Sheraton Metairie New Orleans

AAA Inspector Rating
8.7
Very Good
262 Guest Ratings
4 Galleria Blvd
Metairie, LA 70001- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
Complimentary garage parking is a plus not typically offered in this area. Situated between the airport and New Orleans, this stylish hotel is an option for those not wanting the bustle of the city. Smoke free premises. 181 units. 7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 228 (Causeway Blvd), just s to 36th St, just e, then just n. 4 Galleria Blvd 70001.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry, airport transportation, room service.
Terms
N, pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 262 guests
Showing reviews 1 - 5 of 50
10.0
Garrick
Exceptional
family with young children
04-05-2017
Pros: It was close to New Orleans and a lot of food locations
Cons: The hotel charges a additional $75 for insurance we you check in that I didn't know about ahead of time
10.0
Anonymous
Exceptional
young couple
03-29-2017
Pros: We had an excellent stay! Will return ... great staff at check in and a comfortable bed
Cons:
5.4
Roxanne
Fair
review category group of friends
03-29-2017
Pros: the bed was comfy and had lots of soft pillows.
Cons: staff was unavailable at counter. once clerk arrived, was slow checking us in, talking to other staff and messing with printer the entire time. i ordered 2 double beds thru site, but our room was 1 king. when we went back down, clerk replaced the room but not without lecturing me about procedures. idk what more i can do besides CLICK THE DOUBLE BED option?? in the king room, there was food on the floor. gross. won't be staying here again.
2.9
Michelle
Poor
family with young children
03-14-2017
Pros: Nothing
Cons: I had to go to New Orleans for an emergency. I booked two double beds for 3 adults, I was given 1 king size bed. There were no roll out beds. I was told that if I wanted it, to take it, if not go somewhere else. As far as a refund Booking.com would issue one. We had no options.Basically take it or leave it. Sheraton said Booking always does this and it is the worst third party hotel vendor. The next day the room was not made ,there were no towels , soap,etc., and this is a 4 star hotel. It was a horrible experience.Everyone I tried to contact, the general manager, hotel manager noone was around. I called Booking.com and they never answered , I was put on hold for 30 minutes each time.
6.7
Randy
Pleasant
family with young children
03-06-2017
Pros: The bed was very comfortable and the parking garage was nice.
Cons: There was a family in the room next to us that was extremely loud all night the first night. My husband called down to the front desk to find out if they were checking out that day. If they weren't, we were going to ask to move rooms. The front desk assured us that the guests were checking out so we didn't move rooms. We went on our way and when we got back to the hotel room that night. There was another family with a bunch of kids in that same room - all very loud. It's a big hotel. I feel they should not have placed the family right next to ours after we had already complained. Also there needs to be a back-up assistant to answer phones so that at least one person can solely be dedicated to the hotel guests that are physically at the hotel. Every time we stopped by the front desk, the attendant was Jumping back and forth between manning the phone calls and the customer who was standing at the front desk of the hotel. It definitely did not make me feel valued as a guest.
Showing reviews 1 - 5 of 50