Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Although the rooms and bathrooms are compact, the uncluttered design allows for comfortable movement. This is one of a handful of hotels in the downtown area where guests can park their own cars.
Smoke free premises. 129 units. 6 stories, interior corridors. Bath: shower only. Accessibility (Call).
Pros: The staff was extremely friendly and always willing to help! (Especially with directions for a confused tourist!)
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Most all staff was very helpful and outgoing and friendly.the breakfast was good.
Cons: I wish the houskeeping personell s6poke english.the maid knocked before we were ready to leave,etold her to come back in an hour.when we got back that evening we found we did not get maid service .
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location, front desk staff
Cons: Room was NOT cleaned for 3 nights ... first night I thought it was just an accident... then they never showed up for cleaning... and NO, i did NOT had the "do not disturb" sign on the door ..
2.0
Anonymous
Poor
08-11-2017
Pros: The hotel had a good location to the places we wanted to visit and our business destination.
Cons: Drunken people in the room next door trying to break into my room. Drunken person in the hall trying to get in my room. Front desk not answering phone or dealing with these issues. Woken up at all hours of morning / night because of loud people next doo
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was polite and accommodating. The location was also great.
Cons: The rooms were very compact and the restrooms had no vents to get the hot air out after a shower.
8.0
Anonymous
Very Good
08-11-2017
Pros: The convenience of the location was the best thing about this stay.
Cons: The description of the hotel when I booked said that there was free parking, but when I checked in the front desk clerk demanded a credit card to charge me $35.00 for parking. I showed him the description and where it said free parking and he laughed.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room was great. Self-parking also very appreciated, especially considering hotel is in Central Business District.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location to venues...staff was excellent...breakfast was great...overall I will not have a problem staying here again...room was better than what I expected...
Cons: No,not really
10.0
Anonymous
Exceptional
08-11-2017
Pros: Microwave and fridge in the room, excellent hot free breakfast, free fast wifi
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was great...close to the stadium and other places we wanted to go to.
Cons: For the price paid the room was very small... double beds that only fit 1 person and only a sliding door between the beds and the bathroom.
7.0
Anonymous
Good
08-11-2017
Pros: location, price and free breakfast
Cons: stains in carpet
10.0
Anonymous
Exceptional
08-11-2017
Pros: We were so impressed with the hotel and staff. We felt like family the whole time we were there. Great hotel, breakfast, and such wonderful staff.
Cons:
8.8
Anonymous
Excellent
12-31-2015
Would stay again.
Pros: Clean room, nice beds & pillows, great location for my trip.
Cons: No hot water one morning, as well as my key cards not working one afternoon.
10.0
Anonymous
Exceptional
12-31-2015
Book here
Pros: It is a very nice hotel.
Cons:
8.8
Anonymous
Excellent
12-08-2015
Excellent place to stay for...
Pros: Close walk to the Superdome and French District. Really nice breakfast. Friendly staff
Cons:
10.0
Anonymous
Exceptional
12-06-2015
Great price
Pros: New room
Cons:
10.0
Anonymous
Exceptional
11-29-2015
Exceptional
Pros: Everything
Cons: Nothing
8.8
Anonymous
Excellent
11-23-2015
Friendly staff, nice accommodations
Pros: Nice room, friendly personnel, nice location, good breakfast
Cons: Noise from construction in the street too early in the morning
9.6
Anonymous
Exceptional
11-21-2015
Exceptional
Pros: Location , close to Burbon.
Cons: Missed Breakfast
6.7
Anonymous
Pleasant
11-16-2015
Pleasant
Pros: The staff was very good!!!!
Cons: was not told about all the taxes and most import about the Parking fee. I had to pay for parking every day and there was a tax on that fee as well.
9.6
Anonymous
Exceptional
11-15-2015
very clean, nice hotel, very...
Pros: very new Hotel, very modern, clean and nice
Cons: eventually a Little bit too far away from the French Quarter; still Walking distance but again, not in the French Quarter.
9.2
Anonymous
Wonderful
11-15-2015
Had a pleasant and wonderful...
Pros: Walking distance to French quarters and business district.
Good and friendly service. Substantial breakfast
Cons: Noise of street work outside.
7.9
Anonymous
Good
11-15-2015
Good
Pros: extremely fast wifi
Cons: no stair access from first floor
9.6
Anonymous
Exceptional
11-14-2015
Would definately stay here again
Pros: Staff very pleasant and helpful. Breakfast was always good. Excellent breakfast staff. Enjoyed our 4 night stay. Could always get a cup of coffee in the lobby.
Cons: It was a little walk to the French Quarter (maybe 10- 15 mins) and a little dark in parts but quite safe. We did know this though before we booked so not really a negative for us.
6.7
Anonymous
Pleasant
11-13-2015
Not my first choice.
Pros: The bed was comfortable.
Cons: We calling the hotel had to go through to many lines. Room to small.
8.8
Anonymous
Excellent
11-12-2015
Nice stay
Pros: Clean and close to things to do.
Cons: Parking was a little high with a lot next to them that was ten dollars chipper.
7.5
Anonymous
Good
11-10-2015
Good value.
Pros: Clean modern facility, near NO public library, good breakfast.
Cons: I am a dialysis patient and had to bring my machine and 6 boxes of fluids. The room would have been fine if I hadn't had to bring so much stuff. However, it was way too small ... next time will try to get something a little bigger.
8.3
Anonymous
Very Good
11-10-2015
Overall a good stay.
Pros: Staff was very friendly and helpful. breakfast was decent enough and rooms were small but modern and very clean.
Cons: out of order Elevator not fixed over week stay which made for busy and slow single elevator (stairs not connected to first floor lobby sadly)
10.0
Anonymous
Exceptional
11-10-2015
Superior Service
Pros: Each staff member was outstanding from the time we checked in to checking out. Front desk staff welcomed us with open arms and superior hospitality!! Danielle (FD) was the absolute BEST!
Cons:
10.0
Anonymous
Exceptional
11-06-2015
superflous
Pros: friendliness,quautesy,respect,everything needed is available, so clean
Cons:
10.0
Anonymous
Exceptional
11-06-2015
Excellent will stay again.
Pros: The staff always dispense excellent customer service thru out our stay. They set out to make sure our needs were met, and didn't mind giving out information on different activities, traveling directions and restaurants
Cons:
7.5
Anonymous
Good
11-04-2015
We will recommend this Holliday...
Pros: Room,breakfast,laundry facilities. The staff were very helpful.
Cons: The beds are too high for seniors they are too hard to get in and out of.
5.8
Anonymous
Okay
11-04-2015
Okay
Pros: The shower stall
Cons: When ask waste paper baskets to be empty it was never done. Just as wellfirst day in the room had to have maintanence come, was a mattressissue, second day maintenance had to come sink issue. Also, I havecalled the hotel since I got back to inquire about incentive pertainingit being credited back to my account were I haven't spoken to anyoneand left my phone number. The staff at the Holiday Inn Express in NewOrleans in handling matters need more training.
8.8
Anonymous
Excellent
11-03-2015
Great value, location and breakfast...
Pros: It's within walking distance of main attractions in New Orleans but still situated in a quiet place so I slept comfortably
Cons: House keeping didn't clean the room twice even after we called and requested. On one day we asked them to come back within 30 mins do we could vacate the room. She didn't return. And we called and were told someone would come. No one ever did. The front desk were all super friendly and helpful and so was the housekeeper the first couple of days
7.5
Anonymous
Good
11-03-2015
great place to stay
Pros: Loved the location and the complimentary hot breakfast.
Cons: We were unaware about the parking fee. The website made it sound like the parking was free.
10.0
Anonymous
Exceptional
10-30-2015
Exceptional
Pros: Great location and really clean hotel
Cons:
9.2
Anonymous
Wonderful
10-29-2015
Superb
Pros: Danielle was great
Cons:
10.0
Anonymous
Exceptional
10-28-2015
Exceptional
Pros: Awesome staff
Cons:
9.2
Anonymous
Wonderful
10-27-2015
Nice
Pros: Desk staff, Danielle...
Cons:
7.9
Anonymous
Good
10-27-2015
Decent, wholesome weekend stay
Pros: Very welcoming staff, super comfortable pillows and bed.
Cons: Bit pricey for what it was, but in the circumstances, understandable.
10.0
Anonymous
Exceptional
10-25-2015
I enjoyed my time at...
Pros: Helpful staff, quiet location, good breakfast.
Cons:
9.6
Anonymous
Exceptional
10-20-2015
Exceptional
Pros: Location
Cons: Design of bathroom door, but I understand due to space capability
9.6
Anonymous
Exceptional
10-19-2015
Good Soundproofing. I was across...
Pros: Location, proximity to event and easy parking.
Cons:
10.0
Anonymous
Exceptional
10-16-2015
Fantastic!
Pros: Michael was amazing, the location was perfect. The room was comfortable and we stayed for five nights. The black out shade was key!
Cons: A small thing would be you can evry easily hear whomever you're with using the bathroom...every..little..sound.
10.0
Anonymous
Exceptional
10-15-2015
Great place to stay.
Pros: Very nice facility. Clean and neat. Extremely friendly and helpful staff.
Cons: Parking costs should be included.
10.0
Anonymous
Exceptional
10-12-2015
Great location great Price!!!
Pros: Love the location, and friendly staff
Cons:
9.6
Anonymous
Exceptional
10-12-2015
The Holiday Inn Express is...
Pros: Staff were efficient, friendly & courteous. Good location within walking distance to the French Quarter & trams on Canal Street. And a few minutes away from Jamba Juice!
Cons: I think it was on the day before we left, the house keeper left one clean bath towel for two people. I had to dry myself with a hand towel (of which there were plenty!).
7.9
Anonymous
Good
10-08-2015
Good
Pros:
Cons: No extra blankets took forever to get towels
10.0
Anonymous
Exceptional
10-06-2015
Wonderful
Pros: Location / staff/ cleanses - smell the walls the carpet all was excellent and staff was very knowledgeable of surroundings and Danielle deserves to be rewarded on her level of detail and customer service
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