This elegant hotel is found on the main thoroughfare, bordering the French Quarter. Alexa tower units are compact while those in the Astor tower are larger. Room décor has a hint of NOLA pizzazz. The merging of the original Astor Hotel and a former retail store added additional room inventory to the well-appointed property. Stay here if you want to be in the middle of the action (and revelry) of Bourbon Street.
Smoke free premises. 693 units. 6-14 stories, interior corridors. Accessibility (Call).
Pros: Location for Mardi Gras is the best. Staff was very friendly and helpful.
Cons: Ice bucket broken and old ice not removed. Fresh cups not provided two days. No trash can at desk. Noisey elevators disturbed sleep. Difficult to see out very dirty window. No free internet. Expensive internet access.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: No. All good
1.0
Anonymous
Very Poor
08-11-2017
Pros: The location is the only high point
Cons: Smelly halls, rooms. Had no micro wave or fridge, nasty bathroom, the windo was facing. A brick wall, could not see anything at all. Someone left a pair of soiled pants laying in hall way and was still there the next day, GROSS. How is this a 4 star hotel
8.0
Anonymous
Very Good
08-11-2017
Pros: Location was perfect for the downtown/Bourbon Street area.
Cons: Only valet parking but that's typical for many MOLA jotrks
8.0
Anonymous
Very Good
08-11-2017
Pros: The hotel was peaceful but close to everything. I dont like that there is no parking lot for the hotel.
Cons: There is no parking lot for the hotel. It cost $23 a day to park in the lot across the street, 2 blicks down.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was amazing!!
Cons: Hotel room was VERY DARK. No over head lighting and no natural light, big mistake.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location of this hotel was amazing, you could go out the side door directly onto Bourbon Street. Hotel was everything when booking this hotel, we would probably stay here again simply for the location.
Cons: When we arrived the AC and safe did not not work in our room. We called the front desk that sent someone to look at it, he proceeded to argue with my husband. Then we were told to call down and they would move us, which they did. Staff was not welcoming.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Nice lobby
Cons: Very bad phone response prior to arriving. Many calls to "operator" unanswered. Two voice message unanswered. Operator connections would ring 4 time and revert to the operator who some times did not answer.. VERY BAD when traveling and trying to get
8.0
Anonymous
Very Good
08-11-2017
Pros: Location is amazing. Walking distance to every where.
Cons: The hotel does not have free parking and the cheapest daily parking is around $40
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location and restaurant i/ bar are great
Cons: Valet parking is horrendous.., on one occasion waited over an hour to get our car. Second day valet parked in wrong place and a boot was put on our car..took an other hour to have it removed. At 42 per nt they should have their act together
5.0
Anonymous
Fair
08-11-2017
Pros: Location and storage room for luggage.
Cons: Coffee maker was broken. The cleaning staff opened our door at 8:30am while we were all sleeping, which was very odd. We did not chcexk out til 11am.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Nothing - all was good.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was fantastic! We easily walked to all of the activities that we wanted to experience in the city.
Cons: A parking garage associated with the hotel would have been greatly appreciated.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Convenient location. Great staff
Cons: Parking was horrible
8.0
Anonymous
Very Good
08-11-2017
Pros: great location and very nice hotel staff at front desk were excellent and very helpful
Cons: checkout time is 11a.m. at 11:02a.m., the cleaning supervisor knocked on my door and asked if I had a late checkout or otherwise I needed to leave. I was almost getting ready to head out the door, no need for this type of rudeness.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location!
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Location relative to the French Quarter, specifically Jackson Square. Also at the front desk was very helpful.
Cons: The heating/cooling system rattled during the night.
3.0
Anonymous
Poor
08-11-2017
Pros: The size of the room was nice.
Cons: When we first checked in, it took about an hour. The room keys didn't work, they were trying to fix the system, but was having zero luck. Only one manager was working for the fix. The bed was like laying on plywood, extremely hard and uncomfortable.
3.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: Cleanliness, room, lack of amenities, lack of adequate housekeeping.
5.0
Anonymous
Fair
08-11-2017
Pros: staff was really nice and valet was fast and helpful. Great location
Cons: 1st room was really loud due to 24 hour construction. Second room had no windows and only 1 bed and a sofa bed, When two beds were needed.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location is perfect, on the corner of Canal and Bourbon
Cons: Our room was on the 4th floor but felt like we were sleeping on the street. So Loud.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Check in was late, didn't get room til 6pm when I check in at 12pm
1.0
Anonymous
Very Poor
08-11-2017
Pros: Nothing
Cons: Very disappointed. When I went to my room it was already occupied. Sent to another hotel. Said they would comp the room
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: They scheduled a lock change on all the room doors for Saturday morning. Who does that? Totally interrupted Saturday morning sleep and occupied 45 min of our time while the vendor changed our lock.
7.0
Anonymous
Good
08-11-2017
Pros: Some of the staff was rude
Cons: Staffs attitude
10.0
Anonymous
Exceptional
08-11-2017
Pros: We were allowed to check in at 8:30 in the morning. It was an amazing location on the corner of Canal and Bourbon, we walked everywhere.
Cons: Room wasn't very impressive and $42 valet parking was not pleasant. Took along time to get anything from the valet. Windows didn't open and was a bad view. Was given some bad advise from staff that resulted in missing half the parade we went to see.
3.0
Anonymous
Poor
08-11-2017
Pros: Not amazing.
Cons: Run down.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location to Bourbon Street
Cons: No free parking
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location
Cons: The valet process is a disaster. Two times it took over 45 minutes to get our car. The first day we were late to our business meeting due to the valet which took an hour.
8.0
Anonymous
Very Good
08-11-2017
Pros: location
Cons: parking
6.0
Anonymous
Pleasant
08-11-2017
Pros: It was centrally located
Cons: It lacked amenities like an in room fridge. The cold water didn't work in the sink.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location in the French Quarter. Definitely a nice place to stay. High recommend.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: We walked in and felt immediately we were at a fancy hotel but with character. Service, lobby and room did not disappoint. And the location couldn't be beat - right on the French Quarter but with no noise.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location was excellent! our concierge was excellent, always helpful and accommodating! Would definitely recommend this hotel !
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: still a bit old even though mostly refurbished
10.0
Anonymous
Exceptional
08-11-2017
Pros: location to the French Quarter and trolley
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Perfect
Cons: Nothing
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location
Cons: The Desk Agent charged my card $----& placed an authorization of $--- on my card. My room was paid for prior to arrival . Therefore, I am awaiting the refund of this $----
10.0
Anonymous
Exceptional
08-11-2017
Pros: I loved the decor. It made me feel like I was in the old New Orleans and I couldn't have asked for a better location than the corner of bourbon and canal.
Cons: A free full breakfast would be awesome
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff very friendly and helpful.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: The Location was perfect
Cons: The staff was useless from start to finish , the keys never worked , the ice machine on my floor was broken ( staff knew) I had to call security every time I went in my room and the bell service I ordered for 5am had to be called and came at 528.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location was good
Cons: Ran out of parking so we had to use public parking and drag our luggage 2 blocks.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Gorgeous hotel in a perfect location close to restaurants and hop-on hop-off.
Cons: No, perfect for us in all ways
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location location location
Cons: You could tell that the bathroom is a little bit old and hasn't been renewed. Also it also only had a bathtub, which I disliked been everything a little bit outdated and not so clean. The air conditioning was too noisy. So much that I would wake at night
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons: The rooms are really old and needs renovations. The bathroom door for our room was bad and it was stuck. My kid couldnt open it from my inside by himself
10.0
Anonymous
Exceptional
08-11-2017
Pros: Pool!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The closeness to everything in New Orleans. They have a great workout room with free weights. There is a restaurant that is linked to the hotel that offered an amazing breakfast buffet. The staff was always more than willing to be of service.
Cons: Parking in this city is atrocious, however the hotel does off valet.
1.0
Anonymous
Very Poor
08-11-2017
Pros: It was like a sewage system
Cons: Rats on the 11th && 13th floor
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location was PERFECT. On the corner/end of Bourbon Street. Very close to amazing tourist spots.
Cons: There were bugs in the bathtub when I arrived.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location great. Staff helpful. Clean. Right on Canal St.
Cons: The bed was the worst I have ever slept in. My mother's bed was not as bad as ours, but needed to be replaced some time ago. No breakfast which is truly not important in NOLA. The parking is valet which significantly increases the cost.
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