Spacious guest rooms with all the conveniences of home await you at this centrally located hotel. The ability to prepare meals in your room makes this an economical choice. The indoor heated pool with fountain is open year-round. The manager hosts a reception Monday through Thursday evenings.
Smoke free premises. 166 efficiencies, some two bedrooms. 12 stories, interior corridors. Accessibility (Call).
Cons: The hot tub was nasty smelled like like dirty laundry water looked like it hadn't been cleaned in awhile
9.6
Kathryn
Exceptional
young couple
09-02-2016
Pros: The bed and pillows were very comfortable. It was very quiet and safe.
Cons: The attitude of the girl that checked us out when leaving. She was not nice, very confrontational and had a bad attitude!
9.2
Tanya
Wonderful
review category group of friends
09-01-2016
Pros: I love the hotel overall,friendly and courteous staff. Excellent breakfast provided. Great spacious rooms.
Cons: The pool hours should start at least 7am for the early risers, the mattresses weren't that comfortable and chairs should be offered with rooms that have a balcony. The cable signal was weak at times.
7.9
Curtis
Good
family with young children
09-01-2016
Pros: Location
Cons: Nothing
8.3
Shiquita
Very Good
young couple
08-31-2016
Pros: Loved the bed so soft and comfortable and the the double doors closing the bedroom from the sitting area.valet guys were awesome at their job never had to wait for our vehicle.
Cons: The breakfast could have been a little better.
10.0
Grace
Exceptional
review category group of friends
08-30-2016
Pros: The evening cocktail hour was great there was no need to buy dinner. There something good each night The breakfast was excellent.Would stay here again.
Cons: The only complaint there was no hotel shuttle service.
10.0
Tiffany
Exceptional
review category group of friends
08-28-2016
Pros: The staff was very friendly and went above and beyond to accommodate my group.
Cons:
8.3
Melanie
Very Good
mature couple
08-24-2016
Pros: My pregnant daughter fell down stairs at the aquarium on Saturday afternoon. She twisted her ankle pretty bad but didn't want to go to the doctor until the following day....one call and the hotel staff found us wheelchair so we could still go out to dinner. That is customer service people! Valet experience was a 15 out of 10!
Cons: No ice machine
7.1
Nicolas
Good
solo traveller
08-22-2016
Pros: Comfortable and full equipped
Cons: Kind of electrical issue at my bathroom
9.6
Jasmine
Exceptional
review category group of friends
08-21-2016
Pros: It was very clean and close to my destination.
Cons: Parking cost almost more than the hotel room
5.8
Jason
Okay
mature couple
08-17-2016
Pros: Location
Cons: The air conditioner was messed up and they didn't have another room. Hotel did make up for it with a voucher.
7.1
Benjamin
Good
young couple
08-10-2016
Pros: Rooms were nice. Clean.
Cons: A staff member (not housekeeping) knocked once on the door and immediately opened it without waiting for any sort of response just to come in and ask if everything was ok. This made my significant other and I feel lack of privacy which I think significantly overshadowed any appreciation we would have had for a courtesy call at the room.
The room phone kept ringing once at a time and when we'd pick up there would be nobody on the line. And the phone cord was broken at both ends so the first time I picked up the cord just pulled out on both ends. I'm sure they could have fixed this had we any need for their phone and had told them about it. Then upon check out they said they were charging me for long distance calls at which point I told them we didn't make any calls and they removed the charge.
The breakfast was not good. At all. I was expecting it to be decent by the pictures in their elevators and due to the fact that they charged me about $30 extra per night when they found out my girlfriend was with me. The eggs were fake, the bacon was fake, pancakes were like pieces of hard foam... Basically your standard not so great hotel "free" breakfast but I just expected more from this place.
I asked for a late check out and typically hotels seem willing to offer an hour as a courtesy. When I called the front desk they said they could do a half hour without charging me.
I think overall we were just mostly turned off by the value for the money that we paid. Maybe the front desk could have asked us upon leaving if we were satisfied by everything and they could have attempted to rectify any disappointments but that never happened. Was just kind of more like thank you for your money and have a nice day.
All I can say in the end is we will be looking elsewhere next time we visit New Orleans and I intend to be there quite a bit.
10.0
Natalee
Exceptional
solo traveller
08-09-2016
Pros: The bed was like a cloud
Cons:
7.5
Paul
Good
mature couple
08-07-2016
Pros: Comfortable bed. Light over long mirror for make up would have been helpful. Mirror over sink too far away. Staff friendly and helpful except for late check out. We were there for our mother's funeral. Home office said possibly 2 but only gave us 1:00 and Cemetary service was in Metairie and started at 11. Had to leave early😕
Cons: Room horribly musky and moldy smelling. I have bad allergies and had to open windows whole stay to help disapate musky mold smell. Room clean but I feel smells came from carpet.
10.0
Rolanda
Exceptional
mature couple
08-07-2016
Pros: Everything was great .will visit again
Cons: There was nothing
7.5
William
Good
review category group of friends
08-02-2016
Pros: Nice and clean
Cons: The room was hot, set it on 70, but never went below 75 between 4PM and 6PM , it finally cooled off at about 10PM.
8.8
Ralph
Excellent
mature couple
08-01-2016
Pros: Great Location, comfortable room, reasonable price.
Cons: At check-out, was told price was $159 per night instead of $119 price guaranteed at booking. Was taken care of quickly, but makes one wonder if this is a usual practice.
10.0
Ponciano
Exceptional
Group Traveler
07-29-2016
Pros: From first arrival to departure everything was great. Very good time. Will look to stay here again. Thank you
Cons: Every thing was ok
9.6
Becca
Exceptional
review category group of friends
07-28-2016
Pros: Hotel Is nice and convenient location, had been updated some since last stay and clean.
Cons: Parking price is a bit ridiculous and price of rooms had gone up some too.
8.3
Michael
Very Good
family with older children
07-27-2016
Pros: Hotel staff was professional and very nice.
Cons: The A/C was not working in our room.
6.7
Glenda
Pleasant
family with older children
07-25-2016
Pros: Complimentary breakfast & evening receptions! Complimentary natural fruit flavored water and coffee 24/7. Polite, friendly & helpful staff.
Cons: The air conditioning!! We were on the 2nd floor & it literally did not cool off to a comfortable temperature until just before daylight. It had to have been 80-85 degrees in our room.
8.3
Dianne
Very Good
family with young children
07-19-2016
Pros: The bed was very comfortable and breakfast was great
Cons: Didn't get more soap on second day
10.0
Resha
Exceptional
young couple
07-16-2016
Pros: The staff was amazing. It's close to everything. The value was excellent
Cons:
7.1
Louisa
Good
family with older children
07-13-2016
Pros: The space in the room
Cons: Paid parking
8.8
T
Excellent
mature couple
07-09-2016
Pros: My husband and I stayed here for one week during Essencefest. We loved the hotels close proximity to all the festivals activities, after parties and everything NOLA has to offer. We enjoyed the free breakfasts, and the evening socials. The staff members were super helpful and addressed every issue we encountered. This was our second stay at your hotel, and we plan on staying there again.
Cons: Hated the powdered eggs for breakfast. The hotel lobby always smelled badly, like old trash! The refrigerators icemaker never produced enough ice, nor was it ever cold enough. The bed was really uncomfortable, which was surprising, given the fact that my prior stays at Hilton hotels ALWAYS provided a super comfortable bed. The TV reception was spotty, like it was satellite TV, and was affected by inclement the weather we experienced.
10.0
Anna
Exceptional
Group Traveler
07-02-2016
Pros: The room and complimentary breakfast and dinner
Cons:
10.0
Youngmi
Exceptional
family with young children
06-30-2016
Pros: Staff friendly
Cons:
10.0
Patricia
Exceptional
06-24-2016
Pros:
Cons: 39.00 per day parking. Should have been notified prior.
10.0
Ryan
Exceptional
young couple
06-21-2016
Pros: The staff
Cons:
10.0
Chnek
Exceptional
family with young children
06-21-2016
Pros: Very nice i would go back
Cons: No complaints
8.3
Caroltruelove
Very Good
mature couple
06-20-2016
Pros: The hotel is an a convenient location close to the French Quarter. The rooms are very large and comfortable. Air conditioning super cold!
Cons: Flooring is in need of replacement, carpet and tile are worn and dated.
9.6
Krista
Exceptional
review category group of friends
06-18-2016
Pros: I liked evening snack.
Cons: I liked everything
8.3
Robert
Very Good
family with older children
06-16-2016
Pros: The staff were extremely friendly and good value for money and convenience in that breakfast and dinner were included in rate.
Cons: Daily rate subject to change after check in/during stay.
3.8
David
Poor
review category group of friends
06-07-2016
Pros:
Cons: The air conditioning did not work in the room and we were not able to change rooms. They claimed they were not going to charge us for the room for the inconvenience but then charged me anyway. I don't understand.
2.0
Beverly
Poor
Group Traveler
06-01-2016
Pros: The room with the full size refrigerator, microwave & stovetop. Two double beds & pull out sofa.
Cons: Staff was not friendly. I called down early morning to ask for a small bag of ice and the clerk (she) informed me that what the ice maker in my room is for. I will always do Marriott. I'm a Marriott employee for 14 years. Lady at brkfst gave me some ice
8.0
Kimberley
Very Good
Business Traveler
05-16-2016
Pros: The location was nice. I liked the room setup. The evening reception and breakfast were also very nice.
Cons: The room that I was in needed some fixing up by maintenance and the phone by the bedside did not work.
6.3
Glenys
Pleasant
mature couple
05-10-2016
Pros: Friendliness and helpful with directions.
Cons: Breakfast was of low quality
8.8
Zeeto
Excellent
mature couple
05-06-2016
Pros: Fantastic location in walking distance of many great restaurants and the French Quarter. Polite helpful staff. They kept our bags safe when we checked out as we didn't fly out until later in the day and didn't want to lug our bags around with us.
Cons: We left some things in our room when we checked out and were unable to retrieve them and received no call about them. Nothing too major but we would have liked to get them back.
7.5
Jeannie
Good
young couple
05-06-2016
Pros: Big rooms, decent location to everything. Staff was nice and accommodating, even when we asked for a new room because there was a loud noise in the first one they put us in.
Cons: The room smelled like cigarette smoke even though the whole property is non-smoking and the A/C didn't work well. The room was stuffy. But it was clean.
10.0
Domonique
Exceptional
review category group of friends
05-03-2016
Pros: space
Cons: n/a
9.0
Johanna
Wonderful
05-02-2016
Pros: The staff were friendly and helpful; Hotel Employee was very responsive late at night when our keys stopped working and moved us to a new room when it became apparent that it was a problem with the lock.
Cons: The lobby/breakfast area was freezing
7.9
Mary
Good
review category group of friends
05-01-2016
Pros: Staff was helpful friendly
Cons: Air conditioner not working in our room but they did move us when we asked to move. Jacuzzi disappointing it had no bubbles when jets were on and it was dirty
7.5
Chris
Good
mature couple
04-28-2016
Pros: Quiet
Cons: Internet connection was very very poor on the 10th floor
Breakfast mediocre
10.0
Ezekial
Exceptional
family with older children
04-26-2016
Pros: The staff was wonderful. The GM got us a lift to a scheduled tour when our car rental wasn't ready. He saved the day!
Cons:
7.5
Erin
Good
family with young children
04-20-2016
Pros: We stayed here again the night following our cruise and we were in a two-bedroom suite on the 5th floor this time - NO window air conditioners in this room! We could hardly hear any street noise and all slept much better than our previous stay!!
Cons:
7.1
Erin
Good
family with young children
04-20-2016
Pros: It was clean and a decent place to stay for the purpose that we needed it for (just a night before a cruise). The breakfast bar had hot options, cereals, and pastries.
Cons: There was a funny smell in the hallways and the elevators were almost impossible to get on during the mid-morning rush to check-out (we rode the elevator up, just so we would have a spot on it for when it finally would go back down to the lobby!).
Our room (two bedroom suite) was on the front of the hotel on the 3rd floor and two windows were partially open for the stand-up air conditioners that were in the room - the street noise was so loud!! When looking a the outside front of the hotel, only a few room had these, so we were just unlucky, I guess. All the two-bedroom suites were on this front side of the hotel - if booking on of these, do NOT stay in either one on the 3rd floor (unless you want it to sound like you're sleeping in the middle of the road!).
9.2
Mark
Wonderful
mature couple
04-08-2016
Pros: Comfortable and nice clean room
Cons: A little off the beaten path
10.0
Thaddeus
Exceptional
young couple
03-25-2016
Pros: The location was perfect
Cons: N/A
10.0
Robert
Exceptional
solo traveller
03-21-2016
Pros: room was large and clean, great location
Cons: free breakfast is nice, fresh waffles best part.
7.5
Casandra
Good
family with older children
03-21-2016
Pros:
Cons: The lady at the front desk when we checked in hardly said anything. When I asked about parking, she just said I would need to ask the valet because she did not know.
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