Convenient to the convention center, casino, river and the French Quarter, this large-scale hotel has twin towers with river or city views. Guest bathrooms are on the smaller side. This property is connected to The Riverwalk shopping outlets with over 75 upscale shops and restaurants. The main tower's huge atrium lobby features a central cocktail lounge and the famous Dragos seafood restaurant, known for their char-grilled oysters. The facilities at the on site extensive health and athletic club are available for an additional fee.
Smoke free premises. 1622 units. 5-29 stories, interior corridors. Accessibility (Call).
At the Mississippi River. 2 Poydras St 70130. Station: Harrah's Casino.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, also, Drago's Seafood Restaurant, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, tennis, health club, massage.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1197 guests
Showing reviews 1 - 5 of 50
10.0
Alicia
Exceptional
family with young children
04-21-2018
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
04-20-2018
Good
Pros:
Cons:
3.3
C
Poor
family with young children
04-18-2018
Not again
Pros: The location and proximity to near by attractions was good. Still required quite a bit of walking, but prepared for it.
Cons: The bed was extremely uncomfortable, would have rather slept on the floor or in a haunted hotel. The bathroom smelled like a football locker room. Wifi is extra unless you are a member of Hilton Honors (had I known, I would have booked elsewhere). Parking was also extra and not at much of a discounted rate for being a guest. The price quoted through Booking was changed upon checking into the hotel due to all the added fees.
7.9
Mark
Good
review category group of friends
04-18-2018
Overpiced
Pros: the location
valet parking
bell hops
friendly staff
Cons: 1. Hotel Price gauging
2. Extortion prices at hotel restaurants
3. $50.00 a night for valet parking... most cities is $30.00
4. small rooms .. need bigger suites
9.6
Jason
Exceptional
family with young children
04-18-2018
Exceptional
Pros:
Cons:
10.0
Tasia
Exceptional
young couple
04-18-2018
Exceptional
Pros:
Cons:
9.6
Melissa
Exceptional
young couple
04-17-2018
Exceptional
Pros: I loved the convenience of walking through the mall to get directly to the cruise terminal
Cons:
7.5
Anonymous
Good
review category group of friends
04-17-2018
Good
Pros:
Cons:
5.8
Tammie
Okay
review category group of friends
04-16-2018
Quality didn’t match the price.
Pros: The location to shopping and the French Quarter.
Cons: The bed was on the floor. Parking was $50 a day.
10.0
Patrice
Exceptional
review category group of friends
04-16-2018
Absolutely wonderful! Drago's is a...
Pros: The staff, the view, the hotel all in all could not have been any better! This was as close to perfect as you could get!
Cons: There wasn't anything I didn't like.
10.0
Donnie
Exceptional
young couple
04-15-2018
Exceptional
Pros: Everything
Cons: So easy to access
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: Location, staff, cleanliness
Cons:
9.0
Rachel
Wonderful
Traveling as Couple
04-13-2018
Pros: The bed was very comfortable and I we enjoyed being connected to the Riverside Outlet Mall. The location was great because it was walking distance to all French Quarter spots and Warehouse spots too. Also, Drago's the hotel restaurant had great oysters.
Cons: We had issues with our room keys. We couldn't get into our room and had to walk back down to the lobby to get new keys. Twice late at night we were unable to use our keys for the after hours door and had to walk around the hotel to use the main door.
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: Location is great, convenient to central business district, tourist attractions and St Charles trolley.
Cons:
10.0
Denise
Exceptional
Traveling as Couple
04-13-2018
Pros: Excellent stay at the hotel.
Cons:
10.0
James
Exceptional
Traveling as Couple
04-13-2018
Pros: This was my 3rd stay at this Hilton. Once for business twice on vacation. Each stay was very pleasant. All the staff and services are excellent. The view of the Mississippi River and boat traffic is great. I will definitely stay here again.
Cons:
8.0
Cody
Very Good
Traveling as Couple
04-13-2018
Pros: The location
Cons: The wait we encountered at customer service, the check in desk, there were only 3-4 people working the desk, I waited in line for 30 minutes the second day we were there because our cards were not working on the door at our room
6.0
Patrick
Pleasant
Traveling as Couple
04-13-2018
Pros: Valet parking
Cons: Smallish room
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-13-2018
Pros: The location of the hotel was perfect. We walked everywhere we went the whole weekend. The lobby was nice and very presentable.
Cons: I did not like how the room did not have a microwave. There were also a few stains on one of our pillowcases.
10.0
Peter
Exceptional
Senior Traveler
04-13-2018
Pros: location
Cons: small room / poor maid service
10.0
Derek
Exceptional
04-13-2018
Pros: The hotel staff was amazing expecially the house keeping staff as well as room service. The in room food is also amazing@ deginitely worth the money
Cons: Everything was great!
8.0
Ernestine
Very Good
Solo Traveler
04-13-2018
Pros: Every member of the staff I dealt with was willing to answer questions, assist and seemed genuinely nice.
Cons: For the price no free Wi-Fi or premium channel. The brochure said 2 heated pools. Neither was, not even from the sun bc both were rooftop. It also said Jacuzzi. Only a hot tub spa in the health club and you can't go in the health club if not a member
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: The location
Cons: The cleaning people kept coming and knocking on the door. Starting at 8:30 AM. I found it to be really annoying when I wanted to sleep in. Also, I don't like the fact they didn't have a express checkout. We had to wait in a line to checkout.
7.0
Rusty
Good
Traveling as Couple
04-13-2018
Pros: The first night our room was by elevator and was very noisy. The next day we requested a new room and the hotel provided. This room was quite and great .
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
04-13-2018
Pros: Staff
Cons: -hotel in disrepair. Bathroom door was chipped. Pipes were very loud. Took 10 minutes for water to get warm.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: The location was great for what we had planned for our trip. The view was great. The bed was very comfortable. As we were celebrating our Anniversary the room was sufficient enough but not as great as I hoped.
Cons: I specifically asked before we arrived if both pools were available and heated as I am disabled and need daily water exercises in a heated pool. I was told there were. Only one pool was available and it was NOT HEATED. WILL NOT BE STAYING HERE AGAIN.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Nice hotel. Front desk hotel staff was great & the river view room was nice.
Cons: 1) On two nights the parking staff was friendly, but on the 3rd night there was a group that acted like Parking Nazis. 2) Be aware that a train track & cruise ship port is adjacent to the hotel. You will hear the 2 am train run or 6 am ship horns.
10.0
Roselena
Exceptional
Solo Traveler
04-13-2018
Pros: Absolutely the best!
Cons:
10.0
Connie
Exceptional
04-13-2018
Pros: Always a favorite because of location! Drago's restaurant excellent and shopping close by.
Cons: Disappointed in room assignment, only one mirror in bathroom, no where else. Room was not cleaned on second night! A train that runs adjacent to the hotell runs by early in the morning blowing its whistle! Annoying! Get a tower room!
10.0
Deidra
Exceptional
Group Traveler
04-13-2018
Pros: It was clean and the location was great
Cons: No
10.0
Lawrence
Exceptional
04-13-2018
Pros:
Cons: so big it was hard to find my way around
9.0
Sharan
Wonderful
Traveling as Couple
04-13-2018
Pros: The location and access was perfect. It is connected to everything and everyone we encountered (staff wise) were exceptional.
Cons: NO.....well except the zip check did not work on the tv menu.
8.0
Raven
Very Good
Group Traveler
04-13-2018
Pros: The staff was very helpful especially the manager Netty. The hotel is in the center of a lot of restaurants and entertainment. The room had a great view and was very clean.
Cons: The valet was unavailable. But still had to pay 50$ to park. I had to park my own car in a very old dark and smelly parking garage
5.0
Dianne
Fair
Traveling as Couple
04-13-2018
Pros: It was a convenient location for our events. Also it was a very nice hotel.
Cons: Waiting in long line for check-in and check-out. Had to ask for coffee supplies more than once before we received them. Also no cafe,restaurant or even the hotel had breakfast to offer us (only room service breakfast).
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Central location
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: The staff is amazing. Dragos is the best good at reasonable prices.
Cons: Nop
6.0
Telekia
Pleasant
Traveling as Couple
04-13-2018
Pros: The hotel was conveniently located near most of the Essence Music Festival events as well as dining and shopping.
Cons: The A/C unit was not cooling very well. The room smelled like mildew. The bathroom was too small.
10.0
Jeremy
Exceptional
Group Traveler
04-13-2018
Pros: Great view and convenience
Cons: Front Desk staff a little rude
8.0
Donna
Very Good
Group Traveler
04-13-2018
Pros: Location to the convention center, places to eat and shop.
Cons: Cost of parking.
8.0
Kelly
Very Good
04-13-2018
Pros: View, price
Cons: Lock on door didnt work . Had to go up and down elevator multiple times to front desk to get the keys re-keyed and ultimately ended up having maintenance change out the lock
10.0
Christie
Exceptional
Family with Teens
04-13-2018
Pros: The location, proximity to restaurants and shopping, clean rooms and friendly staff
Cons: Parking was pricey
10.0
Kasse
Exceptional
Family with Young Children
04-13-2018
Pros: Always great to stay at the Hilton riverside
Cons: No
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Great location, nice amenities in the hotel, good bars and restaurants.
Cons: They would not allow us to use a luggage cart.you had to use the bellhop which took forever-- told us 30min but over an hr went by with no one showing up so we took multiple trips on our own to get everything to car. The hotel is sprawling so it sucked
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The lobby (its bar too), restaurants, and the safe feeling you feel at the Hilton New Orleans Riverside
Cons: Not at all
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: They texted me after arrival asking how my room was. I had just realized they had feather pillows and I am allergic to them. I replied I needed them changed and they made it happen.
Cons: Parking is expensive but worth it to me.
5.0
Tamara
Fair
Business Traveler
04-13-2018
Pros: People who work, and especially on phone messages are extremely friendly and helpful.
Cons: The lines to check in, check out and just have a room key fixed are Enormous. There is no dedicated line for gusts who had checked in. It's ridiculous to spend 20+ minutes in a line to have your room key fixed (it stopped working) which took a second.
6.0
Jelisa
Pleasant
Traveling as Couple
04-13-2018
Pros: Location was excellent.
Cons: My room was not cleaned when we checked in and the staff was rude.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Location
Cons: Staff is pleasant when found, hard to find staff on duty. Hotel is huge.
6.0
Franz
Pleasant
Family with Young Children
04-13-2018
Pros: Excelente location mall inside the hotel nice views
Cons: Parking 40$ a day , GYM firth time in my life you have to pay 12$ a day
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: The location made it easily accessible to conference, shopping and restaurants.
Cons: The room was rather dated. Lighting didnt allow for reading without disturbing roommate.
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