Convenient to the convention center, casino, river and the French Quarter, this large-scale hotel has twin towers with river or city views. Rooms are well appointed with modern décor. This property is connected to The Riverwalk shopping outlets with over 75 upscale shops and restaurants. The main tower's huge atrium lobby features a central cocktail lounge and the famous Dragos seafood restaurant, known for their char-grilled oysters. The facilities at the on site extensive health and athletic club are available for an additional fee.
Smoke free premises. 1622 units. 5-29 stories, interior corridors. Accessibility (Call).
At the Mississippi River. 2 Poydras St 70130. Station: Harrah's Casino.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Drago's Seafood Restaurant, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, tennis, health club, massage.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 804 guests
Showing reviews 1 - 5 of 50
7.9
Keith
Good
review category group of friends
09-19-2016
Pros: Good location. Directly across from Harrah's Casino and adjacent to the River Walk. Short distance to the French Quarter. Drago's Restaurant is inside.
Cons:
9.6
Stacey
Exceptional
young couple
09-19-2016
Pros: We loved our room. And the location was perfect.
Cons: We liked everything.
9.2
Peter
Wonderful
review category group of friends
09-19-2016
Pros: The staff are very nice and very helpful. We got a free upgrade so I can only say nice things!
The location is excellent with all the main things you want to see within walking distance.
Cons: Nothing.
10.0
Maxine
Exceptional
mature couple
09-15-2016
Pros: How everything was walking distance, if you want to walk, we love the tolley, we had a beautiful view.
Cons: Paying to park.
9.6
Kedric
Exceptional
review category group of friends
09-15-2016
Pros: I like the location of this hotel, it was across the street from the harrah casino.
Cons: It could have been a little more cheaper, for 1night I paid about 310.00 with parking.
7.5
Patricia
Good
review category group of friends
09-15-2016
Pros: The restaurant and bar area being in the hotel.
Cons: Thought prices for food and drinks were a bit high.
8.3
Kara
Very Good
review category group of friends
09-15-2016
Pros: Hotel extreme clean, big, and accessible to everything. Location was great. Mirrors everywhere. Rooms clean. Staff friendly.
Cons: Parking is too expensive.
8.8
Jacqueline
Excellent
solo traveller
09-15-2016
Pros:
Cons: Erratic housekeeping service
10.0
Catherine
Exceptional
family with young children
09-15-2016
Pros: Excellent location. Close to everything. Staff is friendly and very helpful, especially the concierge staff. The room was extremely clean and the beds were super comfortable.
Cons: Very pricy to eat anywhere in this hotel.
7.5
Francois
Good
young couple
09-11-2016
Pros:
Cons: No breakfast included and what is available in the hotel is expensive. There is a Starbuck but if you don't feel like muffins...
10.0
Brian
Exceptional
young couple
09-10-2016
Pros:
Cons: The maid never came
Back for turn down service or to check to see if I had left to make up the room after the morning.
9.2
Peter
Wonderful
review category group of friends
09-08-2016
Pros: Very friendly and helpful staff. Was given a free room upgrade and free parking for our stay. Excellent location, near all the main tourist sites and good transport to other area's of city
Cons:
8.8
A
Excellent
review category group of friends
09-07-2016
Pros: Property was in a great location on the river with an outlet mall attached :) and if was clean and safe!
Cons: You had to pay $40 per day for parking and you have to pay to enter the gym which is also where the jacuzzi is :/
10.0
Bridgette
Exceptional
young couple
09-06-2016
Pros: The bed was super comfy as well as the pillows... the view was beautiful
Cons: The light switch in the bathroom of 1603 was flickering like It had an electrical problem.
10.0
Vancheri
Exceptional
young couple
09-06-2016
Pros: Customer service was excellent.Hotel overall clean and the bed was so comfortable.Will most definitely be returning.
Cons: Everything
9.6
Allison
Exceptional
young couple
09-06-2016
Pros: The deluxe suite was so amazing! The staff was very professional and helpful. It's in walking distance of Bourbon St.
Cons: Nothing seriously.
6.7
Mk
Pleasant
young couple
09-06-2016
Pros: things to explore around the hotel within walking distance
Cons: too crowded with other event going on.
checking in was long line mixed with people waiting with luggage and lining up to check in.
water station was located right by where people were lined up so it got very crowded.
lobby was pretty loud with mixed group of people watching games at the bar + restaurant customers + hotel guests.
7.5
Gerquetta
Good
family with older children
09-02-2016
Pros: Location
Staff
Cons: There was no on-site laundry
There was no free fitness center for guests
Housekeeping carts left in the hall all day/night(took over 24 hrs. for them to clean-up a room service order. We had to call the front desk)
10.0
Eric
Exceptional
mature couple
09-01-2016
Pros: The greeting at the entrance
Cons: All ok
10.0
Angelica
Exceptional
solo traveller
08-31-2016
Pros: The location of the hotel, the room, the facilities, and the breakfast are great.
Cons: That they charge a fee to receive packages
9.6
Doris
Exceptional
family with young children
08-29-2016
Pros: Nice clean room.
Cons:
10.0
Tina
Exceptional
mature couple
08-29-2016
Pros: Everything was perfect.
Cons:
10.0
Donna
Exceptional
mature couple
08-29-2016
Pros: Everything
Cons: The WiFi not working
9.6
Tersia
Exceptional
mature couple
08-28-2016
Pros: Location and room
Cons: No complementary breakfast
10.0
Alev
Exceptional
family with older children
08-28-2016
Pros: The rooms were really comfortable and clean. The bar and the personal was amazing
Cons:
7.5
Viccwa
Good
review category group of friends
08-23-2016
Pros: Location was great street car (trolley) right at hotel which will take you all over NO for $3 USD for 24 hour period
Cons: Low floor looking into foyer upgrade was $60 USD per night we are from over seas would have been nice to have a view of the river or city or even outside . We stayed 5 nights and were very disappointed this is the second time I've stayed here first time was great this time not so great will not be staying here again
7.5
Donna
Good
mature couple
08-17-2016
Pros: I liked the location
Cons: Didn't like that the sink was not in bathroom . A/c didn't get cold
7.5
Tammy
Good
mature couple
08-16-2016
Pros: Beds were very comfortable
Cons: Room had a chemical smell
Adhesive? Paint? Cleaner?
9.6
Cheryn
Exceptional
family with older children
08-09-2016
Pros: Location is awesome!!
Cons: Still had to pay for parking even though it says free for guests.
7.5
Kevin
Good
mature couple
08-08-2016
Pros: The bartenders were very nice
Cons: All of the kids sitting in the lobby and in the hallway. They were there for a comic convention.
7.0
Kevin
Good
08-07-2016
Pros: The location is awesome.
Cons: Took too long to check in.
10.0
Pamela
Exceptional
family with older children
08-06-2016
Pros: Friendly staff and clean room!
Cons: Nothing. Everything was great.
7.5
Amanda
Good
mature couple
08-05-2016
Pros: The bed was great and the room was spacious.
Cons: The toilet was filthy and there were weird stains on the floor and walls.
5.8
David
Okay
mature couple
08-02-2016
Pros: Location
Cons: Elevators didn't work. Waited 20 minutes for one.
8.8
Sheryl
Excellent
family with older children
08-02-2016
Pros: The staff were helpful
Cons: The amoumt of the room was higher than my friends room whos room was in the newer part of the hot
2.0
Crystal
Poor
Group Traveler
08-01-2016
Pros: It was very close to everything.
Cons: my room had a hole in the wall and i was charges $100 extra that what i was told the price would be and when i did address it i did not get my money back. one more thing the shower did not work.
10.0
Mercedes
Exceptional
solo traveller
08-01-2016
Pros: Great facilities with neat architectural details. Comfortable rooms, attentive service, good location.
Cons: Having a bar within the hotel would make easier to meet in the hotel with people and have a drink before or after dinner. The next door restaurant is good.
8.0
Sayaka
Very Good
review category group of friends
08-01-2016
Pros: Location was spot-on for MechaCon 2016. Atmosphere was wonderful!
Cons: Minor glitch: TV reception poor but quickly addressed by staff!
5.0
Treasure
Fair
young couple
08-01-2016
Pros: The professional appearance of the interior and exterior amenities of the hotel.
Cons: Staff provided a lot of miscommunication for the amount of money that the hotel charges it's guest one would think that it would be a little more customer service friendly and it was not
8.0
Cody
Very Good
Traveling as Couple
07-31-2016
Pros: The location
Cons: The wait we encountered at customer service, the check in desk, there were only 3-4 people working the desk, I waited in line for 30 minutes the second day we were there because our cards were not working on the door at our room
9.0
Verified Hotel Guest
Wonderful
07-31-2016
Pros: Great location. Makeup mirror in bathroom was nice; however, bulb in one of our two rooms was burned out. Bed comfortable. Overall, a good experience and would definitely stay here again.
Cons: Nice but a little dated. A hair in bathtub.
8.8
Lisa
Excellent
mature couple
07-31-2016
Pros: Location & shopping
Cons: Additional charge for Valet parking $43.36 at checkout. Valet staff, person checking us in, nor Booking site mentioned valet fees. Would not have booked, had we known.
7.5
Mardell
Good
mature couple
07-30-2016
Pros: Great location for the activities I(we) attended.
Cons: Parking was expensive.
10.0
Shirley
Exceptional
review category group of friends
07-29-2016
Pros: Everything about the property will you please send me discount coupons so i can stay again. thank you, Shirley
Cons:
9.6
Daniel
Exceptional
family with young children
07-25-2016
Pros: Central location. Fantastic view of the river. Our children loved watching the ships and the ferry.
Cons: All, but one, of the staff were considerate of our children. Made them feel like VIP's.The only issue was one knucklehead at the Concierge desk that was sarcastic and uninformed. Sent us to an incidentals shop in the Hotel that was closed for inventory. He had zero consideration for the inconvenience when we returned to the desk for an alternative. The staff member attending the desk with him stepped in with consideration and accurate information. Insignificant in the big picture...but aggravating in the moment.
10.0
Barbara
Exceptional
review category group of friends
07-25-2016
Pros: I loved the River view and the connection to the outlet mall. The front desk staff, Keira, was fantastic.
Cons:
10.0
Robert
Exceptional
family with older children
07-24-2016
Pros: Being babied like we were rich.
Cons: Nothing
8.3
Mellisa
Very Good
solo traveller
07-24-2016
Pros: The location was ideal since it was close enough to walk to the FrenchQuarters and public transportation was just outside to get to other parts of NoLo
Cons: The walls are thin enough that I could hear my neighbors in the other room, and I encountered a cockroach in the bathroom of my suite.
9.6
Deecaa
Exceptional
family with older children
07-22-2016
Pros: The comfy bed & pillows! Cuteous and helpful staff. Great location!!
Cons: Parking fee
10.0
James
Exceptional
Traveling as Couple
07-19-2016
Pros: This was my 3rd stay at this Hilton. Once for business twice on vacation. Each stay was very pleasant. All the staff and services are excellent. The view of the Mississippi River and boat traffic is great. I will definitely stay here again.
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