Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Although the rooms and bathrooms are compact, the uncluttered design allows for comfortable movement. This is one of a handful of hotels in the downtown area where guests can park their own cars.
Smoke free premises. 129 units. 6 stories, interior corridors. Accessibility (Call).
Pros: The staff was extremely friendly and always willing to help! (Especially with directions for a confused tourist!)
Cons:
9.0
James
Wonderful
Traveling as Couple
06-23-2017
Pros: Most all staff was very helpful and outgoing and friendly.the breakfast was good.
Cons: I wish the houskeeping personell s6poke english.the maid knocked before we were ready to leave,etold her to come back in an hour.when we got back that evening we found we did not get maid service .
7.0
Verified Hotel Guest
Good
06-23-2017
Pros: I liked the location.
Cons: The room was smaller than expected. There wasn't enough drawer and closet space for a family of four. The bathroom was too small.
2.0
James
Poor
Business Traveler
06-23-2017
Pros: The hotel had a good location to the places we wanted to visit and our business destination.
Cons: Drunken people in the room next door trying to break into my room. Drunken person in the hall trying to get in my room. Front desk not answering phone or dealing with these issues. Woken up at all hours of morning / night because of loud people next doo
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: The staff was polite and accommodating. The location was also great.
Cons: The rooms were very compact and the restrooms had no vents to get the hot air out after a shower.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: The convenience of the location was the best thing about this stay.
Cons: The description of the hotel when I booked said that there was free parking, but when I checked in the front desk clerk demanded a credit card to charge me $35.00 for parking. I showed him the description and where it said free parking and he laughed.
9.0
Joseph
Wonderful
Business Traveler
06-23-2017
Pros: Clean, safe, decent breakfast. Parking was a bummer but it's downtown so..
Cons:
10.0
Peter
Exceptional
Solo Traveler
06-23-2017
Pros: Location to venues...staff was excellent...breakfast was great...overall I will not have a problem staying here again...room was better than what I expected...
Cons: No,not really
7.5
Elizabeth
Good
young couple
06-18-2017
Pros: Bed was comfortable!! Eggs not great, turkey sausage delicious!! Nice to have fresh fruit available and having access to coffee 24 hours a day very convenient!!
Cons: Parking situation!! Seems ridiculous to have to pay for parking when I am patronizing a hotel
7.5
Peg
Good
young couple
06-18-2017
Pros: friendly staff, good breakfast, comfortable beds, fairly close to downtown. Front desk clerk Eboney was very polite and helpful
Cons: Didn't care for the sliding bathroom door and did not expect the room to be so small
4.2
Dorothea
Disappointing
review category group of friends
06-16-2017
Pros: The pillows where comfortable
Cons: The carpet in the room was extremely smelly. We kept the vent of the air conditioning on full speed all the time to get rid of the smell but it didn't help. The smell was extreme, nothing you could ignore.
Staff bumped into the room during the first day while we were getting changed, there were dark hairs in the shower and the overall experience was just not good at all. Wouldn't recommend the hotel at all.
7.9
Kenneth
Good
young couple
06-15-2017
Pros: Location
Cons: Small room
7.5
Anonymous
Good
review category group of friends
06-15-2017
Pros: Clean. Easy to walk into French Quarter. Front desk helpful.
Cons: Sparse rooms. Breakfast only ok in quality although Chobani I yogurt was available (great). Coffee weak.
8.3
Debra
Very Good
young couple
06-14-2017
Pros: Was a good location and the staff were lovely.
Cons: Breakfast wasnt that great after 8.30am. Not much left.
8.3
Raja
Very Good
solo traveller
06-11-2017
Pros: Comfort is good for the whole stay & staffs are very helpful
Cons: Check out times
7.5
Stephen
Good
review category group of friends
06-10-2017
Pros: The hotel was situated about 10 minutes walk from the centre so was easy to walk into town. The area was clean and tidy and safe. Breakfast was adequate coffee etc in the lobby all day. Somewhere to sit outside was nice. Small swimming pool but ok. Some of the staff were a bit clueless they actually gave us a room that was already occupied not a good start. Lifts were slow especially if on the higher floors.
Cons: Paying for parking $29 A DAY such a rip off. We stayed for three nights the first night was ok but then a very large party of kids on the school trip ( at least two coach loads) booked in and it was impossible to get into a lift as American kids are like English ones and think that pushing all the buttons is great fun. Also although we complained along with many others about the kids knocking on all doors and running up and down the corridors it was a bit of a nightmare. However the next night was quieter. I would stay at this hotel again but would check on booking to see if any large parties booked in. Maybe the hotel should review its policy on large bookings.
9.2
Bette
Wonderful
young couple
06-10-2017
Pros:
Cons: Would like to have had a shuttle from the Amtrak station. Cab was pretty expensive for the short ride
10.0
Delois
Exceptional
young couple
06-09-2017
Pros: My stay was wonderful!!
Cons: Nothing everything was great
8.3
Michael
Very Good
young couple
06-07-2017
Pros: The staff were helpful. The breakfast was extensive. When we had a problem it was dealt with promptly
Cons:
10.0
Tamara
Exceptional
young couple
06-04-2017
Pros: Air conditioner works great
Cons: Refrigerator not very cold. Paying for parking ☹️ Pool was dirty
7.9
Kar
Good
review category group of friends
06-04-2017
Pros: The staff is very friendly and helpful, the location is great. The beds are comfortable. The room is simple but practical.
Cons: Breakfast gets a bit boring after two days. The barn door for the bathroom is a privacy hazard. If you're on the ground floor, the staff setting up breakfast may wake you up.
7.5
Brittany
Good
review category group of friends
06-03-2017
Pros: Location
Cons: Small pool
6.3
Mathieu
Pleasant
review category group of friends
06-03-2017
Pros: Next to the city centre, size of the room, nice staff
Cons: Dirty, noisy, sometimes nothing to eat for breakfast (especially during the weekend)
10.0
Deborah
Exceptional
review category group of friends
06-01-2017
Pros: Cleanliness , convenient location, and fair breaksfast.
Cons: The lady who checked us in was unfamiliar with the checking in process. It was a lengthy and tiring process. I think she was filling in for another employee. :(
8.8
Maritza
Excellent
review category group of friends
05-30-2017
Pros:
Cons: To much noise in the first floor, my room was near the fitness center and at 10 pm someone was in that room doing exercises, the next time I do not accept room on that floor.
7.9
Diane
Good
young couple
05-29-2017
Pros: Staff was friendly and helpful, service timely
Cons: Stairs do not go to 1st floor so you. CAn access1st floor as only for emergencies. Given the elevators are so slow really need access to 1st floor, On 3 occasions someone tried to get into our room.which was unsettling. I felt the lock could have been more tight. I do not think the sheets were changed the week I was there. The pool is small but appreciated. Exercise room better than most. Desks in room needs a desk light. Staff does a great job replenishing breakfast items.
7.0
Wayne
Good
young couple
05-27-2017
Pros: Cleanliness
Cons: The rooms were to small !!!
10.0
Gary
Exceptional
review category group of friends
05-27-2017
Pros: I was completely satisfied with everything. Good location also.
Cons:
7.9
Randy
Good
family with young children
05-25-2017
Pros: The breakfast was awesome
Cons: carpet in room needed to be clean
4.6
Traveler
Disappointing
young couple
05-23-2017
Pros:
Cons: Sheets had holes in them
6.3
William
Pleasant
young couple
05-22-2017
Pros: Location was great and the complementary breakfast.
Cons: The staff was ok not much personality for the majority, the rooms were extremely tiny.
7.5
Sonia
Good
young couple
05-20-2017
Pros:
Cons: Our toilet needed to be fixed it ran for min after flushing
No information in hotel about activities in new Orleans. Nor any local papers available. Breakfast busy and kept running our of food
5.0
Omer
Fair
young couple
05-19-2017
Pros: The front desk service was OK
Cons: The Hotel rooms are in dire need to be up grated and look more 21st. century, and not retro 50's
9.6
Shannon
Exceptional
family with young children
05-18-2017
Pros: Clean, updated rooms. Comfy beds. Great breakfast. Close to everything.
Cons:
9.2
Lori
Wonderful
young couple
05-16-2017
Pros: The complimentary breakfast
Cons: Every thing was good
7.1
Brittany
Good
young couple
05-15-2017
Pros: The hotel is nice and the breakfast is delicious!
Cons: We had to pay almost $40 to park in the parking lot for one night after paying for the hotel itself. It should be included in the price to stay at the hotel.
7.1
Jessica
Good
review category group of friends
05-15-2017
Pros: The breakfast was great. It was clean and the location was perfect bc everything was in walking distance. The staff were nice and helpful. The only thing I thought that was rediculous was we had to pay $29 a night for parking on top of the already expensive ass price for the room. That was not told to me when I booked it.
Cons: I had to pay $29 a night for parking there which I thought was stupid bc the room price was already high
5.4
Darryl
Fair
young couple
05-15-2017
Pros: City
Cons: Well to start with I asked for higher floor they gave me 1st floor. Second walked in room it smelled like weed so I checked the safe an found a 1/4lbs of weed in the safe than we went off for the night came back to get in room the keys wouldn't work so had to go back in get them reprogrammed
6.7
An
Pleasant
review category group of friends
05-14-2017
Pros: The breakfast was very good with lots of choices. Ryan at the front desk was extra friendly and helpful.
Cons: The girl that checked us out had difficulty splitting the bill. We had 4 rooms each with 2 occupants and at the same rate. Some of us were charged different amounts. I think we finally got it straightened out. We weren't given an itemized bill under our door the morning of check out, and the girl didn't want to give us one because she said she wasn't supposed to. She finally did print one out for most of us. That needs to change.
8.8
Jorge
Excellent
young couple
05-12-2017
Pros: Locacion área
Cons: Every thing is ok but I did not like the feed for parking
6.7
Steve
Pleasant
young couple
05-10-2017
Pros:
Cons: This is the smallest room we've ever seen. The bathroom literally had a closet sliding door that provided little privacy.
4.6
Anonymous
Disappointing
young couple
05-10-2017
Pros:
Cons: Smell moldy.not clean enough.pool anf gym were too small. Food mediocre .expensive parking
5.8
David
Okay
solo traveller
05-07-2017
Pros: Location
Cons: Free breakfast was not very good
The elevators are the worst. So slow and used by cleaning staff in the am so they are blocking it on another floor to load their stuff. It should take 8 minutes for a 6 floor hotel elevator.
7.5
Syed
Good
young couple
05-06-2017
Pros: Receptionist good pleasant attitude and smiling welcome
Cons: Need daily room cleaning
7.5
Ted
Good
young couple
05-04-2017
Pros: Public parking was right across the street easy accessibility
Cons: What there are no towel racks in the bathrooms so they had nowhere to dry
6.3
Anonymous
Pleasant
review category group of friends
05-02-2017
Pros: Decent breakfast, general manager was very friendly.
Cons: Room was very small, no ventilation. No door to the bathroom, just a sliding big piece of wood. It was about the size of a closet. The nighttime crew was brash.
6.7
Melissa
Pleasant
young couple
05-01-2017
Pros: Breakfast was good
Cons: Elevators were really slow
Air Conditioner was broken
7.1
Anonymous
Good
review category group of friends
04-29-2017
Pros: Location
Cons: Construction very noisy
8.8
Alexandre
Excellent
young couple
04-27-2017
Pros: The morning breakfast was amazing, the style of the room was extremely beautiful, the staff at the reception desk were really nice.
Cons: The room cleaning service was disapointing. We noticed 3 days into our stay that there was a lobster from the previous tenant in our fridge (eww), there was some thrash beside the bed (candy bar) that wasn't picked up, and we didnt get any shampoo/towels replacement. We had to get them ourselves.
4.6
David
Disappointing
young couple
04-26-2017
Pros:
Cons: I specifically booked this property because of the parking on site. The information provided appeared that parking was included in the price. But we were asked to pay 29.99 a night for parking.
We did not receive any room service because when the staff came it was after 4:00 pm. We had just came back from a tour and wanted to relax before going out for the evening.
The room was very small. The bathroom door was a pocket door that would not stayed closed. I was really disappointed with the accommodations.
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