This elegant hotel is found on the main thoroughfare, bordering the French Quarter. Alexa tower units are compact while those in the Astor tower are larger. Room décor has a hint of NOLA pizzazz. The merging of the original Astor Hotel and a former retail store added additional room inventory to the well-appointed property. Stay here if you want to be in the middle of the action (and revelry) of Bourbon Street.
Smoke free premises. 693 units. 6-14 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 582 guests
Showing reviews 1 - 5 of 50
6.7
Richard
Pleasant
young couple
09-22-2016
Pros: Location and price.
Cons: Cost of parking, mattress was uncomfortable. Cleaning lady was making to much noise in the morning.
5.8
Kim
Okay
young couple
09-20-2016
Pros:
Cons: We could hear everything on Canal street ALL night long, got no sleep!!
9.6
Kim
Exceptional
young couple
09-20-2016
Pros: Location!
Cons: The bed was hard.
10.0
John
Exceptional
young couple
09-20-2016
Pros: The service was outstanding! The room was immaculate!
Cons: I like everything. It's a nice environment and I'll recommend anyone to this hotel.
6.7
Robert
Pleasant
solo traveller
09-19-2016
Pros: Location and price
Cons: Toilet continually ran. Completed small survey to login to wifi. 2 hours later an engineer knocked on my door to fix the toilet. He was friendly and polite and had it fixed within 5 minutes. However, he knocked on my door even though there was a do not disturb sign on the door. At checkout, the woman who checked me out was very pleasant and personable. Her co-worker not so much. She never offered to help when I was standing in line. She never made eye contact or greeted me. In fact she made a point to avoid any eye contact whatsoever. I would have noted her name but she did not have a name tag on. Very poor customer service and carried on a personal conversation with another co-worker at the desk instead of doing her job.
10.0
Gabrielle
Exceptional
family with young children
09-19-2016
Pros: Everything! The staff really took care of us.
Cons:
10.0
Crystal
Exceptional
family with young children
09-19-2016
Pros: The room was much nicer than what i expected based on the online pics i had seen. The location was perfect for sightseeing and unexpected essentials (CVS, Walgreens across the street), lots of restaurants within walking distance, across the street from the streetcar pick up, just perfect.
Cons: There wasn't anything that i disliked.
7.1
Mario_expatusa
Good
review category group of friends
09-19-2016
Pros: awesome location
Cons: small cockroach in the bathroom
9.2
Martha
Wonderful
family with older children
09-17-2016
Pros:
Cons: Printer not working in business center
8.3
Fiona
Very Good
review category group of friends
09-16-2016
Pros: Location was great close to all sites and attractions. Hotel was clean decent value for money.
Cons: Hotel was being decorated which was great but the smell of paint was overwhelming. Staff were not very helpful and you felt you were being a nuisance if you had to ask a question. Safe in our room did not work and we were just told it couldn't be fixed. We were offered safety deposit box at reception but we used the safe in our friends room.
10.0
Andrew
Exceptional
mature couple
09-16-2016
Pros: Great location and very friendly and helpful staff
Cons: wifi was slow but didn't need it much
7.5
Yolanda
Good
review category group of friends
09-15-2016
Pros: The location, the friendliness of the staff
Cons: That I was misinformed about the incidentals charges. On the phone I was told it was $50 for the entire stay. Then get to hotel and it was $50/day. That was $250 I hadn't budgeted for.
Then price on booking.com was different from the hotels price. I don't know if the hotel did this, because it was a sold out weekend in New Orleans for the game, but it was financial burden for me. I was celebrating my 50th birthday, but then had to watch what I spent because of the extra money I wasn't aware of.
9.2
Steve
Wonderful
solo traveller
09-15-2016
Pros: Right at Bourbon St. And Canal St. Very nice, clean room. Good cause for area.
Cons: Elevators were out of service part of the time
5.0
Edwin
Fair
young couple
09-12-2016
Pros: The bed was nice.
Cons: Room was not ready by promise check in time of 4:pm.had to wait 1hr.
Terrible bathroom supplies.
9.2
Jennifer
Wonderful
review category group of friends
09-08-2016
Pros: The staff was great and the location was a reasonable walk to a lot of popular attractions. Plus, you are right next door to a CVS.
Cons:
9.2
Alice
Wonderful
family with young children
09-08-2016
Pros: Nice hotel
Cons: some idiot pulling the fire alarm at 3am TWICE! causing everyone to evacuate.
9.2
Marc
Wonderful
family with young children
09-08-2016
Pros: The room was tidy and clean. The hotel is located right at Burbon Street - therefore the price is okay. Outdoor pool. Crib for infant was available. 2 Adults and three kids in this room worked out very well. As quiet as possible in a place like this ;-)
Cons: The air condition could be set to 77°F - but never get higher as 71°F; even if turned off it started from time to time. The pool area was used as a smoking zone - not nice when you swim there with your familiy. Only valet parking for $42.50/day available (down the street for $10/night open parking available)
5.0
Jonathan
Fair
young couple
09-06-2016
Pros: Breakfast was excellent, great quality,
Cons: Seems to me that the staff were poorly train.. The hotel never knew if breakfast is part of the package. The Hotel will charge you an arm an a leg.. Terrible Beds/ pillows are has hard as a SHOE..
9.6
Abner
Exceptional
family with young children
09-06-2016
Pros: Love the location and great prices.
Cons: I found i big waterbug or as i know it, a big cockroach in our room. I had to kill it since it was fighting my children.
10.0
Ashley
Exceptional
family with young children
09-06-2016
Pros: Everything was good. The rooms are nice and for the most part all of the staff is very friendly and helpful. I really do enjoy the Crown plaza
Cons: Not to much i didn't like
9.6
Mcneal
Exceptional
family with young children
09-05-2016
Pros: Location.
Cons: Called multiple times concerning cost of parking, to get full price of stay. Only on the third time did they confirm I would be charged additionally for parking.
5.0
Pamela
Fair
young couple
09-03-2016
Pros: Staff.
Cons: Condom wrapper left from previous guest was left on the floor behind the nightstand (it's probably still there)After housekeeping cleaned the room we did not get clean washcloths or clean drinking cups. The noise from the air cooling system that was right outside our window was was only surpassed by the strange noises above our room. It sounded like there was a roller coaster on the floor above us.
7.5
Alicia
Good
review category group of friends
09-03-2016
Pros: The size of the rooms were great & the staff were so friendly and helpful especially the lady concierge.
Cons: The showers weren't very good at all the switch tap was pretry buggered
7.5
Eloisa
Good
review category group of friends
08-30-2016
Pros: Bed made the way I like it.
Cons: Soap & lotions not replenished on a daily basis. We have to ask.
5.4
Detric
Fair
review category group of friends
08-30-2016
Pros: Overall hotel was nice
Cons: I didn't like how we had dirty towel in out bathroom once we check in. We had to ask three times to have items removed. That was just extremely distasteful and disappointing.
8.3
Ron
Very Good
young couple
08-30-2016
Pros: Good bed
Cons: Breakfast buffet was not worth the high price: no juice, few bread choices, no waffles or pancakes, all items included in free breakfasts at several other hotel chains. Dining room was very nice, however.
10.0
Gayve
Exceptional
mature couple
08-30-2016
Pros: Everything
Cons: The noise from the huge air conditioning coils outside on one end, while the traffic noise from the other side.
10.0
Linley
Exceptional
mature couple
08-29-2016
Pros: Bed,location
Cons: No private balcony
10.0
Rachel
Exceptional
review category group of friends
08-28-2016
Pros: The staff was very friendly and helpful. They even allowed early check-in at no additional cost. Location is great.
Cons:
7.5
Alisha
Good
review category group of friends
08-25-2016
Pros: The location is the best selling point on this location. It's within walking distance of everything in the French Quarter. No need to rent a car just bring some good shoes and enjoy New Orleans.
Cons: The smells from Bourbon St tend to make their way inside the hotel. Also they are renovating the lobby so it often smelled like wet paint. The bed was also a little too to firm for my taste.
10.0
Guest_traveler
Exceptional
young couple
08-25-2016
Pros: close to everything in the french quarters.
Cons: hotel doesnt have a place to serve food so you have to go outside the hotel to a local restaurant if you want to get something to eat.
7.5
Cathy
Good
mature couple
08-25-2016
Pros: Location was great but would not stay right on Canal/Bourbon streets again
Cons: The noise from other guests all night long in the room hallways drinking and partying and doors slamming all night long was extremely enoyying
10.0
Lamar
Exceptional
mature couple
08-23-2016
Pros: I love the friendliness of the staff. It was clean and inviting, home away from home. Continue to give that great quality service
Cons: There wasn't anything I didn't like.
9.2
Stephanie
Wonderful
solo traveller
08-21-2016
Pros: The hotel overall is very nice. I like the location.
Cons: Room didn't have refrigerator or microwave
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
08-19-2016
Pros: The location was perfect!!!
Cons: I didn't like the repeated emergency fire drills. This may have been beyond their control but it made me extremely nervous and scared to go to sleep.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
08-19-2016
Pros: Location. Friendly staff. Rooms were very nice.
Cons: no refrigerator. Broken and never replaced. Fire alarm 2 nights at 2:30am and 11:30 pm. Didn't clean our room 1 day and other days till after 4:30pm
10.0
Cherlyne
Exceptional
family with older children
08-19-2016
Pros: Beds were great! Front desk staff was very accommodating, especially after the fire alarm went off (two separate nights!).
Our room (in the back of the hotel, at our request) was incredibly quiet.
Cons: No active vent in the bathroom and no lotion. My reservation didn't show up on their computer, but the front desk staff was able to accommodate us appropriately.
10.0
Deirdre
Exceptional
review category group of friends
08-17-2016
Pros: Everything!
Cons:
7.0
Candice
Good
Solo Traveler
08-16-2016
Pros:
Cons: Valet service was awful. Hard to drop off vehicle, unable to call ahead to have car ready for pick up because they never answered the phone, and still had to wait 20 minutes for car to arrive after giving them the ticket.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
08-15-2016
Pros: Location was the best, within feet of great bars & restaurants. The bar & restaurant in the hotel were both very good.
Cons: Parking was a little pricey and could not get wifi to work.
6.7
Corey
Pleasant
young couple
08-15-2016
Pros: N/A
Cons: Got to our room on the 13th floor door access card didn't work wait at room door for 30 minutes for someone to bring working access card the found gum on the nite stand next to bed and dirt on the floor of the bathroom and sink and toilet didn't drain
10.0
Anthony
Exceptional
mature couple
08-15-2016
Pros: Great hotel. We will book there again
Cons:
10.0
Ronald
Exceptional
Family with Teens
08-13-2016
Pros: I loved the location. It's right on the corner of Canal and Bourbon Streets. Everything we needed to do was within a short walking distance.
Cons: None. We loved everything about it.
8.0
Michael
Very Good
Family with Young Children
08-11-2016
Pros: Friendly staff and good location for the French Quarter. The room was clean and comfortable but needs some family friendly updates like a minifridge and microwave.
Cons: Parking is a total ripoff. $84 for 2 days parking. Needs a minifridge and microwave for families with small children.
10.0
Connie
Exceptional
review category group of friends
08-10-2016
Pros: The bed was excellent, location greta and staff was great
Cons: Being able to book my next trip at the same rate
9.6
Webster
Exceptional
mature couple
08-10-2016
Pros: Excellent location to explore New Orleans by foot. Surrounded by the best restaurants that the city has to offer.
Cons: No problems.
9.6
Lc
Exceptional
review category group of friends
08-09-2016
Pros: I loved the location of this hotel; right on the corner of Bourbon & Canal. Its right next door to Krystals for that late night greasy snack you need after a night of drinking. The front desk step was polite & friendly. The valet staff was engaging and prompt. I loved it! I have been coming to NOLA for years for different events; Essence, Zulu Picnic, Saints game including being in town for the Superbowl & yet I hadn't had the opportunity to stay at the Astor Crown Plaza, until this weekend. I have always stayed in different places each time I came, but after staying here, celebrating my daughter's 24th birthday, I dont want to stay anywhere else! Thanks Astor!
Oh and a short drive to Bertha's on Basin!
Cons: Noise level in lobby. No microwaves or refrigerators in rooms.
9.2
Rogan
Wonderful
young couple
08-08-2016
Pros: The historic feel to the entire hotel was marvelous, fun pool, and a great view.
Cons: The bed was a little stiff and some people at the front desk were clueless. Lastly, parking was $27 a night, unlike the 17 advertised.
1.0
Christopher
Very Poor
08-06-2016
Pros: The only positive thing about this hotel was it's Canal street location, and due to all the street hustlers, vagrants, & drug dealers the hotel allows to loiter in front, even that was unsettling.**I believe this hotel survives by past reputation only.
Cons: The staff was very rude, snobbish, and unwelcoming upon check in. Any questions directed at them were answered with short abrupt curt responses or an "I don't know". My room had Trash under the bed,behind the nightstand & there was no waste can in the bat
8.0
Wayne
Very Good
Solo Traveler
08-06-2016
Pros: Location was excellent right around corner from bourbon street
Cons: parking is pricey but as expected in this location
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