6
Anonymous
Exceptional
06-07-2016
Dames pick up of school...
Pros: Breakfast was excellent.we missed it the last time we stayed here. It is close to downtown and the highway ramp.
Cons:
9.2
Anonymous
Wonderful
05-23-2016
One night's stay in New...
Pros: Room was clean, spacious and nicely appointed. Breakfast was hot and tasty. All the staff were courteous and helpful. Parking was plentiful. It was just around the block from Chef Ron's Gumbo Stop which was nothing to look at but the servers and the food was outstanding. The crab cakes were the best we have ever had!
Cons: The lobby and dining area could be updated. It was a little institutional but clean and the staff was welcoming.
10.0
Anonymous
Exceptional
05-17-2016
It was a great place
Pros: Great breakfast
Cons: Bed was not comfortable
7.9
Anonymous
Good
05-04-2016
Good
Pros: this residence inn is well position for those needing to be in Metairie or the west side of New Orleans
It avoids the congestion of NOLA's perpetual tourism.
The price was right even during JazzFest weekend.
Cons:
8.3
Anonymous
Very Good
04-14-2016
Very good
Pros: Mattress was great!
Cons: I left my LG notebook in the room and no one turned in; which I believe they took for themselves. :-(
10.0
Anonymous
Exceptional
04-13-2016
Exceptional
Pros: The rooms were just what we needed for a family of five
Cons: The hours on the pool area could have been longer
5.0
Anonymous
Fair
04-12-2016
Review
Pros: Location was fine considering the reason I was there.
Cons: The property is not worth the money. Plus I was led to believe I could not cancel 2nd night of my stay after a personal family issue arose. I had to pay and could not attend funeral. This was very insensitive and just plain greed.
9.2
Anonymous
Wonderful
04-03-2016
Superb
Pros: Room had wheelchair accessibility. Heated pool. Good breakfast.
Cons: Tv reception not good during thunderstorms.
9.6
Anonymous
Exceptional
03-30-2016
Great price and extra clean
Pros: Very clean property. Easy access to highway
Cons: hot tub was not fully operational
7.5
Anonymous
Good
03-16-2016
overall it was great
Pros: the morning breakfast service
Cons:
9.2
Anonymous
Wonderful
02-09-2016
Superb
Pros:
Cons: House keeping woke us up at 9am....smh
7.5
Anonymous
Good
01-29-2016
Good
Pros:
Cons: better / more seating in lobby would be nice
10.0
Anonymous
Exceptional
01-29-2016
Awesome weekend visit!
Pros: I loved the full kitchen in the room and the hot breakfast in the lobby. We also ordered room service that was delicious.
The front desk staff was very friendly at check in & check out. My room attendant was amazing! We can't wait to come back and stay again.
Cons:
9.6
Anonymous
Exceptional
12-23-2015
Great stay in Metairie
Pros: Everyone was very nice and everything was clean. Good breakfast!
Cons:
6.7
Anonymous
Pleasant
12-05-2015
Pleasant
Pros: The full kitchen is a must for our stay. The suites are roomy and well laid out.
Cons: The bathroom is in need of refurbishing. The toilet didn't work well. The whole thing was old and tired.
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